Let's get your machine working
DC05 Absolute™Let's get your machine working
DC05 Absolute™
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Emptying the bin
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More help required
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Troubleshooting
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Unusual noise
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Grating or grinding noise
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Whistle noise
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Check for blockages
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Check duct, bin and cyclone
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Washing the filter
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Washing the filter
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Check the floor tool
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Issue not resolved, please speak to our Customer Support Team
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Check for blockages
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Rattle noise
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Issue not resolved, please speak to our Customer Support Team
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Clean bin and cyclone
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Check hose and Wand
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Dual mode check
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Pick up issues
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Power or electrical issue
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Check electrics
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Test the power
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Less than two hours
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Pick up issues
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Washing the filter
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Washing the filter - step by step
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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The switch is not working properly
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Musty or damp smell
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Wash the filter
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Washing the filter - step by step
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Visible issue
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Cable won't rewind
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Checking for blockages
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User guide
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Changing the Wand batteries
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How to use the Wand handle controls
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How to use the cable rewind
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How to attach the accessories
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How to find the serial number
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How to assemble your Dyson machine
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please select the appropriate option
Emptying the bin
Remove the bin by pressing the catch on top of the handle.
The bin easily pulls away from the Main body.
Remove the cyclone from the bin by pressing the release catch on top of the clear handle.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Ensure the bin seal is not missing or damaged.
Please select the appropriate option
Please select the appropriate option
What sort of noise?
Check the turbo head
The red light warns that the Brush bar is obstructed. Turn power off and remove obstruction.
Check if red light is flashing. If not there may still be a blockage within the floor tool.
Undo the soleplate fasteners at each end of the Motorhead floor tool with a coin to remove the soleplate underneath. Turn the turbo brush over so that you are looking at the base where the Brush bar is.
Carefully use a pair of scissors to cut away any hair and fibres from the Brush bar ensuring you do not cut off any bristles on the Brush bar.
Check for blockages and remove as necessary.
Reassemble and test the machine.
Test the suction
A whistle suggests that air is escaping due to a missing seal or blockage.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Is the suction strong or weaker than usual?
Check for blockages
Checking the Wand handle and extension tube.
Disconnect the handle from the extension tube.
- Disconnect the floor tool from the extension tube.
Check the handle for blockages and remove as necessary.
Check both ends of the extension tube for blockages and remove as necessary.
Disconnect the hose from the inlet and check both parts for blockages and remove as necessary.
Reassemble and test the machine.
Check for blockages
Remove the bin by pressing the catch on top of the handle.
The bin easily pulls away from the Main body.
Remove the cyclone from the bin by pressing the release catch on top of the clear handle.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Ensure the bin seal is not missing or damaged.
Ensure the bin inner is clear and large cone seal is not missing or damaged.
Ensure the cyclone is clean including bleed valve located at the top.
Check the cyclone top (handle) and hose inlet for damage or blockages and remove as necessary.
Reassemble and test machine.
Wash the filter
Please follow the steps in the video.
Has washing the filter resolved the problem?
Remove the filter
Press the release catch on the cyclone assembly and remove the filter from the machine.
Wash the filter
Wash both parts in cold water only.
WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.
Repeat until the water runs clear.
Dry filter
Leave the filter to dry in a warm place for 24 hours, until completely dry.
Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Reassemble the machine
Replace the filter and reassemble the machine.
Check the floor tool
Remove the floor tool from the metal extension tube by pressing the lower clip located on the plastic cuff on the extension tube.
Check the opening of the floor tool for blockages and remove if necessary.
Has checking the floor tool resolved the problem?
Check for blockages
Remove the hose from the Main body.
Detach the Wand from the extension tube.
Check for blockages and remove as necessary.
Check both ends of the flexible hose.
Check both ends of the Wand handle.
Check both ends of the extension tube.
Reassemble and test the machine.
Test the machine without the bin
Press the bin release catch.
Remove the bin and cyclone from the Main body.
Turn the machine on.
Cleaning the bin and cyclone
Remove the bin by pressing the catch on top of the handle.
The bin easily pulls away from the Main body.
Remove the cyclone from the bin by pressing the release catch on top of the clear handle.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Ensure the bin seal is not missing or damaged.
Check for blockages.
Ensure the bin inlet is clear and large cone seal is not missing or damaged.
Ensure the cyclone is clean including bleed valve located at the top.
Check the cyclone top (handle) and hose inlet for damage or blockages and remove as necessary.
Reassemble and test the machine.
Check for blockages
Remove the hose from the Main body.
Detach the Wand from the hose and extension tube.
Check for blockages and remove as necessary.
Check both ends of the flexible hose.
Check both ends of the Wand handle.
Check both ends of the extension tube.
Reassemble and test the machine.
Check the floor tool
Remove the floor tool from the metal extension tube by pressing the lower clip located on the plastic cuff on the extension tube.
Check the openings of the floor tool for blockages and remove if necessary.
Test the suction
Remove the floor tool from the extension tube.
Ensure that the extension tube is fully extended and clicks firmly into place.
Turn the machine on and place your hand at the base of the extension tube.
Is the suction at the extension tube strong or weaker than usual?
Please select the appropriate option
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
When did the machine last have power?
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Test the suction
Remove the floor tool from the extension tube.
Ensure that the extension tube is fully extended and clicks firmly into place.
Turn the machine on and place your hand at the base of the extension tube.
Is the suction at the extension tube strong or weaker than usual?
Wash the filter
Please follow the steps in the video.
Is there anything else we can help with?
Remove filter
Press the release catch on the cyclone assembly and remove the filter from the machine.
Wash the filter
Wash both parts in cold water only.
WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.
Repeat until the water runs clear.
Dry filter
Leave the filter to dry in a warm place for 24 hours, until completely dry.
Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Reassemble the machine
Replace the filter and reassemble the machine.
The switch does not light up.
Test the switch
Press the rear of the switch to make sure it stays in the on position.
Please select the appropriate option
What sort of smell?
Cleaning the bin and cyclone
Remove the bin by pressing the catch on top of the handle.
The bin easily pulls away from the Main body.
Remove the cyclone from the bin by pressing the release catch on top of the clear handle.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Ensure the bin seal is not missing or damaged.
Ensure the bin inner is clear and large cone seal is not missing or damaged.
Ensure the cyclone is clean including bleed valve located at the top.
Check the cyclone top (handle) and hose inlet for damage or blockages and remove as necessary.
Test the machine
Reassemble and test the machine.
Wash the filter
Please follow the steps in the video.
Has washing the filters resolved the problem?
Remove filter
Press the release catch on the cyclone assembly and remove the filter from the machine.
Wash the filter
Wash both filters in cold water only (Please do not use detergent, do not wash in a dishwasher or washing machine).
Repeat the steps until the water runs clear.
Dry filter
Leave the filter to dry in a warm place for 24 hours, until completely dry.
Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Reassemble the machine
Replace the filter and reassemble the machine.
Please select the appropriate option
Using the cable
Ensure the machine is switched off.
Unplug the machine before rewinding the cable.
If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.
Test the suction
If the machine is spitting out dust, there may be a blockage.
This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, leave it for at least an hour to cool down.
Please select the appropriate option
Test the suction
Remove the floor tool from the extension tube.
Ensure that the extension tube is fully extended and clicks firmly into place.
Turn the machine on and place your hand at the base of the extension tube.
Is the suction at the extension tube strong or weaker than usual?
How to change the Wand handle batteries
The Wand has two AA batteries used to power the ON/OFF controls.
The battery cover is at the front of the Wand handle.
Use a flat head screw driver to undo the cover. Remove batteries and replace.
Wand handle controls
The machine can be turned on and off using the Wand handle.
Press the button to the front of the handle to activate.
Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.
Using the cable
To retract the cable, press the button firmly until it clicks and the cable rewinds.
Attach the tools
Attach the tools directly to the Wand or extension tube.
Serial number location
The serial number can be found on the rating plate, underneath the machine, between the two wheels.
Assembling your Dyson machine
Attach the hose to the hose retainer clip onto the front of the machine.
Clip the Wand handle to the extension tube.
Clip the tool holster to the hose.
Attach the floor tool to the extension tube.
Push the hose cuff into the hose inlet on the side of the Main body.