Support | Troubleshooting | Dyson Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Please note:

Due to the upcoming bank holiday, there will be a delay in the delivery of orders placed after 4pm on the 15th of March. All orders will be shipped on the next working day.

Let's get your machine working

CSYS Desk light
CSYS Desk light

Let's get your machine working

CSYS Desk light

Please select the appropriate option

Reference code:

Is this the first time the machine is being used?

Reference code:

Please check the following:

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

Reference code:

Carefully turn the light on its side.

Ensure the power cord is plugged into the centre of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the light upright ensuring cord remains in the slot.

                   

Ensure the light is plugged into a wall socket and switched on.

                   

Has checking the power cord resolved the problem?

Reference code:

Check the dimmer switch

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

                   

Has checking the dimmer switch resolved the problem?

Reference code:

Check wheel carriage plates

Check that the wheel carriage plates are screwed together currently.

Follow the procedure image for correct assembly.

Disconnect the carriage plates

Ensure the following before starting the checks.

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

                   

Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

                   

Please follow the next step.

Reference code:

Align the square shapes and screw holes on the heat sink arm and the upright.

                   

Press the two parts together with one hand.

Loosely screw in the three screws.

                   

Recheck alignment.

Proceed to screw until securely clamped.

Has checking the carriage plates resolved the problem?

Reference code:

Unplug the light and leave for 5 minutes.

                   

Plug the light in and switch on.

                   

Has leaving the power off resolved the problem?

Reference code:

Check wheel carriage plates

Check that the wheel carriage plates are screwed together currently.

                   

Disconnect the carriage plates

Follow the procedure image for correct assembly.

Ensure the following before starting the checks.

                   

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

                   

Please follow the next step.

Reference code:

Reassemble the carriage plates

Align the square shapes and screw holes on the heat sink arm and the upright.

                   

Loosely screw in the three screws.

Recheck alignment.

Proceed to screw until securely clamped.

Has checking the carriage plates resolved the problem?

Reference code:

Check electrical supply

Please check the following:

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

Reference code:

Check power cord

Carefully turn the light on its side.

Ensure the power cord is plugged into the centre of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the light upright ensuring the cord remains in the slot.

Ensure the light is plugged into a wall socket and switched on.

Has checking the power cord resolved the problem?

Reference code:

Check the dimmer switch

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

                   

Has checking the dimmer switch resolved the problem?

Reference code:

Check wheel carriage plates

Check that the wheel carriage plates are screwed together currently.

Follow the procedure image for correct assembly.

Disconnect the carriage plates

Ensure the following before starting the checks.

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.

                   

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

                   

Has checking the carriage plates resolved the problem?

Reference code:

Reassemble the carriage plates

Align the square shapes and screw holes on the heat sink arm and the upright.

                   

Press the two parts together with one hand.

Loosely screw in the three screws.

                   

Recheck alignment.

Proceed to screw until securely clamped.

Has reassembling the carriage plates resolved the problem?

Reference code:

Is the problem with the arm going backwards and forwards, up and down or both?

Reference code:

How to assemble your Dyson light

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Reference code:

Please select the appropriate option

Reference code:

Getting started

Your box contents will include: the Instruction manual, the Power supply unit, a microfibre cloth, the Horizontal arm assembly, the Fixing pack and the Vertical assembly.

Carefully read the assembly and important safety instructions.

Stand the Vertical assembly on a flat surface.

Remove both pieces of red tape covering the electrical contacts.

                   

Align the screw holes on the plates and press both parts together with one hand.

Loosely screw in the three screws using the provided Allen key.

Ensure the plates are aligned, then secure all three screws fully. Do not over tighten the screws.

Remove any packaging from the base of the Vertical assembly.

Turn the light on its side.

Carefully fit the cord into the indicated groove ensuring it's not twisted.

Place the light upright ensuring the cord remains in place.

Remove the transit tape and all packaging from the product.

Plug in the power supply unit and turn on the light using the button.

The light can be adjusted, vertically, horizontally and rotate through 360°. Adjust the position of the light by moving the arm not the weight.

CSYS lights have touch-sensitive, continuous dimming. Adjust the level of the light you need by keeping your finger held on the button.

Is there anything else we can help you with?

Reference code:

Using the dimmer

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

                   

Is there anything else we can help you with?

Reference code:

How to reposition the Dyson light

The LED head can be positioned directionally in 3 axes.

Only use the heat sink arm to reposition.

                   

Is there anything else we can help you with?

Reference code:

CSYS Desk user guide

Please see the attached user guide.

Is there anything else we can help you with?

Learn more from your Dyson with the MyDysonᵀᴹ app

Download the MyDysonᵀᴹ app to register.

Enjoy quick access to personalised guides and 24/7 support.

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

The Dyson guarantee

‘How to’ videos and tips

'How to ' videos and tips

To help you get the most from your machine. Quick and easy.
Exclusive owner benefits

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.

Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement

Hassle-free repairs and replacement

Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.

Please get in touch.

Our experts are ready to help you.

Call us free on 01-475-7109

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday