Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Ensuring it is completely dry before refitting.

Removing the filter

Remove the filter unit by twisting it counter clockwise. Gently pull away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying the filter

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter to the open position and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Attach the wand and cleaner head and test the machine.

Clean the filter

Our cordless vacuum filters are engineered to capture microscopic particles. Over time, these can build up in the filter and reduce performance. By washing the filter once a month you can help maintain suction power and prevent the machine from pulsating.

This indicates the filter needs washing.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?".

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Ensuring it is completely dry before refitting.

Press and hold the trigger for 10 seconds.

Removing the filter

Remove the filter unit by twisting it counter clockwise. Gently pull away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter unit to the main body and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Test the machine

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Put the machine in Boost mode.

Press and hold the trigger for 10 seconds.

Check for blockages

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head, tool or accessories being used back onto the wand and connect the wand back onto the machine.

Press and hold the trigger for 10 seconds.

If the noise is still present, select the floor tool you have been using.

Clear the floor tool

With the Direct drive cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Direct drive cleaner head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Clear the floor tool

With the High torque cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the High torque cleaner head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin, change the Suction control slider to the positive position and test the machine.

Switching the Suction control slider to the negative setting and continue testing.

Clear the floor tool

With the Quick-release Mini motorised head removed from the machine, turn it over and undo the fastener. Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Clear the floor tool

With the Cleaner head removed from the machine, turn it over. On the underside of the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Soft roller cleaner head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

The Soft roller cleaner head has two washable brush bars. Check and wash them regularly as per the step by step instructions.

To remove, wash and replace the brush bars:

With the cleaner head removed from the machine, turn it upside down so the underside of the cleaner head is facing you. Use a coin to turn the end cap a quarter counter clockwise until it clicks into the unlocked position. Rotate the end cap to the open position. Gently slide the main brush bar out of the cleaner head. Remove the end cap from the main brush bar. Do not wash the end cap.

Gently slide the rear brush bar out of the cleaner head.

Hold the brush bars under running water and gently rub to remove any lint or dirt.

Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.

Slide the rear brush bar back into the cleaner head.

Slide the main brush bar back into the cleaner head.

Reattach the end cap to the large Brush bar.

The end cap should be in the open position. Once in place, rotate the end cap back into the closed position.

Close the fastener by turning it a quarter clockwise. Ensure that the fastener is fully turned and the brush bars are secure.

Refit the Cleaner head on the machine.

Press and hold the trigger for 10 seconds.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Press and hold the trigger for 10 seconds.

Check the bin inlet

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

A high pitch whistle could indicate a seal is damaged or the machine is blocked.

If the noise occurs with the wand and cleaner head attached, it is likely to be caused by something caught in the cleaner head. Select the appropriate cleaner head.

If the noise occurs without the wand and cleaner head, it is likely to be caused by either the bin or cyclone.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Attach the wand and cleaner head and test the machine.

Our cordless vacuum filters are engineered to capture microscopic particles. Over time, these can build up in the filter and reduce performance. By washing the filter once a month you can help maintain suction power and prevent the machine from pulsating.

This indicates the filter needs washing.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?".

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Ensuring it is completely dry before refitting.

Press and hold the trigger for 10 seconds.

Removing the filter

Remove the filter unit by twisting it counter clockwise. Gently pull away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter unit to the main body and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Clear the floor tool

With the Direct drive cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Direct drive cleaner head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Clear the floor tool

With the High torque cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the High torque cleaner head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin, change the Suction control slider to the positive position and test the machine.

Switching the Suction control slider to the negative setting and continue testing.

Clear the floor tool

With the Quick-release Mini motorised head removed from the machine, turn it over and undo the fastener. Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Clear the floor tool

With the Cleaner head removed from the machine, turn it over. On the underside of the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Soft roller cleaner head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

The suction power of the machine varies depending which power mode you have selected. Boost mode being the most powerful.

If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Check for blockages

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head, tool or accessories being used back onto the wand and connect the wand back onto the machine.

Press and hold the trigger for 10 seconds.

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press and hold the trigger for 10 seconds.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Attach the wand and cleaner head and test the machine.

Our cordless vacuum filters are engineered to capture microscopic particles. Over time, these can build up in the filter and reduce performance. By washing the filter once a month you can help maintain suction power and prevent the machine from pulsating.

This indicates the filter needs washing.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?".

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Ensuring it is completely dry before refitting.

Press and hold the trigger for 10 seconds.

Removing the filter

Remove the filter unit by twisting it counter clockwise. Gently pull away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter unit to the main body and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Direct drive cleaner head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Attach the wand and cleaner head and test the machine.

Our cordless vacuum filters are engineered to capture microscopic particles. Over time, these can build up in the filter and reduce performance. By washing the filter once a month you can help maintain suction power and prevent the machine from pulsating.

This indicates the filter needs washing.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?".

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Ensuring it is completely dry before refitting.

Press and hold the trigger for 10 seconds.

Removing the filter

Remove the filter unit by twisting it counter clockwise. Gently pull away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter unit to the main body and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Attach the wand and cleaner head and test the machine.

Our cordless vacuum filters are engineered to capture microscopic particles. Over time, these can build up in the filter and reduce performance. By washing the filter once a month you can help maintain suction power and prevent the machine from pulsating.

This indicates the filter needs washing.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?".

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Ensuring it is completely dry before refitting.

Press and hold the trigger for 10 seconds.

Removing the filter

Remove the filter unit by twisting it counter clockwise. Gently pull away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter unit to the main body and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Soft roller cleaner head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

The Soft roller cleaner head has two washable brush bars. Check and wash them regularly as per the step by step instructions.

To remove, wash and replace the brush bars:

With the cleaner head removed from the machine, turn it upside down so the underside of the cleaner head is facing you. Use a coin to turn the end cap a quarter counter clockwise until it clicks into the unlocked position. Rotate the end cap to the open position. Gently slide the main brush bar out of the cleaner head. Remove the end cap from the main brush bar. Do not wash the end cap.

Gently slide the rear brush bar out of the cleaner head.

Hold the brush bars under running water and gently rub to remove any lint or dirt.

Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.

Slide the rear brush bar back into the cleaner head.

Slide the main brush bar back into the cleaner head.

Reattach the end cap to the large Brush bar.

The end cap should be in the open position. Once in place, rotate the end cap back into the closed position.

Close the fastener by turning it a quarter clockwise. Ensure that the fastener is fully turned and the brush bars are secure.

Refit the Cleaner head on the machine.

Press and hold the trigger for 10 seconds.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Attach the wand and cleaner head and test the machine.

Our cordless vacuum filters are engineered to capture microscopic particles. Over time, these can build up in the filter and reduce performance. By washing the filter once a month you can help maintain suction power and prevent the machine from pulsating.

This indicates the filter needs washing.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?".

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Ensuring it is completely dry before refitting.

Press and hold the trigger for 10 seconds.

Removing the filter

Remove the filter unit by twisting it counter clockwise. Gently pull away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter unit to the main body and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Automatic cut-out

Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may automatically cut out.

Motor is pulsating

1 solid blue light will indicate the machine has a low level of charge.

If the machine is cutting out/pulsating, this will indicate a blockage.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

The Dyson V11™ battery and monitoring system work together to gauge how much run time is remaining. The system calculates run time using an algorithm that ‘learns’ how your machine works over time. To get the best experience, we recommend fully charging your machine after every use. This helps the battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

The actual run time of your machine remains unaffected while the algorithm learns to more accurately gauge remaining power.

The battery is designed to be left on charge permanently, and this will ensure that the machine is fully charged when it's next used. It will take up to 4.5 hours to fully charge your machine. Once the battery is fully charged, your machine won't use any more electricity.

If your machine continues to cut out even though run time remains on the screen, we recommend fully charging your machine, then using it continuously until the battery runs out. This should be completed within one cleaning session, but the trigger doesn't need to be held down throughout. We advise using Auto/Med mode for this clean. The more this process is repeated, the more accurate the algorithm becomes.

The battery is designed to be left on charge permanently, and this will ensure that the machine is fully charged when it's next used. It will take up to 4.5 hours to fully charge your machine. Once the battery is fully charged, your machine won't use any more electricity.

Automatic cut-out

This machine is fitted with an automatic cut-out. If any part becomes blocked, the machine may automatically cut out.

The display of your machine will alert you when simple maintenance steps are needed.

If the digital screen isn't showing any alerts, please check the LED lights on the Main body

Charge the machine

Connect to charger either directly or in the docking station.

Charge the machine

When the battery is charged, both LEDs will light for 5 seconds, then go out.

Remove the charger

Press and hold the trigger for 10 seconds.

Pull the trigger

Press and hold the trigger for 10 seconds.

The display on the digital screen should turn on.

Pull the trigger

Press and hold the trigger for 10 seconds.

The LED Lights should be on constantly when in use.

LED Lights Blinking

When the trigger is pulled, should the LED lights blink on/off for approximately 10 second, please select 'LED lights blinking' from the available options.

Charging

If the machine is being charged through the docking station, please disconnect the charger and connect it directly into the machine.

Please check household electrics or use an alternative plug socket.

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The machine can take up to 4.5 hours to fully charge.

Remove the charger

Press and hold the trigger for 10 seconds.

Remove the charger

Press and hold the trigger for 10 seconds.

Charge the machine

Connect to charger either directly or in the docking station.

The blue LEDs – one on each side of the battery – will flash on and off during charging.

Charge the machine

When the battery is charged, both LEDs will light for 5 seconds, then go out.

Remove the charger

Press and hold the trigger for 10 seconds.

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

If your machine continues to overheat, please refrain from using it until it has cooled down sufficiently and then carry out the performance checks.

Automatic cut-out

This machine is fitted with an automatic cut-out. If any part becomes blocked, the machine may automatically cut out.

Motor is pulsating

This will happen after the motor pulses a number of times (i.e. switches on and off in quick succession) and the blockage indicator will light. Leave to cool down before looking for blockages.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Check for blockages

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head, tool or accessories being used back onto the wand and connect the wand back onto the machine.

Press and hold the trigger for 10 seconds.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

The machine has three power modes for different tasks. The overall run time will vary between each of the three power modes.

The overall run time can increase and decrease depending on the power mode, floor type and tool being used.

Eco mode

Up to 60 minutes

Med/Auto mode
Up to 40 minutes

Boost mode
Up to 10 minutes

The overall run time can increase and decrease depending on the power mode and tool being used.

Attach your High torque cleaner head to activate Auto/Med mode, which automatically adapts power between carpets and hard floors.

Damp or musty

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter and the two washable brush bars from the soft roller cleaner head can be washed. The bin can be cleaned with a damp cloth only, and both must be completely dry before being re-fitted to the machine.

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

The clear bin is not dishwasher safe and the use of detergents, polishes or air fresheners to clean the clear bin is not recommended as this may damage your machine. Clean the clear bin with a damp cloth only.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

This indicates the filter needs washing.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Ensuring it is completely dry before refitting.

Press and hold the trigger for 10 seconds.

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Removing the filter

Remove the filter unit by twisting it counter clockwise. Gently pull away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter unit to the main body and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Diagnostic screen

The menu is access through pressing the selector button whilst the filter is removed. Two options are displayed when accessing this menu screen.

Basic, by default is 'off'. 'on' removes the run time figures on the display screen.

Diagnostic, displays a series of numbers, letter and percentages.

Check the filter

Before exiting the menu, please ensure the filter is correctly fitting.

The filter unit should be securely fitted onto the main body and twist clockwise until it clicks into place.

Exiting the menu

Once the filter is securely in place, press and hold the selector button for approximately 10 seconds or until the screen reverts back to the main display screen.

If you are unable to revert back to the main display screen manually, it can be achieved by leaving the machine to go inactive (around 15 minutes of no interaction).

Please check all floor tools

Please connect the floor tool directly on to the bin.

If the Brush bar on every tool spins when connected to the bin, please select the Wand is damaged.

If the brush bar isn't spinning on any tool, please select "The Brush bar does not spin on any Cleaner head".

Should the dirt in the bin exceed the MAX mark, the excess dirt can be pulled directly into the filter causing a blockage.

Please ensure that you are emptying the bin as soon as the dirt reaches the level of the MAX mark.

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

Remove the Wand by pressing the red Wand release button and pulling away from the bin.

To release the dirt:

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Scratches or marks on the Wand

Marks on the Wand can be caused when it has come into contact with a painted surface such as a door frame.

These can be removed by wiping with a damp cloth.

The serial number can be located in three places.

Behind the clear bin

Find the serial number behind the clear bin as shown on the image.

On the underside of the battery pack

The serial number is printed on the back of the battery pack at the base of the handle.

Inside the handle

Remove the battery to reveal the serial number inside the machine’s handle.

How to buy and fit parts for your machine

Get original replacement parts direct from Dyson and learn how to fit them with your machine.

Main body and cyclone

• Bin
• Main body and cyclone
• Filter
• Battery

Wand, charger and dock

• Wall dock
• Combination tool
• Long wand
• Short wand
• Wand clip
• Charger
• Crevice tool
• Mini motorised tool
• Mini motorised tool end cap
• Mini motorised tool brush bar
• Jack cover

Quick release accessories

• Extension hose
• Stubborn dirt brush
• Mini soft dusting brush
• Wide nozzle tool
• Tool kit
• Tool bag
• Flexi crevice tool
• Up-Top adaptor
• Adaptor tool
• Grab and Go Dok

Torque Drive cleaner head

• Torque drive cleaner head
• Torque drive brush bar
• V-ball wheel
• Rear edge
• Axle and roller

Soft roller cleaner head

• Soft roller cleaner head
• Brushbar rear wheel
• Soft roller end cap
• Rear brushbar
• Soft roller brush bar
• Axle and roller

Direct Drive cleaner head

• Direct Drive cleaner head
• V-ball wheel
• Rear seal
• Brushbar
• Axle and roller

Main body and cyclone

Choose the part you'd like to replace.

• Bin
• Main body and cyclone
• Filter
• Screw-in battery

Tools required

A phillips screwdriver is required to replace this part.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the battery".

Tools required

A phillips screwdriver is required to replace this part.

Always ensure that your machine is uplugged from the charger prior to carrying out any maintenance.

It is important to read the instructions in the box before replacing your battery.

Remove the battery

You need to unscrew three Phillips screws to release the battery.

One is on the rear of the handle and the other two are on the underside of the battery.

Remove the old battery from your machine's handle.

Dispose of it as per local codes and regulations.

Attach the new battery to the handle.

Secure it in place with the three screws.

Your new battery will only be partially charged. So it's important to fully charge it before using it for the first time.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the bin".

Remove the Wand from the Bin assembly.

To open the Clear bin, hold the machine with the Bin in a downwards position, and firmly push the Bin release lever.

IMPORTANT: do not pull the 'ON' trigger when emptying the bin.

Press the button located on the bin runner to release the bin and slide the bin off the runner.

Dispose of the existing bin as per local codes and regulations.

Insert the spine into the bin runner. Close the clear bin by pushing the bin base upwards until the clear bin and base click into place.

Always unplug before carrying out any maintenance.

Removing the filter

Remove the filter unit by twisting anti-clockwise to the open position. Gently pull away from the appliance.

Dispose of any old parts in accordance with local codes and regulations.

Refit

Insert the replacement filter back into the machine. Turn the filter clockwise until it clicks into place.

Tools required

A phillips screwdriver is required to replace this part.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the main body and cyclone".

Tools required

A phillips screwdriver is required to replace this part.

Make sure your machine is not connected to the charger before carrying out any maintenance.

Read the instruction leaflet before replacing any part of your machine.

Remove the Wand by pressing the red Wand release button and pulling away from the bin.

Remove the filter

Remove the filter from the machine.

Remove the bin

Empty the clear bin. Make sure you don't touch the trigger when emptying the bin.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Remove the battery

You need to unscrew three Phillips screws to release the battery. One is on the rear of the handle. The other two are on the underside of the battery.

Remove the battery and place to one side.

Dispose of any old parts in accordance with local codes and regulations.

Refit the battery

Fit the battery into the handle of the new main body and cyclone. Secure in place with the three screws.

Refit the filter

Refit the filter unit.

Refit the clear bin by inserting the spine into the bin runner. Close the lid and push the bin until it clicks into place.

Quick release accessories

Choose the part you'd like to replace.

• Extension hose
• Stubborn dirt brush
• Mini soft dusting brush
• Wide nozzle tool
• Tool kit
• Tool bag
• Flexi crevice tool
• Up-Top adaptor
• Adaptor tool
• Grab and Go Dok

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the Dyson Floor Dok™".

If you would like to purchase genuine Dyson tools and accessories for your machine, visit the Dyson website.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

Soft roller cleaner head

Choose the part you'd like to replace.

• Soft roller cleaner head
• Brushbar rear wheel
• Soft roller end cap
• Rear brushbar
• Soft roller brush bar
• Axle and roller

Tools required

A coin is required to replace this part.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the soft roller brush bar".

Tools required

A coin is required to replace this part.

Always unplug before carrying out any maintenance.

Remove the cleaner head

Remove the soft roller head from the wand.

On the base of the cleaner head, undo the brush bar end cap fastener by turning a coin anti clockwise until it clicks.

Lift the end cap up, remove and place to one side.

Remove the brush bar.

Dispose of any old parts in accordance with local codes and regulations.

Refit the end cap

Slide the new brush bar into the cleaner head.

Take care to align the end cap correctly when refitting. The end cap needs to go in at a 45-degree angle otherwise it cannot be pushed down into place.

Tighten the end cap fastener using a coin, ensuring the fastener is fully turned.

Reconnect the soft roller head back to your machine.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

Always unplug before carrying out any maintenance.

Tools required

A coin is required to replace this part.

Remove the soft roller head from the wand.

On the base of the cleaner head, undo the brush bar end cap fastener by turning a coin anti clockwise until it clicks.

Lift the end cap up, remove and dispose of any old parts in accordance with local codes and regulations.

Replace the end cap

Reattach the new end cap to the brush bar.

Take care to align the end cap correctly when refitting. The end cap needs to go in at a 45-degree angle otherwise it cannot be pushed down into place.

Tighten the end cap fastener using a coin, ensuring the fastener is fully turned.

Reconnect the soft roller head back to your machine.

Tools required

A coin is required to replace this part.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the rear brush bar".

Tools required

A coin is required to replace this part.

Always switch 'OFF' and unplug before carrying out any maintenance.

Remove the cleaner head

Remove the soft roller head from the wand.

On the base of the cleaner head, undo the brush bar end cap fastener by turning a coin anti clockwise until it clicks. If not fully turned the end cap cannot be released.

Lift the end cap up and remove separately from the brush bar.

DO NOT WASH THE END CAP.

Remove the rear brush bar

Lift out the rear brush bar from the end cap side and remove.

Dispose of any old parts in accordance with local codes and regulations.

Replace the rear brush bar

Slide the new rear brush bar into the cleaner head.

Locate the end of the rear brush bar first, before ensuring the octagonal end secures into the cleaner head correctly as shown.

Slide the larger brush bar back into the cleaner head.

Take care to align the end cap correctly when refitting. The end cap needs to go in at a 45 degree angle otherwise it cannot be pushed into place.

Tighten the end cap fastener using a coin, ensuring the fastener is fully turned.

Torque Drive cleaner head

Choose the part you'd like to replace.

• Torque drive cleaner head
• Torque drive brush bar
• V-ball wheel
• Rear edge
• Axle and roller

Tools required

A coin is required to replace this part.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the Torque Drive brush bar".

Always unplug before carrying out any maintenance.

Remove the cleaner head

Remove the cleaner head from the wand.

Remove the brush bar

Lift the red catch to release the brush bar and remove.

Remove the end cap from the brush bar and set to one side.

Dispose of any old parts in accordance with local codes and regulations.

Attach the new brush bar to the end cap.

Replace the brush bar, and secure.

Tools required

A phillips screwdriver is required to replace this part

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the Torque Drive rear edge".

Tools required

A phillips screwdriver is required to replace this part

Remove the cleaner head from the wand.

Place the cleaner head on a soft surface.

Remove the two screws on the rear of the cleaner head, using a posi-drive or Phillips screw driver.

Remove the two plastic tabs.

Pull down the rear edge to reveal the four screws that secure this in place.

Remove the screws.

Remove the rear edge

Remove the rear edge.

Dispose of any parts in accordance with local codes and regulations.

Replace the rear edge

Slide the new rear edge into place on the cleaner head.

Secure in place with the four screws.

Slide the provided tabs onto the new rear edge.

Locate the tabs into place on the rear of the cleaner head and secure with the two screws.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

Wand, Charger & Dock

Choose the part you'd like to replace.

• Wall dock
• Combination tool
• Long wand
• Short wand
• Wand clip
• Charger
• Crevice tool
• Mini motorised tool
• Mini motorised tool end cap
• Mini Motorhead brush bar

Tools required

A flat head screwdriver is required to replace this part

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the charger".

Tool required

A flat head screwdriver is required to replace this part.

Unplug the charger before carrying out any maintenance.

Remove the front casing

To replace the charger, unclip the front casing of the dock from the backplate.

Using a flat-bladed screwdriver, carefully lever open the jack cover.

Remove the existing cable and jack plug from the front casing.

Remove the cable from the rear cable channel.

If you have the floor dock, pull the cable to remove the cable cover, before removing the jack plug.

Do not use a sharp object to remove the cable cover.

Dispose of the existing charger as per local codes and regulations.

Position the new jack plug on the front casing.

Make sure the charger cable is secured neatly behind the front casing.

Firmly push the jack cover down to secure the jack plug.

Clip the front casing onto the backplate and push firmly to secure. Plug the charger into the wall socket taking care not to stretch the cable.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the wand to the end of the bin assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

Tools required

A flat head screwdriver and a phillips screwdriver are required to replace this part.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the docking station".

Tools required

A flat head screwdriver and a phillips screwdriver are required to replace this part.

How to replace the docking station

The docking station must be mounted in accordance with regulations and applicable codes/standards (state and local laws may apply).

Dyson recommends the use of protective clothing, eyewear and materials when installing the docking station.

Unpack the docking station, charger and installation leaflet.

Select the location for the docking station and ensure that there is no pipework (gas, water or air), electrical cables, wires or ductwork directly behind the mounting location.

The docking station should be installed at least 47 1/4" / 120cm from the floor.

Secure the backplate using the appropriate fixings.

The fixings should be 5" / 12.7cm apart.

Position the jack plug on the front casing.

Make sure the charger cable is secured neatly behind the front casing.

Firmly push down the jack cover to secure the jack plug.

Clip the front casing onto the backplate, and push firmly to secure.

Click the tools into place.

Place the machine in the docking station.

Plug the charger into the mains electricity supply. Switch on (if necessary) to charge the battery.

The machine will need to be fully charged before first use.

Tools required

A coin is required to replace this part.

Always unplug before carrying out any maintenance.

Remove the cleaner head from the wand.

Remove the brush bar

Using a coin, undo the end cap by rotating anti-clockwise and remove the Brush bar.

Dispose of any old parts in accordance with local codes and regulations.

Replace the brush bar

Slide the new brush bar into the cleaner head.

Tighten the end cap using a coin, ensuring it is fully turned.

Reconnect the cleaner head back to your machine.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the wand to the end of the bin assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

Tools required

A coin is required to replace this part.

Always unplug before carrying out any maintenance.

Remove the wand from the cleaner head.

Using a coin, turn the end cap fastener to the unlock position.

Remove the end cap

Dispose of any parts in accordance with local codes and regulations.

Replace the end cap

Fit the new end cap. Using a coin, turn the end cap fastener to the lock position.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the wand to the end of the bin assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

Unbox the base of your Floor Dok Multi™

Push the first upright post into the base.

Insert the secondary split post into the top of the first post.

Push the charging cable through the gap at the back of the cradle.

Feed the cable and jack plug up into the top of the cradle.

Align the jack plug with the circular groove in the centre of the cradle so that the jack plug is facing upwards.

Push the jack plug cover down, and secure with a click.

Push the charging cable into the channel on the back of the upright post.

Align the extender with the back of the cradle.

Firmly push the extender into the back of the cradle until it clicks securely.

Add your accessories to the Floor Dok Multi™.

Please note the floor tool shown may vary from the tool that you own, however the process remains the same.

Place your machine on the Dyson Floor Dok™ to charge.

Plug the charger into the wall socket.

Your battery has been designed to be left on charge.

Please note your machine may vary from the image shown.

User guide

Please open the PDF for the user guide.

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Remove the Wand. Place the tools directly onto the bin inlet until they click.

Charging the machine

Connect to charger either directly or in the docking station.

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The screen will show the battery as fully charged.

The machine can take up to 4.5 hours to fully charge.

The machine will need to be fully charged before first use.

You can control the settings on your machine by using the selection button.

Press and hold the selection button for between 5 and 10 seconds to view the language list.

Press the selection button to scroll through the languages. A short (between 2 and 4 seconds) hold press on the selection button selects a language.

If the wrong language is selected then a short hold press on the selection button when the cross is displayed will return you to the language list.

To confirm the language press the selection button to scroll to the tick, then a short hold press on the selection button will confirm your selection.

Power modes

Your machine has three power modes for different tasks. Change cleaning modes quickly using a single button.

Eco

Maximum run time, for longer cleans. 60 minutes run time.

Auto/Med

The optimum balance to clean all floors. 40 minutes run time.

Attach your High torque cleaner head to activate Auto/Med mode, which automatically adapts power between carpets and hard floors.

Boost

Intensive cleaning for ground-in dirt. 6 minutes run time.

The overall run time can increase and decrease depending on the power mode, floor type and tool being used.

The docking station must be mounted in accordance with regulations and applicable codes/standards (state and local laws may apply). Dyson recommends the use of protective clothing, eyewear and materials when installing the docking station.

Unpack the docking station, charger and installation leaflet.

Select the location for the docking station and ensure that there is no pipework (gas, water or air), electrical cables, wires or ductwork directly behind the mounting location. Follow the instructions in the installation leaflet.

Click the tools into place.

Place the machine in the docking station.

Plug the charger into the mains electricity supply. Switch on (if necessary) to charge the battery.

The machine will need to be fully charged before first use.

The serial number can be found underneath the machine on the power pack.

Cleaning your tools

Wipe with a damp, lint-free cloth, without touching the connector end.

Make sure your tools are completely dry before using.

Don't put any part of your machine in a dishwasher or use detergent, polishes or air fresheners.

Charging the machine

Connect to charger either directly or in the docking station.

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The screen will show the battery as fully charged.

The machine can take up to 4.5 hours to fully charge.

Clear the floor tool

With the Direct drive cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Direct drive cleaner head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Clear the floor tool

With the High torque cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the High torque cleaner head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Clear the floor tool

With the Quick-release Mini motorised head removed from the machine, turn it over and undo the fastener. Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Clear the floor tool

With the Cleaner head removed from the machine, turn it over. On the underside of the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Soft roller cleaner head and clear away any hair or fibres. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

The Soft roller cleaner head has two washable brush bars. Check and wash them regularly as per the step by step instructions.

To remove, wash and replace the brush bars:

With the cleaner head removed from the machine, turn it upside down so the underside of the cleaner head is facing you. Use a coin to turn the end cap a quarter counter clockwise until it clicks into the unlocked position. Rotate the end cap to the open position. Gently slide the main brush bar out of the cleaner head. Remove the end cap from the main brush bar. Do not wash the end cap.

Gently slide the rear brush bar out of the cleaner head.

Hold the brush bars under running water and gently rub to remove any lint or dirt.

Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.

Slide the rear brush bar back into the cleaner head.

Slide the main brush bar back into the cleaner head.

Reattach the end cap to the large Brush bar.

The end cap should be in the open position. Once in place, rotate the end cap back into the closed position.

Close the fastener by turning it a quarter clockwise. Ensure that the fastener is fully turned and the brush bars are secure.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Emptying the bin

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

Remove the Wand by pressing the red Wand release button and pulling away from the bin.

To release the dirt:

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

Remove the Wand by pressing the red Wand release button and pulling away from the bin.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.