Let's get your machine working

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Turbine head is not working. You can solve this by ordering a new one below.

Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

€73.80

Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

€73.80

Out of stock.

€73.80

Keep me updated

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

€35.67

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

€35.67

Please call us to resolve this problem.

It looks like the Combination tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

€27.50

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

€27.50

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 948638-01

Replacement cyclone for your Dyson vacuum cleaner.

€92.25

Cyclone

Part no. 948638-01

Replacement cyclone for your Dyson vacuum cleaner.

€92.25

Please call us to resolve this problem.

It looks like the Dual-mode floor tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Dual-mode floor tool

Part no. 966247-03

Adjustable floor tool for optimum suction across all floor surfaces.

€33.82

Dual-mode floor tool

Part no. 966247-03

Adjustable floor tool for optimum suction across all floor surfaces.

€33.82

You might need a replacement part.

It looks like the End Cap is not working. You can solve this by ordering a new one below.

End Cap

Part no. 964597-01

Replacement end cap for your Dyson vacuum cleaner.

€3.08

End Cap

Part no. 964597-01

Replacement end cap for your Dyson vacuum cleaner.

€3.08

Out of stock.

€3.08

Keep me updated

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-09

Combines with other Dyson tools to provide a longer reach.

€33.82

Extension tube

Part no. 917260-09

Combines with other Dyson tools to provide a longer reach.

€33.82

Out of stock.

€33.82

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Stair tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Stair tool

Part no. 914417-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€27.50

Stair tool

Part no. 914417-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€27.50

You might need a replacement part.

It looks like the Turbine head is not working. You can solve this by ordering a new one below.

Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

€73.80

Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

€73.80

Out of stock.

€73.80

Keep me updated

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 948638-01

Replacement cyclone for your Dyson vacuum cleaner.

€92.25

Cyclone

Part no. 948638-01

Replacement cyclone for your Dyson vacuum cleaner.

€92.25

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Clear bin

Part no. 948652-01

Replacement clear bin for your Dyson vacuum cleaner.

€46.12

Clear bin

Part no. 948652-01

Replacement clear bin for your Dyson vacuum cleaner.

€46.12

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Further help

Dyson Cinetic Animal Extra™

Let's get your machine working

Let's get your machine working

Cleaning the bin and cyclone

More help required

Troubleshooting

Pick up issue

Strong suction

Dual mode floor tool

Issue resolved

Check duct, bin and cyclone

Check for blockages - video

Check blockages - step by step

Check duct, bin and cyclone

Issue not resolved, speak to our Customer Support Team

Replacement part required

Musclehead check

Check floor tool for blockage

Replacement part required

Turbine head check

Check floor tool for blockage

Replacement part required

Check for blockages - video

Power or electrical issue

Issue not resolved, speak to our Customer Support Team

No power

Less than two hours

Check for blockages - video

More than two hours

Issue not resolved, please speak to our Customer Support Team

Unusual noise

Issue not resolved, speak to our Customer Support Team

Rattle noise

Check the hose and seals

Unusual smell

Issue not resolved, speak to our Customer Support Team

Check for blockages - video

Visible issue

Brush bar not spinning

Check for blockages - video

Clean the bin and cyclone

Replacement part required

Check blockages - step by step

Cable won't rewind

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Machine spitting out dust

Assembling your Dyson machine

Assembling your Dyson machine

Storing your Dyson machine

Using the cable

Serial number location

User guide

How to attach the accessories

Using suction release trigger

Using the extension tube

How to use the floor tool

Dual mode floor tool

Musclehead floor tool

Turbine head

Debris stuck around the shroud

Emptying the bin

User guide

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

Products

Dyson support

Account

For business

About Dyson