Let's get your machine working

Popular queries

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 968706-01

Replacement wand for your Dyson upright vacuum.

€27.06

Wand

Part no. 968706-01

Replacement wand for your Dyson upright vacuum.

€27.06

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 968648-01

Replacement bin for your Dyson vacuum cleaner.

€31.00

Bin

Part no. 968648-01

Replacement bin for your Dyson vacuum cleaner.

€31.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Quick-release Combination tool is not working. You can solve this by ordering a new one below.

Quick-release Combination tool

Part no. 967368-01

Two tools in one, for versatile cleaning around the home.

€33.82

Quick-release Combination tool

Part no. 967368-01

Two tools in one, for versatile cleaning around the home.

€33.82

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 968865-02

Replacement cyclone for your Dyson vacuum cleaner.

€67.65

Cyclone

Part no. 968865-02

Replacement cyclone for your Dyson vacuum cleaner.

€67.65

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 968649-01

Replacement hose for your Dyson upright vacuum.

€46.12

Hose

Part no. 968649-01

Replacement hose for your Dyson upright vacuum.

€46.12

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 968651-01

Replacement post filter for your Dyson vacuum cleaner.

If you require this part please email us.

€46.12

Post filter

Part no. 968651-01

Replacement post filter for your Dyson vacuum cleaner.

If you require this part please email us.

€46.12

You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 968647-02

Replacement pre-filter for your Dyson vacuum cleaner.

If you require this part please email us.

€17.84

Pre-filter

Part no. 968647-02

Replacement pre-filter for your Dyson vacuum cleaner.

If you require this part please email us.

€17.84

You might need a replacement part.

It looks like the Quick-release Stair tool is not working. You can solve this by ordering a new one below.

Quick-release Stair tool

Part no. 967369-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€4.30

Quick-release Stair tool

Part no. 967369-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€4.30

You might need a replacement part.

It looks like the Wandle handle is not working. You can solve this by ordering a new one below.

Wandle handle

Part no. 968705-01

Replacement wand handle for your Dyson upright vacuum.

€15.38

Wandle handle

Part no. 968705-01

Replacement wand handle for your Dyson upright vacuum.

€15.38

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 968865-02

Replacement cyclone for your Dyson vacuum cleaner.

€67.65

Cyclone

Part no. 968865-02

Replacement cyclone for your Dyson vacuum cleaner.

€67.65

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 968648-01

Replacement bin for your Dyson vacuum cleaner.

€31.00

Bin

Part no. 968648-01

Replacement bin for your Dyson vacuum cleaner.

€31.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 968649-01

Replacement hose for your Dyson upright vacuum.

€46.12

Hose

Part no. 968649-01

Replacement hose for your Dyson upright vacuum.

€46.12

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 968649-01

Replacement hose for your Dyson upright vacuum.

€46.12

Hose

Part no. 968649-01

Replacement hose for your Dyson upright vacuum.

€46.12

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 968649-01

Replacement hose for your Dyson upright vacuum.

€46.12

Hose

Part no. 968649-01

Replacement hose for your Dyson upright vacuum.

€46.12

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Cleaner head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cleaner head

Part no. 968642-01

Replacement cleaner head for your Dyson vacuum cleaner.

If you require this part please email us.

€79.95

Cleaner head

Part no. 968642-01

Replacement cleaner head for your Dyson vacuum cleaner.

If you require this part please email us.

€79.95

Further help

Dyson Light Ball2 Animal vacuum

Let's get your machine working

Let's get your machine working

Cleaning the bin and cyclone

ADVICE

More help required

Troubleshooting

Unusual noise

Loud noise with no power

Check for blockages and suction

Cleaner head suction strong

UNRESOLVED

ADVICE

ORDER

Cleaner head suction weak

Suction weak at duct and hose

Wash the filters

REPAIR

Washing the filters - step by step

REPAIR

REPAIR

REPAIR

Grinding noise

Remove the post-filter

Refit the post-filter

REPAIR

REPAIR

Check the Cleaner head

Reassemble the Cleaner head

REPAIR

UNRESOLVED

Remove the cyclone

Remove the post-filter

REPAIR

Check bin seal

Check for blockages and suction

Replace the filter

Clicking not present

REPAIR

Squeaking noise

Pick up issues

Checking the Brush bar

Brush bar spinning when machine reclined

Reset the Brush bar

Has performance improved?

Check the inlet suction

Bristles not spinning

Has performance improved?

REPAIR

Clear the Cleaner head - step by step

Intermittent spinning

Has performance improved?

Check the inlet suction

Reset the Brush bar

REPAIR

Hose and Wand

Check the Wand

ORDER

Check the hose

Clean bin and cyclone

Wash the filters

REPAIR

Washing the filters - step by step

REPAIR

Check the hose - step by step

Check bin and cyclone

Wash the filters

Both base and hose

Power or electrical issue

REPAIR

No power

Less than two hours

Issue not resolved

More than two hours

REPAIR

Reset the Brush bar

Test the Brush bar

Clear the Cleaner head - step by step

REPAIR

Switch not working

REPAIR