Cleaning instructions

The cleaning guide is available at the link above.

NB: Please advise the customer that the following chemicals are some that are harmful to the unit and should not be used. The use of these will invalidate the warranty:

• Alcohol-acid mixes
• Alcohol
• Solvent / oil-based products
• Quaternary ammonium
• Alkali-bleach mixes
• Foaming ingredients
• Bleach or abrasive cleaners

Please also advise them that we do not recommend the use of a pressure washer.

Replacing the HEPA filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Changing the filter

Gently push the tab on the filter out with a thin bladed flat headed screwdriver to release catch.

Pull the old filter down and remove the motor bucket.

Push the replacement filter up until it clicks in place.

Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

Changing the aerator

Push the cleaning cover in place.

Use the aerator tool to unscrew the aerator.

Remove the old aerator from the tap. Inspect for blockages and clean/replace as necessary.

Place the new aerator into the aerator tool.

Use the aerator tool to screw the new aerator into the tap (hand tight).

Remove the cleaning cover and test the tap.

Cleaning instructions

To keep your Airblade looking new, ensure that all surfaces of the Airblade hand dryer are cleaned daily with a soft cloth and a nonabrasive/non-caustic cleaning solution.

Wipe down the fascia daily to avoid mineral deposits and build up of debris. Clean the floor and wall beneath and around the unit. This may be required more regularly in high use areas.

The following chemicals are some that are harmful to the unit and should not be used. The use of these will invalidate the warranty.

Warning: Do not use:

Alcohol-acid mixes
Alcohol
Solvent / oil-based products
Quaternary ammonium
Alkali-bleach mixes
Foaming ingredients
Bleach or abrasive cleaners
Do not pressure wash

Replacing the main body

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Installation guide

To view the installation guide, please select the above link.

Please note: this product will generate some warming of the air when used constantly in busy locations. This will appear in high ambient air temperature, or when drawing hot air from a localised heat source. This is normal.

Has the product just been installed?

Please note: this product will generate some warming of the air when used constantly in busy locations. This will appear in high ambient air temperature, or when drawing hot air from a localised heat source. This is normal.

There is no fault with the Airblade. The product will generate some warming of air when in use in busy locations.

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Inspect the unit

Please inspect the unit for blockages, damage to the tap and the grey flexible Hose, and ensure that the Airblade has been cleaned.

Check the welds on the tap

Please check the welds on the tap (where the arms join the main tube).

Check Main body and filter location

Please check that the Main body is correctly fitted to the backplate and that the filter is clicked into place.

Replacing the main body

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved your problem?"

Replacing the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved your problem?"

Replacing the main body

Use a flat-bladed screwdriver to gently pry out the tab on the filter.

Loosen the Torx T15 security screw, if present.

Press the red release button.

Lift the motor housing up and away from the back plate.

Hang the new motor housing on top of the back plate. Push it down so it clicks into place.

If necessary, tighten the Torx T15 security screw.

Align the tab on the back of the filter with the back plate and push the filter up until it clicks into place.

Changing the filter

Gently push the tab on the filter out with a thin bladed flat headed screwdriver to release catch.

Pull the old filter down and remove the motor bucket.

Push the replacement filter up until it clicks in place.

Checking distance from sensor

Please check that your hands are within operating distance and moving in front of the sensors.

The distance for water function is vertically down from the water sensor 20mm-100mm.

The distance for the air function is 10mm-60mm from each air sensor horizontally.

How to use the Dyson Airblade Tap hand dryer

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has checking the distance resolved the problem?"

Check the timing of the cut out

This is the normal cycle for the product.

N.B. The machine has a timed delay of up to 4 seconds to protect the motor in continual use.

Reduced airflow

If the machine has reduced airflow or is taking longer than expected to dry hands, please click the reduced airflow option.

Has the product just been installed?

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Clean the sensor

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

How many times is the machine used per day?

Normal usage = Up to 250 uses per day, such as a standard office.
High usage = Over 250 uses per day, such as an airport, shopping centre, train station.

Has the product just been installed?

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Inspect the air knives

Please clean the Air knives as per the attached cleaning guide and inspect the unit for blockages/damage by following the below illustrations.

Place the cleaning cover onto the Airblade.

Insert the tool and turn anti-clockwise.

Remove the aerator.

Please now check and clean the aerator ensuring the taps do not have any cracks or leaks.

To replace the aerator back into the unit, use the aerator tool to screw it back into the tap (hand tight).

Remove the cleaning cover and test the tap.

Air inlet checks

Please clean the air inlets on the base of the Motor bucket (under the sink).

Remove the filter

Gently push the tab on the filter out with a thin bladed flat headed screwdriver to release catch.

Pull the old filter down and remove the motor bucket.

Test the machine with the filter removed.

Motor test

If possible, ask the customer to swap the motor bucket with a known working one to test.

Check air hose

Please check both ends of the grey Air hose for damage / leaking air. Ensure that the Air hose is correctly fitted.

How to use the Dyson Airblade Tap hand dryer

Please follow the steps in the video.

Check for damage

Please check the Air hose for any splits or damage.

Check motor backplate

Please check that the Motor bucket is fully pushed into the backplate.

Test the air

Please place your hands within operating distance and moving them in front of the sensors to check air has returned.

The distance for the air function is 10mm-60mm from each air sensor horizontally.

How to use the Dyson Airblade Tap hand dryer

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has air returned to the unit?"

Replacement parts required

Please order a replacement filter.

Check sink and drain type

Does the sink have a highly reflective/chromed surface?

Porcelain or brush metal sinks are ideal.

Sinks with highly polished surfaces should be avoided e.g. reflective chrome.

Is the drain hole/grille a non-recommended plug type?

Plug holes with the most open aperture are recommended, where grill or perforated type plug holes should be avoided. This is as they restrict the drainage of soapy water (lather).

We do not recommend the use of plugs within plug holes in sinks.

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Motor test

If possible, ask the customer to swap the motor bucket with a known working one to test.

Clean and check the sensor

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Clean and check the sensor

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Check the power supply

Please switch the power supply off and on.
Please also check RCD unit. (Residual Current Device / Trip switch).

Test other appliances

Check that other appliances in the room are working, such as lights.

Electric supply issue

Problems with electrical supply are not related to Airblade and should be resolved by an electrician.

Motor test

If possible, ask the customer to swap the motor bucket with a known working one to test.

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Check the environment

Check motor backplate

Please check that the Motor bucket is fully pushed into the backplate.

Test the air

Please place your hands within operating distance and moving them in front of the sensors to check air has returned.

The distance for the air function is 10mm-60mm from each air sensor horizontally.

How to use the Dyson Airblade Tap hand dryer

Please follow the steps in the video.

Check air hose

Please check both ends of the grey Air hose for damage / leaking air.

Refit the hose

Please refit the hose, ensuring it is securely fitted at both ends.

Has the product just been installed?

Inspect the air knives

Please clean the Air knives as per the attached cleaning guide and inspect the unit for blockages/damage by following the below illustrations.

Place the cleaning cover onto the Airblade.

Insert the tool and turn anti-clockwise.

Remove the aerator.

Please now check and clean the aerator ensuring the taps do not have any cracks or leaks.

To replace the aerator back into the unit, use the aerator tool to screw it back into the tap (hand tight).

Remove the cleaning cover and test the tap.

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Temperature control device

As there are no components in the product that could have an effect on the water temperature, the temperature change must be a result of the local temperature control device, I.E. Thermostatic mixer.

As the mixed water supply must be fitted with a temperature control device, which is in accordance with local regulations, please check the temperature control device and resolve any issue.

Please note that the residual water in the system would make the water feel cooler, but only to start with.

Tighten the aerator

Please tighten the aerator within the tap using aerator tool supplied with the product.

It is possible to use a coin to tighten the aerator, but please take care to ensure the part is not broken by applying too much pressure.

The aerator is where the water comes from when washing hands.

Please note that when using our product that the water from wet hands is blown off into the sink.

However, if there is a collection of water on the floor or the work surface, this can be easily wiped away as part of the regular cleaning regime in the washroom.

In addition if the water on the wall is an issue, especially for porous surfaces, consider the use of a splash back or nonpourous wall surface (eg. ceramic tile).

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Check the main water supply

Please check that the mains water supply is turned on and the hose is not kinked or damaged.

Has the product just been installed?

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Cleaning the sensors

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Test the machine

Please put your hands under the sensor to check if the machine clicks.

Machine clicks

If the machine clicks when your hands are under the sensor, the machine is working as expected and this is usually a water supply issue.

Check the main water supply

Please check that the mains water supply is turned on and the hose is not kinked or damaged.

Remove motor bucket body and water pipe cover

To remove the motor bucket press in the release catch at the bottom and lift up.

Remove all the screws from the cover plate.

Ensure cable is secure in PCB and guide lines on connectors are pushed firmly together.

Has the product just been installed?

Double check the product has been installed correctly

To view the installation guide, please select the above link.

Flush the water supply

Inspect the aerator

Place the cleaning cover onto the Airblade.

Insert the tool and turn anti-clockwise.

Remove the aerator.

Please now check and clean the aerator ensuring the taps do not have any cracks or leaks.

Removing the motor bucket and water pipe cover

To remove the motor bucket press in the release catch at the bottom and lift up.

To remove the water pipe cover remove the 2x Torx screws.

Please now check to ensure the water tube hasn't become disconnected.

Check the tube installation.

Connecting the water tube

Please follow the steps in the video.

Check cable connectors

Please ensure that both of the cable connectors are fully pushed together firmly and the indication tabs on the connectors are fully aligned.

The first cable connector is located by the grey air hose.

The second is found at the bottom of the unit by the solenoid.

Water supply issue

This is an issue with the water supply and would require a qualified individual to inspect it.

Please note: the machine has a timed delay of up to 4 seconds to protect the Motor in continual use.

Cleaning the sensors

Please clean the sensors under the tap arms as shown in the attached PDF and retest the product.

Check sink and drain type

Does the sink have a highly reflective/chromed surface?

Porcelain or brush metal sinks are ideal.

Sinks with highly polished surfaces should be avoided e.g. reflective chrome.

Is the drain hole/grille a non-recommended plug type?

Plug holes with the most open aperture are recommended, where grill or perforated type plug holes should be avoided. This is as they restrict the drainage of soapy water (lather).

We do not recommend the use of plugs within plug holes in sinks.

You have a non-compatible sink type.

The sink or plug needs changing, the tap cannot be recalibrated.

Correct installation

Incorrect installation

We do not recommend placing the downward facing sensor of the tap over a reflective surface, such as the drain hole.

For the complete instruction on how to install, please refer to the printed installation guide supplied with the machine. Alternatively, you can view a copy of the guide on the above link.

There appears to be no fault with the product.