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Popular queries

Unusual smell

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

If you require this part please email us.

€46.12

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

If you require this part please email us.

€46.12

Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

If you require this part please email us.

€46.12

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

If you require this part please email us.

€46.12

Please call us to resolve this problem.

It looks like the Wand isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

If you require this part please email us.

€27.06

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

If you require this part please email us.

€27.06

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Swivel C-Clip connector isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Swivel C-Clip connector

Part no. 922466-01

Replacement swivel C-clip connector for your Dyson vacuum cleaner.

€1.84

Swivel C-Clip connector

Part no. 922466-01

Replacement swivel C-clip connector for your Dyson vacuum cleaner.

€1.84

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

If you require this part please email us.

€46.12

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

If you require this part please email us.

€46.12

Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

If you require this part please email us.

€46.12

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

If you require this part please email us.

€46.12

Please call us to resolve this problem.

It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

If you require this part please email us.

€46.12

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

If you require this part please email us.

€46.12

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Post filter

Part no. 922676-01

Replacement post filter for your Dyson vacuum cleaner.

If you require this part please email us.

€35.67

Post filter

Part no. 922676-01

Replacement post filter for your Dyson vacuum cleaner.

If you require this part please email us.

€35.67

We need a little more information to help us solve your issue.

Further help

DC40 Multi Floor Complete™

Let's get your machine working

Let's get your machine working

DC40/DC42

Cleaning the bin and cyclone

More help required

Troubleshooting

Pick up issues

Check the base

Check inlet suction

Suction weaker than usual

Issue resolved

Check bin and cyclone

Wash the filters

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Reset the Brush bar

Has performance improved?

Check the inlet suction

Intermittent spinning

Issue not resolved, please speak to our Customer Support Team

Clear the Cleaner head - step by step

Check Cleaner head

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Hose and Wand

Check the hose

Check the hose - step by step

The hose has split

Replacement part required

Replacement part required

Check the Wand

Replacement part required

Check both base and hose

Power or electrical issue

No power

Less than two hours

Check for blockages

Washing the filters

Washing the filters - step by step

Issue resolved

More than two hours

More than two hours

The Brush bar is not spinning on the floor tool

Check the Cleaner head - step by step

Issue not resolved, please speak to our Customer Support Team

Intermittent power

Washing the filters

Power cable is damaged

Switch not working

Issue not resolved, please speak to our Customer Support Team

Unusual smell

Damp or musty

Issue not resolved, please speak to our Customer Support Team

Visible issue

Issue not resolved, please speak to our Customer Support Team

Intermittent spinning

Cleaner head falling off

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Base jammed

Replacement part required

Ball shell has come off

Filter side

Refit the ball shell

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Machine is hard to push

Reset the Brush bar

Replacement part required

Brush bar spinning, check the soleplate

Replacement part required

Issue not resolved, please speak to our Customer Support Team

The hose has split

Replacement part required

Replacement part required

Replacement part required

Sparks or smoke

Issue not resolved, please speak to our Customer Support Team