Let's get your machine working
DC49i™
Let's get your machine working
DC49i™
Please open the PDF for the user guide.
Please select the appropriate option
Please select the appropriate option
Removing the bin and cyclone
Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
To remove the cyclone and clear bin, push the release button to the side of the carrying handle, as shown.
The carrying handle will be released. Remove the cyclone and clear bin unit.
Emptying the bin
To release the dirt, press the red bin release button.
NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal. Closing the bin base
Close the clear bin base so that it clicks into place and is secure.
Replacing the bin and cyclone
Place the clear bin and cyclone into position on the front of the Main body. The recess in the base of the clear bin must fit onto the lug on the locator bracket.
Push the carrying handle down so it clicks into place on the top of the clear bin and cyclone, ensuring it is secure.
How to clean the bin
Press the release button at the top of the handle and remove the bin from the machine.
Press the release button on the handle to open the bin base.
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill
NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.
Remove the clear bin from the cyclone by pressing the silver button at the back of the cyclone.
The clear bin can be cleaned using clean water.
Clean the bin and cyclone
WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin.
Clean the cyclone shroud with a dry cloth or brush. Do not use water to clean the cyclone.
When checking the suction, it is normal to hear a pulsating noise; this is a protection feature of the digital motor.
Test the suction
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Is the suction strong or weaker than usual?
Check the extension tube, Wand handle and hose
Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.
Remove the Wand handle from the hose by pressing the release catch on the hose.
Press the release catch and remove the hose from the appliance.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Check the duct and hose inlet
Remove the bin and cyclone.
Check the duct grille and hose inlet for damage or blockages and remove as necessary.
Check the cyclone and bin for damage or blockages and remove as necessary.
Rebuild and test the machine.
Clear the Brush bar
Checking the Turbine head openings.
With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.
Unlock the Brush bar end cap
Use a coin to unlock the fastener marked with a padlock.
Remove the Brush bar
Carefully remove the Brush bar and clear any debris.
Please follow the next step.
If you cannot clear an obstruction, the sole-plate can also be removed.
Check the soleplate
Removing the base plate:
To gain access to blockages in the floor tool, remove the soleplate by using a coin to loosen the screw marked with a padlock.
Check the opening for blockages and remove as necessary.
Refit the base plate and lock it in place.
Refit the Brush bar
Replace the Brush bar and secure it by tightening the fastener.
Ensure it is fixed firmly before operating the machine.
Reassemble and test machine.
The filters need to be washed at least once a month.
Wash the filter - step by step
Remove the bin from the cylinder.
Remove filter A
Pull filter A out from the top of the cyclone.
Remove filter B
Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.
Remove filter B from the machine.
Wash filter A
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Wash filter B
Run cold water through both sides of the filter.
Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).
Repeat until clean.
Dry filters
Leave the filters to dry in a warm place for 24 hours, until completely dry.
Ensure the filters are completely dry before refitting into machine.
Refit filter A into the bin assembly.
Refit the bin to the cylinder.
Turn the machine on its side and refit filter B, turn filter B release catch clockwise until the filter cover is locked in place.
Reassemble the machine as shown and test.
Check for blockages
Checking the Turbine head openings.
With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.
Unlock the Brush bar end cap
Use a coin to unlock the fastener marked with a padlock.
Remove the Brush bar
Carefully remove the Brush bar and clear any debris.
Please follow the next step.
If you cannot clear an obstruction, the sole-plate can also be removed.
Remove the base plate
To gain access to blockages in the floor tool, remove the soleplate by using a coin to loosen the screw marked with a padlock.
Check the opening for blockages and remove as necessary.
Refit the base plate and lock it in place.
Refit the Brush bar
Replace the Brush bar and secure it by tightening the fastener.
Ensure it is fixed firmly before operating the appliance.
Test the machine
Reassemble and test the machine.
Check the extension tube, Wand handle and hose
Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.
Remove the Wand handle from the hose by pressing the release catch on the hose.
Press the release catch and remove the hose from the appliance.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Check the duct and hose inlet
Remove the bin and cyclone.
Check the duct grille and hose inlet for damage or blockages and remove as necessary.
Check the bin and cyclone for blockages and remove as necessary.
Rebuild and test the machine.
Wash the filter
Remove the bin from the cylinder.
Remove filter A
Pull filter A out from the top of the cyclone.
Remove filter B
Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.
Remove filter B from the machine.
Wash filter A
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Wash filter B
Run cold water through both sides of the filter.
Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).
Repeat until clean.
Dry filters
Leave the filters to dry in a warm place for 24 hours, until completely dry.
Ensure the filters are completely dry before refitting into machine.
Refit filter A into the bin assembly.
Refit the bin to the cylinder.
Turn the machine on its side and refit filter B, turn filter B release catch clockwise until the filter cover is locked in place.
Reassemble the machine as shown and test.
Is there anything else we can help with?
Please select the appropriate option
Please select the appropriate option
Please note
Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may make a pulsating noise and then automatically cut out.
Please select the appropriate option
The filters need to be washed at least once a month.
Wash the filter - step by step
Remove the bin from the cylinder.
Remove filter A
Pull filter A out from the top of the cyclone.
Remove filter B
Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.
Remove filter B from the machine.
Wash filter A
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Wash filter B
Run cold water through both sides of the filter.
Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).
Repeat until clean.
Dry filters
Leave the filters to dry in a warm place for 24 hours, until completely dry.
Ensure the filters are completely dry before refitting into machine.
Refit filter A into the bin assembly.
Refit the bin to the cylinder.
Turn the machine on its side and refit filter B, turn filter B release catch clockwise until the filter cover is locked in place.
Reassemble the machine as shown and test.
Did washing the filters resolve the problem?
Check the floor tool
Checking the Turbine head openings.
With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.
Unlock the Brush bar end cap
Use a coin to unlock the fastener marked with a padlock.
Remove the Brush bar
Carefully remove the Brush bar and clear any debris.
Reassemble and test the machine.
Rattle noise
Remove the bin and cyclone.
Turn the machine on.
Clean the bin
Press the release button at the top of the handle and remove the bin from the machine.
Press the release button on the handle to open the bin base.
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill
NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.
Remove the clear bin from the cyclone by pressing the silver button at the back of the cyclone.
The clear bin can be cleaned using clean water.
Clean the bin and cyclone.
WARNING: Do not use detergents, polishes or air fresheners to clean the bin.
Clean the cyclone shroud with a dry cloth or brush. Do not use water to clean the cyclone.
Replace the bin and turn the machine on.
Check the extension tube and hose
Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.
Remove the Wand handle from the hose by pressing the release catch on the hose.
Press the release catch and remove the hose from the appliance.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Reassemble and test machine.
Check the floor tool
Checking the Turbine head openings.
With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.
Unlock the Brush bar end cap.
Use a coin to unlock the fastener marked with a padlock.
Remove the Brush bar
Carefully remove the Brush bar and clear any debris.
Reassemble and test the machine.
Test the suction
A whistle suggests that air is escaping due to a missing seal or blockage.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Is the suction strong or weaker than usual?
Test the suction
When checking the suction it's normal to hear a pulsating noise; this is a protection feature of the digital motor.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Is the suction strong or weaker than usual?
Please select the appropriate option
Press the switch
Press the rear of the switch to make sure it stays in the on position.
Please select the appropriate option
Please note
Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may make a pulsating noise and then automatically cut out.
This machine has a digital motor, there is no need to wait after it has cut out.
Please select the appropriate option
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
When did the machine last have power?
Check thermal cut-out
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.
Please select the appropriate option
Test the suction
When checking the suction it's normal to hear a pulsating noise; this is a protection feature of the digital motor.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Is the suction strong or weaker than usual?
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
What sort of smell?
Musty or damp smell
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Clean the bin and cyclone
To remove the cyclone and clear bin, push the release button to the side of the carrying handle. The carrying handle will be released. Remove the cyclone and clear bin unit.
To release the dirt, press the red bin release button.
NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.
Using a dry cloth or combination tool clean the shroud.
Clean the clear bin with cold water only.
WARNING: Do not use any detergents or polishes on the bin.
The filters need to be washed at least once a month.
Wash the filter - step by step
Remove the bin from the cylinder.
Remove filter A
Pull filter A out from the top of the cyclone.
Remove filter B
Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.
Remove filter B from the machine.
Wash filter A
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Wash filter B
Run cold water through both sides of the filter.
Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).
Repeat until clean.
Dry filters
Leave the filters to dry in a warm place for 24 hours, until completely dry.
Ensure the filters are completely dry before refitting into machine.
Refit filter A into the bin assembly.
Refit the bin to the cylinder.
Please select the appropriate option
Which part is broken?
Clear the Brush bar
Checking the Turbine head openings.
With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.
Unlock the Brush bar end cap
Use a coin to unlock the fastener marked with a padlock.
Remove the Brush bar
Carefully remove the Brush bar and clear any debris.
Please select the next step
Check the soleplate
If you cannot clear an obstruction, the sole-plate can also be removed.
Removing the base plate.
To gain access to blockages in the floor tool, remove the sole-plate by using a coin to loosen the screw marked with a padlock.
Check the opening for blockages and remove as necessary.
Refit the base plate and lock it in place.
Refit the Brush bar
Refit the Brush bar
Replace the Brush bar and secure it by tightening the fastener.
Ensure it is fixed firmly before operating the appliance.
Reassemble and test the machine.
The filters need to be washed at least once a month.
Wash the filter - step by step
Remove the bin from the cylinder.
Remove filter A
Pull filter A out from the top of the cyclone.
Remove filter B
Turn the appliance on its side and turn filter B's release catch anti clockwise until the filter cover can be removed.
Remove filter B from the machine.
Wash filter A
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Wash filter B
Run cold water through both sides of the filter.
Tap the filter 10 times (tap out on the hard plastic edge of the filter, not the rubber edge).
Repeat until clean.
Dry filters
Leave the filters to dry in a warm place for 24 hours, until completely dry.
Ensure the filters are completely dry before refitting into machine.
Refit filter A into the bin assembly.
Refit the bin to the cylinder.
Turn the machine on its side and refit filter B, turn filter B release catch clockwise until the filter cover is locked in place.
Reassemble the machine as shown and test.
Using the cable
Ensure the machine is switched off.
Unplug the appliance.
If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.
If the machine is spitting out dust, there may be a blockage. When checking the suction it's normal to hear a pulsating noise; this is a protection feature of the digital motor.
Blockage
If the machine is spitting out dust, this could indicate a blockage in the machine. Please proceed to the next step.
Test the suction
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Is the suction strong or weaker than usual?
Please select the appropriate option
Assembling your Dyson machine
Attach the hose to the hose inlet on the front of the machine.
Clip the hose to the rear of the Wand handle.
Clip the Wand handle to the extension tube.
Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.
Attach the floor tool to the extension tube.
Insert the tools into the holster and attach to the extension tube.
Using the Turbine head
The Brush bar can be turned on and off by using the dial on the turbine head as shown below.
Brush bar turned on for carpets.
Brush bar turned off for hard or delicate flooring.
Using the accessories
Attach the accessory tools to the Wand handle or extension tube ensuring they 'click' into place.
Alternatively, remove the extension tube and Wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place.
Using the extension tube
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.
Using the cable
Ensure the machine is switched off.
Unplug the appliance.
To retract the cable, press the button firmly until it clicks and the cable rewinds.
Storing the tools
The accessory tools
- Attach the tools to the tool holster.
- Clip the tool holster to the extension tube as shown below.
The floor tool
Press the red button and collapse the Extension tube fully.
Store the floor tool by inserting it in the clip at the back of the Main body.
Carrying your Dyson machine
Carry the machine by the main handle on the body.
Do not press the cyclone release button or shake the machine when carrying or the cyclone could disengage, fall off and cause injury.
Serial number location
The serial number can be found underneath the machine between the wheels.
Quick start guide
Please follow the steps in the video.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
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Further help
DC49i™
