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Popular queries

We're glad the problem's been solved.

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 965824-01

Stores magnetically on top of your machine.

If you require this part please email us.

€23.37

Remote control

Part no. 965824-01

Stores magnetically on top of your machine.

If you require this part please email us.

€23.37

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please call us to resolve this problem.

It looks like the Amp isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Amp

Part no. 919565-02

Replacement amp for your Dyson fan.

€73.80

Amp

Part no. 919565-02

Replacement amp for your Dyson fan.

€73.80

You might need a replacement part.

It looks like the Base is not working. You can solve this by ordering a new one below.

Base

Part no. 964308-01

Replacement base for your Dyson fan.

€60.27

Base

Part no. 964308-01

Replacement base for your Dyson fan.

€60.27

Out of stock.

€60.27

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 965824-01

Stores magnetically on top of your machine.

If you require this part please email us.

€23.37

Remote control

Part no. 965824-01

Stores magnetically on top of your machine.

If you require this part please email us.

€23.37

Please call us to resolve this problem.

It looks like the Telescopic stand isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Telescopic stand

Part no. 919935-01

Replacement telescopic stand for your Dyson fan.

€60.27

Telescopic stand

Part no. 919935-01

Replacement telescopic stand for your Dyson fan.

€60.27

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Further help

Dyson Cool™ pedestal fan

Let's get your machine working

Let's get your machine working

Cleaning the machine

More help required

Troubleshooting

Unusual noise

Issue not resolved, please speak to our Customer Support Team

Whining or whistling noise

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Performance

Oscillation problem

Check fan feet

Check the remote

Replace the battery

Issue not resolved, speak to our Customer Support Team

The oscillation won't turn off

Retest the remote control

Issue not resolved, speak to our Customer Support Team

Replacement part required

Issue not resolved, speak to our Customer Support Team

Airspeed won't change

Check remote control

Replacement part required

Issue not resolved, speak to our Customer Support Team

Test the Main body controls

Issue not resolved

Issue not resolved, speak to our Customer Support Team

Test airspeed

Check and clean machine

Issue not resolved, speak to our Customer Support Team

Power or electrical issue

No power

Check the electrics

Issue not resolved, speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Test the machine

Issue not resolved, speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Unusual smell

Issue not resolved, speak to our Customer Support Team

Dusty smell

Issue resolved

Visible issue

Part broken

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Replacement part required

Error code

Issue not resolved, speak to our Customer Support Team

How to fit the loop amplifier and base

Check for obstructions

Check loop amplifier

Issue not resolved, speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

No LED

Issue not resolved, speak to our Customer Support Team

Test the machine controls

Test the remote control

Replacement part required

Controls

Issue not resolved, speak to our Customer Support Team

How to assemble your Dyson machine

How to use the controls on the machine

Getting started

How to find the serial number

How to use the remote control

How to use your Dyson machine

Replacing the remote control battery

Battery replacement - step by step

Popular queries

Airspeed won't change

No LED

Test the machine controls

We need a little more information to help us solve your issue.

Products

Dyson support

Account

For business

About Dyson