Popular queries
Clean the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to remove the clear bin from the cyclone.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud.
Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.
Please select the appropriate option
Turn off the Brush bar
Plug the machine in and recline into the vacuuming position.
Turn the machine on.
Turn the Brush bar off using the switch next to the power button.
Clear the Cleaner head
Turn off and unplug the machine.
Lay the appliance on its front. There is a latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Please select the appropriate option
Reassemble the machine
Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Remove the bin and cyclone
Press the button at the top of the cyclone handle.
Remove the bin and cyclone from the machine.
Turn the machine on, keeping it in the upright position.
Remove the post-filter
Recline the machine and lay it on its back or side.
Turn the centre circle and remove the ball cover.
Separate the inner foam ring from the outer filter and shell.
Turn the machine on.
Check inlet suction
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
Lay the machine on its front. There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the machine as you do so.
Pull the Cleaner head away from the machine. Use a constant, firm pressure.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is the suction at the Cleaner head inlet strong or is it weaker than usual?
Check the Cleaner head
Turn off and unplug the machine.
Lay the machine on its front. There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the Brush bar.
Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Has this resolved the problem?
Check the duct and internal hose
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Pull the red internal hose collar down, unclip it and then check for blockages.
Plastic Access Cover
To look for blockages behind the clear bin you will need to remove the plastic access cover.
Recline the machine and remove the outer cover of the ball.
Remove the crosshead screw and unhook the plastic access cover.
Remove the blockage.
To replace the plastic access cover:
Hook it back into the plastic slot, then push it towards the filter ball.
Fasten the crosshead screw back into position and replace the outer cover of the ball.
Reassemble and test machine.
Has this resolved the problem?
Check the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to remove the clear bin from the cyclone.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud.
Gently tap the side of the cyclone over a bin (this will remove any fine dust clogged up in the cyclone).
Has clearing the bin and cyclone resolved the problem?
Remove the pre-filter
Remove the bin and cyclone from the machine and unclip the cyclone top handle.
Pull the filter out from the cyclone.
Wash with cold water only. Do not use detergents.
Remove the post-filter
Turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Lift off the cover.
Turn the filter one-quarter counter-clockwise to release.
Separate the inner foam ring from the outer filter and shell.
The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.
Dry the filter
Leave to dry completely for 24 hours.
Test the machine
Reassemble and test the machine.
Remove the post-filter
Recline the machine and lay it on its back or side.
Turn the centre circle and remove the ball cover.
Twist the filter and remove from the ball.
Check the housing for any debris and remove as necessary.
Replace post-filter cover and move machine without post-filter in place.
Check the Brush bar
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
Does the Brush bar spin when the machine is reclined?
Check inlet suction
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
Lay the machine on its front.
There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the machine as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is the suction at the cleaner head strong or is it weaker than usual?
Reset the Brush bar
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Check the inlet suction
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is there strong suction from the inlet?
Bristles spinning
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Clear the Cleaner head
Turn off and unplug the machine.
Lay the appliance on its front. There is a latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the Brush bar.
Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Clear the Cleaner head
Turn off and unplug the machine.
Lay the appliance on its front. There is a latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the Brush bar.
Slide the Brush bar back into the Cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Bristles spinning
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Check the inlet suction
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is there strong suction from the inlet?
Test the hose suction
To release the Wand, open the cap and slide the Wand straight up until the Wand and handle release from the top of the appliance.
Press the silver release button in the connecting collar and remove the wand from the hose.
Test the suction from the hose.
Check the Wand, wand handle and hose for blockages and remove as necessary.
Check the hose
Press the button at the top of the cyclone handle and remove the bin from the machine.
To remove the hose press the release catch firmly and pull on the hose.
Check the hose for any holes or tears and remove any blockages.
Reassemble and test the machine.
Check the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button near the rectangular inlet to remove the clear bin from the cyclone.
Press the button again to open the bin base.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud.
Gently tap the side of the cyclone over a bin (this will remove any fine dust clogged up in the cyclone).
Check the duct and internal hose
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Pull the red internal hose collar down, unclip it and then check for blockages.
Plastic Access Cover
To look for blockages behind the clear bin you will need to remove
the plastic access cover.
Recline the machine and remove the outer cover of the ball.
Remove the crosshead screw and unhook the plastic access cover.
Remove the blockage.
To replace the plastic access cover:
Hook it back into the plastic slot, then push it towards the filter ball.
Fasten the crosshead screw back into position and replace the outer cover of the ball.
Reassemble and test the machine.
Has clearing the duct and internal hose resolved the problem?
Checking the Carbon fibre turbine head
There is no need to turn the Brush bar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.
Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.
Clean any hair, thread and debris from the Brush bar.
Check the opening on the Cleaner head for blockages and remove as necessary.
Refit the Brush bar and refit the end cap, turning clockwise to lock.
Rebuild and test the machine.
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Reset the Brush bar
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Please select the appropriate option
Check the Brush bar
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
Are the bristles now spinning?
Check the Cleaner head
Turn off and unplug the machine.
Lay the appliance on its front. There is a latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the brush bar.
Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Check the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud
Do not use any water on the cyclone.
Once the parts are completely dry, reassemble and test the machine.
Check the cyclone bin release button
Press the bin release button on the cyclone. This should then make contact with the red rod on the outside of the bin.
This in turn should make contact with the bin release catch, this is the clear hook at the end of the red rod.
Manually open the bin
During first use the bin base can be tightly sealed in place.
Attempt to open the bin base manually by pulling the bin base catch. This is the clear hook at the end of the red rod.
If the bin is now open, does the red rod on the outside of the bin slide up and down freely?
Reset the Brush bar
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Please select the appropriate option
Check the Cleaner head
Turn off and unplug the machine.
Lay the appliance on its front. There is a latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the brush bar.
Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Bristles spinning
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Check the inlet suction
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Is there strong suction from the inlet?
Check the Cleaner head
Turn off and unplug the machine.
Lay the machine on its front. There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the brush bar.
Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Check the duct and internal hose
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Pull the red internal hose collar down, unclip it and then check for blockages.
Plastic Access Cover
To look for blockages behind the clear bin you will need to remove the plastic access cover.
Recline the machine and remove the outer cover of the ball.
Remove the crosshead screw and unhook the plastic access cover.
Remove the blockage.
To replace the plastic access cover:
Hook it back into the plastic slot, then push it towards the filter ball.
Fasten the crosshead screw back into position and replace the outer cover of the ball.
Reassemble and test the machine.
Check the duct and internal hose
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Pull the red internal hose collar down, unclip it and then check for blockages.
Plastic Access Cover
To look for blockages behind the clear bin you will need to remove the plastic access cover.
Recline the machine and remove the outer cover of the ball.
Remove the crosshead screw and unhook the plastic access cover.
Remove the blockage.
To replace the plastic access cover:
Hook it back into the plastic slot, then push it towards the filter ball.
Fasten the crosshead screw back into position and replace the outer cover of the ball.
Reassemble and test the machine.
Check the Cleaner head
Turn off and unplug the machine.
Lay the machine on its front. There is a latch on the connection between the ball and Cleaner head. Slide it towards the ball, supporting the appliance as you do so.
Pull the Cleaner head away from the appliance. Use a constant, firm pressure.
Beware of sharp objects when clearing obstructions.
There is a button on the back of the Cleaner head. Press it down and rotate the end cap to the open position and place it aside. Gently slide the cylindrical Brush bar out from the Cleaner head.
Remove any debris such as hair from the brush bar.
Slide the brush bar back into the cleaner head. Place the end cap back on at a 45° angle and twist upwards.
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Please select the appropriate option
Check the duct and internal hose
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Pull the red internal hose collar down, unclip it and then check for blockages.
Plastic Access Cover
To look for blockages behind the clear bin you will need to remove
the plastic access cover.
Recline the machine and remove the outer cover of the ball.
Remove the crosshead screw and unhook the plastic access cover.
Remove the blockage.
To replace the plastic access cover:
Hook it back into the plastic slot, then push it towards the filter ball.
Fasten the crosshead screw back into position and replace the outer cover of the ball.
Reassemble and test the machine.
Has this resolved the problem?
Assemble the machine
Attach the Cleaner head
- Lay the machine on its back and fit the Cleaner head onto the connections.
- Push firmly until the Cleaner head clicks into place and the latch engages.
How to attach the accessories
Lower the Wand handle onto the machine ensuring it clicks.
Slide the Wand into the hose and fit to the back of the machine until it 'clicks' into position.
Store the tools.
Remove the cyclone and bin.
Slide the tool holder onto the side of the duct as shown.
Attach the combination tool to the tool holder on the side of the machine.
Attach the stair tool to the tool holder on the side of the machine.
How to use the Brush bar
Note: The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.
Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors.
Press the button again to restart the Brush bar for vacuuming carpets.
Carrying your Dyson machine
Lift the machine only by the carry handle on the cyclone top.
For your safety, do not press the cyclone release when carrying your machine.
How to start vacuuming
Plug the machine in.
Pull handle back and recline machine into vacuuming position ensuring the stabilising wheels are facing up towards the back of the machine.
Press the ON/OFF switch.
Small movements of the wrist will create a zig zag motion in the Cleaner head allowing easier cleaning around furniture.
Extend the wand until it clicks.
Press the wand release button and lift the wand out of the hose.
Lift the wand handle cap and push on to the hose until it clicks into place.
Push the combination tool on to the end of the wand handle.
Alternatively, click the combination tool directly to the hose.
Remove the pre-filter
Remove the bin and cyclone from the machine and unclip the cyclone top handle.
Pull the filter out from the cyclone.
Wash with cold water only. Do not use detergents.
Remove the post-filter
Turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Lift off the cover.
Turn the filter one-quarter counter-clockwise to release.
Separate the inner foam ring from the outer filter and shell.
The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.
Dry filters
Leave to dry completely for 24 hours.
Test the machine
Reassemble and test the machine.
Empty the bin
Press the button at the top of the handle and remove the bin from the machine.
Press the button again to open the bin base and release the dust.
This can be done directly into a Bin, or into a bag wrapped around the cyclone.
Further help
Dyson Ball Animal 2 Extra vacuum
