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Let's get your machine working

Dyson Supersonic Nural™ hair dryer (Ceramic Patina/Topaz)
Dyson Supersonic Nural™ hair dryer (Ceramic Patina/Topaz)

Let's get your machine working

Dyson Supersonic Nural™ hair dryer (Ceramic Patina/Topaz)
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Please select the appropriate option

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Cleaning the appliance

To clean the main body of the appliance, use a dry cloth. Ensure that the narrow opening on the front of the Dyson Supersonic Nural™ is free of obstructions.

To clean the capsule sensor cover glass apply gentle pressure and wipe clean using a lint free cloth.

Is there anything else we can help you with?

The most common problem Dyson product owners face is the need to clean the filter. Regularly cleaning the filter helps prevent issues such as lack of heat, reduced airflow, and intermittent power, ensuring your device works at its best.

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Is the problem with the airflow, temperature or lights?

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Airflow control

The direction of airflow from the Dyson Supersonic Nural™ hair dryer is from the opposite side to the controls.

To increase the airflow, press the 'Airflow control' button on the back of the appliance until you have three white LED lights.

                   

The available settings are

One white light - Mild (Styling)

                   

Two white lights - Gentle (Regular drying)

                   

Three white lights - Fast (Fast drying)

                   

Has this resolved the problem?

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WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

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Cleaning your filter - Step-by-step

Clean your filter regularly to maintain powerful airflow and keep your hair dryer performing at its best. We recommend cleaning once a month, or when the three LEDs flash continuously.

Unplug your machine from the mains electricity supply and allow to cool before cleaning your filter.

                   

Step 1

To remove the filter cage, hold the handle firmly and gently rotate the filter cage anti-clockwise.

                   

Step 2

Pull the filter cage down and away from the machine.

                   

Step 3

Clean the filter mesh with a soft, dry toothbrush or a C-brush. Don't use chemicals or water.

                   

Step 4

Clip the filter cage back onto the machine. Lock in place by ensuring the dot is below the closed circle.

                   

Has cleaning the filter resolved the problem?

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Hot to touch

The air exit, metal ring, attachments, and area shaded in red may be hot during use. Allow them to cool before handling. The other areas of the appliance should not be hot during use.

                   

Is the machine hot to the touch?

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Overheated

This indicates that the appliance has overheated. This usually happens because the filter needs cleaning. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Has this resolved the problem?

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Try a different plug socket

Unplug the machine and leave it for at least 5 minutes since it was last working to cool down, then plug it back in using a different plug socket.

Extension cable

Please note we do not recommend using your product via an extension cable.

Has this resolved the problem?

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Remove any protective packaging from the appliance before continuing with any further checks.

Capsule illumination

Capsule illumination LEDs will change dynamically between 'yellow, orange and red' depending on the distance the product is from the head.

Red - High heat

Orange - Medium heat

Yellow - Low heat

Blue - No heat

Blue pulsing - Pause detect

                   

Temperature control

One red light - Low gentle drying

Two red lights - Medium 80°C/176°F (Regular drying)

Three red lights - High 100°C/212°F (Fast drying and styling)

When using no attachment, or the scalp protect enabled attachments (Gentle dryer, Styling concentrator or Smoothing concentrator) the temperature settings cannot be changed. The temperature and capsule illumination LEDs will change between yellow, orange, and red depending on the distance the product is from the head.

                   

Airflow control

One white light - Mild (Styling)

Two white lights - Gentle (Regular drying)

Three white lights - Fast (Fast drying)

                   

Understanding the alerts

The LEDs will flash continuously to let you know that the machine needs attention.

Three white lights - Clean filter

Three red lights - Contact Dyson

All lights flashing - Contact Dyson

                   
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Check the machine

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Please allow the machine to cool before testing the power again.

Has this resolved the problem?

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Check voltage

Please check that the machine is being used in a country with an electricity supply within the same range as that of where it was purchased.

220-240V

Australia

China

Egypt

Europe

Greenland

Hong Kong

India

Indonesia

Ireland

Malaysia

New Zealand

Peru

Philippines

Russia

Singapore

South Africa

South Korea

Thailand

United Arab Emirates

United Kingdom

100-127V

Canada

Japan*

Mexico

Taiwan

United States of America

*Exceptions

Japanese models of Supersonic™ and Airwrap™ will not function in any country outside of Japan. This is because these products are built within a tighter voltage tolerance than other Dyson products. This is in order to protect the motor from damage by varying current. This tighter tolerance means in some instances the product may fail to function when used in some varying territories unlike other Dyson products.

Is the machine being used in a country with the same electricity supply range to where it was purchased?

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Retest in correct voltage

Please retest the machine once in a country with the same electricity supply range to where it was purchased.

Has this resolved the problem?

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Try a different plug socket

Plug the machine back in using a different plug socket.

Leave the machine at least 5 minutes since it was last working to cool down.

Has retesting the machine resolved the problem?

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This indicates that the appliance has overheated. This usually happens because the filter needs cleaning. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Overheating

Please allow the machine to cool and the lights stop flashing before testing the power again.

Once cooled down retest the machine.

Has this resolved the problem?

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Reset

Perform a reset by unplugging the machine from the mains plug and plugging it back in after 5-seconds.

Has this resolved the problem?

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Reset

Attach a valid Supersonic Nural™ attachment.

  • Gentle dryer
  • Styling concentrator
  • Smoothing nozzle
  • Flyaway smoother
  • Diffuser
                   

Perform a reset by unplugging the machine from the mains plug and plugging it back in.

Has this resolved the problem?

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Reset

Perform a reset by unplugging the machine from the mains plug and plugging it back in after 5-seconds.

Press the mode button once, the capsule LED should now light up.

Has this resolved the problem?

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Reset

Perform a reset by unplugging the machine from the mains plug and plugging it back in after 5-seconds.

Has this resolved the problem?

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Reset

Perform a reset by unplugging the machine from the mains plug and plugging it back in after 5-seconds.

Has this resolved the problem?

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Reset

Perform a reset by unplugging the machine from the mains plug and plugging it back in after 15-seconds.

Has this resolved the problem?

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Check the machine

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Please allow the machine to cool before testing the power again.

Has this resolved the problem?

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This indicates that the appliance has overheated. This usually happens because the filter needs cleaning. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Overheating

Please allow the machine to cool and the lights stop flashing before testing the power again.

Once cooled down retest the machine.

Has this resolved the problem?

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This indicates that the appliance has overheated. This usually happens because the filter needs cleaning. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Overheating

Please allow the machine to cool and the lights stop flashing before testing the power again.

Once cooled down retest the machine.

Has this resolved the problem?

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Temperature

The Dyson Supersonic Nural™ hair dryer is intelligent. It has a clever microprocessor which regulates temperature to help prevent extreme heat damage to protect natural shine. The maximum operating temperature in normal working conditions is up to 105°C/221°F.

To increase the temperature, press the 'Temperature control' button on the back of the appliance until you have three red LED lights.

                   

The available settings are

One red light - Low gentle drying

                   

Two red lights - Medium 80°C/176°F (Regular drying)

                   

Three red lights - High 100°C/212°F (Fast drying and styling)

                   

When using no attachment, or the scalp protect enabled attachments (Gentle dryer, Styling concentrator or Smoothing concentrator) the temperature settings cannot be changed. The temperature and capsule illumination LEDs will change between yellow, orange, and red depending on the distance the product is from the head.

When using the other non-scalp protect enabled attachments (Diffuser or flyaway smoother) the temperature settings can be manually changed by using the temperature control button.

When using the other non-scalp protect enabled attachments (Wave+Curl diffuser, flyaway attachment or wide-tooth comb) the temperature settings can be manually changed by using the temperature control button.

Has this resolved the problem?

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Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

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Cleaning your filter - Step-by-step

Clean your filter regularly to maintain powerful airflow and keep your hair dryer performing at its best. We recommend cleaning once a month, or when the three LEDs flash continuously.

Unplug your machine from the mains electricity supply and allow to cool before cleaning your filter.

                   

Step 1

To remove the filter cage, hold the handle firmly and gently rotate the filter cage anti-clockwise.

                   

Step 2

Pull the filter cage down and away from the machine.

                   

Step 3

Clean the filter mesh with a soft, dry toothbrush or a C-brush. Don't use chemicals or water.

                   

Step 4

Clip the filter cage back onto the machine. Lock in place by ensuring the dot is below the closed circle.

                   

Has cleaning the filter resolved the problem?

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Try a different plug socket

Unplug the machine and leave it for at least 5 minutes since it was last working to cool down, then plug it back in using a different plug socket.

Extension cable

Please note we do not recommend using your product via an extension cable.

Has this resolved the problem?

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Hot to touch

The air exit, metal ring, attachments, and area shaded in red may be hot during use. Allow them to cool before handling. The other areas of the appliance should not be hot during use.

                   

Is the machine hot to the touch?

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Overheated

This indicates that the appliance has overheated. This usually happens because the filter needs cleaning. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Has this resolved the problem?

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Are any parts of the cable or plug damaged?

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Check the machine

Please check that the socket is not being shared with another electrical device as this may effect the voltage.

Extension cable

Please note we do not recommend using your product via an extension cable.

Your home's power system safely supplies a fixed amount of current, with each component specified and certified to meet the needs of the system. Running multiple appliances using an extension cord could accidentally cause an overload - risking a fire or damage to insulation, and the potential for an electric shock. This is why we advise against using your Dyson machine with an extension cord.

Additionally, as we don't manufacture extension cords ourselves, we're not in a position to vouch for their safety or quality. For this reason, any damage caused to your Dyson machine as a result of using it with an extension cord wouldn't be covered under your Dyson guarantee.

Is the machine plugged into a mains socket?

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WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.

Cleaning your filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

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Plug the machine in

Please connect the power cable to the mains supply socket.

Has this resolved the problem?

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WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.

Cleaning your filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

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Remove any protective packaging from the appliance before continuing with any further checks.

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

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ON/OFF switch

The machine is switched off using the sliding ON/OFF switch.

                   

Was the machine in use when the cut out occurred?

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Reset

Perform a reset by unplugging the machine from the mains plug and plugging it back in after 15-seconds.

Check the plug and power cord for signs of damage.

Has this resolved the problem?

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Check voltage

Please check that the machine is being used in a country with an electricity supply within the same range as that of where it was purchased.

220-240V

Australia

China

Egypt

Europe

Greenland

Hong Kong

India

Indonesia

Ireland

Malaysia

New Zealand

Peru

Philippines

Russia

Singapore

South Africa

South Korea

Thailand

United Arab Emirates

United Kingdom

100-127V

Canada

Japan*

Mexico

Taiwan

United States of America

*Exceptions

Japanese models of Supersonic™ and Airwrap™ will not function in any country outside of Japan. This is because these products are built within a tighter voltage tolerance than other Dyson products. This is in order to protect the motor from damage by varying current. This tighter tolerance means in some instances the product may fail to function when used in some varying territories unlike other Dyson products.

Has this resolved the problem?

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WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

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ON/OFF switch

The machine is switched off using the sliding ON/OFF switch.

                   

Has this resolved the problem?

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Airflow selection

The level of sound from your appliance will vary depending on the airflow selected. To decrease the airflow, press the 'airflow control' button until you have 1 white LED light.

                   

Remove attachments

The level of sound from your appliance will also vary depending on the attachment used. Remove all attachments before continuing to test.

Please select the appropriate option

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Cleaning your filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

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Remove attachments

Remove all attachments and test the machine.

Is the whistling sound still present with all the attachments removed?

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Test the machine

Reattach one attachment and test the machine.

Continue testing each attachment to see if one or multiple are causing the whistling sound.

Please select the appropriate option

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Check the appliance

Make sure the filter cover is properly fitted.

Check the appliance for any loose fitted components.

Can you see any damage to the machine?

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Cleaning your filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

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Within the first few uses it is normal to expect a smell from any brand new appliance with a heating element (e.g. toaster/oven/kettle) The smell will fade with time and usage.

If the smell still occurs after a few uses, please select the appropriate option.

Please select the appropriate option

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Burning smell

Within the first few uses it is normal to expect a smell from any brand new appliance with a heating element (e.g. toaster/oven/kettle etc.)

The smell will fade with time and usage.

Has the smell occurred within the first few uses?

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WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.

Turn off and unplug your Supersonic Nural™ and leave to cool before cleaning.

Cleaning your filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

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Dusty smell

If your appliance has a dusty smell, ensure that the air exit is free of obstructions and clean the filter.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

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Attachment learning

The hair dryer recognises your individual attachments and learns your preferred settings each time.

On first use, the Supersonic Nural™ will default to recommended temperature and airflow settings for each attachment. On next use if the heat, or airflow were changed, the hair dryer will remember the new settings.

Gentle dryer/ bare product - High heat/ High flow

Styling concentrator - High heat / Medium flow

Smoothing nozzle - Medium heat / Medium flow

Flyaway smoother - Low heat / High flow

Diffuser - Low heat / Low flow

                   

Flyaway attachment - Low heat / High flow

Wave+Curl diffuser - Low heat / Low flow

Wide-tooth comb - High heat / High flow

                   

Has this resolved the problem?

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Attachment learning

Attach a valid Supersonic Nural™ attachment.

Manually change the settings to the attachments default settings.

Perform a reset by unplugging the machine from the mains plug and plugging it back in.

The hair dryer will power on to the correct default settings.

Has this resolved the problem?

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Using older Supersonic™ attachments

When using older Supersonic™ attachments with the Supersonic Nural™ the capsule illumination LED will stay yellow, and the heat settings cannot be changed.

Disable Scalp Protect mode by pressing the mode button when using older Supersonic™ attachments, and the heat levels can then be adjusted manually.

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Pause detect

With pause detect when the user places the product either on a table or on the stand the capsule LED will change to 'blue' and will pulse.

                   

To be sure pause detect has activated, place the machine down on a flat surface, or the stand, wait for the capsule LED to change to blue, start to pulse, and the motor sound to ramp down before lifting your hand off the hair dryer.

While using high airflow, before pause detect engages it may push items around the close area but the airflow will start to ramp down quickly.

Pause detect will only work with certain attachments and will not work when using the Wave+Curl diffuser.

                   

Has this resolved the problem?

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Pause detect

Pause detect takes up to 2-seconds to engage.

Make sure the product is put down on a steady and firm flat surface.

Test with another pause detect enabled attachment.

Pause detect will not work when using the diffuser.

                   

Pause detect will not work when using the Wave+Curl diffuser.

                   
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Check the attachment

Make sure the attachments are fitted correctly.

Has this resolved the problem?

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Replacement part required

This can be resolved by replacing the affected attachment.

Gentle dryer

                   

Styling concentrator

                   

Smoothing concentrator

                   

Wide-tooth comb

                   

Flyaway attachment

                   
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Pause detect

Make sure the product is put down on a steady and firm flat surface.

Test with another pause detect enabled attachment.

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Scalp protect mode

The Supersonic Nural™ automatically adjusts air temperature by measuring distance to the hair to help protect the scalp.

                   

Airflow temperature automatically decreases as the machine gets closer to the scalp.

                   

Capsule illumination LEDs will change dynamically between 'yellow, orange and red' depending on the distance the product is from the head.

                   

Scalp protect mode can be disabled/reenabled by pressing the mode button.

                   

Scalp protect mode will only work with certain attachments and will not work when using the Wave+Curl diffuser, Flyaway attachment or Wide-tooth comb.

                   

Has this resolved the problem?

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Check the capsule sensor

Make sure the capsule sensor window film is removed.

Clean the capsule sensor window cover glass by applying gentle pressure using a lint free cloth.

Has this resolved the problem?

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Pause detect

When the hair dryer is placed on the stand pause detect may take a little longer to start due to the vibrations caused by the airflow. To be sure pause detect has activated, wait for the capsule LED to change to blue, start to pulse, and the motor sound to ramp down before lifting your hand off the hair dryer.

Has this resolved the problem?

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Test the machine

Test the machine on a steady firm surface instead of the stand.

Test with another pause detect enabled attachment.

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Pause detect

When placed on the stand pause detect may take a little longer to start due to the vibrations. To be sure pause detect has activated, wait for the capsule LED to change to blue, start to pulse, and the motor sound to ramp down before lifting your hand off the hair dryer.

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When using no attachment, or the scalp protect enabled attachments (Gentle dryer, Styling concentrator or Smoothing concentrator) the temperature settings cannot be changed. The temperature and capsule illumination LEDs will change between yellow, orange, and red depending on the distance the product is from the head.

                   

When using the other non-scalp protect enabled attachments (Wave+Curl diffuser, flyaway attachment or wide-tooth comb) the temperature settings can be manually changed by using the temperature control button.

                   

Scalp protect mode can be disabled/reenabled by pressing the mode button.

                   

Has this resolved the problem?

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Display stand

Attach each accessory to the second magnet on the display stand whilst ensuring that the accessory is aligned to the stand correctly.

The styling concentrator and smoothing nozzle attach to the stand at the top.

The diffuser attaches to the stand at the bottom.

The gentle air attachment can be stored at the top of the stand in replacement of either the styling concentrator or smoothing nozzle.

The flyaway smoother attaches to the middle of the back of the stand.

The wide-tooth comb and flyaway attachment attach to the middle of the back of the stand.

The Wave+Curl diffuser attaches to the stand at the bottom.

The hair dryer attaches to the stand at the top.

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Using the accessories

The hair dryer accessories are magnetic and can be easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them.

                   

Check all accessories

Please try to attach all accessories to the hair dryer.

Has this resolved the problem?

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Gentle dryer

                   

Styling concentrator

                   

Smoothing concentrator

                   

Wide-tooth comb

                   

Wave+Curl diffuser

                   

Flyaway attachment

                   
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Wave+Curl diffuser

2 in 1 Attachment - Dries your curls without extreme heat. Enhances your natural curl definition and adds volume.

Reverse Flow (Inner diffuser removed) - To gently dry curls quickly without disturbance and frizz. Larger volume of hair at once.

Forward Flow - Diffuser insert maintains the high performance of the current diffuser.

                   
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The inner diffuser is held in place by three clips. Make sure they're all fully pushed down and clipped in before using.

Has this resolved the problem?

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The inner diffuser is held in place by three clips. Make sure they're all fully pushed down and clipped in before using.

Has this resolved the problem?

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Allow time for the Wave+Curl diffuser to cool down before changing from forward flow to reverse flow mode.

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Gentle dryer

                   

Styling concentrator

                   

Smoothing concentrator

                   

Diffuser

                   

Flyaway smoother

                   

Wide-tooth comb

                   

Wave+Curl diffuser

                   

Flyaway attachment

                   
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Replacing the filter cover

Please follow the steps in the video. Find the text version of the step-by-step guide instead, under "Please select the appropriate option"

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Replacing the filter cover

Before beginning, turn off and unplug the appliance. Do not cut the power cord.

                   

Secure the cord and broken filter cover in the cardboard packaging. Cut the filter cover with a pair of scissors.

                   

Clip the replacement filter cover over the power cord. Ensure it is securely fastened.

                   

Slide the filter cover over the filter

                   

Twist to lock and check that the cover is secured onto the appliance.

                   

The cardboard packaging and the metal filter cover are recyclable.

                   

Please select the appropriate option

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Clean the filter

Please follow the steps in the video.

Cleaning your filter - Step-by-step

Clean your filter regularly to maintain powerful airflow and keep your hair dryer performing at its best. We recommend cleaning once a month, or when the three LEDs flash continuously.

Unplug your machine from the mains electricity supply and allow to cool before cleaning your filter.

                   

Step 1

To remove the filter cage, hold the handle firmly and gently rotate the filter cage anti-clockwise.

                   

Step 2

Pull the filter cage down and away from the machine.

                   

Step 3

Clean the filter mesh with a soft, dry toothbrush or a C-brush. Don't use chemicals or water.

                   

Step 4

Clip the filter cage back onto the machine. Lock in place by ensuring the dot is below the closed circle.

                   
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How to attach the attachments

Magnetic attachments can be quickly and easily attached to the front of the machine. They can be rotated 360 degrees so you can position them precisely where you need them.

                   

The hair dryer recognises the individual attachments and learns the preferred settings for each. On first use, the Supersonic Nural™ will default to recommended temperature and airflow settings for each attachment. On next use if the heat, or airflow were changed, the hair dryer will remember the new settings.

Gentle air attachment

Default settings - High heat/ High flow.

Evenly diffuses airflow for fast, yet gentle drying.

                   

Styling concentrator

Default settings - High heat / Medium flow.

Fast, precise airflow for controlled styling, one section at a time.

                   

Smoothing nozzle

Default settings - Medium heat / Medium flow.

Helps remove unwanted frizz and create a smooth, natural finish.

                   

Wave+Curl diffuser

Default settings - Low heat / Low flow.

2 in 1 Attachment - Dries your curls without extreme heat. Enhances your natural curl definition and adds volume.

Reverse Flow (Inner diffuser removed) - To gently dry curls quickly without disturbance and frizz. Larger volume of hair at once.

Forward Flow - Diffuser insert maintains the high performance of the current diffuser.

                   

Wide-tooth comb

Default settings - High heat / High flow.

Engineered for curly and textured hair. Lengthen hair, or tease out curls just a little bit.

                   

Flyaway attachment

Default settings - Low heat / High flow.

The ideal finishing tool for sleek, straight styles. Hides flyaways under longer hair to give you a smooth shiny finish.

                   

Is there anything else we can help you with?

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Pacemakers

We recommend to keep the Dyson Supersonic™ hair dryer away from pacemakers, defibrillators, credit cards and electronic storage media. The product is compliant (CE marked) and if there are any concerns then consult with a doctor with regards to specific requirements of your pacemaker.

The magnets have been measured to product approximately 300 gauss.

Is there anything else we can help you with?

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Finding the machine serial number

The serial number can be found in the following locations:

On the box of the machine.

On the front of the instruction manual.

On the power cord near the plug.

Is there anything else we can help you with?

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Styling

Here at Dyson we are the experts in the technology and how it works, but for information on the latest trends and how to create specific styles, we would encourage you to take a look online.

You can follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. You can find our social media links below.

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Understanding the alerts

The LEDs will flash continuously to let you know that the machine needs attention.

Three white lights - Clean filter

                   

Three red lights - Contact Dyson

                   

All lights flashing - Contact Dyson

                   

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Mode button

Disable/reenable scalp protect mode.

                   

Temperature control

Four temperature settings.

                   

Airflow control

Three speed settings.

                   

Power

On/off.

                   

Cold shot

Used to set style.

                   

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Capsule illumination

Capsule illumination LEDs will change dynamically between 'yellow, orange and red' depending on the distance the product is from the head.

Red - High heat

Orange - Medium heat

Yellow - Low heat

Blue - No heat

Blue pulsing - Pause detect

                   

Temperature control

One red light - Low gentle drying

Two red lights - Medium 80°C/176°F (Regular drying)

Three red lights - High 100°C/212°F (Fast drying and styling)

When using no attachment, or the scalp protect enabled attachments (Gentle dryer, Styling concentrator or Smoothing concentrator) the temperature settings cannot be changed. The temperature and capsule illumination LEDs will change between yellow, orange, and red depending on the distance the product is from the head.

                   

Airflow control

One white light - Mild (Styling)

Two white lights - Gentle (Regular drying)

Three white lights - Fast (Fast drying)

                   

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Attachment learning

The Supersonic Nural™ recognises your individual attachments and learns your preferred settings each time.

On first use, the Supersonic Nural™ will default to recommended temperature and airflow settings for each attachment. On next use if the heat, or airflow were changed, the hair dryer will remember the new settings.

Default settings

Gentle dryer/ bare product - High heat/ High flow

Styling concentrator - High heat / Medium flow

Smoothing nozzle - Medium heat / Medium flow

Flyaway smoother - Low heat / High flow

Diffuser - Low heat / Low flow

                   

Flyaway attachment - Low heat / High flow

Wave+Curl diffuser - Low heat / Low flow

Wide-tooth comb - High heat / High flow

                   

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Pause detect

With pause detect when the user places the product either on a table or on the stand the capsule LED will change to 'blue' and will pulse.

                   

To be sure pause detect has activated, place the machine down on a flat surface, or the stand, wait for the capsule LED to change to blue, start to pulse, and the motor sound to ramp down before lifting your hand off the hair dryer.

While using high airflow, before pause detect engages it may push items around the close area but the airflow will start to ramp down quickly.

Pause detect will only work with certain attachments and will not work when using the diffuser.

                   

Pause detect will only work with certain attachments and will not work when using the Wave+Curl diffuser.

                   

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Scalp protect mode

The Supersonic Nural™ automatically adjusts air temperature by measuring distance to the hair to help protect the scalp.

                   

Airflow temperature automatically decreases as the machine gets closer to the scalp.

                   

Capsule illumination LEDs will change dynamically between 'yellow, orange and red' depending on the distance the product is from the head.

                   

Scalp protect mode can be disabled/reenabled by pressing the mode button.

                   

Scalp protect mode will only work with certain attachments and will not work when using the diffuser or flyaway smoother.

                   

Scalp protect mode will only work with certain attachments and will not work when using the Wave+Curl diffuser, Flyaway attachment or Wide-tooth comb.

                   

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Nural™ sensors

A network of Nural™ sensors helps the Dyson Supersonic Nural™ hair dryer enhance and optimise your hair care routine.

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Accelerometer

Used with pause detect.

                   

A motion-sensing accelerometer knows when it’s put down, automatically deactivating the heater, and decreasing airflow and noise.

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Hall effect sensor

Used with attachment learning.

A Hall sensor recognises which styling attachment is connected, automatically switching to its last-used settings.

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Time of Flight sensor

Used with scalp protect mode.

                   

A Time of Flight sensor measures distance, automatically reducing heat as it moves closer to your hair. To maintain a comfortable, consistent scalp temperature.

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Please open the PDF for the user manual

Please click on the link to download the user manual.

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Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

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Cleaning your filter - Step-by-step

Clean your filter regularly to maintain powerful airflow and keep your hair dryer performing at its best. We recommend cleaning once a month, or when the three LEDs flash continuously.

Unplug your machine from the mains electricity supply and allow to cool before cleaning your filter.

                   

Step 1

To remove the filter cage, hold the handle firmly and gently rotate the filter cage anti-clockwise.

                   

Step 2

Pull the filter cage down and away from the machine.

                   

Step 3

Clean the filter mesh with a soft, dry toothbrush or a C-brush. Don't use chemicals or water.

                   

Step 4

Clip the filter cage back onto the machine. Lock in place by ensuring the dot is below the closed circle.

                   

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