Let's get your machine working
DC29 Origin Satin YellowLet's get your machine working
DC29 Origin Satin Yellow
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DC19 / DC19T2 / DC29
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Test the suction strength
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Which floor tool is attached?
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Check the floor tool
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Issue resolved
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Check the machine for blockages
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Wash the filter
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Check the Turbine head
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Check hose inlet
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Rattle noise
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Checking for blockages
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Wash the filter
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Replacement part required
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Washing the filter - step by step
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Whistling noise
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Check for blockages
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Wash the filter
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Hot dusty smell
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Damp or musty smell
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Visible issue
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Check the Turbine head
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Cable won't rewind
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Machine spitting out dust
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Where is the serial number located?
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Issue resolved
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User guide
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Emptying the bin
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Washing the filter
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Washing the filter - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Clear bin
Part no. 910897-01
Replacement clear bin for your Dyson vacuum cleaner.
€39.36
Clear bin
Part no. 910897-01
Replacement clear bin for your Dyson vacuum cleaner.
€39.36
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 910885-44
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
Cyclone
Part no. 910885-44
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-01
Combines with other Dyson tools to provide a longer reach.
€33.82
Extension tube
Part no. 917260-01
Combines with other Dyson tools to provide a longer reach.
€33.82
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
Please select the appropriate option
How to clean the bin and cyclone
Remove the bin and cyclone by pressing the release catch.
Separate the clear bin from the cyclone by pressing the catch located on the front of the bin .
Using a dry cloth wipe the shroud.
WARNING: Do not wash the cyclone.
Please select the appropriate option
Please select the appropriate option
Test the suction from the extension tube
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Is the suction at the extension tube strong or weaker than usual?
Check the floor tool
Check the floor tool openings for blockages and remove if necessary.
Check bleed valve for blockages and remove as necessary.
Check the machine for blockages
Although the suction seemed to be strong from the extension tube, there appears to be no fault with the floor tool. We therefore recommend that the rest of the machine should be checked.
Remove the hose assembly from the wand handle assembly by pressing the release clip.
Check the hose inlet
Remove the hose from the hose inlet and the front of the machine.
Disconnect the Wand handle from the extension tube and check the extension tube for blockages.
Checking the cyclone, bin and duct seal
Remove the cyclone from the machine and check the seal on the Main body of the machine.
Separate the cyclone from the clear bin.
Remove any dust or debris from the bin and check the bin seal is not missing or damaged.
Clean the cyclone of dust and debris using a cloth or brush tool.
Check through the middle of the cyclone for any blockages and remove as necessary.
Reassemble and test machine.
Wash the filter
Please follow the steps in the video.
Has washing the filter resolved the problem?
How to wash the filter assembly
Remove the cyclone and bin from the machine and open the filter release catch.
Remove the filter from the machine.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Leave to dry in a warm place for 24 hours.
Do not dry in a tumble dryer, microwave, oven or near a naked flame.
Once fully dry replace the filter and ensure the filter cover is closed.
Reassemble the machine
Checking the Turbine head for blockages
Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.
Remove the Brush bars and clear any hair, thread and debris.
Check both of the metal shafts for blockages and ensure they rotate freely by hand.
Check the outside surface of the plunger for fluff and debris and remove as necessary.
Replace the two Brush bars and refit the two soleplate fasteners.
Check the machine for blockages
Although the suction seemed to be strong from the extension tube, there appears to be no fault with the floor tool. We therefore recommend that the rest of the machine should be checked.
Remove the hose assembly from the wand handle assembly by pressing the release clip.
Check the hose inlet
Remove the hose from the hose inlet and the front of the machine.
Disconnect the Wand handle from the extension tube and check the extension tube for blockages.
Checking the cyclone, bin and duct seal
Remove the cyclone from the machine and check the seal on the Main body of the machine.
Separate the cyclone from the clear bin.
Remove any dust or debris from the bin and check the bin seal is not missing or damaged.
Clean the cyclone of dust and debris using a cloth or brush tool.
Check through the middle of the cyclone for any blockages and remove as necessary.
Reassemble and test machine.
Please select the appropriate option
When did the machine last have power?
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.
Please select the appropriate option
Check the machine for blockages
Remove the hose from the hose inlet and the front of the machine.
Disconnect the Wand handle from the extension tube and check the extension tube for blockages.
Checking the cyclone, bin and duct seal
Remove the cyclone from the machine and check the seal on the Main body of the machine.
Separate the cyclone from the clear bin.
Remove any dust or debris from the bin and check the bin seal is not missing or damaged.
Clean the cyclone of dust and debris using a cloth or brush tool.
Check through the middle of the cyclone for any blockages and remove as necessary.
Reassemble and test machine.
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Please select the appropriate option
Test the suction from the extension tube
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Check the hose inlet
Remove the hose from the hose inlet and the front of the machine.
Disconnect the Wand handle from the extension tube and check the extension tube for blockages.
Checking the cyclone, bin and duct seal
Remove the cyclone from the machine and check the seal on the Main body of the machine.
Separate the cyclone from the clear bin.
Remove any dust or debris from the bin and check the bin seal is not missing or damaged.
Clean the cyclone of dust and debris using a cloth or brush tool.
Check through the middle of the cyclone for any blockages and remove as necessary.
Reassemble and test machine.
Wash the filter
Please follow the steps in the video.
Has washing the filter resolved the problem?
How to wash the filter assembly
Remove the cyclone and bin from the machine and open the filter release catch.
Remove the filter from the machine.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Leave to dry in a warm place for 24 hours.
Do not dry in a tumble dryer, microwave, oven or near a naked flame.
Once fully dry replace the filter and ensure the filter cover is closed.
Reassemble the machine
Check the Cleaner head
If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.
Remove the floor tool from the extension tube.
Check for blockages and remove as necessary.
Check the hose inlet
Remove the hose from the hose inlet and the front of the machine.
Disconnect the Wand handle from the extension tube and check the extension tube for blockages.
Separate the cyclone from the clear bin.
Remove any dust or debris from the bin and check the bin seal is not missing or damaged.
Clean the cyclone of dust and debris using a cloth or brush tool.
Check through the middle of the cyclone for any blockages and remove as necessary.
Reassemble and test machine.
Wash the filter
Please follow the steps in the video.
Has this resolved the problem?
What sort of smell?
Remove the filter
With the bin removed, pull the filter out from the top of the cyclone.
Wash the filter
Run cold water though the open of the filter for approximately for 10 seconds.
WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.
Turn the filter upside down and tap 10 times.
Repeat until clean.
Dry filter
Leave the filter to dry upside down in a warm place for 24 hours or until completely dry.
Cleaning the machine
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Clean the bin and cyclone
Empty the clear bin by pressing the catch on the front, pull the bin away from the cyclone assembly.
Using a dry cloth or combination tool clean the shroud.
Clean the clear bin with cold water only.
WARNING: Do not use any detergents or polishes on the bin.
Please select the appropriate option
Check the Brush bar
Slide back the soleplate catch and undo the two soleplate fasteners, remove the soleplate from the Turbine head.
Remove the Brush bars and clear any hair, thread and debris.
Check both of the metal shafts for blockages and ensure they rotate freely by hand.
Check the outside surface of the plunger for fluff and debris and remove as necessary.
Replace the two Brush bars and refit the two soleplate fasteners.
Using the cable
Turn off and unplug the machine.
If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.
Please select the appropriate option
If the machine is spitting out dust, this could indicate a blockage in the machine. Please proceed to the next step.
Test the suction from the extension tube
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.
Place your hand over the end of the extension tube and test the suction.
Is the suction from the end of the extension strong or weak?
Please select the appropriate option
Serial number location
The serial number can be found on the rating plate, underneath the machine, between the two wheels (e.g.: 111-UK-A11111).
Alternatively, you may find it on the Main body behind the clear bin.
How to empty the bin
Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.
Separate the clear bin and cyclone top by pressing the bin catch on the cyclone top.
Empty the contents of the bin into a plastic bin bag or dustbin.
Wash the filter
Please follow the steps in the video.
Is there anything else we can help you with?
How to wash the filter
Remove the cyclone and bin from the machine and open the filter release catch.
Remove the filter from the machine.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Leave the filter to dry in a warm place for 24 hours, until completely dry.
Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Reassemble the machine.