Let's get your machine working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

Part no. 968676-02

€76.75

Part no. 968676-02

€76.75

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

Keep me updated

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

Out of stock.

€35.67

Keep me updated

You might need a replacement part.

Part no. 968676-02

€76.75

Part no. 968676-02

€76.75

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

Out of stock.

€35.67

Keep me updated

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

Out of stock.

€35.67

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

Out of stock.

€35.67

Keep me updated

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

Part no. 967698-15

€51.66

Part no. 967698-15

€51.66

You might need a replacement part.

It looks like the Docking station is not working. You can solve this by ordering a new one below.

Docking station

Part no. 967741-01

A docking station for stowing your Dyson cord-free vacuum and two tools. Wall mountable.

€17.84

Docking station

Part no. 967741-01

A docking station for stowing your Dyson cord-free vacuum and two tools. Wall mountable.

€17.84

You might need a replacement part.

Part no. 968676-02

€76.75

Part no. 968676-02

€76.75

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Post filter

Part no. 967478-01

Replacement post filter for your Dyson vacuum cleaner.

€27.06

Post filter

Part no. 967478-01

Replacement post filter for your Dyson vacuum cleaner.

€27.06

You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 965661-01

Replacement pre-filter for your Dyson vacuum cleaner.

€30.75

Pre-filter

Part no. 965661-01

Replacement pre-filter for your Dyson vacuum cleaner.

€30.75

Out of stock.

€30.75

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

Further help

Dyson V7 Motorhead Extra

Let's get your machine working

Let's get your machine working

Washing the filters

Issue resolved

Cleaning the filter - step-by-step

More help required

Troubleshooting

Power or electrical issue

Machine cutting out

Machine will not turn on

Replacement part required

Blue flashing light

Issue resolved

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Solid blue light

Issue not resolved, please speak to our Customer Support Team

Flashing amber light

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Issue resolved

No light

Solid blue light

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Amber light

Machine is now working

Amber light still showing

Replacement part required

Flashing red light

1 to 10

Main body not sent

Main body sent

Replacement part required

Machine is pulsating

Direct drive cleaner head

Check the bin

Checking for blockages - Wand

Filter

Washing the filters - step by step

Mini motorised head

Pulsating without tools

Filter

Machine is pulsating

Filter

Filter has been washed, machine is still pulsating

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Wash the filter

Washing the filters - step by step

Soft roller cleaner head

Machine run time

Unusual noise

Grating or rattle

Grating or rattle

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Check the floor tool

Direct drive cleaner head

Replacement part required

Mini motorised head

Replacement part required

Soft roller cleaner head

Replacement part required

High pitched whistle

Pick up issues

Filter

Machine is pulsating

Wash the filter

Pick up issue

Unusual smell

Issue not resolved, please speak to our Customer Support Team

Damp or musty smell

Damp or musty smell

Issue not resolved, please speak to our Customer Support Team

Damp or musty smell still present

Pick up issues

Part broken