Let's get your machine working
DC25 Animal™Let's get your machine working
DC25 Animal™
-
DC25/DC29 Upright
-
Cleaning the bin and cyclone
-
More help required
-
How to assemble your Dyson machine
-
Issue resolved
-
Brush bar switch
-
How to carry your Dyson machine
-
How to vacuum
-
Attaching the accessories
-
Serial number location
-
User guide
-
Troubleshooting
-
Unusual noise
-
Grinding noise
-
Stopped - check Brush bar
-
Issue resolved
-
Check the Cleaner head - step by step
-
Issue not resolved, please speak to our Customer Support Team
-
High pitched whistle
-
Issue not resolved, please speak to our Customer Support Team
-
Remove the post-filter
-
Remove the post-filter
-
Remove the post-filter
-
Refit the post-filter
-
Pick up issues
-
The base
-
Clear the Brush bar
-
Check inlet suction
-
Check Cleaner head
-
Check duct
-
Replacement part required
-
Check changeover valve
-
Check the cyclone
-
Wash the filters
-
Washing the filters - step by step
-
Issue not resolved, please speak to our Customer Support Team
-
Check lower duct
-
Both base and hose
-
How to refit the lower duct hose
-
Check changeover valve
-
Check hose suction
-
Check the Wand
-
Check the hose
-
Power or electrical issue
-
The Brush bar is not spinning on the floor tool
-
No power
-
Less than two hours
-
Pick up issues
-
Washing the filters
-
Washing the filters - step by step
-
More than two hours
-
Intermittent power
-
Washing the filters
-
Switch not working
-
Unusual smell
-
Musty - clean cyclone
-
Visible issue
-
No longer supported
-
Check the post-filter
-
Refit the post-filter
-
Issue not resolved
-
Refit the post-filter
-
Bin base jammed
-
Wand stuck
-
Wand checks step by step
-
Sparks or smoke
-
Stabiliser issue
-
Check Cleaner head for blockages
-
Replace pin
-
Check the stabiliser step by step
-
Issue not resolved, please speak to our Customer Support Team
-
The machine won't recline
-
Refit pins
-
Check mechanism
-
Issue not resolved, please speak to our Customer Support Team
-
Check the Brush bar
-
Is the ball jamming?
-
Check Brush bar - video
-
Replacement part required
-
Spitting out dust
-
Emptying the bin
-
The machine won't stand upright
-
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.
Lower duct hose
Part no. 914197-03
Replacement lower duct hose for your Dyson vacuum cleaner.
€6.15
Lower duct hose
Part no. 914197-03
Replacement lower duct hose for your Dyson vacuum cleaner.
€6.15
How to install this part
0:00
0:00 / 1:11
Email Link
Wrong email addressPrimary Email Address*Add Another Email AddressWrong email addressFrom*Message
CancelSend Email
Get Embed Code
To get embed code, copy and paste: Embed Size640x480
CancelSelect All
Share Link
To share this link, copy and paste:
CancelSelect All
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please select the appropriate option
Clean the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base and release the dust.
This can be done directly into a Bin, or into a bag wrapped around the cyclone.
Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
WARNING: Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.
Clear any hair or fibres from the cyclone shroud.
WARNING: Do not use any water on the cyclone.
Please select the appropriate option
Assembly instructions
Lay the machine on its back.
Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.
Push firmly: the Cleaner head will click into place.
Attach the Wand.
Attach Wand to top of hose so that it 'clicks' into place.
Fit the bottom of the Wand to the machine ensuring that it 'clicks' into place.
Slide the metal section of the Wand down through the hose and cover the top with the Wand cap.
Store the tools
Attach the tools to the holder on the side of the machine.
How to use the Brush bar
Note: The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.
Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors.
Press the button again to restart the brushes for vacuuming carpets.
Carrying your Dyson machine
Lift the machine only by the carry handle on the cyclone top.
For your safety, do not press the cyclone release when carrying your machine.
How to start vacuuming
Plug the machine in.
Pull handle back and recline machine into vacuuming position ensuring the stabilising wheels are facing up towards the back of the machine.
Press the ON/OFF switch.
Small movements of the wrist will create a zig zag motion in the Cleaner head allowing easier cleaning around furniture.
Extend the wand until it clicks.
Press the wand release button and lift the wand out of the hose.
Lift the wand handle cap and push on to the hose until it clicks into place.
Push the combination tool on to the end of the wand handle.
Alternatively, click the combination tool directly to the hose.
Attaching the accessories
Pull the Wand upwards and out of the machine.
Attach either the combination tool or the stair tool to the Wand or hose.
Serial number location
Remove the bin from the machine.
The serial number can be found behind the bin on the Main duct.
Please select the appropriate option
What sort of noise?
Turn off the Brush bar
Plug the machine in.
Recline it into the vacuuming position.
Turn it on and turn the Brush bar off using the grey switch next to the on button.
Has the noise stopped?
Clear the Brush bar
Please follow the steps in the video.
Has this resolved the problem?
Clear the Cleaner head
Turn off and unplug the machine.
Lay the machine on its back.
Remove the Cleaner head by pushing the tab underneath and lifting the Cleaner head upwards. Separate the Cleaner head from the machine.
Using a coin, undo the end cap and remove the Brush bar.
Carefully cut away any hair or fibres using scissors.
Check the Brush bar and end cap for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Reassemble the machine
Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.
Push the Brush bar back into the Cleaner head.
Close the end cap and lock it using a coin.
Push the head onto the machine until it clicks into place.
Check that the Brush bar spins when the machine is reclined and power turned on.
If there was a blockage in the inlet or Cleaner head please ensure tests are carried out as there may be blockages further through the machine.
Retest the machine.
Remove the bin and cyclone
Press the button at the top of the cyclone handle.
Remove the bin and cyclone from the machine.
Turn the machine on, keeping it in the upright position.
Remove the post-filter
Recline the machine and lay it on its back or side.
Press the button on the ball and remove the post-filter cover.
Press the release catch on the filter and pull filter out of the ball.
Turn the machine on.
Is the whistle still present with the post-filter removed?
Refit the filter
Place the filter back in the ball.
Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.
Test the machine.
Has this resolved the problem?
Remove the post-filter
Recline the machine and lay it on its back.
Press the button on the ball and remove the post-filter cover.
Press the release catch on the filter and pull filter out of the ball.
Check the housing for any debris and remove as necessary.
Replace post-filter cover and move machine without post-filter in place.
Please follow the next step.
Refit the filter
Place the filter back in the ball.
Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.
Test the machine.
Has this resolved the problem?
Which area isn't providing the performance you'd expect?
Check the Brush bar
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
Switch off and unplug the machine before proceeding.
Check inlet suction
Place foot on stabiliser pedal to recline machine into the vacuuming position. Lay the machine on its back.
Remove the cleaner head by pushing the tab underneath.
Lift the Cleaner head upwards. Separate the Cleaner head from the machine.
Switch the machine on.
Place your hand over the opening and test the suction.
Is the suction at the Cleaner head inlet strong or is it weaker than usual?
Switch off and unplug the machine before proceeding.
Check Cleaner head
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres using scissors.
Check the Brush bar and end cap for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Reassemble the machine
Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.
Push the Brush bar back into the Cleaner head.
Close the end cap and lock it using a coin.
Push the head onto the machine until it clicks into place.
Check that the Brush bar spins when the machine is reclined and power turned on.
If there was a blockage in the inlet or Cleaner head please ensure tests are carried out as there may be blockages further through the machine.
Retest the machine.
Check the lower duct hose
Turn off and unplug the machine.
Recline the machine and lay it on its back.
Pull the flexible lower duct hose away from the rigid pipe.
Check the hose and the rigid pipes for damage or blockages and remove as necessary.
Refit the lower duct hose
Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.
Position the other end onto the duct closest to the Cleaner head.
Slowly stand the machine upright until the hose slides into place.
Has this resolved the problem?
Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.
Check the changeover valve
Remove the bin.
Check that the teardrop-shaped piece of clear plastic is in place and moves freely.
This should rotate from one side to the other when the Wand is pulled up and replaced in the machine.
Check the rectangular inlet for blockages and remove as necessary.
The flexible hose behind the teardrop can be removed from the top end to clear a blockage.
With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.
Check the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.
Check the bin and cyclone for blockages and remove as necessary.
Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.
Clear any hair or fibres from the cyclone shroud.
Reassemble and test the machine.
Wash the filters
Please follow the steps in the video.
Has washing the filters resolved the problem?
Remove the filters
Your machine has two washable filters which require washing at least once every 3 months.
Remove the clear bin from your machine by pressing the cyclone release catch as shown.
To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.
To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.
Wash both filters in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Repeat the steps until the water runs clear.
Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.
Dry filters
Leave the filters to dry in a warm place for 24 hours, until completely dry.
Replace filters and test machine.
Only remove the lower duct hose if you are confident you can refit it.
Check the lower duct hose
Turn off and unplug the machine.
Recline the machine and lay it on its back.
Pull the flexible lower duct hose away from the rigid pipe.
Check the hose and the rigid pipes for damage or blockages and remove as necessary.
Refit the lower duct hose
Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.
Position the other end onto the duct closest to the Cleaner head.
Slowly stand the machine upright until the hose slides into place.
Has this resolved the problem?
Check the lower duct hose
Turn off and unplug the machine.
Recline the machine and lay it on its back.
Pull the flexible lower duct hose away from the rigid pipe.
Check the hose and the rigid pipes for damage or blockages and remove as necessary.
Please follow the next step.
Refit the lower duct hose
Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.
Position the other end onto the duct closest to the Cleaner head.
Slowly stand the machine upright until the hose slides into place.
Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.
Check the changeover valve
Remove the bin.
Check that the teardrop-shaped piece of clear plastic is in place and moves freely.
This should rotate from one side to the other when the Wand is pulled up and replaced in the machine.
Check the rectangular inlet for blockages and remove as necessary.
The flexible hose behind the teardrop can be removed from the top end to clear a blockage.
With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.
Test the hose suction
There will be no suction from the Wand while it is attached to the machine or if the vacuum is reclined.
Open the Wand glamour cap and pull the Wand upwards.
Continue to pull the Wand away from the machine.
Press the release catch at the top of the hose to detach the Wand.
Turn the machine on and test the suction from the hose.
Is the suction from the hose strong or weaker than usual?
Check the Wand
Look through the Wand and remove any blockages.
Check the Wand for damage.
Has this resolved the problem?
Check the hose
Remove the bin from the machine.
Press the release hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.
Check the hose for any holes or tears and remove any blockages.
Reassemble and test machine.
Please select the appropriate option
Clear the Brush bar
Please follow the steps in the video.
Has this resolved the problem?
When did the machine last have power?
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Which area isn't providing the performance you'd expect?
Wash the filters
Please follow the steps in the video.
Is there anything else we can help with?
Remove filter
Your machine has two washable filters which require washing at least once every 3 months.
Remove the bin from your machine by pressing the cyclone release catch as shown.
To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.
To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.
Wash both filters in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Repeat the steps until the water runs clear.
Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.
Dry filters
Leave the filters to dry in a warm place for 24 hours, until completely dry.
Replace filters and test machine.
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Has checking the electrics resolved the problem?
Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.
Wash the filters and check for blockages
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.
Please follow the appropriate routes to wash the filters and check for blockages.
Please select the appropriate option
Wash the filters
Please follow the steps in the video.
Has this resolved the problem?
The switch does not light up.
Press the switch
Press the rear of the switch to make sure it stays in the on position.
What sort of smell?
Check the bin and cyclone
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base and release the dust.
This can be done directly into a Bin, or into a bag wrapped around the cyclone.
Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
WARNING: Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.
Clear any hair or fibres from the cyclone shroud.
WARNING: Do not use any water on the cyclone.
Once the parts are completely dry, reassemble and test the machine.
Check the post-filter
The post-filter may have slipped out of place.
Recline the machine and lay it on its back.
Press the button on the ball and remove the post-filter cover.
Press the release catch on the filter and pull filter out of the ball.
Please follow the next step.
Refit the filter
Place the filter back in the ball.
Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.
Test the machine.
Check the post-filter
The post-filter may have slipped out of place.
Recline the machine and lay it on its back.
Press the button on the ball and remove the post-filter cover.
Press the release catch on the filter and pull filter out of the ball.
Please follow the next step.
Release the catch by hand
Press the button at the top of the handle and remove the bin from the machine.
Pull the clear plastic catch on the base away from the bin.
Open the bin base and tip away the contents.
Press the bin release button on the cyclone handle.
Releasing a jammed wand
Please follow the steps in the video.
Has this resolved the problem?
Untwist the hose
This issue could be caused by a twisted hose.
If the Wand is jammed in the hose begin by removing the bin.
Please follow the steps as shown in the video below.
Pull the Wand up as high as it will go.
Press the hose release catch and pull it away from the back of the machine.
Untwist and refit the hose.
If the hose pulls out to the top but does not release, this issue can be resolved by booking a repair.
If the wand won't return to the hose
Press the hose release catch and pull it away from the back of the machine.
Untwist and refit the hose.
Has this resolved the problem?
Please select the appropriate option
Check the Cleaner head
Turn off and unplug the machine.
Lay the machine on its back.
Remove the Cleaner head by pushing the tab underneath and lifting the Cleaner head upwards. Separate the Cleaner head from the machine.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres using scissors.
Check the Brush bar and end cap for signs of damage.
Check the Cleaner head entrance and machine inlet for any blockages and remove as necessary.
Reassemble the machine
Locate the end of the Brush bar that has a small screw in the centre. Place the end cap on this end.
Push the Brush bar back into the Cleaner head.
Close the end cap and lock it using a coin.
Push the head onto the machine until it clicks into place.
Has this resolved the problem?
Standing the vacuum cleaner upright
Please follow the steps in the video.
Is the pin on the left hand side out of position?
Stabiliser
Place one hand on each stabiliser wheel and press down towards the floor quickly and firmly until there is a click.
Check the left hand side of the stabiliser, pedal and duct pivot for damage. If any of these parts are damaged book a repair.
Try standing the machine upright.
Has this resolved the problem?
Check the stabiliser
Unplug the machine.
A pin is located on either side of the red peddle. If the pin is out of position, this can be resolved by moving the pin back into the right slot.
Lay the machine on its front so that the stabiliser is clearly visible.
When standing behind the machine with the wand pointing away from you, locate the stabiliser pins.
Push pins back into place
It may be possible to push the pin(s) back into place.
Lay the machine on its front and push the pins back into the runners.
Has this resolved the problem?
Recline the machine
Ensure there is nothing blocking the stabiliser mechanism.
Recline the machine by placing your foot on the stabiliser pedal, if you feel some resistance, inspect the area for damage.
Check the Brush bar
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
Check the post-filter
The post-filter may have slipped out of place.
Recline the machine and lay it on its back.
Press the button on the ball and remove the post-filter cover.
Press the release catch on the filter and pull filter out of the ball.
Please follow the next step.
Clear the Brush bar
Please follow the steps in the video.
Has this resolved the problem?
Blockage issue
This suggests that there is a blockage somewhere in the machine.
Where is the dust falling from?
Empty the bin
Press the button at the top of the handle and remove the bin from the machine.
Press the button again to open the bin base and release the dust.
This can be done directly into a Bin, or into a bag wrapped around the cyclone.
To completely detach the bin from the cyclone - press the release catch at the top of the clear bin.