Let's get your machine working
Dyson Airblade™Let's get your machine working
Dyson Airblade™
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Cleaning instructions
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More help required
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Changing the filter - step by step
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Issue resolved
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Replacing the fascia
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Troubleshooting
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Air feeling hot/weak
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No fault found
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Hot air - check air knives
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Power issue
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Check RCD unit
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Issue resolved
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Check other appliances
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No fault found - electrical supply issue
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Confirm power to unit
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No fault found - electrical supply issue
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Issue not resolved, please speak to our Customer Support Team
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Machine running constantly
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Lighting issues
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Cycle time confirmation
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Check for damage to lens
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Damage to lens location
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Faulty/Damaged IR sensor
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Faulty/Damaged IR sensor
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Intermittent power or cutting out
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Check for damage to lens
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Issue not resolved, please speak to our Customer Support Team
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Damage to lens location
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please contact our Customer Support Team
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Cosmetic damage
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Issue not resolved, please speak to our Customer Support Team
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Flow lines
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Water on wall, floor or surface
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Cleaning instructions
The cleaning guide is available at the link above.
To keep your Airblade looking new, ensure that all surfaces of the Airblade hand dryer are cleaned daily with a soft cloth and a nonabrasive/non-caustic cleaning solution.
Wipe down the fascia daily to avoid mineral deposits and build up of debris. Clean the floor and wall beneath and around the unit. This may be required more regularly in high use areas.
The following chemicals are some that are harmful to the unit and should not be used. The use of these will invalidate the warranty.
Do not use:
- Alcohol-acid mixes
- Alcohol
- Solvent / oil-based products
- Quaternary ammonium
- Alkali-bleach mixes
- Foaming ingredients
- Bleach or abrasive cleaners
- Do not pressure wash
Cleaning instruction - Wipe inside
Cleaning instruction - Wipe base
Cleaning instruction - Wipe the floor
Please select the appropriate option
Please select the appropriate option
Changing the filter
Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.
Remove the two screws in the door at the base of the unit and remove the door.
Release the HEPA filter from the release catch on the side.
Ensure the larger retainer on the right hand side of the replacement HEPA filter locates into the slot in the base of the motor bucket assembly.
Once located, ensure the small retainer on the left hand side locates into the release catch.
Refit the door and the two screws.
Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.
Fascia replacement
Carefully replace the fascia as illustrated. Do not trap the electrical wiring when attaching the fascia. Make sure that the clips on top of the front fascia are seated correctly.
Make sure that the fascia is mounted flush. Insert and tighten the 2 anti-tamper screws into the middle of the fascia as illustrated.
In the lower rear corner of the fascia place a mounting nut into the mounting hole. Hold it in place with your hand or an 8mm Allen key. Then insert an anti-tamper screw into the front of the fascia. Tighten with the service tool. Repeat the process for the opposite lower side.
Ensure the washer door is fixed onto the Airblade and is in the closed position.
Insert the anti-tamper screws and tighten with the service tool.
Test the unit for correct operation before affixing the 2 fascia caps.
Please select the appropriate option
Please note: this product will generate some warming of the air when used constantly in busy locations. This will appear in high ambient air temperature, or when drawing hot air from a localised heat source. This is normal.
No problem with the machine
This would indicate that the machine is working as intended.
Please check the Air knives and inspect for external blockages.
Please select the appropriate symptom
Please switch the power supply on and off and retest the machine.
Ensure you have checked RCD unit. (Residual Current Device / Trip switch).
Check that other appliances in the room are working, such as lights.
Problems with electrical supply is not related to Airblade and should be resolved by an electrician.
An electrician will be required to proceed with the next steps.
Problems with electrical supply is not related to Airblade and should be resolved by an electrician.
Check reflective surfaces and light source
Please note that any changes to the bathroom environment such as installation of new lighting, mirrors or other surfaces which can cause a reflective in the direction of the sensor points can cause an intermittent issue with the machine.
To rule out the above, please switch the lights off and block out any external light source.
Retest the machine and move onto the next step.
Please clean the 4 lenses with a non-abrasive cloth and cleaning solution.
Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.
Please clean the 4 lenses with a non-abrasive cloth and cleaning solution.
Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.
What sort of smell?
Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.
Please select the type of damage.
Flow lines occur during production and are a result of the plastic moulding process. This is perfectly normal and will not impact on the function or structure of the machine.
Please note that when using our product (and any other hands under, wall mounted hand dryer) that the water from wet hands is blown off into the air and if there is a collection of water on the wall, this can be easily wiped away as part of the regular cleaning regime in the washroom.
If the water on the wall is an issue, especially for porous surfaces, consider the use of a splash back or non-porous wall surface (e.g. ceramic tile).