Let's get your machine working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Main body and cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Main body and cyclone

Part no. 969596-06

Replacement main body and cyclone for your Dyson cordless vacuum.

€73.80

Main body and cyclone

Part no. 969596-06

Replacement main body and cyclone for your Dyson cordless vacuum.

€73.80

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please call us to resolve this problem.

It looks like the Main body and cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Main body and cyclone

Part no. 969596-06

Replacement main body and cyclone for your Dyson cordless vacuum.

€73.80

Main body and cyclone

Part no. 969596-06

Replacement main body and cyclone for your Dyson cordless vacuum.

€73.80

Please call us to resolve this problem.

It looks like the Main body and cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Main body and cyclone

Part no. 969596-06

Replacement main body and cyclone for your Dyson cordless vacuum.

€73.80

Main body and cyclone

Part no. 969596-06

Replacement main body and cyclone for your Dyson cordless vacuum.

€73.80

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Main body and cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Main body and cyclone

Part no. 969596-06

Replacement main body and cyclone for your Dyson cordless vacuum.

€73.80

Main body and cyclone

Part no. 969596-06

Replacement main body and cyclone for your Dyson cordless vacuum.

€73.80

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

€46.12

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Dyson Cyclone V10 Dok™ is not working. You can solve this by ordering a new one below.

Dyson Cyclone V10 Dok™

Part no. 968923-01

Free-standing design, engineered to store your Dyson Cyclone V10™ vacuum and tools. Includes 5 additional tools.

€150.00

Dyson Cyclone V10 Dok™

Part no. 968923-01

Free-standing design, engineered to store your Dyson Cyclone V10™ vacuum and tools. Includes 5 additional tools.

€150.00

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 969509-01

Replacement bin for your Dyson cordless vacuum.

€39.36

Bin

Part no. 969509-01

Replacement bin for your Dyson cordless vacuum.

€39.36

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

€27.50

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

€27.50

You might need a replacement part.

It looks like the Quick-release crevice tool is not working. You can solve this by ordering a new one below.

Quick-release crevice tool

Part no. 967612-01

For reaching into narrow gaps, like between furniture and behind radiators.

€30.00

Quick-release crevice tool

Part no. 967612-01

For reaching into narrow gaps, like between furniture and behind radiators.

€30.00

You might need a replacement part.

It looks like the Docking station is not working. You can solve this by ordering a new one below.

Docking station

Part no. 969042-01

Replacement docking station for your Dyson vacuum cleaner.

€17.84

Docking station

Part no. 969042-01

Replacement docking station for your Dyson vacuum cleaner.

€17.84

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Mini motorised tool brush bar is not working. You can solve this by ordering a new one below.

Mini motorised tool brush bar

Part no. 967480-03

Replacement mini motorised head brush bar for your Dyson vacuum cleaner.

€15.38

Mini motorised tool brush bar

Part no. 967480-03

Replacement mini motorised head brush bar for your Dyson vacuum cleaner.

€15.38

You might need a replacement part.

It looks like the Mini motorised tool end cap is not working. You can solve this by ordering a new one below.

Mini motorised tool end cap

Part no. 967481-01

Replacement end cap for your Dyson vacuum cleaner.

€3.08

Mini motorised tool end cap

Part no. 967481-01

Replacement end cap for your Dyson vacuum cleaner.

€3.08

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 969109-09

Replacement wand for your Dyson vacuum cleaner.

€46.12

Wand

Part no. 969109-09

Replacement wand for your Dyson vacuum cleaner.

€46.12

Let's get your machine working

Let's get your machine working

SV12_SV27

Troubleshooting

Performance

Solve the problem using the lights

Blockage light

Blockage light showing with wand and tools removed

Cyclone checked light still showing

Issue resolved

Filter wash step-by-step

Replacement part required

Issue resolved

Blockage light not showing with wand and tools removed

Direct drive cleaner head

Replacement part required

Issue resolved

Hair screw tool

Replacement part required

Hair screw tool step by step

Mini motorised head

Replacement part required

Soft roller cleaner head

Replacement part required

Blue battery lights

Replacement part required

Has power

Issue resolved

Replacement part required

Replacement part required

Replacement part required

Flashing filter light

Issue resolved

Replacement part required

No lights

Replacement part required

Replacement part required

Red battery lights

Replacement part required

Replacement part required

Replacement part required

Solid/constant filter light

Filter wash step-by-step

Replacement part required

Issue resolved

Solve the problem using a symptom

Brush bar not spinning/spinning intermittently

Direct drive cleaner head

Issue resolved

Test another tool

Replacement part required

Test another tool

Replacement part required

Replacement part required

Hair screw tool

Issue resolved

Hair screw tool step by step

Test another tool

Replacement part required

Test the tool without the wand

Replacement part required

Replacement part required

Mini motorised head

Issue resolved

Test another tool

Replacement part required

Test another tool

Replacement part required

Replacement part required

Soft roller cleaner head

Issue resolved

Test another tool

Replacement part required

Test another tool

Replacement part required

Replacement part required

Not picking up as well as usual

Check wand and tools

Direct drive cleaner head

Issue resolved