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Please note:

Due to the upcoming bank holiday, there will be a delay in the delivery of orders placed after 4pm on the 15th of March. All orders will be shipped on the next working day.

Let's get your machine working

AM02 Tower™
AM02 Tower™

Let's get your machine working

AM02 Tower™

  

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Reference code:

Please select the appropriate option

Cleaning the machine
Replace the remote control battery
Reference code:

Cleaning your machine

The following areas should be checked and cleaned to maintain the machine's performance.

Do not use polish or detergent on any part of the machine.

Loop amplifier

Clean with a dry or damp cloth.

                   

Main body

Clean with a dry cloth.

Shroud

Clean with a dry cloth or soft brush.

Is there anything else we can help with?

Yes
No
Reference code:

Please select the appropriate option

Troubleshooting
Maintaining your Dyson machine
Using your Dyson machine

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Performance
Power or electrical issue
Unusual noise
Unusual smell
Visible issue
Reference code:

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Machine will not turn on
The power cord is damaged
Remote control doesn't work
Reference code:

Ensure the correct button on remote is being pressed

On/Off

                   

Airflow

                   

Oscillation

                   

Has this resolved the problem?

Yes
No
Reference code:

No power

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Yes
No
Reference code:

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

On/Off

                   

Airflow

                   

Oscillation

                   

Has this resolved the problem?

Yes
No
Reference code:

Replace the battery

Replace the battery with type CR 2032.

Please follow the steps in the video.

Has this resolved the problem?

Yes
No
Reference code:

Test the machine

Use the middle control toggle to adjust the speed of the airflow.

Does the airspeed change using the controls on the machine?

Yes
No
Reference code:

Check the loop amplifier

If this is the first use, please remove the clear film.

Remove the loop amplifier by holding the base firmly and turning anti-clockwise to unlock.

                   

Refit the loop amplifier turning clockwise, ensuring that there are no gaps.

Has this resolved the problem?

Yes
No
Reference code:

Please select the appropriate option

Airflow not as powerful
Airspeed won't change
There's a problem with the oscillation
Reference code:

Test airflow

The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

                   

Does the newspaper lift beyond 45 degrees?

Yes
No
Reference code:

Ensure the correct button on remote is being pressed

On/Off

                   

Airflow

                   

Oscillation

                   

Has this resolved the problem?

Yes
No
Reference code:

Select a different option on the remote

Point the remote directly at the front of the machine while pressing a different option.

Do the other functions on the remote work?

Yes
No
Reference code:

Change the remote battery

Replace the battery with type CR 2032.

Please follow the steps in the video.

Has this resolved the problem?

Yes
No
Reference code:

Test the machine

Switch off and unplug the machine.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Yes
No
Reference code:

Try the button on the Main body.

On/Off

                   

Airflow

                   

Oscillation

                   

Has this resolved the problem?

Yes
No
Reference code:

Test the machine

Switch off and unplug the machine.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Yes
No
Reference code:

Test the machine

Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.

Switch the machine on.

When in the ‘on’ position the ON/OFF button should have a blue LED light surround.

Please select the appropriate option

My machine is not oscillating
The oscillation won't turn off
Reference code:

Check the feet are attached correctly

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

Has this resolved the problem?

Yes
No
Reference code:

Ensure the correct button on remote is being pressed

On/Off

                   

Airflow

                   

Oscillation

                   

Has this resolved the problem?

Yes
No
Reference code:

Ensure the correct button on remote is being pressed

On/Off

                   

Airflow

                   

Oscillation

                   

Has this resolved the problem?

Yes
No
Reference code:

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

                   

Has this resolved the problem?

Yes
No
Reference code:

Please select the appropriate option

No power but the LED is on
LED won't disappear
LED won’t appear
Loop amplifier not fitting
Remote control doesn't work
Reference code:

Check the loop amplifier

If this is the first use, please remove the clear film.

Remove the loop amplifier by holding the base firmly and turning it anti-clockwise to unlock.

                   

Refit the loop amplifier turning clockwise, ensuring that there are no gaps.

                   

Has this resolved the problem?

Yes
No
Reference code:

Test the machine

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Yes
No
Reference code:

Test the machine

This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Yes
No
Reference code:

Test the machine

Unplug the machine for at least 5 seconds or until the LED goes out.

Plug the machine back in and retest.

Has this resolved the problem?

Yes
No
Reference code:

Please select the appropriate option

User guide
How to assemble your Dyson machine
How to use the remote control
How to use your appliance
How to use the controls on the machine
How to find the serial number
Reference code:

Assemble your machine

Lower the Main body onto the base, aligning the arrows. Once aligned, turn the Main body clockwise to lock.

                   

Lower the loop amplifier onto the base, aligning the arrows. Once aligned, turn the loop amplifier clockwise to lock.

The remote control can be magnetically attached to the top of the loop.

Is there anything else we can help you with?

Yes
No
Reference code:

How to use the machine controls

Press the Standby button on the appliance to turn ON/OFF.

                   

Use the middle control toggle to adjust the speed of the airflow.

Press the Oscillation button to start and stop the fan turning.

Is there anything else we can help you with?

Yes
No
Reference code:

Serial number location

The serial number can be found on the base of the machine.

                   

Is there anything else we can help you with?

Yes
No
Reference code:

Please open the PDF for the user guide.

Is there anything else we can help with?

Yes
No
Reference code:

Using the remote control

Standby On/Off

                   

Airflow control

                   

Oscillation On/Off.

                   

Is there anything else we can help you with?

Yes
No
Reference code:

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.

                   

Oscillation

Toggle oscillation on or off with the remote.

                   

Airflow

Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Use the middle control toggle to adjust the speed of the airflow.

                   

Attach the remote control to the top of the machine with the buttons facing down.

Is there anything else we can help you with?

Yes
No
Reference code:

Replacing the battery

Replace the battery with type CR 2032.

Please follow the steps in the video.

Is there anything else we can help you with?

Yes
No

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Our experts are ready to help you.

Call us free on 01-475-7109

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Further help

AM02 Tower™