Let's get your machine working

Reference code:

Checking the machine for blockages

Check the floor tool openings for blockages and remove if necessary.

Check the extension tube, wand handle and hose for blockages

Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Remove the bin from the cylinder.

Use a Phillips head screwdriver to remove the covering for the lower hose.

Remove the tube from the cylinder.

Check the lower duct for blockages and remove.

Reattach the hose and cover.

Is there anything else we can help you with?

Power or electrical issue

Reference code:

Please select the appropriate option

Troubleshooting

Maintaining your Dyson machine

Using your Dyson machine

Please select the appropriate option

Pick up issue

Unusual smell

Unusual noise

Visible issue

Reference code:

Please select the appropriate option

Grating or grinding noise

Rattle noise

Whistling noise

Reference code:

Checking for blockages

Please follow the steps in the video.

Has checking for blockages resolved the problem?

Reference code:

Checking the machine for blockages

Check the floor tool openings for blockages and remove if necessary.

Check the extension tube, wand handle and hose for blockages

Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Remove the bin from the cylinder.

Use a Phillips head screwdriver to remove the covering for the lower hose.

Remove the tube from the cylinder.

Check the lower duct for blockages and remove.

Reattach the hose and cover.

Has checking the machine for blockages resolved the issue?

Reference code:

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Reference code:

How to wash the filter

Remove the bin from the cylinder.

With the bin removed, open the filter housing catch.

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Has washing the filter resolved the issue?

Reference code:

Check the hose and seals

Remove the extension tube from the wand handle by pressing the grey switch on the handle.

Check there are no cracks in the handle.

Remove the hose fully from the machine and check there are no rips or tears in the hose.

Remove the bin fully from the machine and check that the inlet on the machine is not damaged.

Check the inlet located on the Main body of the machine, ensure the seal is not torn.

Check the lower duct hose is not torn or twisted.

Remove the clear bin from the cyclone by pressing the silver button at the back of the cyclone.

Attach the hose and bin to the machine ensuring they both click into place.

Turn the machine on.

Has this resolved the problem?

Part broken

Reference code:

Please select the appropriate option

Musclehead floor tool

Post-filter

The part that needs replacing is not listed

Reference code:

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Is the suction strong or weak?

Strong

Weaker than usual

No suction

Reference code:

Checking the machine for blockages

Please follow the steps in the video.

Has checking the machine for blockages resolved the issue?

Reference code:

Checking for blockages

Please follow the steps in the video.

Did checking the machine for blockages resolve the issue?

Reference code:

Floor tool

Dual mode floor tool.

Musclehead floor tool

Triggerhead floor tool

Which floor tool are you experiencing an issue with?

Dual mode floor tool

Musclehead floor tool

Turbine head

Reference code:

How to use the Dual mode floor tool

For use on carpet flooring, the purple seal should be in the 'up' position.

For use on hard flooring, the purple seal should be in the 'down' position.

Has checking the floor tool resolved the problem?

Reference code:

The model shown may vary from the product selected but the process remains the same.

Check the Dual mode floor tool

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Test the Dual mode floor tool on the machine.

Has checking the floor tool resolved the problem?

Floor tool damaged

Reference code:

Checking the machine for blockages

Please follow the steps in the video.

Has checking the machine for blockages resolved the issue?

Reference code:

Checking the machine for blockages

Check the floor tool openings for blockages and remove if necessary.

Check the extension tube, wand handle and hose for blockages

Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Remove the bin from the cylinder.

Use a Phillips head screwdriver to remove the covering for the lower hose.

Remove the tube from the cylinder.

Check the lower duct for blockages and remove.

Reattach the hose and cover.

Has checking the machine for blockages resolved the issue?

Reference code:

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Reference code:

How to wash the filter

Remove the bin from the cylinder.

With the bin removed, open the filter housing catch.

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Has washing the filter resolved the issue?

Reference code:

How to use the Musclehead floor tool

The Musclehead will automatically adjust from hard floors to carpets and carpet to hard floors. Therefore it does not need to be manually adjusted for different floor types.

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again

Has checking the bleed valve resolved the problem?

Reference code:

The model shown may vary from the product selected but the process remains the same.

Checking the Musclehead for blockages

Check the neck and underneath the floor tool and remove any blockages as necessary.

Has checking the floor tool resolved the problem?

Floor tool damaged

Reference code:

Checking the machine for blockages

Please follow the steps in the video.

Has checking the machine for blockages resolved the issue?

Reference code:

Please note the Brush bar will default to 'On' when the vacuum is switched on.

Check the Turbine head

The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle.

For use on carpeted flooring, slide the switch on the handle to the 'on' up position.

For use on hard flooring, slide the switch on the handle to the 'off' down position.

Has checking the floor tool resolved the problem?

Reference code:

Checking the Turbine head for blockages

Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Clean any hair, thread and debris from the Brush bar and the Triggerhead.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Has checking the floor tool for blockages resolved the problem?

Floor tool damaged

Reference code:

Checking the machine for blockages

Please follow the steps in the video.

Has this resolved the problem?

Reference code:

Checking the machine for blockages

Check the floor tool openings for blockages and remove if necessary.

Check the extension tube, wand handle and hose for blockages

Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Remove the bin from the cylinder.

Use a Phillips head screwdriver to remove the covering for the lower hose.

Remove the tube from the cylinder.

Check the lower duct for blockages and remove.

Reattach the hose and cover.

Has checking the machine for blockages resolved the issue?

Reference code:

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Reference code:

How to wash the filter

Remove the bin from the cylinder.

With the bin removed, open the filter housing catch.

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Have any parts from the machine been washed recently?

Reference code:

Please select the appropriate option

No power

Intermittent power

Switch not working

Reference code:

When did the machine last have power?

Less than two hours

More than two hours

Reference code:

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Checking for blockages

Reference code:

Checking the machine for blockages

Please follow the steps in the video.

Has this resolved the problem?

Reference code:

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Reference code:

Please select the appropriate option

Damp smell

Electrical smell

Unpleasant smell

Reference code:

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Reference code:

Clean the bin and cyclone

Remove the clear bin from the cylinder.

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

WARNING: Do not use any liquids to clean the cyclone.

Empty the clear bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

With the bin base open, press the silver button to separate the bin from the cyclone

Clean the bin

Cleaning the clear bin and cyclone.

You may rinse the clear bin with cold water.

Ensure the bin is completely dry before refitting.

Rebuild and test the machine.

Has cleaning the bin and cyclone resolved the problem?

Reference code:

How to wash the filter

Remove the bin from the cylinder.

With the bin removed, open the filter housing catch.

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Has washing the filter resolved the issue?

Reference code:

Clean the bin and cyclone

Remove the clear bin from the cylinder.

Empty the clear bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

With the bin base open, press the silver button to separate the bin from the cyclone

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

WARNING: Do not use any liquids to clean the cyclone.

Clean the bin

Cleaning the clear bin and cyclone.

You may rinse the clear bin with cold water.

Ensure the bin is completely dry before refitting.

Rebuild and test the machine.

Has this resolved the problem?

Reference code:

Please select the appropriate option

Dual mode floor tool not adjusting

Machine spitting out dust

Sparks or smoke

Ball is getting hot

Brush bar not spinning

Cable won't rewind

Filter getting blocked quickly/with large debris

Part broken

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Reference code:

Checking the floor tool

The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle.

The floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.

Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Clean any hair, thread and debris from the Brush bar.

Check the opening of the floor tool for blockages and remove if necessary.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

Reference code:

Correct Wand position

When the Wand is in a vertical position, the dual mode floor tool may not adjust between hard floor and carpet modes.

If the machine is powered on and the head is in ErP MAX mode, it will be difficult to change the floor mode of the Cleaner head.

Ensure the power is turned off and the Wand is in a normal vacuuming position as shown, and retry adjusting the dual mode between hard floor and carpet positions.

Has retesting the Dual mode floor tool resolved the problem?

Reference code:

Has the pre-filter been washed within the last month?

Reference code:

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Reference code:

How to wash the filter

Remove the bin from the cylinder.

With the bin removed, open the filter housing catch.

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Has washing the filter resolved the issue?

Reference code:

Has the pre-filter been washed within the last month?

Reference code:

The model shown may vary from the product selected but the process remains the same.

Checking the machine for blockages

Please follow the steps in the video.

Has this resolved the problem?

Reference code:

Checking the machine for blockages

Please follow the steps in the video.

Has checking for blockages resolved the problem?

Reference code:

Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

Reference code:

Please select the appropriate option

Quick start guide

How to attach the accessories

How to use the Turbine head

User guide

How to use the Musclehead floor tool

Reference code:

How to get started

Please follow the steps in the video.

Is there anything else we can help you with?

Reference code:

How to use the Musclehead floor tool

The Musclehead will automatically adjust from hard floors to carpets and carpet to hard floors. Therefore it does not need to be manually adjusted for different floor types.

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Is there anything else we can help you with?

Reference code:

Using the Turbine head

There is no need to turn the Brush bar on and off for different floor types, the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.

Connect the Turbine head to the extension tube and ensure the extension tube is fully extended.

Is there anything else we can help you with?

Reference code:

How to attach the accessories

Attach the tools to the tool holster.
Clip the tool holster to the extension tube.

Is there anything else we can help you with?

Reference code:

Please open the PDF for the user guide.

Is there anything else we can help you with?

Reference code:

Clean the bin and cyclone

Remove the clear bin from the cylinder.

Empty the clear bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

With the bin base open, press the silver button to separate the bin from the cyclone

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

WARNING: Do not use any liquids to clean the cyclone.

Clean the bin

Cleaning the clear bin and cyclone.

You may rinse the clear bin with cold water.

Ensure the bin is completely dry before refitting.

Rebuild and test the machine.

Is there anything else we can help you with?

Reference code:

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill.

Emptying the bin

Remove the bin by pressing the release button to the side of the carry handle.

To release the dirt, press the red bin release button.

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Remove the clear bin carefully, seal the bag tightly and dispose of as normal.

Close the clear bin base so it clicks into place and is secure.

Replace the clear bin and cyclone back into position on the front of the Main body.

Is there anything else we can help you with?

Reference code:

Wash the filter

Please follow the steps in the video.

Is there anything else we can help you with?

Reference code:

How to wash the filter

Remove the bin from the cylinder.

With the bin removed, open the filter housing catch.

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Is there anything else we can help you with?