Let's get your machine working
DC27 Animal™Let's get your machine working
DC27 Animal™
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Washing the filters
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More help required
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Maintaining your Dyson machine
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Cleaning the bin and cyclone
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Issue resolved
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Emptying the bin
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Troubleshooting
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Unusual noise
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Grating or grinding noise
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Check the bin and cyclone
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Test the suction
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Strong suction
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Check Brush bar
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Check Cleaner head
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Check the duct, bin and cyclone
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Wash the filters
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Issue not resolved, please speak to our Customer Support Team
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Check the Brush bar
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Check the Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Check the U-bend
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Check the hose
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Check the Wand
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Replacement part required
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Check the U-bend and hose
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Whistle noise
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Pick up issues
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Power or electrical issue
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Check the Brush bar
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Check the Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Check the Mini turbine head
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Performance checks
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Checking for blockages
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Washing the filters
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No power
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Less than two hours
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More than two hours
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp or musty smell
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Check the Brush bar
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Check soleplate
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Reset the Brush bar
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Check the Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Wand jammed
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Release the hose
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Remove the Wand
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Serial number location
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More help required
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Cleaning the bin and cyclone
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Emptying the bin
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How to operate the brush control
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How to attach the Wand, hose and accessories
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User guide
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How to carry your Dyson machine
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How to vacuum the stairs
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Wand isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Wand
Part no. 916548-01
Replacement wand for your Dyson vacuum cleaner.
€73.80
Wand
Part no. 916548-01
Replacement wand for your Dyson vacuum cleaner.
€73.80
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Soleplate isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Soleplate
Part no. 916598-01
Replacement soleplate for your Dyson vacuum cleaner.
€23.37
Soleplate
Part no. 916598-01
Replacement soleplate for your Dyson vacuum cleaner.
€23.37
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Clear bin
Part no. 916559-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 916559-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Please call us to resolve this problem.
It looks like the Combination tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Combination tool
Part no. 914338-01
Two tools in one, for versatile cleaning around the home.
€27.50
Combination tool
Part no. 914338-01
Two tools in one, for versatile cleaning around the home.
€27.50
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 916558-02
Replacement cyclone for your Dyson vacuum cleaner.
€73.80
Cyclone
Part no. 916558-02
Replacement cyclone for your Dyson vacuum cleaner.
€73.80
Please call us to resolve this problem.
It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Hose
Part no. 916547-02
Replacement hose for your Dyson vacuum cleaner.
€39.36
Hose
Part no. 916547-02
Replacement hose for your Dyson vacuum cleaner.
€39.36
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Post-motor filter is not working. You can solve this by ordering a new one below.
Post-motor filter
Part no. 915916-01
Replacement post-motor filter for your Dyson vacuum cleaner.
€24.99
Post-motor filter
Part no. 915916-01
Replacement post-motor filter for your Dyson vacuum cleaner.
€24.99
Please call us to resolve this problem.
It looks like the Stair tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Stair tool
Part no. 915100-02
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
Stair tool
Part no. 915100-02
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
Please call us to resolve this problem.
It looks like the Wand isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Wand
Part no. 916548-01
Replacement wand for your Dyson vacuum cleaner.
€73.80
Wand
Part no. 916548-01
Replacement wand for your Dyson vacuum cleaner.
€73.80
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.