Let's get your machine working

Popular queries

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 965661-02

Replacement pre-filter for your Dyson vacuum cleaner.

€15.38

Pre-filter

Part no. 965661-02

Replacement pre-filter for your Dyson vacuum cleaner.

€15.38

Out of stock.

€15.38

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 965660-03

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Clear bin

Part no. 965660-03

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Out of stock.

€23.37

Keep me updated

You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 965661-02

Replacement pre-filter for your Dyson vacuum cleaner.

€15.38

Pre-filter

Part no. 965661-02

Replacement pre-filter for your Dyson vacuum cleaner.

€15.38

Out of stock.

€15.38

Keep me updated

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 965660-03

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Clear bin

Part no. 965660-03

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Out of stock.

€23.37

Keep me updated

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 965660-03

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Clear bin

Part no. 965660-03

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Out of stock.

€23.37

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

Keep me updated

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

Keep me updated

Please call us to resolve this problem.

It looks like the Main body and screws isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Main body and screws

Part no. 967041-05

Replacement main body for your Dyson vacuum cleaner.

€79.95

Main body and screws

Part no. 967041-05

Replacement main body for your Dyson vacuum cleaner.

€79.95

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.

Mini motorised tool

Part no. 962748-07

Tackles hair and ground-in dirt in confined spaces.

€39.36

Mini motorised tool

Part no. 962748-07

Tackles hair and ground-in dirt in confined spaces.

€39.36

Out of stock.

€39.36

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 965660-03

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Clear bin

Part no. 965660-03

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Out of stock.

€23.37

Keep me updated

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Crevice tool is not working. You can solve this by ordering a new one below.

Crevice tool

Part no. 965815-01

For reaching into narrow gaps, like between furniture and behind radiators.

€27.50

Crevice tool

Part no. 965815-01

For reaching into narrow gaps, like between furniture and behind radiators.

€27.50

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 965660-03

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Clear bin

Part no. 965660-03

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Out of stock.

€23.37

Keep me updated

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

Keep me updated

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 914361-01

Two tools in one, for versatile cleaning around the home.

€30.75

Combination tool

Part no. 914361-01

Two tools in one, for versatile cleaning around the home.

€30.75

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 965878-10

Replacement cyclone for your Dyson vacuum cleaner.

€35.67

Cyclone

Part no. 965878-10

Replacement cyclone for your Dyson vacuum cleaner.

€35.67

You might need a replacement part.

It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.

Mini motorised tool

Part no. 962748-07

Tackles hair and ground-in dirt in confined spaces.

€39.36

Mini motorised tool

Part no. 962748-07

Tackles hair and ground-in dirt in confined spaces.

€39.36

Out of stock.

€39.36

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 965661-02

Replacement pre-filter for your Dyson vacuum cleaner.

€15.38

Pre-filter

Part no. 965661-02

Replacement pre-filter for your Dyson vacuum cleaner.

€15.38

Out of stock.

€15.38

Keep me updated

Further help

Dyson V6 Mattress vacuum

Let's get your machine working

Let's get your machine working

Maintaining your Dyson machine

Charging the battery

Issue resolved

More help required

Troubleshooting

Pick up issue

Filter has been washed, machine is still pulsating

Issue resolved

Replacement part required

Pick up issue

Checking for blockages - Remove the bin

Checking for blockages - Washing the filters

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Check for blockages within the Mini motorised head

Machine is pulsating

Machine pulsates with the bin open

Machine pulsates with the bin removed

Machine pulsates with pre-filter removed

Machine only pulsates with the filters in

Confirm the filter has been washed

Replacement part required

Wash the filter

Machine doesn't pulsate without the bin

Replacement part required

Pick up issues

Replacement part required

Power or electrical issue

Cutting out

Amber light

Amber light still showing

Replacement part required

Machine is now working

Blue flashing light

Issue not resolved, please speak to our Customer Support Team

Machine is now charging

Replacement part required

No light when charging

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

MAX power button flashes

7 or 8 times

11 times

No further assistance required

Issue not resolved, please speak to our Customer Support Team

No light

Light is showing on the machine

Solid blue light when charging

Replacement part required

Red flashing lights

Less than 12

More than 12 red flashes

Solid blue light

Machine will not turn on

Unusual noise

Grinding or grating

Replacement part required

Machine is still making a grating or grinding noise

Check for blockages within the Mini motorised head

Replacement part required

Unusual smell

Damp or musty

Steps to help remove the smell

Washing the filters

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Visible issue

MAX power button does not work

Issue not resolved, please speak to our Customer Support Team

Brush bar not spinning/spinning intermittently

Check the electrical contacts

Bin inlet is jamming

The bin is damaged

Issue resolved

Part broken

Replacement part required

Replacement part required