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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

You might need a replacement part.

Part no. 968626-01

€73.80

Part no. 968626-01

€73.80

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Quick-release Combination tool is not working. You can solve this by ordering a new one below.

Quick-release Combination tool

Part no. 967368-01

Two tools in one, for versatile cleaning around the home.

€33.82

Quick-release Combination tool

Part no. 967368-01

Two tools in one, for versatile cleaning around the home.

€33.82

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

You might need a replacement part.

Part no. 968626-01

€73.80

Part no. 968626-01

€73.80

You might need a replacement part.

It looks like the Quick-release Stair tool is not working. You can solve this by ordering a new one below.

Quick-release Stair tool

Part no. 967369-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€4.30

Quick-release Stair tool

Part no. 967369-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€4.30

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Quick-release Combination tool is not working. You can solve this by ordering a new one below.

Quick-release Combination tool

Part no. 967368-01

Two tools in one, for versatile cleaning around the home.

€33.82

Quick-release Combination tool

Part no. 967368-01

Two tools in one, for versatile cleaning around the home.

€33.82

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Cinetic Big Ball Animal 2

Let's get your machine working

Let's get your machine working

Maintaining your Dyson machine

Emptying the bin

More help required

Not working

Unusual noise

Whistling noise

Issue resolved

Check the bin and cyclone

Issue not resolved, please speak to our Customer Support Team

Grating or grinding noise

Remove the floor tool

Issue not resolved, please speak to our Customer Support Team

Check bin and cyclone

Check for blockages

Check the Cleaner head

Check floor tool

Issue not resolved, please speak to our Customer Support Team

Rattle - check bin

Pick up issue

Strong suction to the extension tube

Using pneumatic tool

Replacement part required

Not resolved - check the floor tool

Check the hose, the handle and the Wand

Check the duct, bin and cyclone

Check the clear duct

Issue not resolved, please speak to our Customer Support Team

Check hose, handle and Wand

Power or electrical issue

No power

No power for less than two hours

No power for more than two hours

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Switch fault

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Unusual smell

Issue not resolved, please speak to our Customer Support Team

Musty or damp smell

Clean bin, next step

Issue not resolved, please speak to our Customer Support Team

Visible issue

Turbine head checks

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Spitting out dust

Machine is hard to push

Check the Cleaner head

Issue not resolved, please speak to our Customer Support Team

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Replacement part required

Replacement part required

Check the Cleaner head

Check soleplate

Adjust slider

Issue not resolved, please speak to our Customer Support Team

Replacement part required