Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Let's get your machine working

DC24 Multi Floor™
DC24 Multi Floor™

Let's get your machine working

DC24 Multi Floor™
See all steps

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

Please call us to resolve this problem.

It looks like the Brush bar isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Brush bar

Part no. 917390-01

Replacement brush bar for your Dyson vacuum cleaner.

€17.84

Brush bar

Brush bar

Part no. 917390-01

Replacement brush bar for your Dyson vacuum cleaner.

€17.84

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

Please call us to resolve this problem.

It looks like the Lower duct hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

€4.30

Lower duct hose

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

€4.30

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

Please call us to resolve this problem.

It looks like the Wand handle isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

€46.12

Wand handle

Wand handle

Part no. 914701-05

Replacement wand handle for your Dyson vacuum cleaner.

€46.12

Please call us to resolve this problem.

It looks like the Brush bar isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Brush bar

Part no. 917390-01

Replacement brush bar for your Dyson vacuum cleaner.

€17.84

Brush bar

Brush bar

Part no. 917390-01

Replacement brush bar for your Dyson vacuum cleaner.

€17.84

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

Please call us to resolve this problem.

It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

€4.30

Post filter

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

€4.30

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Learn more from your Dyson with the MyDysonᵀᴹ app

Download the MyDysonᵀᴹ app to register.

Enjoy quick access to personalised guides and 24/7 support.