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Please note:

Due to the upcoming bank holiday, there will be a delay in the delivery of orders placed after 4pm on the 15th of March. All orders will be shipped on the next working day.

Let's get your machine working

AM01 Desk 10 Inch™
AM01 Desk 10 Inch™

Let's get your machine working

AM01 Desk 10 Inch™
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Cleaning your Dyson machine

Wipe the loop amplifier and base with a dry or damp cloth.

WARNING: Do not use detergents or polish.

                   

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Assembling your Dyson machine

Remove clear film surrounding the Main body before use.

                   

Lower the loop amplifier onto the base, aligning the arrows. Once aligned, turn the loop amplifier clockwise to lock.

                   

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Serial number location

The serial number can be found on the base of the machine.

                   

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Please open the PDF for the user guide.

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Remove clear film surrounding the Main body before use.

                   

Plug the Dyson in and switch ON at the wall. Note: Before switching on, please make sure the heater is positioned so that the airflow or oscillation is not obstructed. Ensure that the machine is placed on a stable solid surface.

Turn the machine on using the ON/OFF button on the machine.

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How to adjust airflow

Turn the airflow control dial clockwise to full lock, to give maximum airflow.

                   

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How to use oscillating control

Press the Oscillation button to start and stop the fan turning.

                   

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How to use the tilt function

Push the base firmly to tilt forward or backwards for the required airflow angle.

                   

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