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Power or electrical issue

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Please select the appropriate option

Troubleshooting

Maintaining your Dyson machine

Using your Dyson machine

Please select the appropriate option

Pick up issues

Unusual smell

Unusual noise

Visible issue

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Where have you noticed the drop in performance?

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Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin when the machine is reclined?

The Brush bar spins intermittently

The Brush bar control button is not working

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Switch off and unplug the machine before proceeding.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Weaker than usual

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Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Check where the hose connects for any blockages.

Pull the internal hose collar down, unclip it and then check for blockages.

Ensure there is no debris or blockages in the changeover valve.

Reassemble and test the machine.

Has this resolved the problem?

The internal hose is damaged

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Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud.

Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.

Has checking the bin and cyclone resolved the problem?

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Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

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Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Is the Brush bar now spinning?

The Brush bar spins intermittently

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Has this resolved the performance issue?

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Check the inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Weaker than usual

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Reset the Brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Clear the Cleaner head

Please follow the steps in the video.

Is the Brush bar now spinning?

Clear the Cleaner head step by step

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Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Is the Brush bar now spinning?

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Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Is the Brush bar now spinning?

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Test the hose suction

To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.

Press the button on the hose collar to release the Wand from the hose.

Test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Strong

Weaker than usual

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Check the hose

Please follow the steps in the video.

Has checking the hose resolved the problem?

The hose has split

Check the hose - step by step

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Check the hose

Press the button at the top of the cyclone handle and remove the bin.

To remove the hose press the release catch and firmly pull on the hose.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.

Has this resolved the problem?

The hose has split

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Which part of the hose has split?

Top of the hose

Bottom of the hose

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Check the Wand

Look through both ends of the Wand and remove any blockages.

Check the Wand for damage.

Has this resolved the problem?

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Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Has clearing the duct and internal hose resolved the problem?

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Please select the appropriate option

No power

Intermittent power or cutting out

Switch not working

The Brush bar does not spin

The power cord is damaged

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When did the machine last have power?

Less than two hours

More than two hours

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Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Check for blockages

Washing the filters

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Where have you noticed the drop in performance?

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Washing the filters

Please follow the steps in the video.

Is there anything else we can help with?

Washing the filters - step by step

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How to wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the pre-filter

Remove the bin and cyclone from the machine and unclip the cyclone top handle.

Pull the filter out from the cyclone.

Wash with cold water only. Do not use detergents.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Dry filters

Leave to dry completely for a minimum of 24 hours.

Test the machine

Reassemble and test the machine.

Is there anything else we can help with?

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Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

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Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

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Reset the Brush bar

Please follow the steps in the video.

Has this resolved the problem?

Check the Cleaner head - step by step

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Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Has this resolved the problem?

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Wash the filters and check for blockages

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.

Please follow the appropriate routes to wash the filters and check for blockages.

Please select the appropriate option

Check for blockages

Washing the filters

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Washing the filters

Please follow the steps in the video.

Has this resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

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The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Please select the appropriate option

Machine won’t switch off – switch stuck down

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What sort of smell?

Damp or musty

Electrical burning

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A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud

Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.

Has this resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

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Please select the appropriate option

The bin base is jammed

The ball shell has come off

The hose has split

The Brush bar spins intermittently

The Brush bar does not spin

The Brush bar spins but there is no power to the motor

Sparks or smoke

Spitting out dust

Stabiliser issue

The machine is hard to push

Cleaner head falling off

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Clear the Brush bar

Please follow the steps in the video.

Has this resolved the problem?

Check the Cleaner head - step by step

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Reattach the Cleaner head

Remove the C-clip from the Cleaner head, and align the Cleaner head on the machine.

Slide the C-clip onto the machine, ensuring it clips into place on both sides.

The C-clip may initially only clip on one side. Some force may be needed to clip it in on both sides.

Has this resolved the problem?

The C-clip is damaged

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Release the catch by hand

Pull the clear plastic catch on the base away from the bin.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Does the rod on the side of the bin slide up and down freely?

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Has the ball shell come off the filter side or non-filter side?

Filter side

Non-filter side

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Has the nut come out of the centre of the ball shell?

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How to refit the ball shell

The ball shell can be screwed back onto the bolt on the main duct of the machine.

Has this resolved the problem?

The main duct of the machine is damaged

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Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin when the machine is reclined?

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Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Has resetting the Brush bar resolved the problem?

The Brush bar, soleplate or Cleaner head is damaged

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Check the soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

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Which part of the hose has split?

Top of the hose

Middle of the hose

Bottom of the hose

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Where were the sparks or smoke seen?

From the Cleaner head

Elsewhere

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Blockage

This is likely to be caused by a blockage.

Where is the dust falling from?

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Please select the appropriate option

The Cleaner head is lifting off the floor

The machine won’t stand upright

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Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Remove the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Has this resolved the problem?

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Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the internal hose collar down, unclip it and then check for blockages.

Please select the next step

Reassemble the machine

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Reassemble the machine

Locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Place the C-clip onto the Cleaner head.

Push the Cleaner head onto the machine until it clicks.

Has clearing the Cleaner head resolved the problem?

Cleaner head faulty

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Ensure that you return the machine to the upright position by pushing it firmly into place until it clicks. The stabiliser wheels will automatically lower.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Recline the machine into the vacuuming position. Lay the machine on its front.

Pull the internal hose collar down, unclip it and then check for blockages.

Ensure there is no debris or blockages in the changeover valve.

Has checking the duct and internal hose resolved the problem?

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Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Please follow the next step.

Check the Brush bar

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Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin?

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Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Is the Brush bar now spinning?

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What sort of noise?

Grinding noise

High pitched whistle

Loud noise when machine is switched off

Squeaking noise

The ball clicks

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Remove the post-filter

Recline the machine and lay it on its back or side.

Turn the centre circle and remove the ball cover.

Twist the filter and remove from the ball.

Check the housing for any debris and remove as necessary.

Replace post-filter cover and move machine without post-filter in place.

Please follow the next step.

Refit the post-filter

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Refit the filter

Place the filter back in the ball.

Ensure that the filter and ball cover are fitted securely.

Test the machine.

Has refitting the post-filter resolved the problem?

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Turn off the Brush bar

Plug the machine in and recline into the vacuuming position.

Turn the machine on.

Turn the Brush bar off using the switch next to the power button.

Has the noise stopped?

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This suggests that there is a blockage in the machine.

Inspect the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Please select the next step

Reassemble the Cleaner head

The Brush bar, soleplate or Cleaner head is damaged

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Reassemble the machine

Locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Place the C-clip onto the Cleaner head.

Push the Cleaner head onto the machine until it clicks.

Has clearing the Cleaner head resolved the problem?

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Check for blockages

This would suggest there is a blockage somewhere in the machine.

Please follow the next step.

Check for blockages

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Where have you noticed the drop in performance?

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Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Is the whistle still present with the cyclone removed?

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Test the machine without the post-filter

Recline the machine and lay it on its back or side.

Turn the centre circle and remove the ball cover.

Twist the filter and remove from the ball.

Turn the machine on.

Is the whistle still present with the post-filter removed?

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Reassemble the machine

Refit the filter ensuring it sits flush against the inside of the ball.

Turn the machine on.

Has refitting the post-filter resolved the problem?

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Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Dry filter

Leave to dry completely for a minimum of 24 hours.

Test the machine

Reassemble and test the machine.

Has washing the filters resolved the problem?

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Check the axle and wheel

Check the axle and wheels on the soleplate and the stabiliser wheels for any debris or damage.

Has this resolved the problem?

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Please select the appropriate option

User guide

How to assemble your Dyson machine

How to turn the Brush bar on and off

How to carry your Dyson machine

How to start vacuuming

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How to use the Brush bar

Note: The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.

Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors.

Press the button again to restart the Brush bar for vacuuming carpets.

Is there anything else we can help with?

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Carrying your Dyson machine

To lift the machine use the carrying handle on the cyclone top only, not the handle on the clear bin.

Is there anything else we can help with?

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How to start vacuuming

Plug the machine in.

Pull handle back and recline machine into vacuuming position ensuring the stabilising wheels are facing up towards the back of the machine.

Press the ON/OFF switch.

Small movements of the wrist will create a zig zag motion in the Cleaner head allowing easier cleaning around furniture.

Extend the wand until it clicks.

Press the wand release button and lift the wand out of the hose.

Lift the wand handle cap and push on to the hose until it clicks into place.

Push the combination tool on to the end of the wand handle.

Alternatively, click the combination tool directly to the hose.

Is there anything else we can help with?

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Please open the PDF for the user guide.

Is there anything else we can help you with?

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Assembly instructions

Attach the Cleaner head.

Ensure that the connection pins underneath the Cleaner head are located correctly.

Locate the C-clip into place and fit the Cleaner head to the inlet at the base of the machine.

How to attach the accessories

Lower the Wand handle onto the machine ensuring it clicks.

Slide the Wand into the hose and fit to the back of the machine until it 'clicks' into position.

Store the tools

Remove the cyclone and bin.

Slide the tool holder onto the side of the duct as shown.

Attach the combination tool to the tool holder on the side of the machine.

Attach the stair tool to the tool holder on the side of the machine.

Is there anything else we can help with?

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Empty the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Press the button at the top of the handle and remove the bin from the machine.

To empty the clear bin press the catch on top of the carry handle again to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close.

Is there anything else we can help with?