Check that your machine has been connected

If you have previously connected your machine to the MyDyson™ app, you should be able to see it on the app home screen. If you have multiple machines connected, you can switch between them using the burger menu in the top left of the home screen.

Incorrect activity maps

If the robot has trouble detecting its location in a room, the activity map may differ from the mapped area.

This can be caused by a combination of the robot becoming lost, a change in ambient lighting, the sensors needing to be cleaned or the room not being prepared correctly. Each of which will need to be checked.

This can also occur when the dock is moved or rotated. We advise remapping your floorspace if the dock needs to be moved.

If the environment has changed significantly, if furniture has been moved or inner doors closed for example, the peristent map may not appear in your robot's activity map. If the environment has changed and your activity maps frequently show without your persistent map, we would recommend remapping your home.

Ambient lighting

Your robot will compensate for low light by using its LEDs to selectively illuminate dark areas. It is not designed to operate in complete darkness.

Make sure your robot has adequate illumination to navigate by for the duration of the clean.

It is normal for the LEDs to change in brightness depending on the lighting conditions.

Cleaning the sensors

To maintain optimum performance, keep your camera lens and sensors clean. Use a soft, dry, lint-free cloth to wipe the sensors and camera lens.

Preparing your home

Remove thin rugs or loose objects that your robot may suck up. Tidy small items such as shoe laces or thin cables that your robot won't detect and may get tangled in the brush bar.

Clean any liquid spills or sharp items that could damage your robot.

Dock placement

Your dock should be located against a wall, in a place close to a mains power supply, out of bright sunlight and not obscured under a table or other furniture. It needs at least 50cm of clear space around the front.

You should choose a location close to your Wi-Fi access point to avoid connection issues.

We recommend a location close to the centre of your home, as this can lead to more reliable cleans.

Auto-update software

Always enable Auto update in your settings menu for the latest software upgrades. This ensures your robot receives important optimisations, bug fixes and features.

Connection unstable

Try moving your robot and the dock to a different location. If the signal is poor, your machine's connection may not be stable.

Dock placement

You should choose a location close to your Wi-Fi access point to avoid connection issues.

We recommend a location close to the centre of your home, as this can lead to more reliable cleans.

Software update required

Some MyDyson™ app features may not be available if your machine is not up to date.

Please ensure Auto-update software is turned on. You can do this by going to your machine's settings.

This will ensure you automatically receive the latest features and your machine functions correctly.

It can take up to 24 hours for your machine to receive updates after it is enabled.

Check the airway

Debris caught in the brush bar or the machine's airways could interfere with the piezo sensor readings.

If your robot is detecting abnormally high volumes of dust, we would suggest carrying out the following checks.

Removing a blockage

Press the cyclone pack release button on the top of your robot and lift your bin away. Use the handle to carry your bin.

Check the cyclone unit and inlet for any obstructions. Empty the bin if it is full.

If hair or debris is stuck in the shroud, you can use the release catch to remove the cyclone for easier cleaning. Use a soft brush to clear any hair or debris from the shroud.

Check the airway on the machine where the bin connects for blockages.

Check the filter

Click to release the filter unit and it will pop up out of your robot.

Remove the filter from the filter unit and check it for blockages.

Reinsert the filter into the filter unit and refit to the machine.

Check the brush bar

Turn your robot over and place it on a soft surface.

Lift the red brush bar cover lever on the base of your robot.

Check the airway on the underside of the machine for any blockages.

Press the red brush bar release button and slide the brush bar out of your robot. Remove any debris or objects. Also ensure any hair or other threads are removed from the brush bar bearing.

Replace your brush bar

Slide the brush bar into your robot and push down until the release button pops up.

Close the brush bar cover and push the lever down to lock the cover in place.

Ensure the brush bar cover is fully aligned along the width of the machine before securing the lever.

Scheduling not working

Please check the following:

• Your robot should be on the dock and the dock should be powered. Scheduled cleans cannot start off the dock.
• Your robot should not be in a fault state. If an alert is showing on the screen, this needs to be cleared before the robot can clean.
• Your robot must be connected to the Dyson cloud. If there is a problem with your robot's connection to the cloud or Wi-Fi router, it may not start its scheduled clean

Power cycle

To resolve these issues, remove your robot from the dock and press the LCD screen until the power menu appears.

Click the screen to select "Power off" and wait for your robot to power off.

Once your robot has successfully powered off, return it to the dock. It will power on automatically and should re-establish a connection.

Enable Auto-update software

Please ensure Auto-update software is turned on. You can do this by going to your machine's settings.

This will make sure your machine automatically receives the latest features and improvements.

If Auto-update software is already enabled, you may need to power cycle your machine. It can take up to 24 hours for your machine to receive updates after it is enabled.

Dock your robot

Your robot needs to be docked and powered on in order to start a clean with the MyDyson™ app. Place your robot onto the dock.

Power cycle

If your robot is already docked, remove it from the dock and hold the LCD screen until the power menu appears.

Click the screen to select "Power off" and wait for your robot to power off.

Once your robot has successfully powered off, return it to the dock. It will power on automatically and should re-establish a connection.

Adding a new Wi-Fi router or access point

Your robot is able to remember up to 10 different Wi-Fi network configurations. You can connect your robot to a new Wi-Fi router or access point in its machine settings.

To access your machine's settings, select your machine from the hamburger menu and then select the settings menu icon.

Slow response

The app will show an error if the connection has failed. Tap retry/continue to try connecting again. If the issue is resolved, continue to the next step.

Machine connected

Your machine is now connected to the MyDyson™ app.

Please follow the rest of the steps to complete the set-up process.

Taking ownership

If this product has been connected before and you decide to take ownership, the previous owner will be notified and will no longer be able to use this machine with their MyDyson™ app.

If the robot is already connected and you do not take ownership, then you still have access to all the robot's connected functions, but you cannot delete personal data.

Naming your robot

To personalise your robot and use it with voice control services, give it a name.

Purchase date

Enter the date of purchase. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Set-up complete

Your machine is now fully connected and set-up.

Trouble connecting

Ensure your robot is docked and that the dock is powered.

Keep your device close to the machine and try again.

If the connection continues to fail, re-start the connection. Select "Connecting your robot". If this has already been tried, select "Issue not resolved"

MyDyson™ app

You'll need to have the MyDyson™ app installed to connect to your machine.

Ensure Bluetooth and Wi-Fi are enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

Ensure your robot is docked and that the dock is powered.

Add machine

You can add a machine from the hamburger menu or from the main screen if no machines are registered. If Bluetooth is not enabled, you will be prompted to enable it.

Location services

To scan for Wi-Fi networks, the app needs to access your device's location services. Allow this when prompted.

Select machine

Select your machine when it appears. The app will display its serial number.

Pairing

Hold your device next to your machine's display. For security, your device needs to remain close to the machine throughout the pairing process.

Press the screen on your machine when prompted to activate pairing.

Once paired, continue to the next step.

Manual pairing

If you are still not able to pair the machine, it's possible that your device does not support automatic pairing. Follow the on-screen prompts to manually pair.

You will need your machine's 8-digit code located on the machine behind the bin.

Enter your machine's code to continue.

Enter network details

Your robot will scan for available networks and send these to your device.

Select your network from the list of available networks.

To complete the connection to your chosen router, your robot needs its Wi-Fi password, which will be sent across the secure Bluetooth link you set up in the Pairing step.

Enter the Wi-Fi password for the chosen network.

Connection stage

Your robot will connect to your Wi-Fi router before establishing a secure connection to the Dyson cloud, then finally authenticating your device's connection to your robot.

You should see a confirming connection message. The connection progress is represented by purple dots at the top of the screen.

Network not found

If your network does not show on your device, your robot may be having trouble detecting your router's Wi-Fi signal.

Please check the following:

• Your robot, the dock and your device should be in range of your Wi-Fi router's signal.
• If your Wi-Fi router's SSID is hidden, you'll need to enter it manually.
• Check that your Wi-Fi router is on and is connected to the internet.

Unable to find machine

If you are not able to see your machine, selecting the correct category and model of your machine will take you through suggested checks for making your machine visible to the app.

Please check the following:

• Ensure Bluetooth and Wi-Fi are enabled on your device.
• Your robot should be docked and the dock should be powered. Your robot will only perform the connection journey while docked.
• Ensure you keep your device close to the machine during the connection process. Initial pairing with your robot happens using Bluetooth, which has limited range.

Select machine

Select your machine when it appears. The app will display its serial number.

Two-factor authentication

Check that the email address shown on the login screen is correct. The code will be sent to the address shown.

The email may have incorrectly been marked as spam or junk. Please check any junk folders for the code email.

Please note that the authentication code will expire 5 minutes after being sent. Codes will also expire when a new one is sent.

If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

MyDyson™ app

Download the latest version of the MyDyson™ app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.

Minimum requirements:

• iOS 12
• Android 7.0 Nougat

Your MyDyson™ account

Once you have downloaded and updated the MyDyson™ app, please login or register a MyDyson™ account.

To set up an account you will require a valid email address and password.

Password reset

After changing the password on your MyDyson™ account, you'll need to wait 30 minutes before logging back in.

If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

MyDyson™ app

You'll need to have the MyDyson™ app installed to connect to your machine.

Ensure Bluetooth and Wi-Fi are enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

Ensure your robot is docked and that the dock is powered.

Downloading software

Setting up your robot offline requires manually installing software via a USB stick. This can be downloaded from our Software Download page. Connecting to the MyDyson™ app is what activates your robot's intelligent features and enables automatic software updates. This is why connection to the MyDyson™ app is an integral part of the set-up process.

Reconnecting your machine

Your robot is able to remember up to 10 different Wi-Fi network configurations. You can connect your robot to a new Wi-Fi router or access point in its machine settings.

To access your machine's settings, select your machine from the hamburger menu and then select the settings menu icon.

Reviewing cleans

The activity map shows where your robot has cleaned. Your robot will update its map at the end and periodically during a clean.

You can use the map to see where your robot has got stuck during a clean, then use this as a guide to add restrictions.

If you have mapped your home with your robot, the clean coverage will be shown over your floorspace.

Dust maps

Your map will indicate the levels of dust detected during the clean, you may want to clean areas with higher dust more often.

The heatmap shown in your robot's activity map shows the amount of dust collected. The darker purple areas indicate low levels of dust, whereas the lighter yellow areas indicate much higher levels of dust.

Accessing Mapping and Zoning

Mapping, zoning and restriction features can be found by selecting the settings icon.

Creating a map of your home with the MyDyson™ app lets your robot learn the layout. This gives you more control over where and how your robot cleans areas of your home.

Mapping your home

To get the most out of your Dyson robot, we recommend letting it map your home's floorspace.

Preparing your home

Before mapping, it's a good idea to tidy up any loose objects from the floor, open internal doors and remove any items that may be moved between cleans. Place your robot on the dock and you can start mapping.

Building a complete map can take time, and depends on the size of your home (100 sq m may take approximately 90 minutes). During the mapping process, leave your robot to create your map. It will return to the dock by itself when mapping is complete.

Ensure that there is a clear path for your robot to navigate, so that it can map your whole home.

Clean any liquid spills or sharp items that could damage your robot.

Create a map

In the Mapping and Zoning menu, create a new map. Follow the prompts on the screen to start the mapping process.

Your robot follows an optimised route to systematically clean your home, with the brush bar and suction turned off to minimise the time taken to map. For best results, avoid interrupting your robot while it's mapping.

Your robot needs a complete and accurate map of your home, so if there are any problems during mapping, it's better to start again.

Multiple floors

If your home has more than one level, you can create a map for each storey or level of your home.

You'll need to move your robot's dock to each floor and start the mapping process from the dock.

To start a clean from the dock on a mapped floor of your home, the dock must be in the same location as it was when the map was created.

You can purchase additional docks to avoid having to move your robot's dock between floors. Each floor should only have one dock.

What next?

After your home has been successfully mapped, you'll be able to assign zones to your map for directed cleaning. You'll also be able to create restrictions that your robot will follow when cleaning.

Creating restrictions

If you have mapped your home you'll be able to create restrictions, leading to more reliable cleans from your robot. You can create these in the Mapping and Zoning menu.

There are three different types of restrictions you can create to suit your home.

Avoid areas

You can select areas on your map for your robot to avoid. This can be used in areas with cables, clothing or toys, where your robot might get stuck. You can also avoid entire rooms, such as the bathroom.

Ensure that any avoid areas you create do not block off access to areas you want your robot to clean.

No brush bar

In a "No brush bar" area, your robot will vacuum with the brush bar turned off. This is useful where there are delicate floors or long-pile rugs.

If your robot's brush bar regularly gets caught in the same area, we would advise creating this type of restriction.

No climb

In a "No climb" area, your robot will avoid climbing in areas where obstacles may cause it to get stuck, such as furniture with pedestals or low level items.

If your robot repeatedly gets caught on inclines or small objects, we would recommend creating this type of restriction.

Zoning your home

After your robot has finished mapping you'll be prompted to create zones for your new map.

If your map was left unzoned or if you would like to recreate your zones, you can do so in the Mapping and Zoning menu.

Splitting your map

The MyDyson™ app will prompt you to split your map into zones using lines.

You can split the map up as you like, but we recommend dragging the lines onto doorways and other thresholds between rooms. Lines can't be set where they would intersect other lines.

Naming your zones

After splitting the map, you can assign names to the individual zones. You can choose from a list of common room names or set a custom name.

What next?

Once your map has been zoned, you can assign a cleaning mode to each zone and direct your robot to clean specific zones.

Starting a clean

Using the MyDyson™ app, you can choose between an all area clean or directed cleaning.

Directed cleaning

By selecting a specific map, you can set which zones you want your robot to clean. Tapping each of the zones will select or deselect them for the clean. You can select a power mode for each zone.

Your robot will clean zones in the order that minimises the time taken to complete the clean.

Cleaning modes

Before starting a clean, you can set cleaning modes for each of your zones to customise your clean or set a cleaning mode for all areas.

All areas

When starting a clean from this menu, your robot will clean all accessible areas using a single cleaning mode.

Directed cleaning

By selecting a specific map, you can set which cleaning modes you want the robot to use per zone.

Starting a clean

Using the MyDyson™ app, you can choose between an all area clean or directed cleaning.

All areas

When starting a clean from this menu, your robot will clean all accessible areas using a single cleaning mode.

Directed cleaning

By selecting a specific map, you can set which zones you want your robot to clean. Tapping each of the zones will select or deselect them for the clean. You can select a power mode for each zone.

Your robot will clean zones in the order that minimises the time taken to complete the clean.

Machine schedules

Schedules can be added or changed in your machine's settings.

Add events to set a schedule for when your machine should start cleans.

If you have mapped and zoned your floorspace, you can also customise which zones are included in the scheduled clean.

Accessing the settings

To access your machine's settings, select your machine from the hamburger menu and then select the settings menu icon.

Location setting

Your home location can be changed by selecting the appropriate time zone.

Select a location from the list. You can also search for a location to filter the list.

Once a new location has been chosen, update to save.

Notification settings

The MyDyson™ app will occasionally send you notifications from your machines to keep you informed on their status.

You can control which notifications you see from your machine in the settings menu.

Robot name

Your robot's name can be changed in the settings menu. If you are using voice control, this name is what will be used to refer to your robot.

Once a new name has been selected, follow the prompts in the app to change.

Switching machines

To switch between your machines, select the hamburger menu. A list of your machines will show on the left.

You can also swipe between your connected machines by swiping the sides of your screen. For Android users, screen gestures may need to be disabled for this feature to work.

Cleaning the sensors

To maintain optimum performance, regularly check and clean dust, debris and smears on the sensors.

We recommend that you check and clean your robot's sensors at least once a month.

To maintain optimum performance, keep your camera lens and sensors clean. Use a soft, dry, lint-free cloth to wipe the sensors and camera lens.

Check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears.

Do not use cleaning fluids, liquids or sprays of any kind.

Turn your robot over and place it on a soft surface.

Use a soft, dry, lint-free cloth to wipe the optical flow sensor and each drop sensor on the base of your robot. There are seven sensors in total.

Further help required

If you are having trouble with your machine, please select one of the available troubleshooting categories for further assistance.

Fault code history

If your robot has encountered a fault at any point that displayed a fault code, you can find this code in your robot's fault history on the LCD screen.

Swipe up on your robot's LCD screen to access the menu.

Diagnosing a fault code

Please select the appropriate option based on the fault code shown in your robot's fault history.

1.-.- includes faults beginning with 1.

3.-.- includes faults beginning with 3.

ADC error

One of your robot's ADCs has experienced an error. This is likely a temporary issue.

Many of your robot's onboard sensors use an Analogue to Digital Converter (ADC) that allow the robot to monitor the sensors digitally, ensuring they are operating correctly.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Auto-update software

Always enable Auto update in your settings menu for the latest software upgrades. This ensures your robot receives important optimisations, bug fixes and features.

If this problem persists, please speak to our Customer Support Team who will be able to assist further.

Return to dock

Return your robot to the dock. You can start your next clean as usual.

Bin not detected

Your robot has detected that the bin has been removed.

Your robot uses a sensor to detect the proximity of the bin. The bin needs to be fitted for there to be suction at the cleaner head.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

Refitting the bin

Return the cyclone unit, ensuring it clicks into place.

Press the LCD touchscreen on your robot to resume cleaning.

Unable to dock

Your robot hasn't been able to dock after multiple attempts. It has either been unable to locate the dock markers, its approach to the dock was obstructed, the dock is placed incorrectly, or the robot didn't detect any charge from the charge contacts.

At the end of a clean or when the battery runs low, your robot will return to the dock to charge. It uses the checkered markers to align itself and will complete the docking manoeuvre when it detects power from its charge contacts. In low light your robot will use its illumination to see the dock markers.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Dock placement

Your dock should be located against a wall, in a place close to a mains power supply, out of bright sunlight and not obscured under a table or other furniture. It needs at least 50cm of clear space around the front.

You should choose a location close to your Wi-Fi access point to avoid connection issues.

We recommend a location close to the centre of your home, as this can lead to more reliable cleans.

Ensure the dock markers are clearly visible to your robot and placed directly against the wall. If the dock is not level with the floor, the markers will be at an angle and your robot may fail to dock.

The dock should not be placed in direct sunlight or complete darkness. Your robot may struggle to detect the markers if the ambient light is not balanced.

Make sure your dock is powered, indicated by the blue light on the back of the dock.

To test the power, ensure the robot is undocked.

Airways blocked

Your robot has detected a blockage.

Your robot constantly monitors its impeller speed to ensure it has sufficient airflow to prevent over-heating and damage to the motor.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Removing a blockage

Press the cyclone release button and remove the cyclone unit.

Check the cyclone unit and inlet for any obstructions. Empty the bin if it is full.

If hair or debris is stuck in the shroud, you can use the release catch to remove the cyclone for easier cleaning. Use a soft brush to clear any hair or debris from the shroud.

Check the airway on the machine where the bin connects for blockages.

Check the filter

Click to release the filter unit and it will pop up out of your robot.

Remove the filter from the filter unit and check it for blockages.

Reinsert the filter into the filter unit and refit to the machine.

Check the brush bar

Turn your robot over and place it on a soft surface.

Lift the red brush bar cover lever on the base of your robot.

Check the airway on the underside of the machine for any blockages.

Press the red brush bar release button and slide the brush bar out of your robot. Remove any debris or objects. Also ensure any hair or other threads are removed from the brush bar bearing.

Replace your brush bar

Slide the brush bar into your robot and push down until the release button pops up.

Close the brush bar cover and push the lever down to lock the cover in place.

Ensure the brush bar cover is fully aligned along the width of the machine before securing the lever.

Clear the alert

Return the robot to the same point on the floor, press the LCD screen and step away to resume cleaning.

Creating restrictions

If your robot repeatedly encounters problems in the same area, consider setting up a suitable map restriction.

If you have mapped your home you'll be able to create restrictions, leading to more reliable cleans from your robot. You can create these in the Mapping and Zoning menu.

There are three different types of restrictions you can create to suit your home.

Avoid areas

You can select areas on your map for your robot to avoid. This can be used in areas with cables, clothing or toys, where your robot might get stuck. You can also avoid entire rooms, such as the bathroom.

Ensure that any avoid areas you create do not block off access to areas you want your robot to clean.

No brush bar

In a "No brush bar" area, your robot will vacuum with the brush bar turned off. This is useful where there are delicate floors or long-pile rugs.

If your robot's brush bar regularly gets caught in the same area, we would advise creating this type of restriction.

No climb

In a "No climb" area, your robot will avoid climbing in areas where obstacles may cause it to get stuck, such as furniture with pedestals or low level items.

If your robot repeatedly gets caught on inclines or small objects, we would recommend creating this type of restriction.

Check bin level

Your robot has detected a problem with its vacuum motor. This is most likely due to a blockage in its airways.

Your robot continuously monitors its vacuum motor for any errors that may indicate a fault. Each vacuum motor is specifically calibrated at manufacture to compensate for slight variations.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Vacuum calibration missing

Your robot detected that its vacuum motor calibration is missing. This is likely a temporary software issue.

Your robot continuously monitors its vacuum motor for any errors that may indicate a fault. Each vacuum motor is specifically calibrated at manufacture to compensate for slight variations.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Power cycle

Press and hold the LCD screen until the power menu appears, then press the screen again to power off your robot.

Return your robot to the dock. You can start your next clean as usual.

If the issue persists, we recommend leaving your robot off of the dock overnight.

Filter not detected

Your robot has detected that the filter or filter housing has been removed.

Your robot uses a sensor to detect the proximity of the filter and filter housing. Both the housing and filter need to be fitted for there to be suction at the cleaner head.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

Check the filter

The filter unit needs to be fitted correctly before starting a clean.

Return the filter unit, ensuring it clicks into place.

Dry the filter

If the filter was removed and washed, it must be completely dry before being refitted to the machine.

Place your filter on its side and leave to dry for at least 24 hours in a well-ventilated, warm place.

Don't dry the filter in a tumble dryer, microwave or near a naked flame.

Filter not detected

Your robot has detected that the filter or filter housing has been removed.

Your robot uses a sensor to detect the proximity of the filter and filter housing. Both the housing and filter need to be fitted for there to be suction at the cleaner head.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

Check bin level

Your robot has detected a drop in suction during the clean. This is most likely caused by the bin being full but can also be due to a blockage in your robot's airways.

Your robot constantly monitors its impeller speed to ensure it has sufficient airflow to prevent over-heating and damage to the motor.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Check airways

Your robot has detected a drop in suction during the clean. This is most likely caused by the bin being full but can also be due to a blockage in your robot's airways.

Your robot constantly monitors its impeller speed to ensure it has sufficient airflow to prevent over-heating and damage to the motor.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Distance sensor calibration error

Your robot has detected a problem with its sensor calibration that may cause the sensors to measure incorrectly. This is likely a temporary issue.

Your robot uses a range of optical sensors to measure distance to nearby obstacles, detect vertical drops, and build a map of the environment. Your robot uses this information to react to obstacles and determine the most efficient route to clean your home.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Drop detected at start of clean

A drop was detected at the start of the clean. Your robot may also detect dark or reflective surfaces as drops.

Your robot measures its distance to the floor using optical sensors that will prevent motion when they detect a drop that the robot can't traverse. These sensors may occasionally detect very dark or reflective surfaces as drops. They can also be obscured by dirt and debris.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Relocating the dock

If your robot encounters this issue often, the location of your dock may need to be reconsidered. We recommend that you also remap your home after relocating the dock.

Check the dock

Ensure your dock is placed on a level surface that extends at least 50cm around it.

Your dock should be located against a wall, in a place close to a mains power supply, out of bright sunlight and not obscured under a table or other furniture. It needs at least 50cm of clear space around the front.

You should choose a location close to your Wi-Fi access point to avoid connection issues.

We recommend a location close to the centre of your home, as this can lead to more reliable cleans.

Ensure the dock is on a level surface and aligned with the wall. Do not place the dock against glass.

For future cleans, ensure there is a clear path back to the dock from all areas of your home or selected zones.

Clean the contacts

Use a soft, dry, lint-free cloth to wipe both metal contacts on the front of the robot and on the dock.

ADC error

One of your robot's ADCs has experienced an error. This is likely a temporary issue.

Many of your robot's onboard sensors use an Analogue to Digital Converter (ADC) that allow the robot to monitor the sensors digitally, ensuring they are operating correctly.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Unclean distance sensor

Your robot has detected an obstruction in one or more of its distance sensors that are obscuring its vision. This is most likely caused by dust or dirt on the sensors.

Your robot uses a range of optical sensors to measure distance to nearby obstacles, detect vertical drops, and build a map of the environment. Your robot uses this information to react to obstacles and determine the most efficient route to clean your home.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Clean the sensors

To maintain optimum performance, keep your camera lens and sensors clean. Use a soft, dry, lint-free cloth to wipe the sensors and camera lens.

Check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears.

Do not use cleaning fluids, liquids or sprays of any kind.

Turn your robot over and place it on a soft surface.

Use a soft, dry, lint-free cloth to wipe the optical flow sensor and each drop sensor on the base of your robot. There are seven sensors in total.

Clear the alert

Return the robot to the same point on the floor, press the LCD screen and step away to resume cleaning.

Distance sensor error

Your robot has detected a problem with one of its distance sensors. This is likely a temporary issue.

Your robot uses a range of optical sensors to measure distance to nearby obstacles, detect vertical drops, and build a map of the environment. Your robot uses this information to react to obstacles and determine the most efficient route to clean your home.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Distance sensor communication error

Your robot couldn't communicate with a distance sensor. This is likely a temporary issue but could also indicate a disconnect or damage to the internal sensor cable.

Your robot uses a range of optical sensors to measure distance to nearby obstacles, detect vertical drops, and build a map of the environment. Your robot uses this information to react to obstacles and determine the most efficient route to clean your home.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Distance sensor calibration error

Your robot has detected a problem with its sensor calibration that may cause the sensors to measure incorrectly. This is likely a temporary issue.

Your robot uses a range of optical sensors to measure distance to nearby obstacles, detect vertical drops, and build a map of the environment. Your robot uses this information to react to obstacles and determine the most efficient route to clean your home.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Drop sensor maintenance alert

Your robot has raised a maintenance alert. It does this to ensure its sensors are regularly cleaned.

Your robot measures its distance to the floor using optical sensors that will prevent motion when they detect a drop that the robot can't traverse. These sensors may occasionally detect very dark or reflective surfaces as drops. They can also be obscured by dirt and debris.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

Clean the sensors

To maintain optimum performance, keep your camera lens and sensors clean. Use a soft, dry, lint-free cloth to wipe the sensors and camera lens.

Check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears.

Do not use cleaning fluids, liquids or sprays of any kind.

Turn your robot over and place it on a soft surface.

Use a soft, dry, lint-free cloth to wipe the optical flow sensor and each drop sensor on the base of your robot. There are seven sensors in total.

Clear the alert

To clear the alert, turn your robot off: press and hold the LCD screen until the power menu appears.

Return to dock

Return your robot to the dock. You can start your next clean as usual.

ADC error

One of your robot's ADCs has experienced an error. This is likely a temporary issue.

Many of your robot's onboard sensors use an Analogue to Digital Converter (ADC) that allow the robot to monitor the sensors digitally, ensuring they are operating correctly.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Non-drop sensor maintenance alert

Your robot has raised a maintenance alert. It does this to ensure its sensors are regularly cleaned.

Your robot uses a range of optical sensors to measure distance to nearby obstacles, detect vertical drops, and build a map of the environment. Your robot uses this information to react to obstacles and determine the most efficient route to clean your home.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

Distance sensor error

Your robot's drop sensors have compensated for an internal clock error. This does not indicate a problem with your robot.

Your robot uses a range of optical sensors to measure distance to nearby obstacles, detect vertical drops, and build a map of the environment. Your robot uses this information to react to obstacles and determine the most efficient route to clean your home.

Unclean distance sensor

Your robot has detected an obstruction in one or more of its distance sensors that are obscuring its vision. This is most likely caused by dust or dirt on the sensors.

Your robot uses a range of optical sensors to measure distance to nearby obstacles, detect vertical drops, and build a map of the environment. Your robot uses this information to react to obstacles and determine the most efficient route to clean your home.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Distance sensor error

Your robot has detected a problem with one of its distance sensors. This is likely a temporary issue.

Your robot uses a range of optical sensors to measure distance to nearby obstacles, detect vertical drops, and build a map of the environment. Your robot uses this information to react to obstacles and determine the most efficient route to clean your home.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Camera calibration error

Your robot has detected a problem with its sensor calibration that may cause the sensors to measure incorrectly. This is likely a temporary issue.

As your robot moves through your home it uses its 360° camera to identify and track visual features. These features move relative to the camera as your robot navigates which is how it determines its location in your home.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Camera unplugged

Your robot couldn't communicate with its camera. This is likely a temporary issue.

As your robot moves through your home it uses its 360° camera to identify and track visual features. These features move relative to the camera as your robot navigates which is how it determines its location in your home.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Distance sensor error

Your robot has detected a problem with one of its distance sensors. This is likely a temporary issue.

Your robot measures its distance to the floor using optical sensors that will prevent motion when they detect a drop that the robot can't traverse. These sensors may occasionally detect very dark or reflective surfaces as drops. They can also be obscured by dirt and debris.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Distance sensor calibration error

Your robot has detected a problem with its sensor calibration that may cause the sensors to measure incorrectly. This is likely a temporary issue.

Your robot uses a range of optical sensors to measure distance to nearby obstacles, detect vertical drops, and build a map of the environment. Your robot uses this information to react to obstacles and determine the most efficient route to clean your home.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Distance sensor calibration error

Your robot has detected a problem with its sensor calibration that may cause the sensors to measure incorrectly. This is likely a temporary issue.

Your robot measures its distance to the floor using optical sensors that will prevent motion when they detect a drop that the robot can't traverse. These sensors may occasionally detect very dark or reflective surfaces as drops. They can also be obscured by dirt and debris.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Cannot find a route back to dock

Your robot believes it knows where it is but is unable to find an unobstructed path back to its dock. It may have become boxed in, a door may have closed, or an obstacle might have been placed in its path. If your robot's sensors are unclean or obstructed this can also cause it to detect false obstacles.

Your robot continuously builds a map of its environment while cleaning which it uses to locate itself when navigating to a new area. It will use this information to calculate the most efficient cleaning path, avoiding obstacles it has detected during the clean.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Preparing your home

For future cleans, ensure there is a clear path back to the dock from all areas of your home or selected zones.

Restrictions

If your robot repeatedly encounters problems in the same area, consider setting up a suitable map restriction.

We recommend regularly maintaining your robot's sensors to they perform optimally.

Make sure your robot has adequate illumination to navigate by for the duration of the clean.

Dirty obstacle sensors - Cannot find a route back to dock

Your robot believes it knows where it is but is unable to find an unobstructed path back to its dock. It may have become boxed in, a door may have closed, or an obstacle might have been placed in its path. If your robot's sensors are unclean or obstructed this can also cause it to detect false obstacles.

Your robot continuously builds a map of its environment while cleaning which it uses to locate itself when navigating to a new area. It will use this information to calculate the most efficient cleaning path, avoiding obstacles it has detected during the clean.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Regular maintenance

We recommend regularly maintaining your robot's brush bar and airways.

Your robot is designed to operate in an ambient temperature between 5°C and 35°C.

Cannot find a route back to dock

Your robot believes it knows where it is but is unable to find an unobstructed path back to its dock. It may have become boxed in, a door may have closed, or an obstacle might have been placed in its path. If your robot's sensors are unclean or obstructed this can also cause it to detect false obstacles.

Your robot continuously builds a map of its environment while cleaning which it uses to locate itself when navigating to a new area. It will use this information to calculate the most efficient cleaning path, avoiding obstacles it has detected during the clean.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Insufficient features to find location

Your robot has been unable to identify sufficient visual features to re-establish its location and has stopped to avoid becoming lost. Your robot will try to re-establish its location at the start of the clean, when it has been lifted, when navigating between zones or grids and when attempting to dock.

As your robot moves through your home it uses its 360° camera to identify and track visual features. These features move relative to the camera as your robot navigates which is how it determines its location in your home.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Preparing your home

Your robot may struggle to balance its camera exposure if it is placed in direct sunlight or in a bright, white location at the start of the clean. If this problem occurs, try an alternative start location out of direct sunlight.

Try to make sure that your robot's dock is located in an open area. Your robot should be able to easily see the targets from all angles in front of the dock.

Make sure your robot has adequate illumination to navigate by for the duration of the clean.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

High uncertainty in discovery

Your robot hasn't been able to determine its location and has had to end the clean. This could be due to low light, lack of visible features at the start of the clean or it could not match its location within the specified floor map.

When starting a directed clean your robot will establish its location by completing a T-manoeuvre in front of the dock.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Prepare your home and robot

Try to make sure that your robot's dock is located in an open area. Your robot should be able to easily see the targets from all angles in front of the dock.

Ensure there are no obstacles blocking the approach to the dock.

Make sure your robot has adequate illumination to navigate by for the duration of the clean.

Your robot may struggle to balance its camera exposure if it is placed in direct sunlight or in a bright, white location at the start of the clean. If this problem occurs, try an alternative start location out of direct sunlight.

Navigation sensor error

Your robot has encountered a software problem and has had to end the clean. We are continually updating and improving our robotics software so it is likely this will be fixed in the next release.

Our robotics software is being continuously tested and improved. Despite this, occasional bugs can be found. Dyson engineers widely monitor all robot errors and regularly update the robotics software to resolve these.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Auto-update software

Please ensure Auto-update software is turned on. You can do this by going to your machine's settings.

Always enable Auto update in your settings menu for the latest software upgrades. This ensures your robot receives important optimisations, bug fixes and features.

Persistent location lost

Your robot hasn't been able to match its position within the persistent zone map in its memory and cannot navigate to the next zone. This is likely caused by obstructed sensors or a change in the layout of your home since the zone map was created.

During a clean, your robot uses its location and observations from its sensors to build a map of its surroundings. It compares this map with the persistent zone map in its memory to track its position as it navigates between zones.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Clean your robot's sensors

We recommend regularly maintaining your robot's sensors and keeping its software up to date. Relocating the dock as close to the centre of your home as possible would also help to avoid this fault in future.

If your robot continues to encounter this issue, we recommend re-mapping and zoning your home.

Internal temperature too cold

Your robot's internal temperature is too low.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Machine operating temperature

Your robot is designed to operate in an ambient temperature between 5°C and 35°C.

Your robot has a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

If your machine continues to overheat, please refrain from using it until it has cooled down sufficiently and then carry out the performance checks.

Internal temperature too hot

Your robot's internal temperature is too high. This is most likely caused by a blockage in its airways or debris may be wrapped around the brush bar.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Discovered wrong floor

Your robot has matched its current surroundings with a different floor map than the one it was directed to clean and cannot continue.

During a clean, your robot uses its location and observations from its sensors to build a map of its surroundings. It compares this map with the persistent zone map in its memory to track its position as it navigates between zones.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Persistent location jump

Your robot has matched its current surroundings with a significantly different area in the same floor map and cannot continue.

During a clean, your robot uses its location and observations from its sensors to build a map of its surroundings. It compares this map with the persistent zone map in its memory to track its position as it navigates between zones.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Software error

Your robot has detected a problem with its internal clocks and must restart to synchronise these.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

Replacement fault

Your robot has experienced an error related to a previous fault. Refer to your robot's fault history for more details.

Occasionally your robot may encounter a fault that ends its clean. This fault is subsequently cleared, but a persistent fault is raised at this point to provide a consistent owner experience.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

Low battery

Your robot may have become lost or has been left off its dock in a paused or fault state.

Your robot monitors the charge of its battery and will return to the dock if it requires charging. If your robot is not able to return it will end the clean and raise a low battery fault. If it is not recovered, it will shut itself off after a short period to protect the battery.

Your robot will not start a clean if its battery is not sufficiently charged.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Dirty obstacle sensors - Low battery

Your robot may have become lost or has been left off its dock in a paused or fault state. Your robot's sensors may also need cleaning.

Your robot monitors the charge of its battery and will return to the dock if it requires charging. If your robot is not able to return it will end the clean and raise a low battery fault. If it is not recovered, it will shut itself off after a short period to protect the battery.

Your robot will not start a clean if its battery is not sufficiently charged.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Preparing your home

For future cleans, ensure there is a clear path back to the dock from all areas of your home or selected zones.

Restrictions

If your robot repeatedly encounters problems in the same area, consider setting up a suitable map restriction.

We recommend regularly maintaining your robot's sensors to they perform optimally.

Make sure your robot has adequate illumination to navigate by for the duration of the clean.

Clean your robot's sensors

We recommend regularly maintaining your robot's sensors and keeping its software up to date. Relocating the dock as close to the centre of your home as possible would also help to avoid this fault in future.

Low battery

Your robot may have become lost or has been left off its dock in a paused or fault state.

Your robot monitors the charge of its battery and will return to the dock if it requires charging. If your robot is not able to return it will end the clean and raise a low battery fault. If it is not recovered, it will shut itself off after a short period to protect the battery.

Your robot will not start a clean if its battery is not sufficiently charged.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Low battery at clean start

Your robot doesn't have sufficient charge to start its clean.

Your robot monitors the charge of its battery and will return to the dock if it requires charging. If your robot is not able to return it will end the clean and raise a low battery fault. If it is not recovered, it will shut itself off after a short period to protect the battery

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

Camera exposure not settled

Your robot hasn't been able to balance its camera exposure at the start of the clean. This is usually due to it being in direct sunlight at the start of the clean.

As your robot moves through your home it uses its 360° camera to identify and track visual features. These features move relative to the camera as your robot navigates which is how it determines its location in your home.

In low light, your robot will illuminate the area around it to maintain exposure to those visual features. In cases where it cannot identify features, such as when it navigates under furniture, your robot relies on its other sensors to track its motion. The camera, an accelerometer, the rotation of its wheels and an optical flow sensor collectively help the robot determine its location.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Prepare your home and robot

Your robot may struggle to balance its camera exposure if it is placed in direct sunlight or in a bright, white location at the start of the clean. If this problem occurs, try an alternative start location out of direct sunlight.

Try to make sure that your robot's dock is located in an open area. Your robot should be able to easily see the targets from all angles in front of the dock.

Make sure your robot has adequate illumination to navigate by for the duration of the clean.

Unable to start

Your robot has encountered a software problem and has had to end the clean. We are continually updating and improving our robotics software so it is likely this will be fixed in the next release.

Our robotics software is being continuously tested and improved. Despite this, occasional bugs can be found. Dyson engineers widely monitor all robot errors and regularly update the robotics software to resolve these.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Unable to start

Your robot has encountered a software problem and has had to end the clean. We are continually updating and improving our robotics software so it is likely this will be fixed in the next release.

Our robotics software is being continuously tested and improved. Despite this, occasional bugs can be found. Dyson engineers widely monitor all robot errors and regularly update the robotics software to resolve these.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Failed to set state

Your robot has been unable to change its state. This is likely a temporary issue, however this can indicate a hardware fault if your robot repeatedly fails to set its state to "Active".

Your robot's "state" is what determines which functions receive power. Your robot switches between different states depending on the function it is performing. There are three states; active, paused and passive.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Unable to start

Your robot has been unable to start up. This is likely a temporary issue.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Software error

Your robot has encountered a software problem and has had to end the clean. We are continually updating and improving our robotics software so it is likely this will be fixed in the next release.

Our robotics software is being continuously tested and improved. Despite this, occasional bugs can be found. Dyson engineers widely monitor all robot errors and regularly update the robotics software to resolve these.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Software error

Your robot has encountered a software problem and has had to end the clean. We are continually updating and improving our robotics software so it is likely this will be fixed in the next release.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

Unhandled alert

Your robot's low-level software platform has detected a problem. This is likely a temporary issue.

Your robot may detect a problem that is not currently handled with a specific fault code. In this scenario, the robot will communicate a generic fault code so that it can be recovered.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Edge actuator - Brush bar motor too hot

Your robot's internal temperature is too high. This is most likely caused by a blockage in its airways or debris may be wrapped around the brush bar.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Could not start LCD screen

Your robot couldn't start its LCD screen. This is likely temporary but could also indicate a hardware fault.

Your robot has a touch and press sensitive LCD screen for user interaction.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Low level PCB communication error

Your robot's high-level software platform couldn't communicate with its low-level platform. This is likely a temporary issue but could also indicate a disconnect between the two internal PCBs.

Your robot's electronics are split into a high-level and a low-level platform. The high-level platform is responsible for controlling the robot's behaviours and the low-level platform manages your robot's sensors and actuators.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Wheel stuck

Your robot has detected that its wheel is stuck. It has ended the clean to prevent damage to the motor. This is likely a temporary issue.

When supplied with power, your robot's motors require rotation to maintain a normal operating temperature.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Failed to upgrade

One of your robot's microprocessors has failed to upgrade. This is likely a temporary issue but could also be due to a corrupted software upgrade file.

Your robot is designed so that the software on its microprocessors can be upgraded, either manually with the use of the USB port or remotely from the Dyson cloud.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Power cycle

Press and hold the LCD screen until the power menu appears, then press the screen again to power off your robot.

Return your robot to the dock. You can start your next clean as usual.

Any remote software upgrades that were pending will be restarted.

If your robot was upgraded manually with a USB memory stick, we advise retrying the upgrade with a different USB stick.

Low memory

Your robot has run low on internal memory. We are continually optimising our robotics software so it is likely this will be fixed in the next release.

As your robot cleans, it retains mapping and localisation data in its memory. The further your robot traverses, the more memory it uses.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Directed cleaning

If this problem persists, consider cleaning fewer zones at a time.

By selecting a specific map, you can set which zones you want your robot to clean. Tapping each of the zones will select or deselect them for the clean. You can select a power mode for each zone.

Auto-update software

Always enable Auto update in your settings menu for the latest software upgrades. This ensures your robot receives important optimisations, bug fixes and features.

Failed to save map

Your robot hasn't been able to save the zoned map to its internal memory.

When you create or update your zoned map in the MyDyson™ app it is saved in the Dyson cloud and your robot's memory.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Unable to start

Your robot hasn't been able to start its high-level software platform. This is likely a temporary issue.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Configuration data missing

Your robot is missing its configuration data and may not be able to function as intended. This is likely a temporary issue but may require the configuration to be reinstated.

Your robot is installed with unique configuration data that allows it to be identified, both when you contact Dyson or connect it to the Dyson cloud.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Unable to upload robot logs

There is a problem with the USB drive used for logging.

When developing our robotics software, the USB port can be used to retrieve telemetry data from the robot. This function is not supported in any released software versions.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

USB requirements

USB flash drives should be formatted with FAT32 and have at least 1GB of free space. There should be no other files on the flash drive.

Ensure the flash drive is fully inserted, do not remove the flash drive during the update process.

Dhcp - Software error

Your robot has encountered a software problem and has had to end the clean. We are continually updating and improving our robotics software so it is likely this will be fixed in the next release.

Our robotics software is being continuously tested and improved. Despite this, occasional bugs can be found. Dyson engineers widely monitor all robot errors and regularly update the robotics software to resolve these.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

IMU data error

Your robot didn't receive any data from its IMU. This is likely a temporary issue.

Your robot uses an Inertial Motion Unit (IMU) to keep track of its movements.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Zoned map error

The persistent zone map data is corrupted and cannot be used. In a non-directed clean, the robot will clean as normal but won't obey zones or restriction boundaries. If specific zones are selected, the robot will abandon the clean.

At the start of a clean, your robot downloads its persistent zone map from the Dyson cloud.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Prepare your home and robot

We recommend regularly maintaining your robot's sensors and keeping its software up to date. Relocating the dock as close to the centre of your home as possible would also help to avoid this fault in future.

Mapping and Zoning your home

If your robot continues to encounter this issue, we recommend re-mapping and zoning your home.

Software error

Your robot has encountered a software problem and has had to end the clean. We are continually updating and improving our robotics software so it is likely this will be fixed in the next release.

Our robotics software is being continuously tested and improved. Despite this, occasional bugs can be found. Dyson engineers widely monitor all robot errors and regularly update the robotics software to resolve these.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Unable to start

Your robot has been unable to start up. This is likely a temporary issue.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Configuration data missing

Your robot is missing its configuration data and may not be able to function as intended. This is likely a temporary issue but may require the configuration to be reinstated.

Your robot is installed with some configuration data that enables certain functions to operate as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Unable to start

Your robot detected that its safety system was disabled at start up and it has ended the clean. This is likely a temporary issue but may require a software upgrade.

During development of our robotics software, it is sometimes necessary to turn off the safety functions of the robot. This function is not supported in any released software versions.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Unable to start

Your robot has been unable to start up. This is likely a temporary issue.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Unable to start

Your robot has been unable to start up. This is likely a temporary issue.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Inconsistent Sensor Time - Software error

Your robot has detected a problem with its internal clocks and must restart to synchronise these.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

Robot too hot

Your robot's internal temperature is too high. This is most likely caused by a blockage in its airways or debris may be wrapped around the brush bar.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Vacuum fault

Your robot couldn't communicate with its vacuum motor. This is likely a temporary issue.

Your robot continuously monitors its vacuum motor for any errors that may indicate a fault. Each vacuum motor is specifically calibrated at manufacture to compensate for slight variations.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Illumination ring error

Your robot couldn't communicate with its illumination ring. This is likely a temporary issue.

In low light your robot uses a ring of LEDs to selectively illuminate areas in the camera's field of view. This allows the camera to maintain a balanced exposure.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Routine maintenance

Your robot has raised a maintenance alert. It does this to ensure its sensors and brush bar are regularly maintained.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

Clean the sensors

To maintain optimum performance, keep your camera lens and sensors clean. Use a soft, dry, lint-free cloth to wipe the sensors and camera lens.

Check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears.

Do not use cleaning fluids, liquids or sprays of any kind.

Turn your robot over and place it on a soft surface.

Use a soft, dry, lint-free cloth to wipe the optical flow sensor and each drop sensor on the base of your robot. There are seven sensors in total.

Check the brush bar

Lift the red brush bar cover lever on the base of your robot.

Check the airway on the underside of the machine for any blockages.

Press the red brush bar release button and slide the brush bar out of your robot. Remove any debris or objects. Also ensure any hair or other threads are removed from the brush bar bearing.

Replace your brush bar

Slide the brush bar into your robot and push down until the release button pops up.

Close the brush bar cover and push the lever down to lock the cover in place.

Ensure the brush bar cover is fully aligned along the width of the machine before securing the lever.

Clear the alert

To clear the alert, turn your robot off: press and hold the LCD screen until the power menu appears.

Return to dock

Return your robot to the dock. You can start your next clean as usual.

Robot too hot

Your robot's internal temperature is too high. This is most likely caused by a blockage in its airways or debris may be wrapped around the brush bar.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

ADC error

One of your robot's ADCs has experienced an error. This is likely a temporary issue.

Many of your robot's onboard sensors use an Analogue to Digital Converter (ADC) that allow the robot to monitor the sensors digitally, ensuring they are operating correctly.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Wheel motor too hot

Your robot's internal temperature is too high. This is most likely caused by a blockage in its airways or debris may be wrapped around the brush bar.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Check the wheels

Removing debris such as hair, fluff and dirt from your robot's wheels will help to prevent this fault.

Your robot is designed to operate in an ambient temperature between 5°C and 35°C.

Charge contact too hot

Your robot's dock contact temperature is too high. This could either be due to misalignment between the robot and the dock, dirt and dust on the contacts or the robot may be operating in a high temperature environment.

Your robot monitors the temperature of its dock contacts while charging and will stop charging if they get too hot. Charging resumes when the contacts become cool again.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Check the dock

Your robot uses its camera to identify and align itself with its docking targets. It should be able to easily see the targets from all angles in front of the dock.

Your dock should be located against a wall, in a place close to a mains power supply, out of bright sunlight and not obscured under a table or other furniture. It needs at least 50cm of clear space around the front.

Cleaning the contacts

Use a soft, dry, lint-free cloth to wipe both metal contacts on the front of the robot and on the dock.

Do not use cleaning fluids, liquids or sprays of any kind.

Place the robot on the dock with the bin facing away from the wall, ensuring the metal contacts are touching.

The LCD touchscreen should indicate that your robot is charging.

Check the dock

Ensure your dock is placed on a level surface that extends at least 50cm around it.

Your dock should be located against a wall, in a place close to a mains power supply, out of bright sunlight and not obscured under a table or other furniture. It needs at least 50cm of clear space around the front.

You should choose a location close to your Wi-Fi access point to avoid connection issues.

We recommend a location close to the centre of your home, as this can lead to more reliable cleans.

Ensure the dock is on a level surface and aligned with the wall. Do not place the dock against glass.

For future cleans, ensure there is a clear path back to the dock from all areas of your home or selected zones.

Clean the contacts

Use a soft, dry, lint-free cloth to wipe both metal contacts on the front of the robot and on the dock.

Your robot is designed to operate in an ambient temperature between 5°C and 35°C.

Your robot takes 90 minutes to fully charge but can take longer if the charge contacts have overheated. For safety reasons, your robot will not charge if the charge contacts exceed normal operating temperatures.

Dirt detect sensor error

Your robot has detected a problem with its dirt detection sensor calibration. This is likely a temporary issue.

Your robot uses a piezo sensor to measure the mass of dust collected during a clean. Each piezo sensor is specifically calibrated at manufacture to compensate for slight variations.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Optical flow sensor error

Your robot has detected a problem with its optical flow sensor calibration. This is likely a temporary issue.

Like the sensor in an optical mouse, your robot uses an optical flow sensor to keep track of its motion over different floor surfaces. Every optical flow sensor is specifically calibrated at manufacture to compensate slight variations.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Robot lifted

Your robot has detected movement. If you have lifted or otherwise moved the robot, it will raise this fault.

Your robot uses its drop sensors and accelerometers to detect when it has been moved or lifted. It will turn off its motors and pause the clean when unexpectedly moved.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Reposition your robot

Place your robot somewhere it has cleaned before, then try to resume the clean by pressing the LCD screen.

Robot cannot recover from a drop

Your robot hasn't been able to navigate away from a drop. It may have become obstructed when trying to navigate away. Your robot may also detect dark or chrome surfaces as drops. Sometimes lifting the robot can also cause it to detect a drop.

Your robot uses sensors in front of and behind its wheels to detect and navigate away from drops. It also uses these sensors to detect when the robot has been lifted and will switch off its motors if this occurs. The clean will be paused until the robot is replaced and the clean is resumed.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Reposition your robot

Place your robot somewhere it has cleaned before, then try to resume the clean by pressing the LCD screen.

Rotated - Robot lifted

Your robot has detected movement. If you have lifted or otherwise moved the robot, it will raise this fault.

Your robot uses its drop sensors and accelerometers to detect when it has been moved or lifted. It will turn off its motors and pause the clean when unexpectedly moved.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

ADC error

One of your robot's ADCs has experienced an error. This is likely a temporary issue.

Many of your robot's onboard sensors use an Analogue to Digital Converter (ADC) that allow the robot to monitor the sensors digitally, ensuring they are operating correctly.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Left wheel - Wheel motor too cold

Your robot's internal temperature is too low.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Left wheel - Wheel motor too hot

Your robot's internal temperature is too high. This is most likely caused by a blockage in its airways or debris may be wrapped around the brush bar.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Right wheel - Wheel motor too cold

Your robot's internal temperature is too low.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Right wheel - Wheel motor too hot

Your robot's internal temperature is too high. This is most likely caused by a blockage in its airways or debris may be wrapped around the brush bar.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Safety prevents motion

Your robot has detected a problem and has prevented any further motion. This is likely a temporary issue.

Your robot continuously monitors its safety critical systems such as motors and drop sensors. It will prevent itself from moving if they are not operating as intended.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Brush bar motor too cold

Your robot's internal temperature is too low.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Brush bar motor too hot

Your robot's internal temperature is too high. This is most likely caused by a blockage in its airways or debris may be wrapped around the brush bar.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Wheel stuck

Your robot has detected that its wheel is stuck and has paused the clean to prevent damage to the motor. It's likely there is an obstruction restricting the wheel.

When supplied with power, your robot's motors require rotation to maintain a normal operating temperature.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Wheel stuck

Your robot has detected that its wheel is stuck and has paused the clean to prevent damage to the motor. It's likely there is an obstruction restricting the wheel.

When supplied with power, your robot's motors require rotation to maintain a normal operating temperature.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Check for obstacles

Check that you robot is able to move freely and has not become boxed in by obstacles. If it is, simply move the robot off or away from the obstacle and place somewhere it has already cleaned nearby.

Check the wheels

If your robot is not stuck due to obstacles, the wheels will need to be checked for obstructions.

Turn your robot over and place it on a soft surface.

Check the wheels and remove any hair, dirt or debris by hand. Ensure the wheel rotates freely and the suspension is free to compress without obstruction.

Clear the alert

Return the robot to the same point on the floor, press the LCD screen and step away to resume cleaning.

If your robot's wheels regularly get stuck in the same place, we'd recommend adding a restriction so your robot avoids that area.

Edge actuator stuck

The edge cleaner actuator has become stuck. Your robot has paused the clean the prevent damage to the motor.

When supplied with power, your robot's motors require rotation to maintain a normal operating temperature.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Check the edge cleaner

Turn your robot over and place it on a soft surface.

Clear any dirt or debris blocking the edge cleaner.

Clear the alert

Return the robot to the same point on the floor, press the LCD screen and step away to resume cleaning.

Edge actuator stuck

The edge cleaner actuator has become stuck. Your robot has paused the clean the prevent damage to the motor.

When supplied with power, your robot's motors require rotation to maintain a normal operating temperature.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Edge actuator switch stuck

Your robot has detected an issue with its edge cleaner actuator switches. Both are pressed simultaneously, indicating that one of them may be stuck.

Your robot's edge cleaner actuator uses switches to determine if the actuator is open or closed.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Brush bar motor too hot

Your robot's internal temperature is too high. This is most likely caused by a blockage in its airways or debris may be wrapped around the brush bar.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Wheel motor too hot

Your robot's internal temperature is too high. This is most likely caused by a blockage in its airways or debris may be wrapped around the brush bar.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Brush bar stuck

The brush bar has become stuck. Your robot has paused the clean to prevent damage to the motor.

Your robot's brush bar motor requires airflow and rotation to maintain a normal operating temperature.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Check the brush bar

Turn your robot over and place it on a soft surface.

Lift the red brush bar cover lever on the base of your robot.

Check the airway on the underside of the machine for any blockages.

Press the red brush bar release button and slide the brush bar out of your robot. Remove any debris or objects. Also ensure any hair or other threads are removed from the brush bar bearing.

Replace your brush bar

Slide the brush bar into your robot and push down until the release button pops up.

Close the brush bar cover and push the lever down to lock the cover in place.

Ensure the brush bar cover is fully aligned along the width of the machine before securing the lever.

Clear the alert

Return the robot to the same point on the floor, press the LCD screen and step away to resume cleaning.

If your robot was stuck, reposition the robot away from the problem area to where it has already cleaned.

Wheel stuck

Your robot has detected that its wheel is stuck and has paused the clean to prevent damage to the motor. It's likely there is an obstruction restricting the wheel.

When supplied with power, your robot's motors require rotation to maintain a normal operating temperature.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Wheel hardware failure

Your robot has detected that one of its traction motor drivers is not responding.

Your robot continuously monitors its sensors and actuators to ensure they operate normally. In the event they are not operating as intended it will raise a fault to enable diagnosis and repair if necessary.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Wheel hardware failure

Your robot has detected that one of its traction motor drivers is not responding.

Your robot continuously monitors its sensors and actuators to ensure they operate normally. In the event they are not operating as intended it will raise a fault to enable diagnosis and repair if necessary.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Robot stuck

Your robot is unable to recover itself from being stuck and has paused the clean.

Your robot uses the rotation of its wheels, an optical flow sensor and accelerometer to track its motion between updates from the 360° camera. When the information from these sensors doesn't align or if the robot detects it is excessively tilted, it will determine that it has become stuck and will attempt to recover itself.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Robot stuck

Check that you robot is able to move freely and has not become boxed in by obstacles. If it is, simply move the robot off or away from the obstacle and place somewhere it has already cleaned nearby.

Press the LCD touchscreen on your robot to resume cleaning.

Brush bar stuck

The brush bar has become stuck. Your robot has paused the clean to prevent damage to the motor.

Your robot's brush bar motor requires airflow and rotation to maintain a normal operating temperature.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Brush bar motor too hot

Your robot's internal temperature is too high. This is most likely caused by a blockage in its airways or debris may be wrapped around the brush bar.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Brush bar motor too cold

Your robot's internal temperature is too low.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Brush bar motor winding failure

Your robot has detected potential brush bar motor damage. This is likely a temporary issue.

Your robot continuously monitors its sensors and actuators to ensure they operate normally. In the event they are not operating as intended it will raise a fault to enable diagnosis and repair if necessary.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Brush bar communication failure

Your robot couldn't communicate with its brush bar. This is likely a temporary issue.

Your robot continuously monitors its sensors and actuators to ensure they operate normally. In the event they are not operating as intended it will raise a fault to enable diagnosis and repair if necessary.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Brush bar communication failure

Your robot couldn't communicate with its brush bar. This is likely a temporary issue.

Your robot continuously monitors its sensors and actuators to ensure they operate normally. In the event they are not operating as intended it will raise a fault to enable diagnosis and repair if necessary.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Brush bar stuck

The brush bar has become stuck. Your robot has paused the clean to prevent damage to the motor.

Your robot's brush bar motor requires airflow and rotation to maintain a normal operating temperature.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Brush bar motor too hot

Your robot's internal temperature is too high. This is most likely caused by a blockage in its airways or debris may be wrapped around the brush bar.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.

Brush bar motor too cold

Your robot's internal temperature is too low.

To avoid damaging its systems, your robot continuously monitors its internal temperature and will stop cleaning when it is outside of the normal operating limits. It is designed to operate in an ambient temperature between 5°C and 35°C.

If you have just encountered this fault, select "How do I resolve this fault?" from the available options.

For information on how to prevent this fault in future, select "Preventing this fault" from the available options.