Let's get your machine working

Popular queries

We're glad the problem's been solved.

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Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 970490-01

Plug into the dock to charge your robot.

Power supply

Part no. 970490-01

Plug into the dock to charge your robot.

Out of stock.

Keep me updated

You might need a replacement part.

It looks like the Wall dock is not working. You can solve this by ordering a new one below.

Wall dock

Part no. 970488-01

Place anywhere in your home. The robot automatically returns to its dock to charge when needed.

Wall dock

Part no. 970488-01

Place anywhere in your home. The robot automatically returns to its dock to charge when needed.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

Part no. 970491-01

€25.92

Part no. 970491-01

€25.92

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

Part no. 970494-01

€25.92

Part no. 970494-01

€25.92

You might need a replacement part.

Part no. 970493-01

€25.92

Part no. 970493-01

€25.92

Out of stock.

€25.92

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Wall dock is not working. You can solve this by ordering a new one below.

Wall dock

Part no. 970488-01

Place anywhere in your home. The robot automatically returns to its dock to charge when needed.

Wall dock

Part no. 970488-01

Place anywhere in your home. The robot automatically returns to its dock to charge when needed.

You might need a replacement part.

It looks like the Wall dock is not working. You can solve this by ordering a new one below.

Wall dock

Part no. 970488-01

Place anywhere in your home. The robot automatically returns to its dock to charge when needed.

Wall dock

Part no. 970488-01

Place anywhere in your home. The robot automatically returns to its dock to charge when needed.

Further help

Dyson 360 Vis Nav™

Let's get your machine working

Let's get your machine working

Popular queries

Check airways alert

My robot is lost

My robot is stuck

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

You might need a replacement part.

Power supply

You might need a replacement part.

Wall dock

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

You might need a replacement part.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

You might need a replacement part.

You might need a replacement part.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

You might need a replacement part.

Wall dock

You might need a replacement part.

Wall dock

Further help

Products

Dyson support

Account

For business

About Dyson

Let's get your machine working

Let's get your machine working

RB03

MyDyson™ app and connectivity

Troubleshooting

Already connected

Activity maps are incorrect, offset or at the wrong angle

Issue resolved

Issue not resolved, please speak to our Customer Support Team.

My machine's connection is intermittent

Issue resolved

Issue not resolved, please speak to our Customer Support Team.

Some of my app features are not available

Dust maps show an unusually high volume of dust

Issue not resolved, please speak to our Customer Support Team.

My robot's scheduled clean does not start

My machine won't automatically update

I can't start a clean using the app

How do I add a new Wi-Fi router or access point?

Query resolved

Issue not resolved, please speak to our Customer Support Team.

Not connected

I'm having trouble connecting my robot

The machine isn't completing the connection

The app is showing an error

Complete set-up

I'm having trouble with this step

Issue not resolved, please speak to our Customer Support Team.

Connecting your robot

Add machine

Pair the machine

I'm having trouble pairing with the machine

Enter Wi-Fi details

Start connection

I'm having trouble with my Wi-Fi

The app isn't finding my machine

I'm having trouble with this step

I didn't receive a login code email

I'm unable to find or install the MyDyson™ app

I'm having trouble logging into the MyDyson™ app

I'm not sure

Using my robot offline

Adding a new Wi-Fi router or access point

Using the MyDyson™ app

How do I view my machine's activity?

Mapping and Zoning

How do I map my home?

How do I set restrictions?

How do I zone my map?

How do I start a directed clean?

How do I use cleaning modes?

How do I start a clean?

How do I schedule my machine?

Machine settings

Changing the machine location settings

Managing notifications

Editing your robot's name

How do I switch between my machines?

Cleaning your camera lens and sensors

Query resolved

Issue unresolved

MyDyson™ app and connectivity

Fault codes

ADC error

Preventing this fault

How do I resolve this fault?

Bin not detected

How do I resolve this fault?

Unable to dock

Preventing this fault

1.-.-

Airways blocked

How do I resolve this fault?

Preventing this fault

Check bin level

Vacuum calibration missing

How do I resolve this fault?

Filter not detected

How do I resolve this fault?

Filter not detected