Let's get your machine working
Dyson Small Ball Animal+™Let's get your machine working
Dyson Small Ball Animal+™
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Cleaning the bin and cyclone
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Issue resolved
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More help required
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Troubleshooting
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Pick up issue
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Check both base and hose
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Issue resolved
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Check changeover valve
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Check the cyclone
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Wash the filters
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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Hose and Wand
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Check the hose
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Check the Wand
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Replacement part required
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Check the base
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Check inlet suction
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Check suction at head
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Check duct
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Replacement part required
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Suction weaker than usual
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Intermittent spinning
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Check Cleaner head
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Check the Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Reset the Brush bar
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Power or electrical issue
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The Brush bar is not spinning on the floor tool
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Check for blockages
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More than two hours
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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The ball clicks
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Refit the post-filter
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Replacement part required
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Grating or grinding noise
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Check Cleaner head
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Replacement part required
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High pitched whistle
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Remove the post-filter
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Refit the post-filter
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Issue not resolved, please speak to our Customer Support Team
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Loud noise when machine is switched off
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Squeaking noise
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp or musty smell
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Ball shell has come off
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Filter side
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Replacement part required
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Refit the ball shell
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Issue not resolved, please speak to our Customer Support Team
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Problem with the Brush bar
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Replacement part required
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The bin base won't open
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Manually release the base
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Replacement part required
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Machine is hard to push
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Check soleplate
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Move slider on Cleaner head
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Replacement part required
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Reset the Brush bar
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Replacement part required
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Check the Cleaner head
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Replacement part required
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Cleaner head lifts
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Check the duct and internal hose
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Check changeover valve
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Check the Cleaner head
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The hose has split
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Replacement part required
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Replacement part required
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Place an order
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Spitting out dust
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Reclining mechanism broken
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Machine won't recline
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Machine will not stand upright
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Quick start guide
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How to assemble your Dyson machine
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How to carry the machine
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How to start vacuuming
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How to use the Brush bar
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How to attach the Wand and hose
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Serial number location
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User guide
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Emptying the bin
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Washing the filters - video
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Washing the filter - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Wand handle isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
You might need a replacement part.
It looks like the Brushbar is not working. You can solve this by ordering a new one below.
Brushbar
Part no. 966471-01
Replacement brush bar for your Dyson vacuum cleaner.
€30.13
Brushbar
Part no. 966471-01
Replacement brush bar for your Dyson vacuum cleaner.
€30.13
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Brushbar is not working. You can solve this by ordering a new one below.
Brushbar
Part no. 966471-01
Replacement brush bar for your Dyson vacuum cleaner.
€30.13
Brushbar
Part no. 966471-01
Replacement brush bar for your Dyson vacuum cleaner.
€30.13
How to install this part
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 966442-04
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
Cyclone
Part no. 966442-04
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Clear bin
Part no. 965070-01
Replacement clear bin for your Dyson vacuum cleaner.
€27.06
Clear bin
Part no. 965070-01
Replacement clear bin for your Dyson vacuum cleaner.
€27.06
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 966441-02
Replacement cleaner head for your Dyson vacuum cleaner.
€79.95
Cleaner head
Part no. 966441-02
Replacement cleaner head for your Dyson vacuum cleaner.
€79.95
How to install this part
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 965072-01
Two tools in one, for versatile cleaning around the home.
€27.50
Combination tool
Part no. 965072-01
Two tools in one, for versatile cleaning around the home.
€27.50
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 966442-04
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
Cyclone
Part no. 966442-04
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
Please call us to resolve this problem.
It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
€35.67
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
€35.67
How to install this part
Please call us to resolve this problem.
It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Please call us to resolve this problem.
It looks like the Pre-filter isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Pre-filter
Part no. 966444-02
Replacement pre-motor filter for your Dyson vacuum cleaner.
€17.84
Pre-filter
Part no. 966444-02
Replacement pre-motor filter for your Dyson vacuum cleaner.
€17.84
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 965082-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
Stair tool
Part no. 965082-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
Please call us to resolve this problem.
It looks like the Wand handle isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Soleplate is not working. You can solve this by ordering a new one below.
Soleplate
Part no. 967273-01
Replacement soleplate for your Dyson vacuum cleaner.
€33.82
Soleplate
Part no. 967273-01
Replacement soleplate for your Dyson vacuum cleaner.
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 966441-02
Replacement cleaner head for your Dyson vacuum cleaner.
€79.95
Cleaner head
Part no. 966441-02
Replacement cleaner head for your Dyson vacuum cleaner.
€79.95
How to install this part
Please call us to resolve this problem.
It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
€35.67
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
€35.67
How to install this part
Please call us to resolve this problem.
It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
€35.67
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
€35.67
How to install this part
Please call us to resolve this problem.
It looks like the Hose isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
€35.67
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
€35.67