Let's get your machine working
DC31 Animal™Let's get your machine working
DC31 Animal™
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DC31 / DC34
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Removing a blockage
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Issue resolved
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DC31
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Rattle noise
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Rattle noise
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Machine is pulsating
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Wash the filter
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Washing the filter - step by step
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Whistle noise
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Wash the filter
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Washing the filter - step by step
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Machine working normally
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Pick up issue
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Wash the filter
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Washing the filter - step by step
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Paper test
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Issue resolved
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DC31
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Machine run time
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Serial number location
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User guide
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How to attach the accessories
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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Machine cutting out
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Machine will not turn on
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Mini motorised head issue
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Machine run time
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Damp or musty smell
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Damp or musty smell
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Damp or musty smell
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Visible issue
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Dust from the exhaust
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Washing the filter - step by step
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Main body and cyclone not separating
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Emptying the bin
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Charging the battery
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Wash the filter
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Washing the filter - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.