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Power or electrical issue

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Troubleshooting

Maintaining your Dyson machine

Using your Dyson machine

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Pick up issue

Unusual smell

Unusual noise

Visible issue

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What sort of noise?

Grating or grinding noise

Whistle noise

Rattle noise

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Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand of the end of the Wand.

Is the suction strong or weaker than usual?

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Does the machine stand upright?

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Keep your hands and clothing away from the Brush bar area at all times.

Inspect the Brush bar

Tilt the machine back into the vacuuming position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

If the machine has a Brush bar on/off control, check that the arrow on the clutch control dial moves forward to the carpeted floors position

Does the Brush bar turn with the power on?

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Inspect for any debris or damage

Remove the valve pipe, near to the base of the machine.

Check the valve pipe for blockages and remove as necessary.

Check the seal on the valve pipe for any damage.

Check the seal on the machine for any damage.

Plug the machine in and switch ON. Place your hand over the airway inspection and test the suction.

Is the suction strong or weaker than usual?

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Switch off and unplug the machine before proceeding.

Inspect the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin turn each fastener a quarter of a turn to the left. Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary.

Inspect the internal hose for blockages and damage and ensure that both ends of the hose are fitted securely.

If a blockage is present, remove any debris.

Reassemble and test the machine.

Has checking the Cleaner head resolved the problem?

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Clearing duct, bin and cyclone

Turn the machine off and remove the cyclone and bin.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the bin and cyclone for blockages, and remove as necessary.

Empty the bin and ensure the bin base remains open.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

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How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Washing the filter - step by step

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Washing the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing. (Only the blue foam and yellow cage should be washed).

Wash both parts in cold water only.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat until the water runs clear.

Leave filter to dry in a warm place until filter is completely dry. Do not dry the filter in a tumble dryer, microwave, oven or near an open flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

NB: The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Has washing the filter resolved the problem?

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Inspect the duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the bin and cyclone for blockages, and remove as necessary.

Open the bin lid being careful to ensure dust is captured.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

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Inspect the Cleaner head

Turn off the power and lay the machine flat on the floor, and turn over so that the base can be viewed.

Remove the soleplate

Using a coin, turn each fastener by a quarter turn to the left. Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary.

Inspect the internal hose for blockages and damage and ensure that both ends of the hose are fitted securely.

If a blockage is present, remove any debris.

Reassemble and test the machine.

Has checking the Cleaner head resolved the problem?

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Switch off and unplug the machine before proceeding.

Checking the upright lock

The upright lock can become displaced and cause the machine to not stand correctly. This can be easily resolved by following the procedure shown on the video.

The video may show a different variant although the process remains the same.

Recline the machine and stand behind.

On the right side, by the back wheel you will find the valve pipe carriage.

Check the valve pipe is clear of blockages by pressing the push button to remove it from the valve carriage.

Lock the valve carriage into place by pressing the large push button in front (visible when reclined).

Retest the machine.

Has checking the upright lock resolved the problem?

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Check for any debris or damage

Remove the valve pipe, near to the base of the machine.

Check for blockages:

Check the valve pipe for blockages and remove as necessary. Ensure that the entry seal located on the left side of the duct is not missing or damaged.

Check the seal on the valve pipe for any damage.

Check the seal on the machine for any damage.

Plug the machine in and switch ON. Place your hand over the airway inspection and test the suction.

Is the suction strong or weaker than usual?

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Hose inspection

Please refit the Valve pipe before continuing.

Disconnect the Wand from the hose. Stretch out the hose and check for any splits.

Plug the machine in and switch it ON. Place your hand over the end of the hose and test the suction.

Is the suction from the hose strong or weaker than usual?

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Inspect the wand

Look through the Wand. You should see light shining through. If not, remove the blockage.

Connect the Wand to the hose and test the machine.

Has checking the Wand resolved the problem?

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Inspect the duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Empty the bin and ensure the bin base remains open.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

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Inspect the U-bend and hose

Tilt the machine forward and unclip the U-bend airway inspection which is located at the base of the hose.

Check for blockages and remove as necessary.

Remove the hose.

Remove the bin from the machine.

The hose release is located at the front. Press the release catch and pull the hose from the back at the same time.

Check the hose at both ends for blockages, and remove as necessary

Reassemble:

Reconnect the bin

Reconnect the hose, ensuring it clicks into place and is secure

Reconnect the U-bend, ensuring it clicks into place.

Has checking the hose and U-bend resolved the problem?

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Inspect the duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary.

Open the bin lid being careful to ensure dust is captured.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

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Keep your hands and clothing away from the Brush bar area at all times.

Check the Brush bar

Turn the machine off.

Tilt the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position:

Turn the machine on

Does the noise still occur now?

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Test without the bin and cyclone

Plug the machine in at the wall.

Remove the bin and cyclone, and check to ensure the entry seal located on the left side of the duct is not missing or damaged.

Turn the machine on.

Is the noise still present with the bin removed?

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Inspect duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary.

Open the bin lid being careful to ensure dust is captured.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

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Inspect the Cleaner head

Turn off the power and lay the machine flat on the floor, and turn over so that the base can be viewed.

Remove the soleplate by using a coin to turn the fasteners by a quarter.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary.

Inspect the internal hose for blockages and damage and ensure that both ends of the hose are fitted securely.

If a blockage is present, remove any debris.

Reassemble and test the machine.

Has checking the Cleaner head resolved the problem?

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Inspect the U-bend and hose

Tilt the machine forward and unclip the U-bend airway inspection which is located at the base of the hose.

Check for blockages and remove as necessary.

Remove the hose.

Remove the bin from the machine.

The hose release is located at the front. Press the release catch and pull the hose from the back at the same time.

Check the hose at both ends for blockages, and remove as necessary

Reassemble:

Reconnect the bin

Reconnect the hose, ensuring it clicks into place and is secure

Reconnect the U-bend, ensuring it clicks into place.

Retest the machine.

Has checking the U-bend and hose resolved the problem?

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Check the Wand

Disconnect the Wand from the hose.

Look through the Wand. You should see light shining through. If not, remove the blockage.

Has checking the Wand and hose resolved the problem?

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How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Wash the filter - step by step

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Washing the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing. (Only the blue foam and yellow cage should be washed).

Wash both parts in cold water only.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat until the water runs clear.

Leave filter to dry in a warm place until filter is completely dry. Do not dry the filter in a tumble dryer, microwave, oven or near an open flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

NB: The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Has washing the filter resolved the problem?

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Test the Wand

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

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Please select the appropriate option

Switch not working

No power

Intermittent power

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The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Please select the appropriate option

Switch not staying down

Machine won't switch off - switch stuck down

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Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

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When did the machine last have power?

Less than two hours

More than two hours

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Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Pick up issue

Wash the filter

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Is the suction strong or weaker than usual?

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How to wash the filter

Please follow the steps in the video.

Is there anything else we can help with?

Wash the filter - step by step

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Washing the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing. (Only the blue foam and yellow cage should be washed).

Wash both parts in cold water only.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat until the water runs clear.

Leave filter to dry in a warm place until filter is completely dry. Do not dry the filter in a tumble dryer, microwave, oven or near an open flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

NB: The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Is there anything else we can help with?

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What sort of smell?

Electrical burning

Musty or damp smell

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Clean the bin and cyclone

Empty the clear bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the clear bin:

With the bin base open, press release catch at the top of the clear bin to separate the bin from the cyclone

Clean the cyclone.

Clean the shroud with a dry cloth or by using the combination tool.

Tap gently to remove dust from within the cyclone.

WARNING: Do not use any liquids to clean the cyclone.

Clean the bin:

WARNING: Clean the bin with cold water only, do not use any detergents or polish on the bin

Reconnect cyclone and close lid to place back onto the machine.

Rebuild and test the machine.

Has cleaning the bin and cyclone resolved the problem?

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How to wash the filter

Please follow the steps in the video.

Has washing the filters resolved the problem?

Washing the filter - step by step

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Washing the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing. (Only the blue foam and yellow cage should be washed).

Wash both parts in cold water only.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat until the water runs clear.

Leave filter to dry in a warm place until filter is completely dry. Do not dry the filter in a tumble dryer, microwave, oven or near an open flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

NB: The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Has washing the filters resolved the problem?

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Please select the appropriate option

The Brush bar is not spinning on the floor tool

Sparks or smoke

Spitting out dust

Mini turbine head Brush bar not spinning

My machine won't stand upright

Part broken

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Check the plunger

Place the machine into the upright position.

Attach the Mini turbine head to the hose or Wand.

Pull the plunger into the out position for vacuuming carpets.

Turn the machine on.

Has checking the plunger resolved the problem?

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Check the Mini turbine head for blockages

Ensure the machine is turned off before carrying out tests.

Undo the 2 soleplate fasteners and remove the soleplate from the mini turbine head.

Check for blockages:

Remove each side of the Brush bar by sliding each half out from the side of the mini turbine head

Clear any thread and debris. Check both of the metal shafts for blockages and ensure that they rotate freely by hand

Inspect the duct on the underside of the turbine head for blockages and remove if necessary

Check the outside surface of the plunger for fluff and debris and remove if necessary

Reinsert both brush parts.

When replacing the Brush bars please ensure that both of the arrows on the Brush bars are pointing in the same direction, towards the rear of the tool.

Replace soleplate and lock both fasteners:

Ensure a flush connection of the top of the soleplate before lowering downwards.

Reattach the turbine head and turn the machine on.

Has checking for blockages resolved the problem?

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Check the suction

The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

If the Mini turbine head is damaged, order a replacement.

Please select the appropriate option

Pick up issue

Wash the filter

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Keep your hands and clothing away from the Brush bar area at all times.

Checking the Brush bar

Turn the machine off.

Tilt the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position:

Turn the machine on

Has checking the brush bar control resolved the problem?

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Test the suction

If the machine is spitting out dust, there may be a blockage.

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

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The video may show a different model but the process remains the same.

Please follow the steps in the video.

Has checking the upright lock resolved the problem?

Check the upright lock step by step

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Checking the upright lock

The upright lock can become displaced and cause the machine to not stand correctly. This can be easily resolved by following the procedure shown on the video.

The video may show a different variant although the process remains the same.

Recline the machine and stand behind.

On the right side, by the back wheel you will find the valve pipe carriage.

Check the valve pipe is clear of blockages by pressing the push button to remove it from the valve carriage.

Lock the valve carriage into place by pressing the large push button in front (visible when reclined).

Retest the machine.

Has checking the upright lock resolved the problem?

Reference code:

Please select the appropriate option

User guide

How to assemble your Dyson machine

How to turn the Brush bar on and off

How to attach the accessories

How to attach the Mini turbine head

How to carry your Dyson machine

Where is the serial number located?

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Please open the PDF for the user guide.

Is there anything else we can help with?

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How to assemble your Dyson machine

Connect the hose to the bottom of the machine, ensure the hose clicks into place.

The wand is thread through the hose and clicks to the top of the duct.

The brush and stair tool attach to the top of the duct, and the crevice tool attaches to the wand.

The cable wraps around the bottom hose cuff and the top of the Wand.

Is there anything else we can help with?

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How to use the Brush bar

To start vacuuming, push the Cleaner head down with the foot and pull the handle towards you.

You can control the Brush bar with three settings:

- Manual brush off - for delicate rugs and floors.

- Brush off - when upright.

- Auto brush on - for carpet cleaning.

Is there anything else we can help with?

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How to attach the accessories

Ensure the machine is in upright position before using tools.

Press the release catch on the wand to release from the duct.

Attaching tools:

Attach tools to either side of the Wand. Slide the Wand cap back to attach on this side

Attach tools direct to the hose

Is there anything else we can help with?

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How to use the Mini turbine head

Place the machine into the upright position.

Attach the Mini turbine head to the hose or Wand.

Pull the plunger into the out position for vacuuming carpets.

For vacuuming hard floors push the plunger into the ''in'' position to stop the Brush bar spinning.

Is there anything else we can help with?

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Serial number location

The serial number can be found underneath the machine between the wheels.

Is there anything else we can help with?

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Carrying your Dyson machine

For your safety, do not press the cyclone release catch when carrying your machine.

To lift the machine, use the carrying handle on the cyclone top only.

Is there anything else we can help with?

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How to empty the bin

Press the release catch located at the top of the bin and detach from the machine.

Pull the release catch located on the cyclone top, under the handle.

Release the bin from the cyclone by pressing the front release catch.

Clean the cyclone with a cloth and tap gently to remove dust.

Reassemble clear bin and close the bin lid before placing on the machine.

Is there anything else we can help with?

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Wash the filter

Please follow the steps in the video to wash the filter.

Is there anything else we can help with?

Wash the filter - step by step

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Washing the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing. (Only the blue foam and yellow cage should be washed).

Wash both parts in cold water only.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Repeat until the water runs clear.

Leave filter to dry in a warm place until filter is completely dry. Do not dry the filter in a tumble dryer, microwave, oven or near an open flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

NB: The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Is there anything else we can help with?