Let's get your machine working

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Brush bar isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Brush bar

Part no. 920325-04

Replacement brush bar for your Dyson vacuum cleaner.

€23.37

Brush bar

Part no. 920325-04

Replacement brush bar for your Dyson vacuum cleaner.

€23.37

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Wand handle isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

€23.37

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

€23.37

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Clear bin

Part no. 919348-01

Replacement clear bin for your Dyson vacuum cleaner.

€27.06

Clear bin

Part no. 919348-01

Replacement clear bin for your Dyson vacuum cleaner.

€27.06

Please call us to resolve this problem.

It looks like the Combination tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

€27.50

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

€27.50

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 919322-08

Replacement cyclone for your Dyson vacuum cleaner.

€46.12

Cyclone

Part no. 919322-08

Replacement cyclone for your Dyson vacuum cleaner.

€46.12

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 923769-03

Replacement hose for your Dyson vacuum cleaner.

€46.12

Hose

Part no. 923769-03

Replacement hose for your Dyson vacuum cleaner.

€46.12

Out of stock.

€46.12

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 919553-02

Replacement post filter for your Dyson vacuum cleaner.

€60.27

Post filter

Part no. 919553-02

Replacement post filter for your Dyson vacuum cleaner.

€60.27

Out of stock.

€60.27

Keep me updated

Please call us to resolve this problem.

It looks like the Wand handle isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

€23.37

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

€23.37

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Stair tool isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Stair tool

Part no. 914417-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€27.50

Stair tool

Part no. 914417-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-01

Combines with other Dyson tools to provide a longer reach.

€33.82

Extension tube

Part no. 917260-01

Combines with other Dyson tools to provide a longer reach.

€33.82

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

DC38i™

Let's get your machine working

Let's get your machine working

Cleaning the bin and cyclone

More help required

Troubleshooting

Unusual noise

Issue not resolved, please speak to our Customer Support Team

Rattle noise

Strong suction

Check the floor tool

Check duct, bin and cyclone

Washing the filters - video

Washing the filter - step by step

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Check the Turbine head

Check duct, bin and cyclone

Brush bar not spinning

Check duct, bin and cyclone

Washing the filters - video

Washing the filter - step by step

Replacement part required

Replacement part required

Check Wand handle controls

Replacement part required

Replacement part required

Clear the Brush bar

Test the Wand

Check the hose inlet

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Brush bar spins

Replacement part required

Check duct, bin and cyclone

Whistling noise

Pick up issue

Power or electrical issue

Issue not resolved, please speak to our Customer Support Team

No power

Less than two hours

Checking for blockages

More than two hours

Issue not resolved, please speak to our Customer Support Team

Unusual smell

Hot or dusty smell

Dusty smell

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Visible issue

Brush bar not spinning

Brush bar not spinning - step by step

Check duct, bin and cyclone

Cable won't rewind

Check the floor tool

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Spitting out dust

How to assemble your Dyson machine

Assembling your Dyson machine - step by step

Issue resolved

How to empty the bin

Emptying the bin - step by step

Quick start guide

How to use the Mini flat out tool

How to use the extension tube

Products

Dyson support

Account

For business

About Dyson