Let's get your machine working
Dyson Cyclone V10 Absolute (Copper)Let's get your machine working
Dyson Cyclone V10 Absolute (Copper)
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SV12_SV27
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Troubleshooting
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Performance
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Solve the problem using the lights
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Blockage light
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Blockage light showing with wand and tools removed
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Cyclone checked light still showing
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Issue resolved
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Filter wash step-by-step
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Replacement part required
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Issue resolved
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Blockage light not showing with wand and tools removed
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Direct drive cleaner head
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Replacement part required
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Issue resolved
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Hair screw tool
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Replacement part required
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Hair screw tool step by step
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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Blue battery lights
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Replacement part required
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Has power
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Issue resolved
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Replacement part required
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Replacement part required
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Replacement part required
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Flashing filter light
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Issue resolved
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Replacement part required
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No lights
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Replacement part required
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Replacement part required
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Red battery lights
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Replacement part required
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Replacement part required
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Replacement part required
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Solid/constant filter light
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Filter wash step-by-step
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Replacement part required
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Issue resolved
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Solve the problem using a symptom
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Brush bar not spinning/spinning intermittently
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Direct drive cleaner head
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Issue resolved
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Test another tool
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Replacement part required
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Test another tool
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Replacement part required
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Replacement part required
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Hair screw tool
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Issue resolved
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Hair screw tool step by step
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Test another tool
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Replacement part required
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Test the tool without the wand
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Replacement part required
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Replacement part required
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Mini motorised head
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Issue resolved
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Test another tool
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Replacement part required
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Test another tool
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Replacement part required
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Replacement part required
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Soft roller cleaner head
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Issue resolved
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Test another tool
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Replacement part required
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Test another tool
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Replacement part required
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Replacement part required
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Not picking up as well as usual
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Check wand and tools
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Direct drive cleaner head
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Issue resolved
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Tool checked not resolved
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Replacement part required
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Issue resolved
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Filter wash step-by-step
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Hair screw tool
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Issue resolved
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Motorbar cleaner head
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Issue resolved
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Mini motorised head
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Issue resolved
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Soft roller cleaner head
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Issue resolved
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Issue resolved
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Cutting out
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Machine has no power
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Machine has power
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No power
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Battery not lasting as long/poor run time
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Replacement part required
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Issue resolved
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How to locate the serial number
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Replacement parts
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Accessories and Consumables
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Dyson Cyclone V10 Dok™
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Purchase part
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Part replacement instructions
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Issue resolved
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Issue resolved
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Tools and accessories
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Main body and cyclone
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Battery
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the battery
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Bin
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Filter
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the main body and cyclone
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Direct Drive cleaner head
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Brush bar
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Purchase part
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Part replacement instructions
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Quick release motorhead
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Purchase part
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Part replacement instructions
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Rear seal
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Purchase part
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Part replacement instructions
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Soft roller cleaner head
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Rear brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the rear brush bar
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Soft roller cleaner head
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Purchase part
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Part replacement instructions
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Soft roller brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the soft roller brush bar
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Soft roller end cap
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Purchase part
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Part replacement instructions
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Wand, Charger & Dock
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Combination tool
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Purchase part
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Part replacement instructions
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Crevice tool
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Purchase part
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Part replacement instructions
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Docking station
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the docking station
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Jack cover
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Purchase part
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Part replacement instructions
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Mini motorised tool
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Purchase part
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Part replacement instructions
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Mini motorised tool brush bar
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Purchase part
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Part replacement instructions
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Mini motorised tool end cap
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Part replacement instructions
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Wand
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Purchase part
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Part replacement instructions
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Purchase part
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
If you require this part please email us.
€92.00
Battery
Part no. 969352-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
If you require this part please email us.
€92.00
€92.00
How to install this part
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.
Soft roller cleaner head
Part no. 966489-12
Replacement soft roller cleaner head for your Dyson vacuum cleaner.
€79.95
Soft roller cleaner head
Part no. 966489-12
Replacement soft roller cleaner head for your Dyson vacuum cleaner.
€79.95
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
If you require this part please email us.
€92.00
Battery
Part no. 969352-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
If you require this part please email us.
€92.00
€92.00
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
If you require this part please email us.
€92.00
Battery
Part no. 969352-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
If you require this part please email us.
€92.00
€92.00
How to install this part
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
If you require this part please email us.
€92.00
Battery
Part no. 969352-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
If you require this part please email us.
€92.00
€92.00
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
€46.12
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
€46.12
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
€46.12
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
€46.12
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
€46.12
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
€46.12
You might need a replacement part.
It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.
Soft roller cleaner head
Part no. 966489-12
Replacement soft roller cleaner head for your Dyson vacuum cleaner.
€79.95
Soft roller cleaner head
Part no. 966489-12
Replacement soft roller cleaner head for your Dyson vacuum cleaner.
€79.95
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
€46.12
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
If you require this part please email us.
€92.00
Battery
Part no. 969352-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
If you require this part please email us.
€92.00
€92.00
How to install this part
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
You might need a replacement part.
It looks like the Dyson Cyclone V10 Dok™ is not working. You can solve this by ordering a new one below.
Dyson Cyclone V10 Dok™
Part no. 968923-01
Free-standing design, engineered to store your Dyson Cyclone V10™ vacuum and tools. Includes 5 additional tools.
€150.00
Dyson Cyclone V10 Dok™
Part no. 968923-01
Free-standing design, engineered to store your Dyson Cyclone V10™ vacuum and tools. Includes 5 additional tools.
€150.00
€150.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
If you require this part please email us.
€92.00
Battery
Part no. 969352-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
If you require this part please email us.
€92.00
€92.00
How to install this part
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 969509-01
Replacement bin for your Dyson cordless vacuum.
€39.36
Bin
Part no. 969509-01
Replacement bin for your Dyson cordless vacuum.
€39.36
€39.36
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Rear brush bar is not working. You can solve this by ordering a new one below.
Rear brush bar
Part no. 966492-03
Replacement rear brush bar for your Dyson soft roller cleaner head.
€27.06
Rear brush bar
Part no. 966492-03
Replacement rear brush bar for your Dyson soft roller cleaner head.
€27.06
€27.06
You might need a replacement part.
It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.
Soft roller cleaner head
Part no. 966489-12
Replacement soft roller cleaner head for your Dyson vacuum cleaner.
€79.95
Soft roller cleaner head
Part no. 966489-12
Replacement soft roller cleaner head for your Dyson vacuum cleaner.
€79.95
You might need a replacement part.
It looks like the Soft roller brush bar is not working. You can solve this by ordering a new one below.
Soft roller brush bar
Part no. 966488-09
Replacement soft roller brush bar for your Dyson vacuum cleaner.
€60.27
Soft roller brush bar
Part no. 966488-09
Replacement soft roller brush bar for your Dyson vacuum cleaner.
€60.27
€60.27
You might need a replacement part.
It looks like the End cap is not working. You can solve this by ordering a new one below.
End cap
Part no. 966490-03
Replacement end cap for your Dyson vacuum cleaner.
€33.82
End cap
Part no. 966490-03
Replacement end cap for your Dyson vacuum cleaner.
€33.82
€33.82
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
€27.50
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
€27.50
€27.50
You might need a replacement part.
It looks like the Quick-release crevice tool is not working. You can solve this by ordering a new one below.
Quick-release crevice tool
Part no. 967612-01
For reaching into narrow gaps, like between furniture and behind radiators.
€30.00
Quick-release crevice tool
Part no. 967612-01
For reaching into narrow gaps, like between furniture and behind radiators.
€30.00
€30.00
You might need a replacement part.
It looks like the Docking station is not working. You can solve this by ordering a new one below.
Docking station
Part no. 969042-01
Replacement docking station for your Dyson vacuum cleaner.
€17.84
Docking station
Part no. 969042-01
Replacement docking station for your Dyson vacuum cleaner.
€17.84
€17.84
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Mini motorised tool brush bar is not working. You can solve this by ordering a new one below.
Mini motorised tool brush bar
Part no. 967480-03
Replacement mini motorised head brush bar for your Dyson vacuum cleaner.
€15.38
Mini motorised tool brush bar
Part no. 967480-03
Replacement mini motorised head brush bar for your Dyson vacuum cleaner.
€15.38
€15.38
You might need a replacement part.
It looks like the Mini motorised tool end cap is not working. You can solve this by ordering a new one below.
Mini motorised tool end cap
Part no. 967481-01
Replacement end cap for your Dyson vacuum cleaner.
€3.08
Mini motorised tool end cap
Part no. 967481-01
Replacement end cap for your Dyson vacuum cleaner.
€3.08
€3.08
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
€46.12
€46.12
Please select the appropriate option
Lights
If your machine is not performing as it should, we can help.
Your machine has lights that can tell you what the problem is from poor pickup to power issues and is the best way to solve any problems.
Symptoms
Alternatively, you can select a symptom instead such as; no power, battery run time, poor pick up etc.
Please select the appropriate option
Unplug the machine
Make sure the machine is unplugged from the charger.
Check wand and tools
- If the wand and a tool was fitted when you saw the light, make sure these are fitted.
- Pull the trigger and check the status lights located on the side of the battery.
What do the lights show when the trigger is pulled?
Why do I see a blockage light?
When the machine meets more air resistance, the motor will increase speed to compensate. For example, when moving from a hard floor to carpet, the motor will speed up slightly on the carpet to maintain suction.
Why am I hearing a strange sound?
If one of the airways becomes blocked, very little airflow will be able to get through. To prevent the motor from overspeed, the machine will stop and start to alert you to a problem. This will sound like the machine is pulsing.
If you continue to use the machine, it will cut off completely. You will be able to start the machine again but it will continue to cut in and out until the blockage is removed. A blockage indicator light will also show while the machine is running.
Remove wand and tools
- Please ensure the bin is empty before continuing with any checks.
- Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc. leaving the main body, bin and cyclone.
- Pull the trigger for 10 seconds.
Blockage light still showing
This means that the blockage is somewhere in the bin and cyclone or the filter.
Remove the bin
Push the bin release catch to open the bin. Please ensure the bin is empty.
Press the red bin release button and slide the bin off of the cyclone.
Check the bin
- Check the bin base and clean any dirt using a brush or dry cloth.
- The bin can be cleaned with a damp, lint-free cloth only and must be completely dry before refitting.
Check the cyclone
Using a brush, remove dust and debris from the cyclone shroud. This is the silver coloured part of the cyclone with lots of holes in it.
- Look inside the end of the cyclone where the wand and tools attach.
- The dirt goes up this channel and then into the bin through a hole in the side of the cyclone. You should be able to see light shining through from either end.
- Remove anything blocked in this channel.
Remove fine dust
Please note: This step will cause fine dust to come out of the machine. It is recommended that this is done outside and where possible, hold a bin bag around the machine to capture as much dust as possible. It is not recommended that this is carried out by anyone with allergies.
To dislodge any build up of fine dust in the cyclone, hold the machine over a bin and firmly tap the side of the cyclone all the way around. Whilst you will never get rid of all the fine dust, this will remove any excess build up.
Refit the bin
- Slide the bin back onto the cyclone until you hear a click.
- Close the bin base and push the bin back into place on the cyclone until you hear a click.
Test the machine
Now the cyclone and bin are back on the machine, press and hold the trigger for 10 seconds.
Filter advice
- The filter needs to be washed once a month as a minimum but may need to be washed more frequently, depending on how often the machine is used and how much fine dust is being picked up.
- You may not see any dust on or in the filter, even if it needs to be cleaned.
- Knocking or blowing dust out of the filter is not sufficient and is not recommended.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Does the blockage light still show?"
Test the machine
Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.
Does the blockage light still show?
Remove the filter
Remove the filter by twisting anticlockwise to the open position and pull away from the machine.
Filter washing
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Remove excess dust
Tap the filter firmly over a waste bin to remove any excess dust before washing.
Soak the filter
Soak the filter in water for 30 minutes. This will loosen up the dry dust embedded in the filter. If you have to wash the filter more often than advised, this suggests that a higher than average amount of fine dust is being picked up or there was some dust left behind from the previous wash. You may want to soak the filter for longer if this is the case.
Rub the inside of the filter, followed by the outside, in running water to clean out all dust.
Rub the filter submerged in clean water to check if any dirty water still comes out. If it does, repeat washing until the water stays clear.
Filter drying
- WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
- Leave the filter to dry with the open end facing up for a minimum of 24 hours.
- It can take much longer than 24 hours to dry, ensure the filter is completely touch dry prior to refitting.
Test the machine
Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.
Blockage light still showing
This means that the blockage is somewhere in the wand or tools you are using.
Remove the wand from the machine and any tools from the end of the wand.
Check the wand
Look through the wand and remove any blockages. You should be able to see all the way through the wand.
Please select the tool you are using
Remove end cap and brush bar
- On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
- Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
Check the cleaner head channel
- Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
- Remove any blockages so that light can be seen through the neck.
Clear the brush bar
Remove any hair and threads from the brush bar, end cap and spindle.
Refit the brush bar
Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.
Refit the cleaner head and wand
Fit the cleaner head back onto the wand and attach the wand to the machine.
Test the machine
Pull the trigger for 10 seconds.
Check the Hair screw tool
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Does the blockage light still show?"
Does the blockage light still show?
Remove the cover and brush bar
- Hold the tool or place on a flat surface with the brush bar pointing up.
- Pull the red lever up to release the cover and pull the brush bar out.
Check the cleaner head channel
- Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
- Remove any blockages so that light can be seen through the neck.
Clear the spindle
Remove any hair and threads from spindle.
Refit the brush bar and cover
- Push the brush bar back into the head firmly until it clicks.
- Ensure the red lever starts in the unlock position, align the cover with the guide on the head and push down until it clicks.
Test the machine
Pull the trigger for 10 seconds.
Remove end cap and brush bar
- On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
- Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
Check the cleaner head channel
- Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
- Remove any blockages so that light can be seen through the neck.
Clear the brush bar
Remove any hair and threads from the brush bar, end cap and spindle.
Refit the brush bar
Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.
Refit the cleaner head and wand
Fit the cleaner head back onto the wand and attach the wand to the machine.
Test the machine
Pull the trigger for 10 seconds.
Check the cleaner head channel
Remove any blockages so that light can be seen through the neck.
Remove end cap and brush bar
- On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
- Use a coin in the slot to turn the cap anticlockwise to the unlock position.
Remove the end cap from the brush bar and place to one side.
Remove the brush bar and place to one side.
Remove small brush bar
At the rear of the cleaner head, is a smaller brush bar. Pull one side firmly to remove from the cleaner head.
Clear the brush bars
Remove any hair and threads from both brush bars.
Wash the brush bars
WARNING: Do not put the brush bars in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Hold the brush bars under cold running water and rub gently to remove any dirt.
Drying the brush bars
Stand the brush bars upright and leave to dry for a minimum of 24 hours. It can take much longer than 24 hours to dry, ensure the brush bars are completely dry prior to refitting.
Refit the small brush bar
Once the brush bars are completely dry, refit the small brush bar first.
- Check the ends of the small brush bar. One end is round and the other is octagonal.
- Insert the round end into place and then push the octagonal end down until it clicks into place.
Refit the main brush bar
- Replace the end cap back on the brush bar.
- Slide the main brush bar into the cleaner head and push the end cap back into the closed position.
- Using a coin, turn the end cap lock clockwise until in the locked position.
Test the machine
Pull the trigger for 10 seconds.
Solid/constant blue lights
There are three blue lights on the battery that will light up when the machine is in use and when the trigger is pulled.
- One solid blue light – Low level of charge.
- Two solid blue lights – Medium level of charge.
- Three solid blue lights – High level of charge.
Flashing blue light
One flashing blue light will show when the machine needs charging.
Blue lights on charge
When charging, the three blue lights will show up as the machine is charging.
- One flashing blue light – Charging, low charge.
- One flashing blue and one solid blue light – Charging, medium charge.
- One flashing blue and two solid blue lights – Charging, nearly fully charged.
- No lights – Charged, on standby.
Does the machine have power?
Solid/constant blue lights
There are three blue lights on the battery that will light up when the machine is in use and when the trigger is pulled.
- One solid blue light – Low level of charge.
- Two solid blue lights – Medium level of charge.
- Three solid blue lights – High level of charge.
Flashing blue light
One flashing blue light will show when the machine needs charging.
Blue lights on charge
When charging, the three blue lights will show up as the machine is charging.
- One flashing blue light – Charging, low charge.
- One flashing blue and one solid blue light – Charging, medium charge.
- One flashing blue and two solid blue lights – Charging, nearly fully charged.
- No lights – Charged, on standby.
Remove the filter
The filter indicator will flash if the filter is not fitted correctly. Remove the filter by twisting anticlockwise to the open position and gently pull away.
Refit the filter
To refit, return the filter unit to the open position and twist clockwise until it clicks into place.
Test the machine
Press and hold the trigger for 10 seconds.
Charge the machine
Place the machine on charge.
What do the lights show?
Lights in use
When the machine is in use, you may see one of the following when you pull the trigger.
- One flashing red light.
- One solid red light.
Lights on charge
When the machine is on charge, you may see one of the following.
- One flashing red light.
- One flashing blue/red light.
Select the light you are seeing
Why do I see a filter light?
The filter light will show if it needs to be washed.
Why am I hearing a strange sound?
You may not hear anything different if the filter light shows but if the filter becomes completely blocked, very little airflow will be able to get through. To prevent the motor from overspeed, the machine will stop and start to alert you to a problem. This will sound like the machine is pulsing.
If you continue to use the machine, it will cut off completely. You will be able to start the machine again but it will continue to cut in and out until the filter is washed. A blockage indicator light may also show while the machine is running.
Filter advice
- The filter needs to be washed once a month as a minimum but may need to be washed more frequently, depending on how often the machine is used and how much fine dust is being picked up.
- You may not see any dust on or in the filter, even if it needs to be cleaned.
- Knocking or blowing dust out of the filter is not sufficient and is not recommended.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Test the machine
Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.
Has this resolved the problem?
Remove the filter
Remove the filter by twisting anticlockwise to the open position and pull away from the machine.
Filter washing
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Remove excess dust
Tap the filter firmly over a waste bin to remove any excess dust before washing.
Soak the filter
Soak the filter in water for 30 minutes. This will loosen up the dry dust embedded in the filter. If you have to wash the filter more often than advised, this suggests that a higher than average amount of fine dust is being picked up or there was some dust left behind from the previous wash. You may want to soak the filter for longer if this is the case.
Rub the inside of the filter, followed by the outside, in running water to clean out all dust.
Rub the filter submerged in clean water to check if any dirty water still comes out. If it does, repeat washing until the water stays clear.
Filter drying
- WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
- Leave the filter to dry with the open end facing up for a minimum of 24 hours.
- It can take much longer than 24 hours to dry, ensure the filter is completely touch dry prior to refitting.
Test the machine
Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.
Symptoms
If you're not sure what symptom to choose, select 'Solve a problem using the lights'.
Select cleaner head
If your cleaner head is not picking up or the brush bar is not spinning, this is likely to be caused by a blockage.
Please select the tool you are using
Remove end cap and brush bar
- On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
- Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
Check the cleaner head channel
- Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
- Remove any blockages so that light can be seen through the neck.
Clear the brush bar
Cut any hair and threads from the brush bar, taking care not to cut any of the bristles.
Refit the brush bar
Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.
Refit the cleaner head and wand
Fit the cleaner head back onto the wand and attach the wand to the machine.
Test the machine
Now the Direct drive cleaner head is reassembled, test the pick up.
Test another tool
Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.
- Motorbar cleaner head.
- Direct drive cleaner head.
- Soft roller cleaner head.
- Hair screw tool.
- Mini motorised head.
Test the tool without the wand
Remove the tool from the wand and the wand from the machine.
Attach the tool to the bin and test the machine.
Check the Hair screw tool
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Does the blockage light still show?"
Has this resolved the problem?
Remove the cover and brush bar
- Hold the tool or place on a flat surface with the brush bar pointing up.
- Pull the red lever up to release the cover and pull the brush bar out.
Check the cleaner head channel
- Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
- Remove any blockages so that light can be seen through the neck.
Clear the spindle
Remove any hair and threads from spindle.
Refit the brush bar and cover
- Push the brush bar back into the head firmly until it clicks.
- Ensure the red lever starts in the unlock position, align the cover with the guide on the head and push down until it clicks.
Test the machine
Now the Hair screw tool is reassembled, test the pick up.
Test another tool
Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.
- Motorbar cleaner head.
- Direct drive cleaner head.
- Soft roller cleaner head.
- Hair screw tool.
- Mini motorised head.
Test the tool without the wand
Remove the tool from the wand and the wand from the machine.
Attach the tool to the bin and test the machine.
Remove end cap and brush bar
- On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
- Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
Check the cleaner head channel
- Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
- Remove any blockages so that light can be seen through the neck.
Clear the brush bar
Cut any hair and threads from the brush bar, taking care not to cut any of the bristles.
Refit the brush bar
Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.
Refit the cleaner head and wand
Fit the cleaner head back onto the wand and attach the wand to the machine.
Test the machine
Now the Mini motorised head is reassembled, test the pick up.
Test another tool
Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.
- Motorbar cleaner head.
- Direct drive cleaner head.
- Soft roller cleaner head.
- Hair screw tool.
- Mini motorised head.
Test the tool without the wand
Remove the tool from the wand and the wand from the machine.
Attach the tool to the bin and test the machine.
Check the cleaner head channel
Remove any blockages so that light can be seen through the neck.
Remove end cap and brush bar
- On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
- Use a coin in the slot to turn the cap anticlockwise to the unlock position.
Remove the end cap from the brush bar and place to one side.
Remove the brush bar and place to one side.
Remove small brush bar
At the rear of the cleaner head, is a smaller brush bar. Pull one side firmly to remove from the cleaner head.
Clear the brush bars
Remove any hair and threads from both brush bars.
Wash the brush bars
WARNING: Do not put the brush bars in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Hold the brush bars under cold running water and rub gently to remove any dirt.
Drying the brush bars
Stand the brush bars upright and leave to dry for a minimum of 24 hours. It can take much longer than 24 hours to dry, ensure the brush bars are completely dry prior to refitting.
Refit the small brush bar
Once the brush bars are completely dry, refit the small brush bar first.
- Check the ends of the small brush bar. One end is round and the other is octagonal.
- Insert the round end into place and then push the octagonal end down until it clicks into place.
Refit the main brush bar
- Replace the end cap back on the brush bar.
- Slide the main brush bar into the cleaner head and push the end cap back into the closed position.
- Using a coin, turn the end cap lock clockwise until in the locked position.
Test the machine
Now the Motorbar cleaner head is reassembled, test the pick up.
Test another tool
Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.
- Motorbar cleaner head.
- Direct drive cleaner head.
- Soft roller cleaner head.
- Hair screw tool.
- Mini motorised head.
Test the tool without the wand
Remove the tool from the wand and the wand from the machine.
Attach the tool to the bin and test the machine.
Remove the bin
Push the bin release catch to open the bin. Please ensure the bin is empty.
Press the red bin release button and slide the bin off of the cyclone.
Check the bin
- Check the bin base and clean any dirt using a brush or dry cloth.
- The bin can be cleaned with a damp, lint-free cloth only and must be completely dry before refitting.
Check the cyclone
Using a brush, remove dust and debris from the cyclone shroud. This is the silver coloured part of the cyclone with lots of holes in it.
- Look inside the end of the cyclone where the wand and tools attach.
- The dirt goes up this channel and then into the bin through a hole in the side of the cyclone. You should be able to see light shining through from either end.
- Remove anything blocked in this channel.
Remove fine dust
Please note: This step will cause fine dust to come out of the machine. It is recommended that this is done outside and where possible, hold a bin bag around the machine to capture as much dust as possible. It is not recommended that this is carried out by anyone with allergies.
To dislodge any build up of fine dust in the cyclone, hold the machine over a bin and firmly tap the side of the cyclone all the way around. Whilst you will never get rid of all the fine dust, this will remove any excess build up.
Refit the bin
- Slide the bin back onto the cyclone until you hear a click.
- Close the bin base and push the bin back into place on the cyclone until you hear a click.
Test the machine
Now the cyclone and bin are back on the machine, test the pick up.
Check wand and tools
Remove the wand from the machine and any tools from the end of the wand.
Check the wand
Look through the wand and remove any blockages. You should be able to see all the way through the wand.
Please select the tool you are using
Remove end cap and brush bar
- On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
- Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
Check the cleaner head channel
- Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
- Remove any blockages so that light can be seen through the neck.
Clear the brush bar
Remove any hair and threads from the brush bar, end cap and spindle.
Refit the brush bar
Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.
Refit the cleaner head and wand
Fit the cleaner head back onto the wand and attach the wand to the machine.
Test the machine
Now the Direct drive cleaner head is reassembled, test the pick up.
Filter advice
- The filter needs to be washed once a month as a minimum but may need to be washed more frequently, depending on how often the machine is used and how much fine dust is being picked up.
- You may not see any dust on or in the filter, even if it needs to be cleaned.
- Knocking or blowing dust out of the filter is not sufficient and is not recommended.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Test the machine
Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.
Has this resolved the problem?
Remove the filter
Remove the filter by twisting anticlockwise to the open position and pull away from the machine.
Filter washing
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Remove excess dust
Tap the filter firmly over a waste bin to remove any excess dust before washing.
Soak the filter
Soak the filter in water for 30 minutes. This will loosen up the dry dust embedded in the filter. If you have to wash the filter more often than advised, this suggests that a higher than average amount of fine dust is being picked up or there was some dust left behind from the previous wash. You may want to soak the filter for longer if this is the case.
Rub the inside of the filter, followed by the outside, in running water to clean out all dust.
Rub the filter submerged in clean water to check if any dirty water still comes out. If it does, repeat washing until the water stays clear.
Filter drying
- WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
- Leave the filter to dry with the open end facing up for a minimum of 24 hours.
- It can take much longer than 24 hours to dry, ensure the filter is completely touch dry prior to refitting.
Test the machine
Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.
Remove the cover and brush bar
- Hold the tool or place on a flat surface with the brush bar pointing down.
- Press the red lever down to release the cover and pull the brush bar out.
Check the cleaner head channel
- Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
- Remove any blockages so that light can be seen through the neck.
Clear the brush bar
Remove any hair and threads from the brush bar, end cap and spindle.
Refit the brush bar
- Push the brush bar back into the head firmly until it clicks.
- Ensure the red lever starts in the unlock position, align the cover with the guide on the head and push down until it clicks.
Test the machine
Now the Hair screw tool is reassembled, test the pick up.
Remove end cap and brush bar
- On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
- Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
Check the cleaner head channel
- Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
- Remove any blockages so that light can be seen through the neck.
Clear the brush bar
Remove any hair and threads from the brush bar, end cap and spindle.
Refit the brush bar
Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.
Refit the cleaner head and wand
Fit the cleaner head back onto the wand and attach the wand to the machine.
Test the machine
Now the Motorbar cleaner head is reassembled, test the pick up.
Remove end cap and brush bar
- On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
- Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
Check the cleaner head channel
- Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
- Remove any blockages so that light can be seen through the neck.
Clear the brush bar
Remove any hair and threads from the brush bar, end cap and spindle.
Refit the brush bar
Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.
Refit the cleaner head and wand
Fit the cleaner head back onto the wand and attach the wand to the machine.
Test the machine
Now the Mini motorised head is reassembled, test the pick up.
Check the cleaner head channel
Remove any blockages so that light can be seen through the neck.
Remove end cap and brush bar
- On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
- Use a coin in the slot to turn the cap anticlockwise to the unlock position.
Remove the end cap from the brush bar and place to one side.
Remove the brush bar and place to one side.
Remove small brush bar
At the rear of the cleaner head, is a smaller brush bar. Pull one side firmly to remove from the cleaner head.
Clear the brush bars
Remove any hair and threads from both brush bars.
Wash the brush bars
WARNING: Do not put the brush bars in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Hold the brush bars under cold running water and rub gently to remove any dirt.
Drying the brush bars
Stand the brush bars upright and leave to dry for a minimum of 24 hours. It can take much longer than 24 hours to dry, ensure the brush bars are completely dry prior to refitting.
Refit the small brush bar
Once the brush bars are completely dry, refit the small brush bar first.
- Check the ends of the small brush bar. One end is round and the other is octagonal.
- Insert the round end into place and then push the octagonal end down until it clicks into place.
Refit the main brush bar
- Replace the end cap back on the brush bar.
- Slide the main brush bar into the cleaner head and push the end cap back into the closed position.
- Using a coin, turn the end cap lock clockwise until in the locked position.
Test the machine
Now the Soft roller cleaner head is reassembled, test the pick up.
Why is my machine cutting out?
If one of the airways becomes blocked, very little airflow will be able to get through. To prevent the motor from overspeed, the machine will stop and start to alert you to a problem. This will sound like the machine is pulsing.
If you continue to use the machine, it will cut off completely. You will be able to start the machine again but it will continue to cut in and out until the blockage is removed. A blockage indicator light will also show while the machine is running.
Unplug the machine
Make sure the machine is unplugged from the charger, pull the trigger and check the status lights located on the side of the battery.
What do the lights show when the trigger is pulled?
Unplug the machine
Make sure the machine is unplugged from the charger, pull the trigger and check the status lights located on the side of the battery.
What do the lights show when the trigger is pulled?
No power
If the machine won't turn on at all, this could be due to one of the following.
- The machine has not been charged or has run out of battery.
- The machine is below the minimum 5C°/41F° temperature.
- The filter is missing or not fitted correctly.
- A part is faulty.
Unplug the machine
Make sure the machine is unplugged from the charger, pull the trigger and check the status lights located on the side of the battery.
What do the lights show when the trigger is pulled?
Battery degradation
Over time the machine will naturally lose its run time but the level of degradation over the years is very small.
Battery degradation is not a fault of the machine. It happens to all batteries in everyday items, such as mobile phones and laptops.
If the customer is experiencing a large amount of degradation please order a replacement power pack.
High power
The run time on High power is 7 minutes with the Motorised head and 5 minutes without the Motorised head.
Medium power
The run time on Medium power is 20 minutes with the Motorised head and 30 minutes without the Motorised head.
Low power
The run time on Low power is 35 minutes with the Motorised head and 60 minutes without the Motorised head.
The serial number can be located in three places.
Behind the clear bin
The serial number can be found behind the clear bin of the stick vacuum.
On the underside of the battery pack
The serial number is printed on the back of the battery pack at the base of the handle.
Inside the handle
Remove the battery to reveal the serial number inside the machine’s handle.
Please select the appropriate option
How to buy and fit parts for your machine
Get original replacement parts direct from Dyson and learn how to fit them with your machine.
Main body and cyclone
- Filter
- Main body and cyclone
- Bin
- Battery
Direct Drive cleaner head
- Quick release motorhead
- V-ball wheel
- Rear seal
- Brush bar
- Axle & roller
Soft roller cleaner head
- Soft roller cleaner head
- Rear brush bar wheel
- Soft roller end cap
- Rear brush bar
- Soft roller brush bar
- Axle & roller
Torque Drive cleaner head
- Torque Drive cleaner head
- V-ball wheel
- Torque Drive brush bar
- Rear edge
- Axle & roller
Wand, Charger & Dock
- Docking station
- Jack cover
- Combination tool
- Wand
- Charger
- Mini motorised tool
- Mini motorised tool brush bar
- Mini motorised tool end cap
- Crevice tool
Accessories and Consumables
- Quick release handheld tool kit
- Quick release extension hose
- Stubborn dirt brush
- Mini soft dusting brush
- Quick release mattress tool
- Dyson Cyclone V10 Dok™
- Tool holster
- Foot pads
- Quick release up-top adaptor
- Quick release adaptor tool
- Dyson tool bag
- Quick release flexi crevice tool
Accessories and Consumables
Choose the part you'd like to replace.
- Quick release handheld tool kit
- Quick release extension hose
- Stubborn dirt brush
- Mini soft dusting brush
- Quick release mattress tool
- Dyson Cyclone V10 Dok™
- Tool holster
- Foot pads
- Quick release up-top adaptor
- Quick release adaptor tool
- Dyson tool bag
- Quick release flexi crevice tool
Please select the appropriate option
Please select the appropriate option
Dock assembly
To assemble your Dok, place the base on the floor.
Put the lower body and tool case on top and slide forward until it clicks.
Next, place the upper body on top. Gently slide it forwards until it clicks.
Grab the four cleaner head clips and slide them onto the sides of the Dok.
Insert the charging cable into the back of the upper body.
With the charger facing upwards, place the small plate on top and push it down until you hear a click.
Gently push the charger cable into the grooves, then plug it in.
To store your wand and in-use cleaner head, place the cleaner head on the base with the wand angled towards you. Move the wand back towards one of the lower wand clips. Press it in until you hear a click.
Slide the main body of the vacuum down onto the charging section of the upper body.
Slide the tool case out of the lower body. Store your accessories as shown in the image.
If you are storing your Dok on a table, place the base onto the surface. Slide the upper body onto it and slide the two wand clips into place as shown.
Please select the appropriate option
If you would like to purchase genuine Dyson tools and accessories for your machine, visit the Dyson website.
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand assembly, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Main body and cyclone
Choose the part you'd like to replace.
- Filter
- Main body and cyclone
- Bin
- Battery
Please select the appropriate option
Please select the appropriate option
Tools required
A phillips screwdriver is required to replace this part.
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the battery".
Were you able to fit your part?
Tools required
A phillips screwdriver is required to replace this part.
Always ensure that your machine is unplugged from the charger prior to carrying out any maintenance.
It is important to read the instructions in the box before replacing your battery.
Remove the battery
You need to unscrew three Phillips screws to release the battery.
One is on the rear of the handle and the other two are on the underside of the battery.
Remove the old battery from your machine's handle.
Dispose of it as per local codes and regulations.
Replace the battery
Attach the new battery to the handle.
Secure it in place with the three screws.
Your new battery will only be partially charged. So it's important to fully charge it before using it for the first time.
Please select the appropriate option
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the bin".
Were you able to fit your part?
Remove the bin
Press the red wand-release button at the top of the wand and pull the wand away from the bin.
To open the Clear bin, hold the machine with the Bin in a downwards position, and firmly push the Bin release lever.
IMPORTANT: do not pull the 'ON' trigger when emptying the bin.
Press the red, square release button located on the underside of the bin and slide the bin off its runner.
Dispose of the existing bin as per local codes and regulations.
Replace the bin
To refit, insert the spine into the bin runner. Close the clear bin by pushing the bin base upwards until the clear bin and base click into place.
Please select the appropriate option
Always unplug before carrying out any maintenance.
Removing the filter
Remove the filter unit by twisting anti-clockwise to the open position. Gently pull away from the appliance.
Dispose of any old parts in accordance with local codes and regulations.
Refit
To refit a new filter, insert it back into the machine and twist clockwise until it clicks into place.
Please select the appropriate option
Tools required
A phillips screwdriver is required to replace this part.
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the main body and cyclone".
Were you able to fit your part?
Make sure your machine is not connected to the charger before carrying out an maintance.
Press the red wand release button to remove the machine from the wand.
Remove the bin
Empty the clear bin. Make sure you don't touch the trigger when emptying the bin.
Press the red bin release button and slide the bin off the main body.
Remove the filter
Remove the filter by turning it anticlockwise. Gently pull it away from the machine.
Remove the battery
Hold your hand under the battery to support it. Press the red battery release button and pull the battery away from the handle.
Dispose of any old parts in accordance with local codes and regulations.
Refit the battery
Slide the battery onto the handle until it clicks securely in place.
If you own an additional click-in battery, we recommend fully charging it soon after purchase, and alternating and charging all click-in batteries regularly to prolong battery health.
Refit the filter
Refit the filter unit.
Refit the bin
Refit the clear bin by inserting the spine into the bin runner. Close the lid and push the bin until it clicks into place.
Direct Drive cleaner head
Choose the part you'd like to replace.
- Quick release motorhead
- V-ball wheel
- Rear seal
- Brush bar
- Axle & roller
Please select the appropriate option
Please select the appropriate option
Tools required
A coin is required to replace this part.
Always switch 'OFF' and unplug before carrying out any maintenance.
Remove the brush bar
Press the cleaner head release button on the end of the wand. Place the cleaner head upside down.
Use a coin to unlock the end cap.
Twist the end cap and remove it from your brush bar. Don’t wash the end cap.
Slide your brush bar out of the cleaner head.
Dispose of any old parts in accordance with local codes and regulations.
Replace the brush bar
Push the end cap back on to your new brush bar and slide it back into the cleaner head.
Turn the end cap clockwise into the locked position.
Please select the appropriate option
All the tools provided with the machine will fit the wand and the bin inlet.
Attach the tools to the end of the wand, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Please select the appropriate option
Tools required
A flat head screwdriver is required to replace this part.
Place your Direct Drive cleaner head on a flat surface, with the brushbar facing upwards.
Insert a flat head or slotted screwdriver into one of the four circled grooves behind the real seal. Gently push the screwdriver down until the real seal begins to lift.
Remove it from the cleaner head.
Dispose of any parts in accordance with local codes and regulations.
Replace the rear seal
Line up your new real seal with the four grooves.
Press down on the real seal, on the opposite side to the grooves, until you hear a click.
Soft roller cleaner head
Choose the part you'd like to replace.
- Soft roller cleaner head
- Rear brush bar wheel
- Soft roller end cap
- Rear brush bar
- Soft roller brush bar
- Axle & roller
Please select the appropriate option
Please select the appropriate option
Tools required
A coin is required to replace this part.
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the rear brush bar".
Were you able to fit your part?
Tools required
A coin is required to replace this part.
Always switch 'OFF' and unplug before carrying out any maintenance.
Remove the cleaner head
Remove the soft roller head from the wand.
On the base of the cleaner head, undo the brush bar end cap fastener by turning a coin anti clockwise until it clicks. If not fully turned the end cap cannot be released.
Lift the end cap up and remove separately from the brush bar.
DO NOT WASH THE END CAP.
Remove the rear brush bar
Lift out the rear brush bar from the end cap side and remove.
Dispose of any old parts in accordance with local codes and regulations.
Replace the rear brush bar
Slide the new rear brush bar into the cleaner head.
Locate the end of the rear brush bar first, before ensuring the octagonal end secures into the cleaner head correctly as shown.
Slide the larger brush bar back into the cleaner head.
Take care to align the end cap correctly when refitting. The end cap needs to go in at a 45 degree angle otherwise it cannot be pushed into place.
Tighten the end cap fastener using a coin, ensuring the fastener is fully turned.
Please select the appropriate option
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand assembly, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Please select the appropriate option
Tools required
A coin is required to replace this part.
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the soft roller brush bar".
Were you able to fit your part?
Tool required
A coin is required to replace this part.
Always switch 'OFF' and unplug before carrying out any maintenance.
Remove the cleaner head
Remove the soft roller head from the wand.
On the base of the cleaner head, undo the brush bar end cap fastener by turning a coin anti clockwise until it clicks.
Remove the brush bar
Lift the end cap up, remove and place to one side.
Remove the brush bar.
Dispose of any old parts in accordance with local codes and regulations.
Slide the new brush bar into the cleaner head.
Take care to align the end cap correctly when refitting. The end cap needs to go in at a 45 degree angle otherwise it cannot be pushed down into place.
Tighten the end cap fastener using a coin, ensuring the fastener is fully turned.
Please select the appropriate option
Always unplug before carrying out any maintenance.
Remove the soft roller cleaner head from the wand.
Remove the end cap
Remove the end cap and set aside.
Dispose in accordance with local codes and regulations.
Replace the end cap
Reattach the new end cap to the brush bar so that it's in the open position.
Take care to align the end cap correctly. Position at a 45 degree angle, otherwise it cannot be pushed down into place.
Push the end cap until it clips securely back into the closed position.
Wand, Charger & Dock
Choose the part you'd like to replace.
- Docking station
- Jack cover
- Combination tool
- Wand
- Charger
- Mini motorised tool
- Mini motorised tool brush bar
- Mini motorised tool end cap
- Crevice tool
Please select the appropriate option
Please select the appropriate option
Tools required
A flat head screwdriver is required to replace this part
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the charger".
Were you able to fit your part?
Tool required
A flat head screwdriver is required to replace this part.
Unplug the charger before carrying out any maintenance.
Remove the front casing
To replace the charger, unclip the front casing of the dock from the backplate.
Using a flat-bladed screwdriver, carefully lever open the jack cover.
Remove the existing cable and jack plug from the front casing.
Remove the cable from the rear cable channel.
If you have the floor dock, pull the cable to remove the cable cover, before removing the jack plug.
Do not use a sharp object to remove the cable cover.
Dispose of the existing charger as per local codes and regulations.
Replace the charger
Position the new jack plug on the front casing.
Make sure the charger cable is secured neatly behind the front casing.
Firmly push the jack cover down to secure the jack plug.
Clip the front casing onto the backplate and push firmly to secure. Plug the charger into the wall socket taking care not to stretch the cable.
Please select the appropriate option
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand assembly, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Please select the appropriate option
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand assembly, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Please select the appropriate option
Tools required
A flat head screwdriver and a phillips screwdriver are required to replace this part.
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the docking station".
Were you able to fit your part?
Tool required
A flat head screwdriver and a phillips screwdriver are required to replace this part.
How to replace the docking station
The docking station must be mounted in accordance with regulations and applicable codes/standards (state and local laws may apply).
Dyson recommends the use of protective clothing, eyewear and materials when installing the docking station.
Unpack the docking station, charger and installation leaflet.
Select the location for the docking station and ensure that there is no pipework (gas, water or air), electrical cables, wires or ductwork directly behind the mounting location. Follow the instructions in the installation leaflet.
The docking station should be installed at least 47 1/4" / 120cm from the floor.
Secure the backplate using the appropriate fixings.
The fixings should be 5" / 12.7cm apart.
Position the jack plug on the front casing.
Make sure the charger cable is secured neatly behind the front casing.
Firmly push down the jack cover to secure the jack plug.
Clip the front casing onto the backplate and push firmly to secure.
Click the tools into place.
Place the machine in the docking station.
Plug the charger into the mains electricity supply. Switch on (if necessary) to charge the battery.
The machine will need to be fully charged before first use.
Please select the appropriate option
Tools required
A phillips screwdriver is required to replace this part.
Unplug the dock and remove your machine.
Firmly pull the bottom of the front cover up to release it from the backplate.
Pull apart the hinge to remove the front cover.
Insert a screwdriver into the slot at the front of the jack cover and lift.
Insert a screwdriver into the slot at the front of the jack cover and lift.
Release a pin from the jack cover hinge, using a pen.
Dispose of the jack cover.
Slide the jack cover through from the front and align the hinge pins with the holes.
Insert the jack cover and push the pins into position.
Firmly push the jack cover down until it clicks into position.
Pull open the hinge on the backplate, align the front cover with the hinge and push into position. Push the bottom of the front firmly into position.
Please select the appropriate option
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand assembly, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Please select the appropriate option
Tools required
A coin is required to replace this part.
Always unplug before carrying out any maintenance.
Remove the cleaner head from the wand.
Using a coin, undo the end cap by rotating anti-clockwise.
Remove the brush bar
Remove the Brush bar.
Dispose of any old parts in accordance with local codes and regulations.
Replace the brush bar
Slide the new brush bar into the cleaner head.
Tighten the end cap using a coin, ensuring it is fully turned.
Reconnect the cleaner head back to your machine.
Please select the appropriate option
Tools required
A coin is required to replace this part.
Always unplug before carrying out any maintenance.
Remove the wand from the cleaner head.
Using a coin, turn the end cap fastener to the unlock position.
Remove the end cap
Dispose of any parts in accordance with local codes and regulations.
Replace the end cap
Fit the new end cap. Using a coin, turn the end cap fastener to the lock position.