Let's get your machine working
Dyson Airwrap™ multi-styler and dryer Complete long Nickel/Copper
Let's get your machine working
Dyson Airwrap™ multi-styler and dryer Complete long Nickel/Copper
Popular queries
Reference code:
Please select the appropriate option
Reference code:
Ensure that you unplug your appliance from the mains electricity supply and allow to cool down before cleaning your filter.
Regular filter maintenance
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help with?
Reference code:
Unplug your machine from the mains electricity supply and allow to cool before cleaning your filter.
Regular filter maintenance
Clean your filter regularly to maintain powerful airflow and keep your styler performing at its best. We recommend cleaning once a month, or when the white LED flashes continuously.
Step 1
Remove the filter cage by sliding down the power cord and opening at the split line.

Step 2
Use the C-brush or a soft toothbrush to gently clean the filter mesh. Don't use chemicals or water.

Step 3
To clean the filter cage, loosen debris with your brush, then rinse the cage and brush under warm running water.

Step 4
Apply a pea-sized amount of clarifying shampoo to the brush and use it to lightly scrub the filter cage. Rinse for 20 seconds, until all shampoo is removed.

Step 5
Shake filter cage to remove excess water. Gently pinch with a paper towel to squeeze-dry. Hold the filter cage up to the light to check it's clean.

Step 6
Allow the filter cage to fully dry before proceeding. Secure the filter cage back onto the machine.

Reference code:
Please select the appropriate option
Please select the appropriate option
Reference code:
What sort of noise?
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Re-fit attachment
Turn accessory into the Main body until it clicks into place.

Has this resolved the problem?
Reference code:
Check all attachments
Please try to connect all attachments to the appliance.
Is the issue with one or all attachments?
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Airflow selection
The level of sound from your appliance will vary depending on the airflow selected. Adjust the airflow control to each of the 3 airflow speeds.
Has this resolved the problem?
Reference code:
Regular filter maintenance
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
The filter area being obstructed during use can also affect performance.
Has this resolved the problem?
Reference code:
Unplug your machine from the mains electricity supply and allow to cool before cleaning your filter.
Regular filter maintenance
Clean your filter regularly to maintain powerful airflow and keep your styler performing at its best. We recommend cleaning once a month, or when the white LED flashes continuously.
Step 1
Remove the filter cage by sliding down the power cord and opening at the split line.

Step 2
Use the C-brush or a soft toothbrush to gently clean the filter mesh. Don't use chemicals or water.

Step 3
To clean the filter cage, loosen debris with your brush, then rinse the cage and brush under warm running water.

Step 4
Apply a pea-sized amount of clarifying shampoo to the brush and use it to lightly scrub the filter cage. Rinse for 20 seconds, until all shampoo is removed.

Step 5
Shake filter cage to remove excess water. Gently pinch with a paper towel to squeeze-dry. Hold the filter cage up to the light to check it's clean.

Step 6
Allow the filter cage to fully dry before proceeding. Secure the filter cage back onto the machine.

Has this resolved the problem?
Reference code:
Temperature control
This appliance has a non-self-resetting thermal cut-out safety device to prevent overheating.
If your appliance cuts out, unplug it from the mains supply socket and leave to cool.
Has this resolved the problem?
Reference code:
Regular filter maintenance
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
The filter area being obstructed during use can also affect performance.
Has this resolved the problem?
Reference code:
Unplug your machine from the mains electricity supply and allow to cool before cleaning your filter.
Regular filter maintenance
Clean your filter regularly to maintain powerful airflow and keep your styler performing at its best. We recommend cleaning once a month, or when the white LED flashes continuously.
Step 1
Remove the filter cage by sliding down the power cord and opening at the split line.

Step 2
Use the C-brush or a soft toothbrush to gently clean the filter mesh. Don't use chemicals or water.

Step 3
To clean the filter cage, loosen debris with your brush, then rinse the cage and brush under warm running water.

Step 4
Apply a pea-sized amount of clarifying shampoo to the brush and use it to lightly scrub the filter cage. Rinse for 20 seconds, until all shampoo is removed.

Step 5
Shake filter cage to remove excess water. Gently pinch with a paper towel to squeeze-dry. Hold the filter cage up to the light to check it's clean.

Step 6
Allow the filter cage to fully dry before proceeding. Secure the filter cage back onto the machine.

Has this resolved the problem?
Reference code:
Using your machine
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is the machine performing as expected?"
Is the machine performing as expected?
Reference code:
Introducing the section of hair to the barrel
Start with your hair 80% dry, that looks dry but is cool to the touch.
Separate a section of hair about 5cm wide, hold 10cm from the ends. Hold the Dyson Airwrap™ styler vertically.
Hold the Dyson Airwrap™ styler vertically.
Introduce the end of the section of hair to the Dyson Airwrap™ styler. Let the air take the hair section and curl it automatically around the barrel.

Move the barrel towards the roots to create the curl
No need to rotate the Dyson Airwrap™ styler or twist your hand, keep it vertical and let the air take the hair.
Once the hair has successfully introduced, let go of the section of hair and slowly move the Dyson Airwrap™ styler towards the roots.

Hold for the recommended time and then press the cold shot button or slide the power button up (continuing to hold the Dyson Airwrap™ styler at a vertical angle).
Recommended hold and cold shot times:
Fine hair type for 5 second hold time (MAX), and 5 second cold shot. (MAX)
Medium hair type: 10 second hold time (MAX), and 5 second cold shot (MAX).
Thick hair type: 15 second hold time (MAX), and 10 second cold shot (MAX).
Turn off and release the curl
Once the curl has been set, turn off the Dyson Airwrap™ styler.
Keep the barrel vertical and slide out of your hair in a downward movement to release your curl.

You can try different temperatures and airflow to create styles to suit you and personalise styling to your hair type. For more information and tips see: www.dyson.com/mynewairwrap.
Is the machine performing as expected?
Reference code:
Check all attachments
Please try to connect all attachments to the appliance.
Is the issue with one or all attachments?
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Performance
Please select the appropriate option.
Is the problem with the airflow or the temperature?
Reference code:
Airflow control
Use the airflow control slider to select the appropriate airflow setting.

Has this resolved the problem?
Reference code:
Remove the filter
Hold the handle of your machine and pull the filter cage downwards, onto the cable.

Gently pull open the filter cage and slide it off the cable.

Test the machine with the filter removed.
Reference code:
Temperature control
This appliance has a non-self-resetting thermal cut-out safety device to prevent overheating.
If your appliance cuts out, unplug it from the mains supply socket and leave to cool.

Has this resolved the problem?
Reference code:
Please select the appropriate option
Reference code:
ON/OFF switch
The appliance is switched on using the sliding ON/OFF switch.

Reference code:
Remove the filter
Hold the handle of your machine and pull the filter cage downwards, onto the cable.

Gently pull open the filter cage and slide it off the cable.

Test the machine with the filter removed.
Reference code:
Temperature control
This appliance has a non-self-resetting thermal cut-out safety device to prevent overheating.
If your appliance cuts out, unplug it from the mains supply socket and leave to cool.

Reference code:
Slide switch
The appliance is switched on using the sliding ON/OFF switch. Check the lights on the appliance.

Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the Airwrap™ work when plugged into another socket?
Reference code:
Which light is showing?
Reference code:
Regular filter maintenance
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Reference code:
Regular filter maintenance
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Reference code:
Check voltage supply
If your appliance will not switch on, please check that it is being used in a country with an electricity supply within the same range as that of where your appliance was purchased:
220-240V
Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
100-127V
Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe it will work. If you take a machine purchased in the United States to Europe, it will not switch on.
Has this resolved the problem?
Reference code:
ON/OFF switch
The machine is switched off using the sliding ON/OFF switch.

Has this resolved the problem?
Reference code:
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the Airwrap™ work when plugged into another socket?
Has this resolved the problem?
Reference code:
Remove the filter
Hold the handle of your machine and pull the filter cage downwards, onto the cable.

Gently pull open the filter cage and slide it off the cable.

Test the machine with the filter removed.
Reference code:
Which light is showing?
When the appliance has intermittent power, please check which light is showing.
Which light is showing?
Reference code:
Check power
Ensure the machine is plugged in and power switch turned on.
Check electrical supply
Please check that the appliance is being used in a country with an electricity supply within the same range as that of where your appliance was purchased:
220-240V
Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
100-127V
Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe it will work. If you take a machine purchased in the United States to Europe, it will not switch on.
Has this resolved the problem?
Reference code:
Cleaning the appliance
To clean the Main body of the appliance, use a dry cloth.
WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.
Has this resolved the problem?
Reference code:
Smell
Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/oven/kettle etc.)
The smell will fade with time and usage.
Has the smell occurred with the first few uses?
Reference code:
Please select the appropriate option
Reference code:
Which part is broken?
Reference code:
Cool touch tip
Some of the attachments have a cool touch tip. During use, the curlers and round volumising brush will get hot. To change to another attachment, hold the tip.

Take care when handling hot attachments
Hold the attachment only in the area indicated. Some attachments may need occasional cleaning.
Has this resolved the problem?
Reference code:
Replacement part required
This would indicate that there is an issue with the attachment.
Please select the affected attachment
Reference code:
Which light is showing?
Please select which light is appearing.

Which light is showing?
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Connecting the attachment
Turn accessory into the Main body until it clicks into place.

Has this resolved the problem?
Reference code:
Please select the appropriate option
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Test the Smoothing brush attachment
Turn the appliance on and wait for it to heat up to operating temperature.
Use the smoothing brush attachment to check whether the bristles are now changing direction during use as expected.
Has this resolved the problem?
Reference code:
Smoke from machine
A fine white smoke may be seen after the first few uses when new. This is caused by the coating used in the manufacturing process and is common among appliances with a heating element.
To remove the smoke and smell caused by the coating, please select a high heat setting to speed up the breaking in period.
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Reference code:
Please open the PDF for the user guide.
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Please select the appropriate option
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Finding the machine serial number
The serial number can be found in the following locations:
On the front of the instruction manual.
On the box of the machine.
On the power cord near the plug.
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What are the lights doing?
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Clean the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Is there anything else we can help you with?
Reference code:
Regular filter maintenance
A white flashing light indicates the filter needs to be cleaned.
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Reference code:
Styling
Here at Dyson we are the experts in the technology and how it works, but for information on the latest trends and how to create specific styles, we would encourage you to take a look online.
We have a page on our website dedicated to styling tips and tutorials, just visit www.dyson.com/myairstrait.

You can also follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. Just search for 'Dyson Airwrap' or 'Dyson Hair' on YouTube, Instagram, Facebook and Twitter.
Reference code:
Airflow control
3 airflow speeds.

Temperature control
2 heat settings plus a cold setting to finish your style.

Power on/off with cold shot
Sliding switch with cold shot to set the curl.

Flashing white LED light
The white LED light advises to clean the filter. Select "Regular filter maintenance" for details.

Flashing red LED light
The red LED light advises to clean the filter. Please select "Regular filter maintenance" for details.
If the light stays red, please contact the Dyson Helpline.

Removable filter cage
Easy to remove for cleaning. Please select "Regular filter maintenance" for details.

Is there anything else we can help you with?
Reference code:
Please select the appropriate option
Reference code:
Smoothing brush
For a smooth, blow-dry finish.
With towel-dry hair, use the brush on top for a smooth finish and underneath to add shape and volume.
Connecting the attachment
Turn accessory into the Main body until it clicks into place.

Changing attachments
To change accessory, pull down on the switch to release.

Reference code:
Smoothing brush
For a smooth, blow-dry finish.
With towel-dry hair, use the brush on top for a smooth finish and underneath to add shape and volume.
Connecting the attachment
Turn accessory into the Main body until it clicks into place.

Changing attachments
To change accessory, pull down on the switch to release.

Reference code:
Round volumising brush
To give body and shape to limp and flat hair
The round volumising brush directs air into the hair to give body, and the bristles create tension to shape hair as it dries.
Connecting the attachment
Turn accessory into the Main body until it clicks into place.
Cool touch tip
During use, the round volumising brush will get hot.
To change the round volumising brush to another accessory, hold the tip.
Changing attachments
To change accessory, pull down on the switch to release.
Reference code:
20mm Airwrap™ long barrel
For tighter and longer lasting curls in fine hair.
Use when your hair is 80% dry. To change the curl direction, rotate the cool tip.
Connecting the attachment
Turn accessory into the Main body until it clicks into place.

Cool touch tip
During use, the curlers will get hot.
To change curler to another accessory, hold the tip.

Changing attachments
To change accessory, pull down on the switch to release.

Reference code:
30mm Airwrap™ barrel
For natural, voluminous curls and waves.
Use when your hair is 80% dry. To change the curl direction, rotate the cool tip.
Connecting the attachment
Turn accessory into the Main body until it clicks into place.

Cool touch tip
During use, the curlers will get hot.
To change curler to another accessory, hold the tip.

Changing attachments
To change accessory, pull down on the switch to release.

Reference code:
40mm Airwrap™ barrel
For looser, open curls.
Use when your hair is 80% dry. Set the temperature and airflow to max.
To change the curl direction, rotate the cool tip.
Connecting the attachment
Turn accessory into the Main body until it clicks into place.

Cool touch tip
During use, the curlers will get hot.
To change curler to another accessory, hold the tip.

Changing attachments
To change accessory, pull down on the switch to release.

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Coanda smoothing dryer
Rotate cool tip to select between Drying and Smoothing mode.
Drying mode
Before curling, rough dry hair until almost dry.
Smoothing mode
Press against hair to switch airflow directions.
Position aganist hair until it attracts, then slowly run down to the tips.
How to use the contact bar
Position the contact bar against the head until you hear a click and hair attracts.
Run from root to tip to hide flyaways.
Connecting the attachment
Turn accessory into the Main body until it clicks into place.
Changing attachments
To change accessory, pull down on the switch to release.
Reference code:
Using your machine abroad
Your appliance may be used in a country with an electricity supply within the same range as that of where your appliance was purchased:
If the voltage is 220-240V then the following countries are applicable:
220-240V
Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
If the voltage is 100-127V then the following countries are applicable:
100-127V
Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe it will work. If you take a machine purchased in the United States to Europe, it will not switch on.
Reference code:
Introducing the section of hair to the barrel
Start with your hair 80% dry, that looks dry but is cool to the touch.
Separate a section of hair about 5cm wide, hold 10cm from the ends. Hold the Dyson Airwrap™ styler vertically.
Hold the Dyson Airwrap™ styler vertically.
Introduce the end of the section of hair to the Dyson Airwrap™ styler. Let the air take the hair section and curl it automatically around the barrel.

Move the barrel towards the roots to create the curl
No need to rotate the Dyson Airwrap™ styler or twist your hand, keep it vertical and let the air take the hair.
Once the hair has successfully introduced, let go of the section of hair and slowly move the Dyson Airwrap™ styler towards the roots.
Hold for the recommended time and then press the cold shot button or slide the power button up (continuing to hold the Dyson Airwrap™ styler at a vertical angle).
Recommended hold and cold shot times:
Fine hair type for 5 second hold time (MAX), and 5 second cold shot. (MAX)
Medium hair type: 10 second hold time (MAX), and 5 second cold shot (MAX).
Thick hair type: 15 second hold time (MAX), and 10 second cold shot (MAX).

Turn off and release the curl
Once the curl has been set, turn off the Dyson Airwrap™ styler.
Keep the barrel vertical and slide out of your hair in a downward movement to release your curl.

You can try different temperatures and airflow to create styles to suit you and personalise styling to your hair type. For more information and tips see: dyson.com/mynewairwrap or scan the QR code provided.

Reference code:
Getting started
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Reference code:
Getting started
To use the cold shot push the middle switch up.
Select your temperature and airflow settings via the switches above.
Attach the Coanda smoothing dryer and rotate the cool tip to select drying mode.
Pre dry your hair to damp before styling.
Pull down the button to release the attachment. Always remove the attachments using the cool tip.
Attach your barrel of choice and use the arrows to choose curl direction.
Power on and use high speed and high heat.
Hold a small section of hair about 10cm from the tips.
Bring the hair towards the barrel and hair will begin to wrap.
Create tension and bring towards your head. Hold in place for 15 seconds until dry.
Select cold shot and hold for 5-10 seconds to set the curl. Turn off and release.
For natural looking curls, switch airflow direction between sections.
Attachments to shape and smooth
Start with damp hair.
Attach your brush of choice.
Choose medium speed and high heat.
Brush your hair from root to tip.
Face the bristles outwards for volume and turn the brush inwards to create shape.
Attach the Coanda smoothing dryer and rotate the cool tip to select smoothing mode.
Choose high speed and low heat. (For coarser hair types, choose a higher heat setting)
Press lightly against the hair to activate airflow.
Position so the hair attracts and smooth down the lengths.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
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Further help
Dyson Airwrap™ multi-styler and dryer Complete long Nickel/Copper