Dyson csys desk light

Dyson machines are engineered for continual high performance in normal domestic settings. If a Dyson machine is used in the way it's intended and it breaks down within the guarantee period, it's our responsibility to repair or replace it.

Parts
Includes batteries and select parts for the same length of time as your machine.

Repair
Our technology is built to last. But if something goes wrong, we'll arrange to collect your machine from you free of charge.

Replace
All of our repairs use genuine Dyson parts. If we can’t repair your machine, we’ll replace it for you.

Transfer
If you want to upgrade your vacuum, you can transfer your existing machine and guarantee to someone else.

If within 7 days of purchase, you find the same model advertised at a lower price by Argos, Currys or John Lewis in the UK, we’ll refund the difference. 

Just contact our Customer Service team on 0800 298 0298.

• Product must be the exact same model as appears in a Dyson Demo store or on Dyson.co.uk and be in stock with a qualifying retailer.
• Proof of advertised price by a qualifying UK retailer is required.
• Qualifying retailers are: John Lewis, Currys and Argos.
• Promise does not apply if your purchase is part of a bundle or collection that can also be purchased individually at full price.
• Refunds will be processed by our Customer Service team within 5 working days.

Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product…

Just contact our Customer Service team on 0800 298 0298.

Free next-day delivery

On orders placed before 9pm seven days a week. (Location restrictions apply, please click here for details). Where products are available for immediate dispatch. Orders placed after 9pm will be delivered within 2 days. 

Scheduled delivery

Pick a day and time slot that suits you. Free options available. Where products are available for immediate dispatch.

Click and collect

We’ll deliver your product to a pick-up location of your choice.

Spares, tools and accessories

Please note that spares, tools and accessories are dispatched separately and will be delivered within 10 days.

This is charged at £3 for orders under £35, or free for orders over £35.

We offer a 35-day returns policy, in case you change your mind (on vacuums, hair care, lighting, purifiers, fans and heaters only). You may cancel up to 35 days after receiving your machine. Contact us on 0800 298 0298 to cancel.