Let's get your machine working
DC11 All Floors™Let's get your machine working
DC11 All Floors™
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Cleaning the bin and cyclone
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Issue resolved
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More help required
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Troubleshooting
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Checking the suction
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Weak suction from extension tube
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Check the Wand
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Weak suction from hose
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Check the cyclone
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Wash the filter
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Washing the filter - step by step
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Strong suction from the Wand
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Check Hard floor tool
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Check the hose
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Check Turbine head
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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More than two hours
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Less than two hours
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Washing the filter
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Checking the suction
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Grinding noise
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Grinding noise
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Rattle noise
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Performance checks
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Check the Turbine head
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Squeaking noise
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Issue not resolved, please speak to our Customer Support Team
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Whistling noise
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Hot dusty smell
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Check the suction
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Clean the bin and cyclone
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Washing the filter
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Washing the filter
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Visible issue
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Cable won't rewind
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Issue not resolved, please speak to our Customer Support Team
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Check floor tool plunger
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Check Turbine head
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Performance checks
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Issue not resolved, please speak to our Customer Support Team
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How to assemble your Dyson machine
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Storing the accessories on the machine
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User guide
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Attaching the extension tube
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How to use the Turbine head
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Emptying the bin
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Washing the filter
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Washing the filter - step by step
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.