Let's get your machine working
DC28c Multi Floor™Let's get your machine working
DC28c Multi Floor™
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How to check for blockages
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Check blockages
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More help required
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Check for blockages
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Issue resolved
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Check blockages
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Wash the filter
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Check the hose and seals
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Pick up issue
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Suction weaker than usual
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Check for blockages
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Strong suction
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Check the Dual mode floor tool
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Check floor tool blockage
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Replacement part required
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Has this resolved the problem?
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Check blockages
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Wash the filter
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Replacement part required
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Wash the filter
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Musclehead floor tool
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Check floor tool blockage
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Replacement part required
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Check blockages
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Check the Turbine head
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Check for blockages
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Replacement part required
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Check for blockages
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Check blockages
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Wash the filter
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Replacement part required
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Wash the filter
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp smell
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Clean the bin and cyclone
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Wash the filter
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Unpleasant smell
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Visible issue
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Issue not resolved, please speak to our Customer Support Team
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Check the floor tool
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Dual mode floor tool not adjusting
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Wash the filter
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Replacement part required
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Wash the filter
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Wash the filter
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Ball is getting hot
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Checking for blockages
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Machine spitting out dust
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Cable won't rewind
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Quick start guide
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Issue resolved
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How to use the Musclehead floor tool
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How to use the Turbine head
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User guide
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How to attach the accessories
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How to clean the bin and cyclone
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How to empty the bin
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Washing the filter
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Wash the filter
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Replacement part required
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We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Please call us to resolve this problem.
It looks like the Combination tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
€27.50
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
€27.50
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 966246-07
Replacement cyclone for your Dyson vacuum cleaner.
€51.66
Cyclone
Part no. 966246-07
Replacement cyclone for your Dyson vacuum cleaner.
€51.66
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 966246-07
Replacement cyclone for your Dyson vacuum cleaner.
€51.66
Cyclone
Part no. 966246-07
Replacement cyclone for your Dyson vacuum cleaner.
€51.66
Please call us to resolve this problem.
It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Dual-mode floor tool
Part no. 966247-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
Dual-mode floor tool
Part no. 966247-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Please call us to resolve this problem.
It looks like the Musclehead floor tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Musclehead floor tool
Part no. 965577-01
Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.
€60.27
Musclehead floor tool
Part no. 965577-01
Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.
€60.27
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 922444-02
Replacement post filter for your Dyson vacuum cleaner.
€51.66
Post filter
Part no. 922444-02
Replacement post filter for your Dyson vacuum cleaner.
€51.66
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Stair tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Stair tool
Part no. 914417-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
Stair tool
Part no. 914417-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-09
Combines with other Dyson tools to provide a longer reach.
€33.82
Extension tube
Part no. 917260-09
Combines with other Dyson tools to provide a longer reach.
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Dual-mode floor tool
Part no. 966247-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
Dual-mode floor tool
Part no. 966247-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
Please call us to resolve this problem.
It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Dual-mode floor tool
Part no. 966247-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
Dual-mode floor tool
Part no. 966247-01
Adjustable floor tool for optimum suction across all floor surfaces.
€60.27
Please call us to resolve this problem.
It looks like the Musclehead floor tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Musclehead floor tool
Part no. 965577-01
Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.
€60.27
Musclehead floor tool
Part no. 965577-01
Ultra-low profile head, for cleaning under furniture. Self-adjusts to seal in suction across all floor types.
€60.27
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 966246-07
Replacement cyclone for your Dyson vacuum cleaner.
€51.66
Cyclone
Part no. 966246-07
Replacement cyclone for your Dyson vacuum cleaner.
€51.66
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
Please select the appropriate option
Checking the machine for blockages
Please follow the instructions in the video.
Is there anything else we can help you with?
Checking the machine for blockages
Check the floor tool openings for blockages and remove if necessary.
Check the extension tube, wand handle and hose for blockages
Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Remove the bin from the cylinder.
Use a Phillips head screwdriver to remove the covering for the lower hose.
Remove the tube from the cylinder.
Check the lower duct for blockages and remove.
Reattach the hose and cover.
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Checking for blockages
Please follow the steps in the video.
Has checking for blockages resolved the problem?
Checking the machine for blockages
Check the floor tool openings for blockages and remove if necessary.
Check the extension tube, wand handle and hose for blockages
Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Remove the bin from the cylinder.
Use a Phillips head screwdriver to remove the covering for the lower hose.
Remove the tube from the cylinder.
Check the lower duct for blockages and remove.
Reattach the hose and cover.
Has checking the machine for blockages resolved the issue?
How to wash the filter
Please follow the steps in the video.
Has washing the filter resolved the issue?
How to wash the filter
Remove the bin from the cylinder.
With the bin removed, open the filter housing catch.
Run cold water though the open of the filter for approximately for 10 seconds.
WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.
Turn the filter upside down and tap 10 times.
Repeat until clean.
Leave filter to dry in a warm place until filter is completely dry.
Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.
Check the hose and seals
Remove the extension tube from the wand handle by pressing the grey switch on the handle.
Check there are no cracks in the handle.
Remove the hose fully from the machine and check there are no rips or tears in the hose.
Remove the bin fully from the machine and check that the inlet on the machine is not damaged.
Check the inlet located on the Main body of the machine, ensure the seal is not torn.
Check the lower duct hose is not torn or twisted.
Remove the clear bin from the cyclone by pressing the silver button at the back of the cyclone.
Attach the hose and bin to the machine ensuring they both click into place.
Turn the machine on.
Has this resolved the problem?
Checking the machine for blockages
Remove any tool from the extension tube.
Fully extend the extension tube by pressing the red button.
Turn the machine on and place your hand over the end of the extension tube.
Is the suction strong or weak?
Checking the machine for blockages
Please follow the steps in the video.
Has checking the machine for blockages resolved the issue?
Checking for blockages
Please follow the steps in the video.
Did checking the machine for blockages resolve the issue?
Floor tool
Dual mode floor tool.
Musclehead floor tool
Triggerhead floor tool
Which floor tool are you experiencing an issue with?
How to use the Dual mode floor tool
For use on carpet flooring, the purple seal should be in the 'up' position.
For use on hard flooring, the purple seal should be in the 'down' position.
The model shown may vary from the product selected but the process remains the same.
Check the Dual mode floor tool
Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.
Test the Dual mode floor tool on the machine.
Has checking the floor tool resolved the problem?
Checking the machine for blockages
Please follow the steps in the video.
Has checking the machine for blockages resolved the issue?
Checking the machine for blockages
Check the floor tool openings for blockages and remove if necessary.
Check the extension tube, wand handle and hose for blockages
Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Remove the bin from the cylinder.
Use a Phillips head screwdriver to remove the covering for the lower hose.
Remove the tube from the cylinder.
Check the lower duct for blockages and remove.
Reattach the hose and cover.
How to wash the filter
Please follow the steps in the video.
Has washing the filter resolved the issue?
How to wash the filter
Remove the bin from the cylinder.
With the bin removed, open the filter housing catch.
Run cold water though the open of the filter for approximately for 10 seconds.
WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.
Turn the filter upside down and tap 10 times.
Repeat until clean.
Leave filter to dry in a warm place until filter is completely dry.
Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.
How to use the Musclehead floor tool
The Musclehead will automatically adjust from hard floors to carpets and carpet to hard floors. Therefore it does not need to be manually adjusted for different floor types.
The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again
The model shown may vary from the product selected but the process remains the same.
Checking the Musclehead for blockages
Check the neck and underneath the floor tool and remove any blockages as necessary.
Has checking the floor tool resolved the problem?
Checking the machine for blockages
Please follow the steps in the video.
Has checking the machine for blockages resolved the issue?
Please note the Brush bar will default to 'On' when the vacuum is switched on.
Check the Turbine head
The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle.
For use on carpeted flooring, slide the switch on the handle to the 'on' up position.
For use on hard flooring, slide the switch on the handle to the 'off' down position.
Checking the Turbine head for blockages
Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.
Clean any hair, thread and debris from the Brush bar and the Triggerhead.
Refit the Brush bar and refit the end cap, turning clockwise to lock.
Rebuild and test the machine.
Has checking the floor tool for blockages resolved the problem?
Checking the machine for blockages
Please follow the steps in the video.
Has this resolved the problem?
Checking the machine for blockages
Check the floor tool openings for blockages and remove if necessary.
Check the extension tube, wand handle and hose for blockages
Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Remove the bin from the cylinder.
Use a Phillips head screwdriver to remove the covering for the lower hose.
Remove the tube from the cylinder.
Check the lower duct for blockages and remove.
Reattach the hose and cover.
How to wash the filter
Please follow the steps in the video.
Has washing the filter resolved the issue?
How to wash the filter
Remove the bin from the cylinder.
With the bin removed, open the filter housing catch.
Run cold water though the open of the filter for approximately for 10 seconds.
WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.
Turn the filter upside down and tap 10 times.
Repeat until clean.
Leave filter to dry in a warm place until filter is completely dry.
Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.
Please select the appropriate option
When did the machine last have power?
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Checking the machine for blockages
Please follow the steps in the video.
Has this resolved the problem?
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Please select the appropriate option
Wash the filter
Please follow the steps in the video.
Has washing the filter resolved the problem?
Clean the bin and cyclone
Remove the clear bin from the cylinder.
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.
WARNING: Do not use any liquids to clean the cyclone.
Empty the clear bin
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.
With the bin base open, press the silver button to separate the bin from the cyclone
Clean the bin
Cleaning the clear bin and cyclone.
You may rinse the clear bin with cold water.
Ensure the bin is completely dry before refitting.
Rebuild and test the machine.
How to wash the filter
Remove the bin from the cylinder.
With the bin removed, open the filter housing catch.
Run cold water though the open of the filter for approximately for 10 seconds.
WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.
Turn the filter upside down and tap 10 times.
Repeat until clean.
Leave filter to dry in a warm place until filter is completely dry.
Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.
Clean the bin and cyclone
Remove the clear bin from the cylinder.
Empty the clear bin
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.
With the bin base open, press the silver button to separate the bin from the cyclone
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.
WARNING: Do not use any liquids to clean the cyclone.
Clean the bin
Cleaning the clear bin and cyclone.
You may rinse the clear bin with cold water.
Ensure the bin is completely dry before refitting.
Rebuild and test the machine.
Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.
Checking the floor tool
The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle.
The floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.
Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.
Clean any hair, thread and debris from the Brush bar.
Check the opening of the floor tool for blockages and remove if necessary.
Refit the Brush bar and refit the end cap, turning clockwise to lock.
Rebuild and test the machine.
Correct Wand position
When the Wand is in a vertical position, the dual mode floor tool may not adjust between hard floor and carpet modes.
If the machine is powered on and the head is in ErP MAX mode, it will be difficult to change the floor mode of the Cleaner head.
Ensure the power is turned off and the Wand is in a normal vacuuming position as shown, and retry adjusting the dual mode between hard floor and carpet positions.
How to wash the filter
Please follow the steps in the video.
Has washing the filter resolved the issue?
How to wash the filter
Remove the bin from the cylinder.
With the bin removed, open the filter housing catch.
Run cold water though the open of the filter for approximately for 10 seconds.
WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.
Turn the filter upside down and tap 10 times.
Repeat until clean.
Leave filter to dry in a warm place until filter is completely dry.
Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.
The model shown may vary from the product selected but the process remains the same.
Checking the machine for blockages
Please follow the steps in the video.
Has this resolved the problem?
Checking the machine for blockages
Please follow the steps in the video.
Has checking for blockages resolved the problem?
Using the cable
Ensure the machine is switched off.
Unplug the machine before rewinding the cable.
If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.
Please select the appropriate option
How to get started
Please follow the steps in the video.
How to use the Musclehead floor tool
The Musclehead will automatically adjust from hard floors to carpets and carpet to hard floors. Therefore it does not need to be manually adjusted for different floor types.
The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.
Using the Turbine head
There is no need to turn the Brush bar on and off for different floor types, the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.
Connect the Turbine head to the extension tube and ensure the extension tube is fully extended.
How to attach the accessories
- Attach the tools to the tool holster.
- Clip the tool holster to the extension tube.
Clean the bin and cyclone
Remove the clear bin from the cylinder.
Empty the clear bin
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.
With the bin base open, press the silver button to separate the bin from the cyclone
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.
WARNING: Do not use any liquids to clean the cyclone.
Clean the bin
Cleaning the clear bin and cyclone.
You may rinse the clear bin with cold water.
Ensure the bin is completely dry before refitting.
Rebuild and test the machine.
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill.
Emptying the bin
Remove the bin by pressing the release button to the side of the carry handle.
To release the dirt, press the red bin release button.
To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.
Remove the clear bin carefully, seal the bag tightly and dispose of as normal.
Close the clear bin base so it clicks into place and is secure.
Replace the clear bin and cyclone back into position on the front of the Main body.
Wash the filter
Please follow the steps in the video.
Is there anything else we can help you with?
How to wash the filter
Remove the bin from the cylinder.
With the bin removed, open the filter housing catch.
Run cold water though the open of the filter for approximately for 10 seconds.
WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.
Turn the filter upside down and tap 10 times.
Repeat until clean.
Leave filter to dry in a warm place until filter is completely dry.
Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.