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Troubleshooting

Maintaining your Dyson machine

Using your Dyson machine

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Cleaning the bin and cyclone

Emptying the bin

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How to clean the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?

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To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

How to empty the bin

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?

Power or electrical issue

Please select the appropriate option

Pick up issues

Unusual smell

Unusual noise

Visible issue

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What sort of noise?

Grating or grinding noise

Whistle noise

Rattle noise

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Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has this resolved the problem?

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There might be debris in the bin or cyclone.

Check the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector, and check the bin is completely empty.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Test the machine.

Is the noise still present?

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There might be a blockage in the machine, so we suggest carrying out the following checks.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand of the end of the Wand.

Is the suction strong or weaker than usual?

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Does the machine stand upright?

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Keep your hands and clothing away from the Brush bar area at all times.

Check the Brush bar

Recline the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Is the Brush bar spinning?

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Airway inspection checks

Remove the valve pipe near to the base of the machine, using the two buttons.

Check the valve pipe for blockages and remove if necessary.

Check the seal on the valve pipe for any damage.

Check the seal on the machine for any damage.

Plug the machine in and switch ON. Place your hand over the airway inspection and test the suction.

Is the suction strong or weaker than usual?

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Check the Cleaner head

Turn off the power and lay the machine flat on the floor, and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate. Inspect the internal hose for blockages or and damage. Both ends of the internal hose pull away. If the internal hose is split choose 'part broken'. When refitting, push firmly to connect and ensure that both ends of the hose are fitted securely.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has checking the Cleaner head resolved the problem?

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Check the duct, bin and cyclone

Turn the machine off and remove the cyclone and bin.

Check the duct

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary.

Open the bin lid being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone seal is not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test machine.

Has this resolved the problem?

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The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed. Please do not remove this filter.

Wash the filter

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Wash in cold water only until the water runs clear. Do not use detergent.

WARNING: Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filter is completely dry before replacing in the machine.

The filter should be washed at least once every 3-6 months.

Has this resolved the problem?

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Check the duct, bin and cyclone

Turn the machine off and remove the cyclone and bin.

Check the duct

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary.

Open the bin lid being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone seal is not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test machine.

Has this resolved the problem?

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Check the Cleaner head

Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has this resolved the problem?

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Wash the filters

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Remove the clear bin and cyclone from the machine.

Lift the release catch located on the filter lid and remove the filter.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filters are completely dry before replacing in the machine.

The filters should be washed at least once every 3-6 months.

Has this resolved the problem?

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Check the Cleaner head

Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has this resolved the problem?

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Checking the upright lock

The upright lock can become displaced and cause the machine to not stand correctly. This can be easily resolved by following the procedure:

Recline the machine back until it lies flat on the floor, and then stand behind it.

On the right side, by the back wheel you will find the valve pipe carriage.

Check the valve pipe is clear of blockages by pressing the push button to remove it from the valve carriage.

Lock the valve carriage into place by pressing the black push button in front, and lifting the rear section until it clicks into place.

Has checking the upright lock resolved this problem?

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Keep your hands and clothing away from the Brush bar area at all times.

Check the Brush bar

Recline the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Is the Brush bar spinning?

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Airway inspection checks

Remove the valve pipe near to the base of the machine, using the two buttons.

Check the valve pipe for blockages and remove if necessary.

Check the seal on the valve pipe for any damage.

Check the seal on the machine for any damage.

Plug the machine in and switch ON. Place your hand over the airway inspection and test the suction.

Is the suction strong or weaker than usual?

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Checking the hose

Please refit the Valve pipe before continuing.

Disconnect the Wand from the hose. Stretch out the hose and check for any splits. If the hose is damaged, select 'part broken'.

Plug the machine in and switch it ON. Place your hand over the end of the hose and test the suction.

Is the suction from the hose strong or weaker than usual?

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Check the Wand

Look through the Wand. You should see light shining through. If not, remove the blockage.

Connect the Wand to the hose and test the machine.

Has this resolved the problem?

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Checking the hose and U-bend

Switch off and unplug the machine.

Recline the machine and lay on to its front.

Remove the U-bend, checking for blockages and remove as necessary.

Check the hose for blockages and remove as necessary. Ensure the hose is fitted correctly at the base of the machine.

Has checking the hose and U-bend resolved the problem?

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This suggests either a blockage or a damaged or missing seal.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

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Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

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Please select the appropriate option

No power

Intermittent power

Switch not working

The Brush bar does not spin

Mini turbine head Brush bar not spinning

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Keep your hands and clothing away from the Brush bar area at all times.

Check the Brush bar control

Recline the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Has checking the brush bar control resolved the problem?

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Check the Cleaner head

Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibres if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has this resolved the problem?

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Check the Mini turbine head

Undo the fastener with a coin.

Remove the Brush bar from the Mini turbine head.

Clear any hair, threads and debris from the Brush bar. Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Refit the Brush bar and fasten the Mini turbine head fastener with a coin.

Test the Mini Turbine head on the machine.

Has this resolved the problem?

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Further checks required

The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

If the Mini turbine head is damaged, choose the order option.

Please select the appropriate option

Checking for blockages

Washing the filters

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Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand of the end of the Wand.

Is the suction strong or weaker than usual?

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Wash the filters

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Remove the clear bin and cyclone from the machine.

Lift the release catch located on the filter lid and remove the filter.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filters are completely dry before replacing in the machine.

The filters should be washed at least once every 3-6 months.

Has this resolved the problem?

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When did the machine last have power?

Less than two hours

More than two hours

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Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Checking for blockages

Washing the filters

End call

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Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

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The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Please select the appropriate option

Switch not staying down

Machine won’t switch off – switch stuck down

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What sort of smell?

Electrical burning

Damp or musty smell

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Clean the bin and cyclone

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

WARNING: Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the centre of the clear bin base to close before placing back on the machine.

Has this resolved the problem?

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Please select the appropriate option

The Brush bar does not spin

Machine won't stand upright

Sparks or smoke

Spitting out dust

The machine is hard to push

Mini turbine head Brush bar not spinning

Wand jammed

Part broken

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Check the Brush bar

Recline the machine back into the vacuuming position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Does the Brush bar spin when the machine is reclined?

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Check soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

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Keep your hands and clothing away from the Brush bar area at all times.

Check the Brush bar control

Recline the machine back into the vacuuming position.

Check that the arrow on the Brush bar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Has checking the brush bar control resolved the problem?

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Which part is broken?

Wand

The part that needs replacing is not listed

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If your machine is spitting out dust, this indicates that there is a blockage.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

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Checking the upright lock

The upright lock can become displaced and cause the machine to not stand correctly. This can be easily resolved by following the procedure:

Recline the machine back until it lies flat on the floor, and then stand behind it.

On the right side, by the back wheel you will find the valve pipe carriage.

Check the valve pipe is clear of blockages by pressing the push button to remove it from the valve carriage.

Lock the valve carriage into place by pressing the black push button in front, and lifting the rear section until it clicks into place.

Has this resolved the problem?

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Wand

Pull the Wand up from the red cuff at the top.

Can you pull the wand up slightly from the red cuff at the top?

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Can you release and extend the hose from the bottom of the machine?

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Remove the Wand

Press the silver release button in the connecting collar and remove the wand from the hose.

Has this resolved the problem?

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Please select the appropriate option

User guide

How to operate the brush control

How to attach the Wand, hose and accessories

How to carry your Dyson machine

How to vacuum the stairs

Where is the serial number located?

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Locating the serial number

The serial number is on the Main body of your machine, behind the clear bin.

Is there anything else we can help with?

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Please select the appropriate option

Troubleshooting

Maintaining your Dyson machine

Using your Dyson machine

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How to operate the brush control

When in the vacuuming position, the arrow on the clutch control should be pointing to 'Carpeted floors', and the Brush bar will be spinning.

Move the dial back to the 'Hard floors' position to turn the Brush bar off to vacuum hard flooring or delicate carpets and rugs.

Is there anything else we can help with?

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How to attach the Wand, hose and accessories

Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place.

Press the wand release catch and remove the wand handle and hose from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Attach the tool to the end of the Wand or hose, ensuring it clicks into place.

Is there anything else we can help with?

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Please open the PDF for the user guide.

Is there anything else we can help you with?

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Please select the appropriate option

Troubleshooting

Maintaining your Dyson machine

Using your Dyson machine

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How to carry your Dyson machine

To lift the machine, use the carrying handle on the cyclone top only.

For your safety, do not press the cyclone release catch when carrying your machine.

Is there anything else we can help with?

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Always work with the machine at the bottom of the stairs. The hose should stretch to the top of the stairs.

How to vacuum the stairs

Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place.

Press the wand release catch and remove the wand handle and hose from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Attach the tool to the end of the Wand or hose, ensuring it clicks into place.

Is there anything else we can help with?

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How to clean the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?

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To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

How to empty the bin

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?