Let's get your machine working
DC24 Blitz It™
Let's get your machine working
DC24 Blitz It™
Popular queries
Please select the appropriate option
Clean the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
WARNING: Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.
Clear any hair or fibres from the cyclone shroud.
WARNING: Do not use any water on the cyclone.
Once the parts are completely dry, reassemble and test the machine.
Please select the appropriate option
Please select the appropriate option
What sort of noise?
Turn off the Brush bar
Plug the machine in.
Recline it into the vacuuming position.
Turn it on and turn the Brush bar off using the grey switch next to the on button.
Has the noise stopped?
Clear the Brush bar
This suggests that there is a blockage in the machine.
Turn off and unplug the machine.
Lay the machine on its back.
Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.
Using a coin, undo the end cap and remove the Brush bar.
Carefully cut away any hair or fibres using scissors.
Check the Brush bar and end cap for signs of damage.
Please follow the next step.
Refit the Brush bar
Refit the Brush bar and end cap.
Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.
Push the Brush bar back into the Cleaner head.
Close the end cap and lock it using a coin.
Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.
Turn on and test the machine.
Remove the post-filter
Recline the machine and lay it on its back.
Press the button on the ball and remove the post-filter cover.
Press the release catch on the filter and pull it out of the ball.
Check the housing for any debris and remove as necessary.
Please follow the next step.
Refit the filter
Place the filter back in the ball.
Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.
Test the machine.
Remove the post-filter
Recline the machine and lay it on its back.
Press the button on the ball and remove the post-filter cover.
Press the release catch on the filter and pull it out of the ball.
Check the housing for any debris and remove as necessary.
Please follow the next step.
Remove the bin and cyclone
Press the button at the top of the cyclone handle.
Remove the bin and cyclone from the machine.
Turn the machine on, keeping it in the upright position.
Is the whistle still present with the cyclone removed?
Do not pick up any dust while the filters are removed.
Remove the post-filter
Recline the machine and lay it on its back.
Press the button on the ball and remove the post-filter cover.
Press the release catch on the filter.
Pull filter out of the ball.
Turn the machine on.
Is the whistle still present with the post-filter removed?
Refit the filter
Refit the filter ensuring it sits flush against the inside of the ball.
Turn the machine on.
Has this resolved the problem?
Where have you noticed the drop in performance?
Check the Brush bar
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
Does the Brush bar spin when the machine is reclined?
Switch off and unplug the machine before proceeding.
Check inlet suction
Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay the machine on its back.
Carefully use a flat head screwdriver to remove the C-clip.
Pull the Cleaner head away from the vacuum's Main body.
Switch the machine on.
Place your hand over the opening and test the suction.
Is the suction at the Cleaner head inlet strong or is it weaker than usual?
Switch off and unplug the machine before proceeding.
Check the Cleaner head
Using a coin, undo the end cap and remove the Brush bar.
Carefully cut away any hair or fibres using scissors.
Check the Brush bar and end cap for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Refit the Brush bar
Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.
Push the Brush bar back into the Cleaner head.
Close the end cap and lock it using a coin.
Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.
Turn on and test the machine.
Check the lower duct hose
Turn off and unplug the machine.
Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay the machine on its back.
Pull the flexible lower duct hose away from the rigid pipe.
Check the hose and the rigid pipes for damage or blockages and remove as necessary.
Refit the lower duct hose
Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.
Position the other end onto the duct closest to the Cleaner head.
Slowly stand the machine upright until the hose slides into place.
Has this resolved the problem?
Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.
Check the changeover valve
Remove the bin.
Check that the teardrop-shaped piece of clear plastic is in place and moves freely.
This should rotate from one side to the other when the Wand is pulled up and replaced in the machine.
Check the rectangular inlet for blockages and remove as necessary.
The flexible hose behind the teardrop can be removed from the top end to clear a blockage.
With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.
Check bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.
Check the bin and cyclone for blockages and remove as necessary.
Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.
Clear any hair or fibres from the cyclone shroud.
Reassemble and test the machine.
Wash the filters
Please follow the steps in the video.
Has washing the filters resolved the problem?
Wash the filters
Remove the clear bin and cyclone from the machine by pressing the cyclone release catch.
Remove the pre-filter
To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.
Remove the post-filter
To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.
Wash both filters in cold water only (Please do not use detergent, do not wash in a dishwasher or washing machine).
Repeat the steps until the water runs clear.
Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.
Leave filter to dry in a warm place until filter is completely dry.
Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.
Reassemble the machine
Replace filters and test machine.
Only remove the lower duct hose if you are confident you can refit it.
Check the lower duct hose
Turn off and unplug the machine.
Recline the machine and lay it on its back.
Pull the flexible lower duct hose away from the rigid pipe.
Check the hose and the rigid pipes for damage or blockages and remove as necessary.
Refit the lower duct hose
Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.
Position the other end onto the duct closest to the Cleaner head.
Slowly stand the machine upright until the hose slides into place.
Has this resolved the problem?
Check for reset switch
Stand at the front of the machine with the Cleaner head at your feet.
Check the left side of the Cleaner head for a red reset switch.
Switch off and unplug the machine.
Reset the Brush bar
Please follow the steps in the video.
Turn off and unplug the machine.
Lay the machine on its back.
Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.
Using a coin, undo the end cap and remove the Brush bar.
Carefully cut away any hair or fibres using scissors.
Check the Brush bar and end cap for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Refit the Brush bar
Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.
Push the Brush bar back into the Cleaner head.
Close the end cap and lock it using a coin.
Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.
Press the reset button.
Has this resolved the problem?
Switch off and unplug the machine.
Clear the Brush bar
Turn off and unplug the machine.
Lay the machine on its back.
Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.
Using a coin, undo the end cap and remove the Brush bar.
Carefully cut away any hair or fibres using scissors.
Check the Brush bar and end cap for signs of damage.
Please follow the next step.
Refit the Brush bar
Refit the Brush bar and end cap.
Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.
Push the Brush bar back into the Cleaner head.
Close the end cap and lock it using a coin.
Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.
Has this resolved the problem?
Clear the Brush bar
Check for blockages
Turn off and unplug the machine.
Lay the machine on its back.
Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.
Using a coin, undo the end cap and remove the Brush bar.
Carefully cut away any hair or fibres using scissors.
Check the Brush bar and end cap for signs of damage.
Please follow the next step.
Replace the Brush bar
Refit the Brush bar and end cap.
Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.
Push the Brush bar back into the Cleaner head.
Close the end cap and lock it using a coin.
Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.
Has clearing the Brush bar resolved the problem?
Test the hose suction
There will be no suction from the Wand while it is attached to the machine or if the vacuum is reclined.
To use the Wand, pull the handle upwards until it clicks into place.
Press the button at the base of the Wand (above the machine's on switch) to release it from the vacuum.
Remove the Wand and test the suction from the hose.
Is the suction from the hose strong or weaker than usual?
Check the Wand
Look through the Wand and remove any blockages.
Check the Wand for damage.
Has this resolved the problem?
Check the hose
Remove the bin from the machine.
Press the release hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.
Check the hose for any holes or tears and remove any blockages.
Reassemble and test machine.
Check the lower duct hose
Turn off and unplug the machine.
Recline the machine and lay it on its back.
Pull the flexible lower duct hose away from the rigid pipe.
Check the hose and the rigid pipes for damage or blockages and remove as necessary.
Please follow the next step.
Refit the lower duct hose
Please follow the steps in the video.
Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.
Position the other end onto the duct closest to the Cleaner head.
Slowly stand the machine upright until the hose slides into place.
Please select the appropriate option
Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.
Wash the filters and check for blockages
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.
Please follow the appropriate routes to wash the filters and check for blockages.
Please select the appropriate option
Wash the filters
Please follow the steps in the video.
Has washing the filters resolved the problem?
Wash the filters
Your machine has two washable filters which require washing at least once every 3 months.
Remove the bin
Remove the clear bin from your machine by pressing the cyclone release catch as shown.
Remove the pre-filter
To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.
Remove the post-filter
To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.
Wash the filters
Wash both filters in cold water only (Please do not use detergent, do not wash in a dishwasher or washing machine).
Repeat the steps until the water runs clear.
Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.
Dry filters
Leave filter to dry in a warm place until filter is completely dry.
Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.
Reassemble the machine
Replace filters and test machine.
The switch does not light up.
Press the switch
Press the rear of the switch to make sure it stays in the on position.
Check for reset switch
Stand at the front of the machine with the Cleaner head at your feet.
Check the left side of the Cleaner head for a red reset switch.
Reset the Brush bar
Please follow the steps in the video.
Turn off and unplug the machine.
Lay the machine on its back.
Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.
Using a coin, undo the end cap and remove the Brush bar.
Carefully cut away any hair or fibres using scissors.
Check the Brush bar and end cap for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Refit the Brush bar
Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.
Push the Brush bar back into the Cleaner head.
Close the end cap and lock it using a coin.
Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.
Press the reset button.
Has this resolved the problem?
Clear the Brush bar
Turn off and unplug the machine.
Lay the machine on its back.
Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.
Using a coin, undo the end cap and remove the Brush bar.
Carefully cut away any hair or fibres using scissors.
Check the Brush bar and end cap for signs of damage.
Please follow the next step.
When did the machine last have power?
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Which area isn't providing the performance you'd expect?
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
What sort of smell?
Check the bin and cyclone
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
WARNING: Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.
Clear any hair or fibres from the cyclone shroud.
WARNING: Do not use any water on the cyclone.
Once the parts are completely dry, reassemble and test the machine.
Hose attachment
Check that the valve hatch at the base of the machine is clear of any blockages.
Push the hose down into the slot.
There will be an audible click once it is securely attached.
Wand attachment
The Wand must be turned upside down to lock into the hose.
There will be an audible click once they are securely attached.
Check for damage
Check the end of the Wand for signs of damage.
Check the length of the hose for tears and the cuffs for cracks.
Ensure the button on the hose cuff is in place and springs back when pressed.
Check that the slot at the rear of the machine is not damaged.
Please select the appropriate option
Check for reset switch
Stand at the front of the machine with the Cleaner head at your feet.
Check the left side of the Cleaner head for a red reset switch.
Release the catch by hand
Remove the bin from the machine by pressing the red Bin release button located on the handle of the bin and cyclone.
Pull the clear plastic catch on the base away from the bin.
Open the bin base and tip away the contents.
Press the bin release button on the cyclone handle.
Check the Brush bar
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
Check for reset switch
Stand at the front of the machine with the Cleaner head at your feet.
Check the left side of the Cleaner head for a red reset switch.
Check the post-filter
The post-filter may have slipped out of place.
Recline the machine and lay it on its back.
Press the button on the ball and remove the post-filter cover.
Press the release catch on the filter and pull it out of the ball.
Please follow the next step.
Refit the filter
Place the filter back in the ball.
Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.
Test the machine.
Check the post-filter
The post-filter may have slipped out of place.
Recline the machine and lay it on its back.
Press the button on the ball and remove the post-filter cover.
Press the release catch on the filter and pull it out of the ball.
Refit the filter
Place the filter back in the ball.
Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.
Test the machine.
Blockage issue
This suggests that there is a blockage somewhere in the machine.
Where is the dust falling from?
Please select the appropriate option
Clear the Brush bar
Turn off and unplug the machine.
Lay the machine on its back.
Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.
Using a coin, undo the end cap and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Check the Brush bar and end cap for signs of damage.
Please follow the next step.
Refit the Brush bar
Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.
Push the Brush bar back into the Cleaner head.
Close the end cap and lock it using a coin.
Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.
Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.
Check the changeover valve
Remove the bin.
Check that the teardrop-shaped piece of clear plastic is in place and moves freely.
This should rotate from one side to the other as the machine is reclined and returned to the upright position.
Check the rectangular inlet for blockages and remove as necessary.
The flexible hose behind the teardrop can be removed from the top end to clear a blockage.
With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.
Has this resolved the problem?
Check the post-filter
The post-filter may have slipped out of place.
Recline the machine and lay it on its back.
Press the button on the ball and remove the post-filter cover.
Press the release catch on the filter and pull it out of the ball.
Refit the filter
Place the filter back in the ball.
Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.
Test the machine.
Please select the appropriate option
Assembly instructions
Attach the Cleaner head.
Ensure that the connection pins underneath the Cleaner head are located correctly.
Locate the C-clip into place and fit the Cleaner head to the inlet at the base of the machine.
Attach the Wand.
- Slide the Wand into the hose and fit to the back of the machine until it 'clicks' into position.
Store the tools.
Attach the combination tool to the tool holder at the rear of the machine.
How to use the Brush bar
Note: The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.
Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors.
Press the button again to restart the brushes for vacuuming carpets.
Carrying your Dyson machine
Lift the machine only by the carry handle on the cyclone top.
For your safety, do not press the cyclone release when carrying your machine.
Please open the PDF for the user guide.
How to start vacuuming
Plug the machine in.
Pull the Wand handle up until it 'clicks' into place.
Press the pedal at the back of the machine with your foot and lower the machine into the vacuuming position. Ensure that the stabilising wheels are fully retracted.
Press the ON/OFF switch.
Small movements of the wrist will create a zigzag motion in the Cleaner head allowing easier cleaning around furniture.
Extend the wand handle until it clicks.
Press the Wand release catch and pull away from the main duct.
Pull the Wand out of the hose.
Reverse the wand handle.
Lift the wand handle cap and push on to the hose until it clicks into place.
Push the combination tool on to the end of the wand handle using a twisting action to ensure a tight fit.
Alternatively, click the combination tool directly to the hose.
Empty the bin
Press the button at the top of the handle and remove the bin from the machine.
Press the button again to open the bin base and empty it of dust.
This can be done directly into a bin, or into a bag wrapped around the cyclone.
Wash the filters
Please follow the steps in the video.
Is there anything else we can help with?
Wash the filters
Your machine has two washable filters which require washing at least once every 3 months.
Remove the bin
Remove the clear bin from your machine by pressing the cyclone release catch as shown.
Remove the pre-filter
To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.
Remove the post-filter
To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.
Wash the filters
Wash both filters in cold water only (Please do not use detergent, do not wash in a dishwasher or washing machine).
Repeat the steps until the water runs clear.
Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.
Dry filters
Leave filter to dry in a warm place until filter is completely dry.
Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.
Reassemble the machine
Replace filters and test machine.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
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DC24 Blitz It™
