Let's get your machine working
DC50 Animal™Let's get your machine working
DC50 Animal™
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DC50/DC51
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Unusual noise
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Grating or grinding noise
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Check Brush bar
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Issue resolved
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Check the Cleaner head - step by step
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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High pitched whistle
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Remove the post-filter
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Refit the post-filter
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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The ball clicks
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Refit the post-filter
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Loud noise when machine is switched off
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Check for blockages
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Check the base
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Intermittent spinning
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Issue not resolved, please speak to our Customer Support Team
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Clear the Cleaner head - step by step
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Has performance improved?
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Check the inlet suction
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Check suction at head
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Check duct
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Check changeover valve
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Check the cyclone
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Wash the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Replacement part required
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Suction weaker than usual
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Issue not resolved, please speak to our Customer Support Team
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Check inlet suction
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Reset the Brush bar
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Check Cleaner head
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Check both base and hose
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Hose and Wand
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Check the Wand
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Replacement part required
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Check the hose
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The hose has split
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Pick up issue
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Power or electrical issue
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The Brush bar is not spinning on the floor tool
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Washing the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Visible issue
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Machine is hard to push
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Check soleplate
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Replacement part required
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Move slider on Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Reset the Brush bar
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Ball shell has come off
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Filter side
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Replacement part required
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Refit the ball shell
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Problem with the Brush bar
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Replacement part required
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The bin base won't open
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Manually release the base
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Replacement part required
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Replacement part required
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Cleaner head lifts
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Sparks or smoke
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Reclining mechanism broken
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Machine will not stand upright
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Check changeover valve
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Problem with wand or handle
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Wand and handle are jammed
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Wand won't fit back in handle
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Are any parts damaged?
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Wand & handle weak/wobbles
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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How to assemble your Dyson machine
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Issue resolved
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How to use the Brush bar
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How to carry the machine
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Quick start guide
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How to start vacuuming
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How to use the Wand
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User guide
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Emptying the bin
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Washing the filters
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Washing the filters - step by step
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Wand isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Wand
Part no. 965083-01
Replacement wand for your Dyson vacuum cleaner.
€23.37
Wand
Part no. 965083-01
Replacement wand for your Dyson vacuum cleaner.
€23.37
Please call us to resolve this problem.
It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
€33.82
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
€33.82
Please call us to resolve this problem.
It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
€33.82
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
€33.82
Please call us to resolve this problem.
It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
€33.82
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 966441-01
Replacement cleaner head for your Dyson vacuum cleaner.
€79.95
Cleaner head
Part no. 966441-01
Replacement cleaner head for your Dyson vacuum cleaner.
€79.95
€79.95
How to install this part
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Brushbar is not working. You can solve this by ordering a new one below.
Brushbar
Part no. 966471-01
Replacement brush bar for your Dyson vacuum cleaner.
€30.13
Brushbar
Part no. 966471-01
Replacement brush bar for your Dyson vacuum cleaner.
€30.13
How to install this part
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 966442-02
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
Cyclone
Part no. 966442-02
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Handle isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Handle
Part no. 965076-01
Replacement handle for your Dyson vacuum cleaner.
€17.84
Handle
Part no. 965076-01
Replacement handle for your Dyson vacuum cleaner.
€17.84
Please call us to resolve this problem.
It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Clear bin
Part no. 965070-01
Replacement clear bin for your Dyson vacuum cleaner.
€27.06
Clear bin
Part no. 965070-01
Replacement clear bin for your Dyson vacuum cleaner.
€27.06
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 966441-01
Replacement cleaner head for your Dyson vacuum cleaner.
€79.95
Cleaner head
Part no. 966441-01
Replacement cleaner head for your Dyson vacuum cleaner.
€79.95
€79.95
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 966442-02
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
Cyclone
Part no. 966442-02
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
Please call us to resolve this problem.
It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
€33.82
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Post filter
Part no. 965080-02
Replacement post filter for your Dyson vacuum cleaner.
€33.82
Post filter
Part no. 965080-02
Replacement post filter for your Dyson vacuum cleaner.
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 965082-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
Stair tool
Part no. 965082-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
Please call us to resolve this problem.
It looks like the Wand isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Wand
Part no. 965083-01
Replacement wand for your Dyson vacuum cleaner.
€23.37
Wand
Part no. 965083-01
Replacement wand for your Dyson vacuum cleaner.
€23.37
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.