Let's get your machine working

Popular queries

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

€46.12

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

€46.12

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Wand handle isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

€23.37

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

€23.37

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Clear bin

Part no. 915438-02

Replacement clear bin for your Dyson vacuum cleaner.

€30.13

Clear bin

Part no. 915438-02

Replacement clear bin for your Dyson vacuum cleaner.

€30.13

Please call us to resolve this problem.

It looks like the Combination tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

€27.50

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

€27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-01

Combines with other Dyson tools to provide a longer reach.

€33.82

Extension tube

Part no. 917260-01

Combines with other Dyson tools to provide a longer reach.

€33.82

Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

€46.12

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

€46.12

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Post filter

Part no. 915219-03

Replacement post filter for your Dyson vacuum cleaner.

€104.55

Post filter

Part no. 915219-03

Replacement post filter for your Dyson vacuum cleaner.

€104.55

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Stair tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Stair tool

Part no. 914417-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€27.50

Stair tool

Part no. 914417-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-01

Combines with other Dyson tools to provide a longer reach.

€33.82

Extension tube

Part no. 917260-01

Combines with other Dyson tools to provide a longer reach.

€33.82

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

€46.12

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

€46.12

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

DC26i™

Let's get your machine working

Let's get your machine working

DC26

Emptying the bin

More help required

Troubleshooting

Unusual noise

Grating or grinding noise

Issue not resolved, please speak to our Customer Support Team

Which floor tool are you using?

Check the Cleaner head

Issue resolved

Replacement part required

Check the floor tool

Replacement part required

Check the Cleaner head

Replacement part required

Check the Cleaner head

Replacement part required

Rattle noise

Clean the bin and cyclone

Check Cleaner head

Check the floor tool

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Remove the hose

Remove the bin and cyclone

Wash the filter

Issue not resolved, please speak to our Customer Support Team

Check the hose

Replacement part required

Squeaking noise

Issue not resolved, please speak to our Customer Support Team

Check the floor tool

Replacement part required

Replacement part required

Pick up issue

Check the floor tool

Check the Cleaner head

Remove the hose

Check the cyclone

Washing the filters - video

Issue not resolved, please speak to our Customer Support Team

Wash the filters

Check the hose and Wand

Check the cyclone

Check the floor tool

Check the Cleaner head

Check the Brush bar

Check the Cleaner head

Clear the Brush bar

Remove the soleplate

Check the Wand

Replacement part required

Check the hose inlet

Issue not resolved, please speak to our Customer Support Team

Remove the hose

Check the Cleaner head

Check the Brush bar

Performance checks

Remove the hose

Turbine head is damaged

Remove the hose

Power or electrical issue

Switch not working

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

No power

Less than two hours

Wash the filters

Washing the filters

Check the suction

More than two hours

Unusual smell

Issue not resolved, please speak to our Customer Support Team

Damp or musty smell

Wash the filters