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Power or electrical issue

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Troubleshooting

Maintaining your Dyson machine

Using your Dyson machine

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Pick up issue

Unusual smell

Unusual noise

Visible issue

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What sort of noise?

Rattle noise

Grating or grinding noise

Popping noise

High pitched whistle

Squeaking noise

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Test the machine

Remove the Cleaner head.

Is the noise still present?

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Which floor tool are you using?

Flat out head

Motorhead

Turbine head

Dual cavity flat out head

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Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Has checking the Cleaner head resolved the problem?

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Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Has checking the Cleaner head resolved the problem?

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Check the Cleaner head

Check the opening of the floor tool for blockages and remove if necessary.

Use a coin to unlock the fastener marked with a padlock.

Carefully remove the Brush bar and clear any debris.

Remove any debris from the Brush bar.

Has checking the Cleaner head resolved the problem?

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Checking the Turbine head openings

With the Turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Remove any debris from the Brush bar.

Has checking the Cleaner head resolved the problem?

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Remove the bin

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Turn on and test the machine.

Has removing the bin stopped the noise?

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Check the bin and cyclone

With the bin and cyclone removed from the machine, press the button at the top of the handle to open the bin base.

Press the tab at the rear of the clear bin to release it from the cyclone.

Wash the bin with cold water or a damp cloth.

WARNING: Do not use detergents or polishes on the clear bin.

Wipe any dust and fibres off the cyclone with a dry cloth or soft dusting brush.

Rebuild and test the machine.

Has this resolved the problem?

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Is there a cleaner head attached to the machine?

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Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Has checking the Cleaner head resolved the problem?

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Remove the hose and test the machine

Using a coin, undo the 2 fasteners on the underside of the machine.

Remove the post-filter cover as shown.

Release the hose bracket.

Unclip the hose from the hose inlet.

Turn the machine on and check for suction.

Has removing the hose stopped the noise?

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Remove the bin and turn on the machine

Remove the bin.

Turn the machine on.

Has removing the bin stopped the noise?

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Do not pick up any dust while the filters are removed.

Remove filter A

Press the release located on the back of the wheel to open.

Remove the filter from the wheel.

Remove filter B

Turn the machine on its side.

Undo the fasteners on the bottom with a coin.

Remove the cover from the base of the machine.

Remove the filter.

Has removing the filter(s) stopped the noise?

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Check the hose and Wand

Check along the length of the hose for damage or blockages and remove as necessary.

With the Wand handle removed, check the openings for blockages and remove if necessary.

Has this resolved the problem?

The hose is damaged

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Where is the squeak coming from?

Rear wheels or castors

Floor tool

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Check the floor tool

Remove the floor tool.

Clear the wheels and castors of any hair or fibres.

Check that the wheels turn freely and are free from damage.

Has this resolved the problem?

The floor tool is damaged

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Check the suction

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

Ensure that the extension tube is fully extended and clicks firmly into place.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction strong or weaker than usual?

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Which floor tool are you using?

Flat out head

Motorhead

Turbine head

Dual cavity flat out head

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Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Has checking the Cleaner head resolved the problem?

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How to remove the hose

Using a coin, undo the 2 fasteners on the underside of the machine.

Remove the post-filter cover as shown.

Release the hose bracket.

Unclip the hose from the hose inlet.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

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Checking the duct, cyclone and bin

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Check the duct for blockages.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press the silver button at the rear of the cyclone to separate it from the clear bin.

Wipe any dust and fibres off the cyclone with a dry cloth or soft dusting brush.

Has checking the duct, bin and cyclone resolved the problem?

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To maintain your Dyson machine we recommend that you wash your filter at least once a month.

Wash the filters

Please follow the steps in the video.

Has this resolved the problem?

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To maintain your Dyson machine we recommend that you wash your filter at least once a month.

Wash the filters

Undo the fastener alongside the wheel with a coin.

Open the filter cover and remove the filter.

Wash the filter in cold water

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Has washing the filters resolved the problem?

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Inspect the hose and wand

Check along the length of the hose for blockages and remove as necessary.

With the Wand handle removed, check the openings for blockages and remove as necessary.

Inspect the extension tube

Detach the extension tube from the Wand and hose by pressing the retaining clips on the Wand and extension tube.

Ensure the extension tube is fully extended.

Look through the extension tube and remove any debris.

Reassemble and test the machine.

Has this resolved the problem?

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Checking the duct, cyclone and bin

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Check the duct for blockages.

Press the silver button at the rear of the cyclone to separate it from the clear bin.

Wipe any dust and fibres off the cyclone with a dry cloth or soft dusting brush.

Has checking the duct, bin and cyclone resolved the problem?

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Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Has checking the Cleaner head resolved the problem?

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Check the Cleaner head

Check the opening of the floor tool for blockages and remove if necessary.

Use a coin to unlock the fastener marked with a padlock.

Carefully remove the Brush bar and clear any debris.

Remove any debris from the Brush bar.

Has checking the Cleaner head resolved the problem?

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Is the Brush bar spinning?

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Check Wand handle controls

Turn the Brush bar on/off.

Has this resolved the problem?

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Clear the Brush bar

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

With the Motorhead removed, check the electrical contacts on the tool for signs of damage.

Check the jockey wheel underneath the floor tool for obstructions or damage.

Test the jockey wheel with the floor tool the right way up as a safety mechanism locks the wheel in place when upside down.

Use a coin to unlock the fastener marked with a padlock.

Carefully remove the Brush bar and clear any debris.

Has this resolved the problem?

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Check the soleplate

If you cannot clear an obstruction, the sole-plate can also be removed.

Removing the base plate.

To gain access to blockages in the floor tool, remove the sole-plate by using a coin to loosen the screw marked with a padlock.

Check the opening for blockages and remove as necessary.

Refit the base plate and lock it in place.

Refit the Brush bar

Replace the Brush bar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Reassemble and test the machine.

Has checking the floor tool resolved the problem?

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Test the Wand

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Attach the floor tool to the wand handle.

Turn the Brush bar on.

Is the Brush bar now spinning?

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Check the Wand handle

Remove the floor tool.

Check the electrical contacts on the Wand handle for signs of damage.

Check the hose

Remove the hose from the inlet on the machine.

Check the electrical contacts on the hose for signs of damage.

Check the inlet

Check the corresponding connectors on the inlet for signs of damage.

Reassemble the machine.

Has this resolved the problem?

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Remove the hose

Using a coin, undo the 2 fasteners on the underside of the machine.

Remove the post-filter cover as shown.

Release the hose bracket.

Unclip the hose from the hose inlet.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

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Checking the Turbine head openings

With the Turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Remove any debris from the Brush bar.

Has checking the Cleaner head resolved the problem?

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Is the Brush bar spinning?

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Carry out checks

The Turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

Please select the appropriate option

Continue with checks

Turbine head is damaged

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How to remove the hose

Using a coin, undo the 2 fasteners on the underside of the machine.

Remove the post-filter cover as shown.

Release the hose bracket.

Unclip the hose from the hose inlet.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

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Switch off and unplug the machine.

How to remove the hose

Using a coin, undo the 2 fasteners on the underside of the machine.

Remove the post-filter cover as shown.

Release the hose bracket.

Unclip the hose from the hose inlet.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

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Please select the appropriate option

No power

Switch not working

Intermittent power

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The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Please select the appropriate option

Switch not staying down

Machine won’t switch off - switch stuck down

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How long has the machine been without power?

Less than two hours

More than two hours

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Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Check for blockages

How to wash the filters

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To maintain your Dyson machine we recommend that you wash your filter at least once a month.

How to wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

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Washing the filters

Undo the fastener alongside the wheel with a coin.

Open the filter cover and remove the pre-filter.

Undo the fasteners on the bottom of the cylinder using a coin.

Remove the post-filter cover from the bottom of the cylinder.

Remove the post-filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

Has washing the filter resolved the problem?

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Check the suction

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

Ensure that the extension tube is fully extended and clicks firmly into place.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction at the extension tube strong or weaker than usual?

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Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

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What sort of smell?

Electrical burning

Damp or musty smell

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Cleaning the machine

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Clean the bin and cyclone

Switch off and unplug the machine.

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

With the bin and cyclone removed from the machine, press the button at the top of the handle to open the bin base.

Press the tab at the rear of the clear bin to release it from the cyclone.

Wash the bin with cold water or a damp cloth.

WARNING: Do not use detergents or polishes on the clear bin.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone assembly damp or wet.

Reassemble the machine

Reassemble and test the machine.

Has cleaning the bin and cyclone resolved the problem?

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How to wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

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Washing the filters

Undo the fastener alongside the wheel with a coin.

Open the filter cover and remove the pre-filter.

Undo the fasteners on the bottom of the cylinder using a coin.

Remove the post-filter cover from the bottom of the cylinder.

Remove the post-filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

Has washing the filters resolved the problem?

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Please select the appropriate option

Extension tube keeps collapsing

Pre-filter door has jammed

Hose won't reattach

Post-filter lid catches have jammed

Spitting out dust

The Turbine head Brush bar is not spinning

Cable won't rewind

Part broken

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The likely cause for the machine to spit out dust is a blockage.

Check the suction

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

Ensure that the extension tube is fully extended and clicks firmly into place.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction strong or weaker than usual?

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Using the cable

Turn off and unplug the machine.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

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Please select the appropriate option

The part that needs replacing is not listed

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Checking the Turbine head openings

With the Turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Remove any debris from the Brush bar.

Has this resolved the problem?

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Carry out checks

The Turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

Please select the appropriate option

Check for blockages

How to wash the filters

Turbine head is damaged

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Extension tube keeps collapsing

Press the release catch and extend the Extension tube to the length required, ensuring it 'clicks' firmly into place.

Does the catch hold the wand in place?

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Release the pressure on the wheel

Lay the machine on its side with the filter door facing upwards.

With one hand, gently press down on the wheel.

Using the other hand, press the release catch until it clicks.

Release the pressure on the wheel and open the filter door.

Has this resolved the problem?

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Open the post-filter door

Undo the fasteners on the bottom of the cylinder using a coin.

Remove the post-filter cover from the bottom of the cylinder.

Can you remove the post-filter lid?

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Hose won't reattach

Ensure the hose retaining clip is in the correct position.

Check the inlet pipe for any obstructions.

Ensure hose retaining bracket is pushed home firmly (there will be an audible click when it slots into place).

Has this resolved the problem?

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Please select the appropriate option

User guide

How to assemble your Dyson machine

How to attach the accessories

How to store the tools on the machine

How to store your Dyson machine

Where is the serial number located?

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User guide

Please click on the link to download the user guide.

Is there anything else we can help with?

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Assembling your Dyson machine

The floor tool in the image may differ to the tool that you have, however the process remains the same.

Clip the Wand handle to the extension tube.

Press the release catch and extend the Extension tube to the length required, ensuring it 'clicks' firmly into place.

Attach the floor tool to the telescopic wand.

Is there anything else we can help with?

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Serial number

The serial number can be found on the Main body of the machine behind the bin.

Is there anything else we can help with?

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How to store your Dyson machine

Attach the tools to the extension tube.

Attach the floor tool to the parking yoke on the rear of the vacuum cleaner.

Is there anything else we can help with?

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How to store the tools on the machine

To store the tools, insert them into the holster and attach to the extension tube as shown.

Is there anything else we can help with?

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How to attach the accessories

Attach the accessories or floor tool to the Wand or hose ensuring they 'click' into place.

Alternatively, remove the Wand and Wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place.

Is there anything else we can help with?

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Do not use detergents or polishes on the clear bin. Do not use any liquids to clean the cyclone.

Clean the bin and cyclone

With the bin and cyclone removed from the machine, press the button at the top of the handle to open the bin base.

Press the tab at the rear of the clear bin to release it from the cyclone.

Wash the bin with cold water or a damp cloth.

WARNING: Do not use detergents or polishes on the clear bin.

Wipe any dust and fibres off the cyclone with a dry cloth or soft dusting brush.

Is there anything else we can help with?

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To maintain your Dyson machine we recommend that you wash your filter at least once a month.

Washing the filters

Please follow the steps in the video.

Is there anything else we can help with?

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Washing the filters

Undo the fastener alongside the wheel with a coin.

Open the filter cover and remove the pre-filter.

Undo the fasteners on the bottom of the cylinder using a coin.

Remove the post-filter cover from the bottom of the cylinder.

Remove the post-filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Dry filters

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

Is there anything else we can help with?