Let's get your machine working

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€46.12

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€46.12

Please call us to resolve this problem.

It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€46.12

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€46.12

Please call us to resolve this problem.

It looks like the Musclehead floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Musclehead floor tool

Part no. 965577-01

Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.

€60.27

Musclehead floor tool

Part no. 965577-01

Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.

€60.27

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 923410-14

Replacement cyclone for your Dyson vacuum cleaner.

€51.66

Cyclone

Part no. 923410-14

Replacement cyclone for your Dyson vacuum cleaner.

€51.66

Out of stock.

€51.66

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 923411-01

Replacement clear bin for your Dyson vacuum cleaner.

If you require this part please email us.

€35.67

Clear bin

Part no. 923411-01

Replacement clear bin for your Dyson vacuum cleaner.

If you require this part please email us.

€35.67

Out of stock.

€35.67

Keep me updated

Please call us to resolve this problem.

It looks like the Combination tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

€27.50

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

€27.50

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 923410-14

Replacement cyclone for your Dyson vacuum cleaner.

€51.66

Cyclone

Part no. 923410-14

Replacement cyclone for your Dyson vacuum cleaner.

€51.66

Out of stock.

€51.66

Keep me updated

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 923410-14

Replacement cyclone for your Dyson vacuum cleaner.

€51.66

Cyclone

Part no. 923410-14

Replacement cyclone for your Dyson vacuum cleaner.

€51.66

Out of stock.

€51.66

Keep me updated

Please call us to resolve this problem.

It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€46.12

Dual-mode floor tool

Part no. 916962-03

Adjustable floor tool for optimum suction across all floor surfaces.

€46.12

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 966252-02

Replacement hose for your Dyson vacuum cleaner.

If you require this part please email us.

€39.36

Hose

Part no. 966252-02

Replacement hose for your Dyson vacuum cleaner.

If you require this part please email us.

€39.36

Please call us to resolve this problem.

It looks like the Musclehead floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Musclehead floor tool

Part no. 965577-01

Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.

€60.27

Musclehead floor tool

Part no. 965577-01

Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.

€60.27

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 922444-02

Replacement post filter for your Dyson vacuum cleaner.

€51.66

Post filter

Part no. 922444-02

Replacement post filter for your Dyson vacuum cleaner.

€51.66

Out of stock.

€51.66

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Stair tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Stair tool

Part no. 914417-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€27.50

Stair tool

Part no. 914417-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€27.50

Please call us to resolve this problem.

It looks like the Wand handle isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

€23.37

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

€23.37

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-01

Combines with other Dyson tools to provide a longer reach.

€33.82

Extension tube

Part no. 917260-01

Combines with other Dyson tools to provide a longer reach.

€33.82

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

DC28c Multi Floor™

Let's get your machine working

Let's get your machine working

How to check for blockages

Check blockages

More help required

Troubleshooting

Unusual noise

Issue not resolved, please speak to our Customer Support Team

Check for blockages

Issue resolved

Check blockages

Check blockages

Check the Turbine head

Issue not resolved, please speak to our Customer Support Team

Check the Dual mode floor tool

Musclehead floor tool

Wash the filter

Wash the filter

Check the hose and seals

Issue not resolved, please speak to our Customer Support Team

Pick up issue

Suction weaker than usual

Strong suction

Check the Dual mode floor tool

Check floor tool blockage

Has this resolved the problem?

Check blockages

Wash the filter

Wash the filter

Replacement part required

Replacement part required

Musclehead floor tool

Check floor tool blockage

Check blockages

Replacement part required

Check the Triggerhead

Check for blockages

Check for blockages

Check blockages

Wash the filter

Wash the filter

Replacement part required

Replacement part required

Power or electrical issue

Issue not resolved, please speak to our Customer Support Team

No power

Less than two hours

Checking for blockages

More than two hours

Issue not resolved, please speak to our Customer Support Team

Unusual smell

Damp smell

Clean the bin and cyclone

Wash the filter

Issue not resolved, please speak to our Customer Support Team

Unpleasant smell

Visible issue

Check the floor tool

Check the Wand

Dual mode floor tool not adjusting

Wash the filter

Wash the filter

Wash the filter

Replacement part required

Ball is getting hot

Checking for blockages

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Replacement part required

Replacement part required