Let's get your machine working
DC23 Allergy™Let's get your machine working
DC23 Allergy™
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Clean the bin and cyclone
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More help required
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Troubleshooting
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Unusual noise
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Grating or grinding noise
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Issue not resolved, please speak to our Customer Support Team
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Which floor tool are you using?
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Check the contact head
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Issue not resolved, please speak to our Customer Support Team
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Check the Dual mode floor tool
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Issue not resolved, please speak to our Customer Support Team
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Check the Turbine head
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Issue not resolved, please speak to our Customer Support Team
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Check the bin and cyclone
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Issue resolved
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Check hose inlet
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Check hose, Wand handle and extension tube
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Which floor tool are you using?
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Check the Turbine head
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Check the Turbine head
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Check duct, bin and cyclone
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Washing the filter - step by step
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Brush bar not spinning
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Check duct, bin and cyclone
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Issue not resolved, please speak to our Customer Support Team
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Check the Dual mode floor tool
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Check the contact head
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Check the Motorhead
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Check duct, bin and cyclone
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Wash the filter
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Washing the filter - step by step
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Check the Motorhead
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Check duct, bin and cyclone
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Check hose, Wand handle and extension tube
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Whistling noise
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Pick up issues
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Power or electrical issue
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Check the Mini turbine head
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Performance checks
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Checking for blockages
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Washing the filter
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No power
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Thermal cut out
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Checking for blockages
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Washing the filter
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Issue not resolved, please speak to our Customer Support Team
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Washing the filter - step by step
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Check electrical supply
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Issue not resolved, please speak to our Customer Support Team
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Check the Turbine head
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Performance checks
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Visible issue
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Cable won't rewind
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Motorised brush bar not spinning
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Locating the serial number
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Issue resolved
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User guide
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Adjust the floor tool for different floor types
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Using the Turbine head
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Using the Dual mode floor tool
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Using the contact head
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Storing and carrying your Dyson
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Attaching the accessories
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Empty the bin
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Washing the filter
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Washing the filter - step by step
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Issue resolved
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We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 914796-01
Replacement clear bin for your Dyson vacuum cleaner.
€46.12
Clear bin
Part no. 914796-01
Replacement clear bin for your Dyson vacuum cleaner.
€46.12
Please call us to resolve this problem.
It looks like the Crevice tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Crevice tool
Part no. 913612-01
For reaching into narrow gaps, like between furniture and behind radiators.
€3.69
Crevice tool
Part no. 913612-01
For reaching into narrow gaps, like between furniture and behind radiators.
€3.69
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 914735-02
Replacement cyclone for your Dyson vacuum cleaner.
€67.65
Cyclone
Part no. 914735-02
Replacement cyclone for your Dyson vacuum cleaner.
€67.65
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Hose
Part no. 914851-01
Replacement hose for your Dyson vacuum cleaner.
€46.12
Hose
Part no. 914851-01
Replacement hose for your Dyson vacuum cleaner.
€46.12
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 919778-02
Replacement pre-filter for your Dyson vacuum cleaner.
€21.52
Pre-filter
Part no. 919778-02
Replacement pre-filter for your Dyson vacuum cleaner.
€21.52
Please call us to resolve this problem.
It looks like the Stair tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Stair tool
Part no. 915100-02
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
Stair tool
Part no. 915100-02
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
Please select the appropriate option
Clean the bin and cyclone
Turn the power off and unplug the machine.
Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
You can wash the clear bin with water only, do not use any detergent or chemicals. Ensure the clear bin is completely dry before fitting back to the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.
Reassemble the machine
Reassemble and test the machine.
Please select the appropriate option
Please select the appropriate option
What sort of noise?
Which floor tool are you using?
Check the contact head
Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.
Test the contact head on the machine.
Check the Dual mode floor tool
Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.
Test the Dual mode floor tool on the machine.
Check the Turbine head
Slide back the soleplate catch and undo the two soleplate fasteners.
Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.
Check both of the metal shafts for blockages and ensure that they rotate freely by hand.
Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.
When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.
Rebuild and test the machine.
Check the bin and cyclone
The rattling noise may be caused by debris in the clear bin or cyclone.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Rebuild and test the machine.
Check hose inlet
The rattling noise may be cause by a blockage in the machine, therefore the following blockage checks should be carried out.
Remove the hose from the hose inlet on the front of the machine.
Place your hand over the hose inlet and test the suction.
Is the suction strong or weaker than usual?
Check hose, Wand handle and extension tube
Ensure that the extension tube is fully extended.
Separate the wand handle from the hose and extension tube.
Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.
Which floor tool are you using?
Check the Turbine head
Slide back the soleplate catch and undo the two soleplate fasteners.
Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.
Check both of the metal shafts for blockages and ensure that they rotate freely by hand.
Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.
When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.
Rebuild and test the machine.
Check duct, bin and cyclone
Turn off the power and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the duct
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
Reassemble and test the machine.
Wash the filter
Please follow the steps in the video to wash the filter.
Has washing the filter resolved the problem?
Wash the filter
Undo the fastener alongside the wheel with a coin.
Open the filter cover and remove the filter.
Wash the filter in cold water.
WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.
Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.
Reassemble the machine
Reassemble and test the machine.
Continue with checks
The Brush bar should spin if the suction is strong, so please continue with the performance checks.
If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.
Please select the appropriate option
Check duct, bin and cyclone
Turn the power off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the duct
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
Reassemble and test the machine.
Check the Dual mode floor tool
Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.
Test the Dual mode floor tool on the machine.
Check the contact head
Check the base and opening of the contact head for blockages and remove as necessary.
Test the contact head on the machine.
Check the Motorhead
Check the opening for blockages and remove as necessary.
Use a coin to unlock the fastener marked with a padlock.
Carefully remove the Brush bar and clear any debris.
How to turn the Brush bar on and off
Press the button to turn the motorhead on or off.
Check duct, bin and cyclone
Turn off the power and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the duct
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
Reassemble and test machine.
Wash the filter
Please follow the steps in the video to wash the filter.
Has washing the filter resolved the problem?
Wash the filter
Undo the fastener alongside the wheel with a coin.
Open the filter cover and remove the filter.
Wash the filter in cold water.
WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.
Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.
Reassemble the machine
Reassemble and test the machine.
Check the contacts
Turn the Brush bar on/off.
Remove the Cleaner head.
Remove the hose from the machine.
With the Motorhead removed, check the electrical contacts on the tool for signs of damage.
Check the electrical contacts on the hose for signs of damage.
Check the corresponding connectors on the inlet for signs of damage.
Reassemble the machine.
Has checking the connectors resolved the problem?
Check duct, bin and cyclone
Turn the power off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Check the duct
Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.
Check the hose inlet and exhaust pipe for any blockages and remove as necessary.
Check the cyclone top and bin entry for blockages and remove as necessary.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.
Reassemble and test the machine.
Check hose, Wand handle and extension tube
Ensure that the extension tube is fully extended.
Separate the wand handle from the hose and extension tube.
Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.
Check hose inlet
If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.
Remove the hose from the hose inlet on the front of the machine.
Place your hand over the hose inlet and test the suction.
Is the suction strong or weaker than usual?
Check hose inlet
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
Is the suction strong or weaker than usual?
Please select the appropriate option
Check the Mini turbine head
Undo the fastener with a coin.
Remove the Brush bar from the Mini turbine head.
Clear any hair, threads and debris from the Brush bar. Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.
Refit the Brush bar and fasten the Mini turbine head fastener with a coin.
Test the Mini Turbine head on the machine.
Carry out checks
The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.
If the Mini turbine head is damaged, choose the order option.
Please select the appropriate option
Check hose inlet
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
Is the suction strong or weaker than usual?
Wash the filter
Please follow the steps in the video to wash the filter.
Has washing the filter resolved the problem?
Wash the filter
Undo the fastener alongside the wheel with a coin.
Open the filter cover and remove the filter.
Wash the filter in cold water.
WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.
Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.
Reassemble the machine
Reassemble and test the machine.
When did the machine last have power?
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Check hose inlet
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
Is the suction strong or weaker than usual?
Wash the filter
Please follow the steps in the video to wash the filter.
Has washing the filter resolved the problem?
Wash the filter
Undo the fastener alongside the wheel with a coin.
Open the filter cover and remove the filter.
Wash the filter in cold water.
WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.
Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.
Reassemble the machine
Reassemble and test the machine.
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
The switch does not light up.
Press the switch
Press the rear of the switch to make sure it stays in the on position.
Please select the appropriate option
Check the Turbine head
Slide back the soleplate catch and undo the two soleplate fasteners.
Clean any hair, thread and debris from the Brush bar.
Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.
Check both of the metal shafts for blockages and ensure that they rotate freely by hand.
Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.
When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.
Rebuild and test the Turbine head on the machine.
Carry out checks
The Turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.
If the Turbine head is damaged, choose the order option.
Please select the appropriate option
What sort of smell?
Cleaning the machine
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Clean the bin and cyclone
Switch off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Release the clear bin from the cyclone by pressing the button on the back of the cyclone.
You can wash the clear bin with water only, do not use any detergent or chemicals. Ensure the clear bin is completely dry before fitting back to the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone assembly damp or wet.
Reassemble the machine
Reassemble and test the machine.
Using the cable
Turn off and unplug the machine.
If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.
Please select the appropriate option
Check hose inlet
If your machine is spitting out dust, this indicates that there is a blockage.
Remove the hose from the hose inlet and the front of the machine.
Place your hand over the hose inlet and test the suction.
Is the suction strong or weaker than usual?
Check the contacts
Turn the Brush bar on/off.
Remove the Cleaner head.
Remove the hose from the machine.
With the Motorhead removed, check the electrical contacts on the tool for signs of damage.
Check the electrical contacts on the hose for signs of damage.
Check the corresponding connectors on the inlet for signs of damage.
Reassemble the machine.
Locating the serial number
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
The serial number is on the Main body of your machine, behind the clear bin.
Which floor tool are you using?
Using the Turbine head
To vacuum carpets pull the plunger on the side of the Turbine head out.
To vacuum hard floors push the plunger in to turn the Brush bar off.
Using the Dual mode floor tool
Press the front pedal when vacuuming hard floors and the rear pedal when vacuuming on carpets.
Ensure that the brushes on the underside of the Dual mode floor tool are in the correct position.
Using the contact head
Press the pedal on either side of the neck to lift the brushes up when vacuuming carpets and press again to lower the brushes when vacuuming on hard flooring.
Ensure that the brushes on the underside of the contact head are in the correct position.
How to store and carry your Dyson machine
Collapse the extension tube and attach the floor tool to the parking yoke on the rear of the vacuum cleaner.
To lift the machine, use the carrying handle on the cyclone top only.
For your safety, do not press the cyclone release catch when carrying your machine.
How to attach the accessories
Attach the accessories or floor tool to the extension tube ensuring they 'click' into place.
Empty the bin
Turn the power off and unplug the machine.
Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.
Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Reassemble the machine
Press firmly on the centre of the clear bin base to close before placing back on the machine.
Wash the filter
Please follow the steps in the video.
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Wash the filter
Undo the fastener alongside the wheel with a coin.
Open the filter cover and remove the filter.
Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.
Leave filter to dry in a warm place until filter is completely dry.
Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.