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Charging the battery

To ensure your DC16 handheld is always ready to use, store it on the charger, with the charger powered.

When in use, the light on the handle indicates the level of charge. When the light changes to solid red, the battery is flat and needs recharging.

When connected to the charger, the solid red light will stay on until the machine is fully charged. The light will then change to green.

Slide the machine into the charger. The battery must be connected to the machine when charging.

The battery must be charged for at least 3 hours or until the light changes to green.

Is there anything else we can help with?

Power or electrical issue

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Troubleshooting

Maintaining your Dyson machine

Using your Dyson machine

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Performance

Unusual smell

Unusual noise

Visible issue

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Bang/pop noise

Beeping noise on charge

Grating or grinding noise

High pitched whistle

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Test the trigger

Separate the cyclone from the clear bin.

Press and hold the trigger whilst the cyclone and Main body are separated.

Has the noise stopped?

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Check the bin and cyclone

Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

Reassemble and test the machine.

Has checking the bin and cyclone resolved the problem?

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Pick up issue

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Test the suction

Check the inlet pipe on the cyclone for blockages and remove as necessary.

Press the trigger and place your hand over the inlet.

Is the suction strong or weaker than usual?

Strong suction

Weak suction

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Check the tools

Ensure neither the crevice tool or combination tool are attached to the machine.

Look through both tools to check for blockages and remove any debris as necessary.

Has checking the tool(s) resolved the problem?

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Check for blockages

Check the inlet for blockages and remove as necessary.

Open the bin lid to remove any debris inside the bin.

Remove the clear bin from the Main body by opening the bin lid and pulling the tab at the top of the clear bin.

Check the inlet, cyclone and shroud for any blockages.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin ensuring it clicks in to place.

Reassemble and test the machine.

Please ensure all parts are fitted correctly with no gaps between the bin and cyclone.

Has checking for blockages resolved the problem?

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Wash the filters

To maintain your Dyson machine we recommend that you wash your filter(s) at least once every 3-6 months.

Please follow the steps in the video.

The model shown may vary from the product selected but the process remains the same.

If you are unable to view the video or prefer to follow a step by step guide, please select step by step guide.

Has washing the filters resolved the problem?

Washing the filters - step by step

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Remove the filters

Press the release catch at the top of the Main body to remove the pre-filter and undo the motor housing lid to remove the post-filter.

Remove the pre-filter foam pad, pre-filter casing and the post-filter foam pad.

Soak the filter in cold water for at least 5 minutes.

WARNING: Please do not use detergent, wash in a dishwasher or washing machine.

After 5 minutes rinse the filter under cold running water and squeeze gently, repeating until the water runs clear.

Leave the filter to dry in a warm place for 12 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Reassemble the machine.

Has washing the filters resolved the problem?

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Check for blockages

Remove any accessory tools and check they are not blocked.

Remove the clear bin from the Main body by opening the bin lid and pulling the tab at the top of the clear bin.

If the shroud is blocked, clean with a cloth or a soft dry brush to remove the fluff and dust.

Check the cyclone for blockages and remove any dust or debris if applicable.

Reassemble and test the machine.

Please ensure all parts are fitted correctly with no gaps between the bin and cyclone.

Has checking the machine for blockages resolved the issue?

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No power

Cutting out

Machine running without the trigger being pressed

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Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

If your machine cuts out, leave it for at least an hour to cool down and don't put the machine on charge.

Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.

Has this resolved the problem?

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Check the lights

Check to see if your machine has one light.

Check to see if your machine has three lights.

Does your machine have one or three lights?

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Is the light showing in use or on charge?

In use

On charge

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What does the light show?

Flashing red

Solid red

Solid green

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Flashing red light

A flashing red light when in use indicates that the filter is missing or fitted incorrectly.

Separate the bin and cyclone from the Main body.

Remove the filter (sponge and casing) from the Main body.

Check the metal disc on the filter.

Replace the filter in the machine ensuring that the metal disc is facing the Main body in the bottom left hand corner of the Main body, when the machine is upright.

The filter should be washed at least once every 6 months.

If the filter is missing or damaged choose 'part broken'.

Has checking the filter resolved the problem?

Part broken

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Temperature

This indicates that the machine is being charged/used outside of its optimum temperature range.

Correct temperature range 3c-35c.

Room temperature recommended.

Ensure the machine is charged for 3 hours at room temperature.

Has this resolved the problem?

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Remove the battery

Remove the battery from the machine.

Clean the contact points on the Main body and charger, and ensure that they are free from dirt or corrosion. Clean all contacts with a dry cloth.

Reinsert back into the machine, ensuring the battery clicks into place.

Test the machine.

Has this resolved the problem?

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Charge the machine

Put the machine on charge and check the light.

Is there a light showing?

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Solid green light

A solid green light indicates that the machine is in use and working normally.

Has this resolved the problem?

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Battery low

Please charge the machine for 3.5 hours.

Has this resolved the problem?

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Charge the machine

Place the machine on charge.

What does the light show?

Flashing red

Solid red

Solid green

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Temperature

This indicates that the machine is being charged/used outside of its optimum temperature range.

Has this resolved the problem?

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Remove the battery

Remove the battery from the machine.

Clean the contact points on the Main body and charger, and ensure that they are free from dirt or corrosion. Clean all contacts with a dry cloth.

Reinsert back into the machine, ensuring the battery clicks into place.

Place the machine back on the charger.

Has this resolved the problem?

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Move the machine

Move the machine when in the charger.

Has this resolved the problem?

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Solid green light

This will indicate that the machine is fully charged.

Has this resolved the problem?

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Solid red light

A solid red light when on charge indicates that the battery is low and requires charging.

Has this resolved the problem?

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Is the light showing in use or on charge?

In use

On charge

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Flashing light

Solid light

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What are the lights showing?

One flashing red light

Two flashing lights (red, green)

Three flashing lights (red, green, green)

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Charge the machine

A flashing red light indicates that the battery is low or flat and needs charging.

Has the issue been resolved?

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Temperature

This indicates that the machine is being charged/used outside of its optimum temperature range.

Leave the machine in the charger at room temperature until the flashing stops.

Has the issue been resolved?

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What are the lights showing?

One solid red light

Two solid lights (red, green)

Three solid lights (red, green, green)

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Battery low

Please charge the machine for 3.5 hours.

Has this resolved the problem?

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Three solid lights

3 solid lights (red, green, green) when in use indicates that the battery is fully charged.

Has this resolved the problem?

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Two solid lights (red, green)

2 solid lights (red, green) when in use indicates that the battery is partly charged.

Has this resolved the problem?

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Flashing light

Solid light

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What are the lights showing?

One flashing red light

Two flashing lights (red, green)

Three flashing lights (red, green, green)

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Temperature

This indicates that the machine is being charged/used outside of its optimum temperature range.

Check the temperature

Correct temperature range 3c-35c.

Room temperature recommended.

Ensure the machine is charged for 3 hours at room temperature.

Has this resolved the problem?

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What are the lights showing?

One solid red light

Two solid lights (red, green)

Three solid lights (red, green, green)

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Solid red light

A solid red light when on charge indicates that the battery is low and requires charging.

Plug the machine in and leave it to charge for 3 hours before checking again.

Has this resolved the problem?

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Three solid lights

3 solid lights (red, green, green) when on charge indicates that the battery is fully charged.

Has this resolved the problem?

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Two solid lights

2 solid lights (red, green) when on charge indicates that the battery is partly charged.

Has this resolved the problem?

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Check the lights

Check to see if your machine has one light.

Check to see if your machine has three lights.

Does your machine have one or three lights?

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Check the trigger

The machine should only operate when the trigger is pressed in.

Check the trigger for obstructions or debris and remove as necessary.

If the trigger still fails to operate correctly, this is most likely an issue with the Main body.

Has this resolved the problem?

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What sort of smell?

Electrical or acrid

Damp or musty

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Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Clean the bin

Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.

Ensure the clear bin is completely dry before replacing.

To replace the bin, push the bin up and in to the Main body of the machine, It will click into place.

Close the bin base so it clicks into place and is secure.

Washing the filter can also help to remove the smell.

Has this resolved the problem?

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Lights

Part broken

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Check the lights

Check to see if your machine has one light.

Check to see if your machine has three lights.

Does your machine have one or three lights?

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User guide

How to use your Dyson machine

Run time

How to fit a part

Where is the serial number located?

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Which part do you need help fitting?

The bin

The battery

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Fit the battery

Push on the battery release button.

Pull gently on the battery to release.

Reconnect battery by pushing into the Main body until it clicks into place.

Is there anything else we can help with?

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Fit the bin

Open the bin base.

Tilt the bin at an angle and then push the bin in towards the Main body until it clicks.

Close the bin base.

Is there anything else we can help with?

The bin is damaged

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Is there anything else we can help with?

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Machine run time

Your Dyson handheld is designed to give constant suction. Unlike other handhelds, when fully charged DC16 will give 6 minutes of powerful constant suction.

The ideal amount of time for cleaning small areas of dust and debris around the home.

Full charge time within temperature range (3^oC-40^oC): 3 hours

Is there anything else we can help with?

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Serial number

The serial number can be found on the Main body of the machine behind the bin.

Is there anything else we can help with?

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Please open the PDF for the user guide.

Is there anything else we can help with?

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Charging the battery

Washing the filters

Emptying the bin

How to attach the accessories

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Accessory tool video

The model shown may vary from the product selected but the process remains the same.

If you are unable to view the video, or prefer to follow a step by step guide, select the correct option.

Is there anything else we can help with?

Step by step

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Combination tool

To use the brush function, press the button on the brush section.

Slide the brush section towards the front of the combination tool.

Crevice tool

The brush must be positioned at the back of the combination tool to use the crevice function.

Slide the crevice tool into the inlet pipe on the cyclone until it ''clicks'' into position.

Is there anything else we can help with?

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Emptying the bin

To ensure your machine continues to clean effectively, the bin must be emptied as soon as the dust reaches the MAX mark.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly underneath the catch of the clear bin base to close.

Is there anything else we can help with?

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How to wash the filters

To maintain your Dyson machine we recommend that you wash your filter(s) at least once every 3-6 months.

Please follow the steps in the video.

The model shown may vary from the product selected but the process remains the same.

If you are unable to view the video or prefer to follow a step by step guide, please select step by step guide.

Is there anything else we can help with?

Washing the filters - step by step

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Remove the filters

Press the release catch at the top of the Main body to remove the pre-filter and undo the motor housing lid to remove the post-filter.

Remove the pre-filter foam pad, pre-filter casing and the post-filter foam pad.

Soak the filter in cold water for at least 5 minutes.

WARNING: Please do not use detergent, wash in a dishwasher or washing machine.

After 5 minutes rinse the filter under cold running water and squeeze gently, repeating until the water runs clear.

Leave the filter to dry in a warm place for 12 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Reassemble the machine.

Is there anything else we can help with?

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Charging the battery

To ensure your handheld is always ready to use, store it on the charger, with the charger powered.

When in use, the lights on the handle indicate the level of charge. When the red light flashes, the battery is flat and needs recharging.

When connected to the charger, the red light will stop flashing, and the green bars will appear as the level of charge increases. If using the mains charger, ensure that the charger is plugged in and the power is switched on at the socket.

The battery must be charged for at least 3 hours or until all 3 LED lights are showing.

Is there anything else we can help with?

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Maintaining the Motorised head

Remove the Motorised head from the machine using the release catch on the top of the inlet.

Using a coin, undo the end cap as shown and remove the Brush bar.

Ensure that the brush housing is clear of any blockages.

Is there anything else we can help with?