Let's get your machine working
Dyson Cinetic Big Ball Animal 2+Let's get your machine working
Dyson Cinetic Big Ball Animal 2+
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Maintaining your Dyson machine
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Emptying the bin
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More help required
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Not working
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Unusual noise
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Whistling noise
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Issue resolved
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Check the bin and cyclone
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Issue not resolved, please speak to our Customer Support Team
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Grating or grinding noise
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Remove the floor tool
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Issue not resolved, please speak to our Customer Support Team
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Check bin and cyclone
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Check for blockages
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Check the Cleaner head
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Check floor tool
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Issue not resolved, please speak to our Customer Support Team
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Rattle - check bin
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Pick up issue
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Strong suction to the extension tube
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Using pneumatic tool
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Replacement part required
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Not resolved - check the floor tool
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Check the hose, the handle and the Wand
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Check the duct, bin and cyclone
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Check the clear duct
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Issue not resolved, please speak to our Customer Support Team
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Check hose, handle and Wand
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Power or electrical issue
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No power
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No power for less than two hours
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No power for more than two hours
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Switch fault
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Musty or damp smell
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Clean bin, next step
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Turbine head checks
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Machine is hard to push
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Check the Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Check the Cleaner head
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Check soleplate
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Adjust slider
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Turbine head checks
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Check the hose, the handle and the Wand
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Check the duct, bin and cyclone
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Using your Dyson machine
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Assembling your machine
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Issue resolved
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How to use the floor tool
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Pneumatic floor tool
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Turbine head
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How to use the cable rewind
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How to use the suction release trigger
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Serial number location
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User guide
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Cleaning the bin
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
Part no. 968626-01
€73.80
Part no. 968626-01
€73.80
€73.80
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release Combination tool is not working. You can solve this by ordering a new one below.
Quick-release Combination tool
Part no. 967368-01
Two tools in one, for versatile cleaning around the home.
€33.82
Quick-release Combination tool
Part no. 967368-01
Two tools in one, for versatile cleaning around the home.
€33.82
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
Part no. 968626-01
€73.80
Part no. 968626-01
€73.80
€73.80
You might need a replacement part.
It looks like the Quick-release Stair tool is not working. You can solve this by ordering a new one below.
Quick-release Stair tool
Part no. 967369-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€4.30
Quick-release Stair tool
Part no. 967369-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€4.30
€4.30
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release Combination tool is not working. You can solve this by ordering a new one below.
Quick-release Combination tool
Part no. 967368-01
Two tools in one, for versatile cleaning around the home.
€33.82
Quick-release Combination tool
Part no. 967368-01
Two tools in one, for versatile cleaning around the home.
€33.82
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
Please select the appropriate option
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill.
Emptying the bin
Switch off and unplug before emptying the clear bin.
To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.
To release the dirt, firmly push the red bin release button.
- The bin will slide down, cleaning the shroud as it goes.
- The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
- The bin base will then open.
- The bin base will not open if the red button is not pushed down fully.
WARNING: You may find that the bin lid does not open completely by itself, if this happens, push gently on the edge of the lid to get it to open to release the dirt.
Closing the bin
Close the clear bin by pushing the bin base upwards until it clicks into place.
Push the bin base clip firmly until it clicks into position to ensure that the base is securely sealed.
Align the base of the bin with the air hose inlet and then click back into place.
Please select the appropriate option
Please select the appropriate option
What sort of noise?
Check the hose and seals
Remove the hose, Wand handle and extension tube.
Separate the extension tube from the Wand handle by pressing the release catch on the extension tube.
Check Wand handle
Check there are no cracks in the handle.
Check the seal on the Wand handle is in place and is not damaged.
Check the extension tube seal is in place and is not damaged.
Check the hose
Check there are no rips or tears.
Ensure the seal is in place and is not damaged.
Remove the bin fully from the machine.
Check both seals on the Main body are in place and not damaged.
Checking the cyclone and bin
Remove the clear bin from the cyclone.
Firmly push the red bin release button.
The bin will slide down, cleaning the shroud as it goes.
The bin base will then open.
Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.
Check both seals on the bin assembly are in place and are not damaged.
Check cyclone
Check both seals on the bin are in place and are not damaged.
Refit the bin
Insert the spine into the bin runner.
Push upwards until it clicks and then continue pushing until it slides home.
Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.
Attach the bin/cyclone to the machine, ensuring it clicks into place.
Which tool are you using?
Remove the Cleaner head
Remove the floor tool and turn the machine on.
To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.
Check the bin and cyclone
To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.
Check the openings of the duct and bin for any blockages and remove as necessary.
To release the dirt, firmly push the red bin release button.
- The bin will slide down, cleaning the shroud as it goes.
- The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
- The bin base will then open.
- The bin base will not open if the red button is not pushed down fully.
WARNING: You may find that the bin lid does not open completely by itself, if this happens, push gently on the edge of the lid to get it to open to release the dirt.
To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.
Cleaning the bin and cyclone
Clean the clear bin with cold water only.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.
Beware of sharp objects when checking for blockages.
Check the extension tube, Wand handle and hose
Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.
Remove the Wand handle from the hose by pressing the release catch on the hose.
Press the release catch and remove the hose from the appliance.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Check the clear duct
Remove the clear duct found on the machine, behind the bin and cyclone.
Remove any blockages as necessary and refit the duct.
Remove the Cleaner head
Remove the Turbine head and turn the machine on.
Checking the floor tool
Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.
Clean any hair, thread and debris from the Brush bar.
With the Cleaner head removed, check the openings on the tool for blockages and remove if necessary.
Refit the Brush bar and refit the end cap, turning clockwise to lock.
Rebuild and test the machine.
To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.
Check the bin and cyclone
To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.
Check the openings of the duct and bin for any blockages and remove as necessary.
To release the dirt, firmly push the red bin release button.
- The bin will slide down, cleaning the shroud as it goes.
- The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
- The bin base will then open.
- The bin base will not open if the red button is not pushed down fully.
WARNING: You may find that the bin lid does not open completely by itself, if this happens, push gently on the edge of the lid to get it to open to release the dirt.
To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.
Cleaning the bin and cyclone
Clean the clear bin with cold water only.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.
Check the cyclone inlet and openings for any blockages and remove as necessary.
Refit the bin
To refit the clear bin Insert the spine into the bin runner.
Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.
Checking the machine for blockages
Remove any tool from the extension tube.
Fully extend the extension tube by pressing the red button.
Turn the machine on and place your hand over the end of the extension tube.
Is the suction strong or weak?
Which floor tool are you using?
The Pneumatic floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.
How to use the Pneumatic floor tool
The suction control slider can be moved to the minus sign if there is too much suction. If the performance is poor with the suction control moved, it should be put back to the plus sign again.
Has checking the suction control slider resolved the problem?
Check the floor tool for blockages and damage
Fully remove the floor tool from the machine.
Check the underneath of the floor tool and both inlets for blockages and remove as necessary.
Remove the hose, wand handle and extension tube
Separate the extension tube from the wand handle by pressing the release catch on the extension tube.
Remove the hose from the machine by pressing the release catches on the hose.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Reassemble and test machine.
To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.
Cleaning the bin and cyclone
To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.
Check the openings of the duct and bin for any blockages and remove as necessary.
To release the dirt, firmly push the red bin release button.
- The bin will slide down, cleaning the shroud as it goes.
- The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
- The bin base will then open.
- The bin base will not open if the red button is not pushed down fully.
WARNING: You may find that the bin lid does not open completely by itself, if this happens, push gently on the edge of the lid to get it to open to release the dirt.
To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.
Cleaning the bin and cyclone
Clean the clear bin with cold water only.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.
Check the cyclone inlet and openings for any blockages and remove as necessary.
To refit the bin
Insert the spine into the bin runner.
Close the bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.
Check the clear duct
Remove the clear duct found on the machine, behind the bin and cyclone.
Remove any blockages as necessary and refit the duct.
Remove the hose, wand handle and extension tube
Separate the extension tube from the wand handle by pressing the release catch on the extension tube.
Remove the Wand handle from the hose by pressing the release catch on the Wand handle.
Remove the hose from the machine by pressing the release catches on the hose.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Reassemble and test the machine.
Please select the appropriate option
When did the machine last have power?
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat.
Blockage checks required
This is likely caused by a blockage.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Test the machine
Press the rear of the switch to make sure it stays in the on position.
Please note: The switch does not light up.
Please select the appropriate option
What sort of smell?
Do not wash the cyclone.
Cleaning the bin and cyclone
Remove the bin from the machine by pressing the red Bin release button located on the handle of the bin and cyclone.
Check the openings of the duct and bin for any blockages and remove as necessary.
Cleaning the cyclone
Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.
Push the grey button on the side of the cyclone to release the bin from the cyclone.
Use a dry cloth to clean around the cyclone to remove any finer dust or debris.
Check underneath the cyclone for any blockages and remove as necessary.
Reassemble and test machine.
Cleaning the bin and cyclone
Clean the clear bin with cold water only.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.
Check the cyclone inlet and openings for any blockages and remove as necessary.
To refit the clear bin
Insert the spine into the bin runner.
Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.
Please select the appropriate option
The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle. There is no need to turn the Brush bar on and off for different floor types.
Checking the floor tool
Remove the Turbine head from the extension Wand by pressing the release catch.
Use a coin to turn the fastener anti-clockwise and remove the Brush bar.
Clean any hair, thread and debris from the Brush bar.
Check the opening on the Cleaner head for blockages and remove as necessary.
Refit the Brush bar and refit the end cap, turning clockwise to lock.
Rebuild and test the machine.
Please select the appropriate option
Checking the machine for blockages
Remove any tool from the extension tube.
Fully extend the extension tube by pressing the red button.
Turn the machine on and place your hand over the end of the extension tube.
Is the suction strong or weak?
Which floor tool are you using?
Check the Cleaner head
Press the release catch and remove the floor tool.
With the Cleaner head removed, check the openings on the tool for blockages and remove if necessary.
Check the tool for signs of damage.
Has checking the floor tool resolved the problem?
Check the Brush bar
For use on carpet flooring, the purple seal should be in the 'up' position.
For use on hard flooring, the purple seal should be in the 'down' position.
Check the Brush bar through the window at the front of the Cleaner head.
Check soleplate
Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.
Adjust slider
Adjust the slider on the Cleaner head from MAX to min and retest the machine.
The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle. There is no need to turn the Brush bar on and off for different floor types.
Checking the floor tool
Remove the Turbine head from the extension Wand by pressing the release catch.
Use a coin to turn the fastener anti-clockwise and remove the Brush bar.
Clean any hair, thread and debris from the Brush bar.
Check the opening on the Cleaner head for blockages and remove as necessary.
Refit the Brush bar and refit the end cap, turning clockwise to lock.
Rebuild and test the machine.
Remove the hose, wand handle and extension tube
Separate the extension tube from the wand handle by pressing the release catch on the extension tube.
Remove the hose from the machine by pressing the release catches on the hose.
Check the extension tube, Wand handle and hose for blockages and remove as necessary.
Reassemble and test machine.
Cleaning the bin and cyclone
To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.
Check the openings of the duct and bin for any blockages and remove as necessary.
To release the dirt, firmly push the red bin release button.
- The bin will slide down, cleaning the shroud as it goes.
- The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
- The bin base will then open.
- The bin base will not open if the red button is not pushed down fully.
WARNING: You may find that the bin lid does not open completely by itself, if this happens, push gently on the edge of the lid to get it to open to release the dirt.
To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.
Cleaning the bin and cyclone
Clean the clear bin with cold water only.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.
Check the cyclone inlet and openings for any blockages and remove as necessary.
To refit the bin
Insert the spine into the bin runner.
Close the bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.
Check the inlet
Check the inlet to the front of the machine for any blockages and remove as necessary.
Please select the appropriate option
Assembling your Dyson machine
- Attach the hose to the hose inlet on the front of the machine.
- Clip the hose to the rear of the wand handle.
- Clip the wand handle to the extension tube.
- Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.
- Attach the floor tool to the extension tube.
- Insert the tools into the holster and attach to the extension tube.
Which floor tool are you using?
The Pneumatic floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.
Using the Pneumatic floor tool
Connect the floor tool to the extension tube, ensuring it clicks into place.
You can adjust the extension tube as you wish by pressing the red catch on the extension tube.
The suction control switch can be moved to the minus sign if there is too much suction. If the performance is poor with the suction control switch open, it should be slid to the plus sign again.
There is no need to turn the Brush bar on and off for different floor types. The floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets.
Using the Turbine head
Connect the Turbine head to the extension tube and ensure the extension tube is fully extended.
To reduce the suction and slow Brush bar rotation, pull the release trigger.
Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.
To retract the cable, press the button firmly until it clicks and the cable rewinds.
Using the suction release trigger
To reduce the suction pull the release trigger.
Serial number location
The serial number can be found on the Main body of the machine behind the bin.
You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.
Cleaning the bin
In the event that it is necessary to clean the clear bin:
You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.
Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.
Clean the clear bin with cold water only.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the cyclone in water or pour water into the cyclones.
Ensure the clear bin is completely dry before replacing.
To refit the clear bin
Insert the spine into the bin runner.
Push upwards until it clicks and then continue pushing until it slides home.
Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.