Let's get your machine working
Dyson V8 Absolute ProLet's get your machine working
Dyson V8 Absolute Pro
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Charging the battery
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Issue resolved
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Troubleshooting
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Troubleshooting
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Power or electrical issue
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Machine cutting out
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Issue not resolved, please speak to our Customer Support Team
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Machine is pulsating
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Accessory blocked
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Issue resolved
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Checking for blockages - Wand
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Filter
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Direct drive cleaner head
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Mini motorised head
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Soft roller cleaner head
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Pulsating without tools
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Machine is pulsating
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Filter
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Washing the filter - step by step
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Filter has been washed, machine is still pulsating
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Replacement part required
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Machine is pulsating
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Issue not resolved, please speak to our Customer Support Team
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Machine will not turn on
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Issue not resolved, please speak to our Customer Support Team
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Battery
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Replacement part required
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Replacement part required
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Replacement part required
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No light
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Machine run time
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Unusual noise
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Grating or rattle
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Grating or rattle
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Check the floor tool
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Direct drive cleaner head
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Replacement part required
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Pick up issues
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Machine is pulsating
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Pick up issues
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Unusual smell
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Damp or musty smell still present
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Issue resolved
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Filter
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Washing the filter - step by step
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Filter has been washed, machine is still pulsating
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Visible issue
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Brush bar not spinning/spinning intermittently
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The Brush bar does not spin on any head
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Replacement part required
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Replacement part required
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The bin inlet flap is jamming
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Replacement part required
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A part is difficult to remove
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A part is difficult to remove
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The cyclone and bin
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A part is difficult to remove
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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How to install the dock assembly
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How to install the dock - step by step
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How to get started
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How to get started - step by step
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How long will my machine run for?
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How to assemble your Dyson machine
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How to locate the serial number
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User guide
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Emptying the bin
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Emptying the bin - step by step
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Washing the filter
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Cleaning the bin and cyclone
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Cleaning the floor tool
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Soft roller cleaner head
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Clear the floor tool - step by step
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Washing the brush bar - step by step
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Mini motorised head
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Direct drive cleaner head
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Check the bin
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
€27.06
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
€27.06
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the V8 Main Body & Screws isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
V8 Main Body & Screws
Part no. 968893-01
This main body is only compatible with machines that feature serial numbers starting with N6T, VE6, RA8, B6V, RA9, VE7, ZH1, B9F, B2R, ZH2, C3F, G1K, C3G, G5W, YA4.
€80.31
V8 Main Body & Screws
Part no. 968893-01
This main body is only compatible with machines that feature serial numbers starting with N6T, VE6, RA8, B6V, RA9, VE7, ZH1, B9F, B2R, ZH2, C3F, G1K, C3G, G5W, YA4.
€80.31
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
€35.67
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We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Quick-release Mini motorised tool is not working. You can solve this by ordering a new one below.
Quick-release Mini motorised tool
Part no. 967479-01
Tackles hair and ground-in dirt in confined spaces.
€46.12
Quick-release Mini motorised tool
Part no. 967479-01
Tackles hair and ground-in dirt in confined spaces.
€46.12
€46.12
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Wand isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Wand
Part no. 967477-09
Replacement wand for your Dyson vacuum cleaner.
€35.67
Wand
Part no. 967477-09
Replacement wand for your Dyson vacuum cleaner.
€35.67
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
€35.67
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
€27.50
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
€27.50
€27.50
You might need a replacement part.
It looks like the Quick-release crevice tool is not working. You can solve this by ordering a new one below.
Quick-release crevice tool
Part no. 967612-01
For reaching into narrow gaps, like between furniture and behind radiators.
€30.00
Quick-release crevice tool
Part no. 967612-01
For reaching into narrow gaps, like between furniture and behind radiators.
€30.00
€30.00
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 967698-17
Replacement cyclone for your Dyson vacuum cleaner.
€51.66
Cyclone
Part no. 967698-17
Replacement cyclone for your Dyson vacuum cleaner.
€51.66
€51.66
You might need a replacement part.
It looks like the Docking station is not working. You can solve this by ordering a new one below.
Docking station
Part no. 967741-01
A docking station for stowing your Dyson cord-free vacuum and two tools. Wall mountable.
€17.84
Docking station
Part no. 967741-01
A docking station for stowing your Dyson cord-free vacuum and two tools. Wall mountable.
€17.84
€17.84
Please call us to resolve this problem.
It looks like the V8 Main Body & Screws isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
V8 Main Body & Screws
Part no. 968893-01
This main body is only compatible with machines that feature serial numbers starting with N6T, VE6, RA8, B6V, RA9, VE7, ZH1, B9F, B2R, ZH2, C3F, G1K, C3G, G5W, YA4.
€80.31
V8 Main Body & Screws
Part no. 968893-01
This main body is only compatible with machines that feature serial numbers starting with N6T, VE6, RA8, B6V, RA9, VE7, ZH1, B9F, B2R, ZH2, C3F, G1K, C3G, G5W, YA4.
€80.31
You might need a replacement part.
It looks like the Quick-release Mini motorised tool is not working. You can solve this by ordering a new one below.
Quick-release Mini motorised tool
Part no. 967479-01
Tackles hair and ground-in dirt in confined spaces.
€46.12
Quick-release Mini motorised tool
Part no. 967479-01
Tackles hair and ground-in dirt in confined spaces.
€46.12
€46.12
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
€27.06
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
€27.06
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Quick-release soft roller cleaner head isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Quick-release soft roller cleaner head
Part no. 966489-04
Suck up fine dust and large debris from hard floors without changing heads.
€79.95
Quick-release soft roller cleaner head
Part no. 966489-04
Suck up fine dust and large debris from hard floors without changing heads.
€79.95
How to install this part
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Please call us to resolve this problem.
It looks like the Wand isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Wand
Part no. 967477-09
Replacement wand for your Dyson vacuum cleaner.
€35.67
Wand
Part no. 967477-09
Replacement wand for your Dyson vacuum cleaner.
€35.67
Please call us to resolve this problem.
It looks like the V8 Main Body & Screws isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
V8 Main Body & Screws
Part no. 968893-01
This main body is only compatible with machines that feature serial numbers starting with N6T, VE6, RA8, B6V, RA9, VE7, ZH1, B9F, B2R, ZH2, C3F, G1K, C3G, G5W, YA4.
€80.31
V8 Main Body & Screws
Part no. 968893-01
This main body is only compatible with machines that feature serial numbers starting with N6T, VE6, RA8, B6V, RA9, VE7, ZH1, B9F, B2R, ZH2, C3F, G1K, C3G, G5W, YA4.
€80.31
Please select the appropriate option
How to charge the battery
The machine can be charged on the dock or by plugging the charger directly to the machine.
The light on the charger will show when the machine is being charged and will go out when charging is complete.
The battery should be fully charged after 5.5 hours.
Please select the appropriate option
_
Please select the appropriate option
Please select the appropriate option
Check the machine
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
Please select the appropriate option
The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.
Check the Wand for blockages and remove as necessary.
Which floor tool are you using?
Check for blockages
With the accessory removed from the machine, check both ends for blockages and remove as necessary.
Refit the accessory back onto the machine.
Press and hold the trigger for 10 seconds.
Press the red Bin release catch located to the rear of the clear bin.
Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Reassemble and test the machine.
Remove the Wand
Remove the Cleaner head from the Wand, and remove the Wand from the machine.
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.
Wash the filters
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Washing the filters - step-by-step
To remove the pre-filter, lift it out of the top of the machine.
To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.
With cold water only, run water over the outside of the filters until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the pre-filter with both hands to make sure the excess water is removed, then tap and shake the post-filter to expel all debris.
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
Rotate the post-filter clockwise until it locks in place and the solid black dot lines up with the empty circle.
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Check the brush bar drive cog and clear it from any hair or debris.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Check the brush bar drive cog and clear it from any hair or debris.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Open the bin
Pull the cyclone release catch upwards until the bin base opens.
Remove the bin
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Remove the filter
Pull the pre-filter out of the top of the cyclone and place the palm of your hand over the hole where the filter is usually positioned.
Press and hold the trigger for 10 seconds.
Our cordless vacuum filters are engineered to capture microscopic particles. Over time, these can build up in the filter and reduce performance. By washing the filter once a month you can help maintain suction power and prevent the machine from pulsating.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Washing the filters
To remove the pre-filter, lift it out of the top of the machine.
To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.
With cold water only, run water over the outside of the filters until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the pre-filter with both hands to make sure the excess water is removed, then tap and shake the post-filter to expel all debris.
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
Rotate the post-filter clockwise until it locks in place and the solid black dot lines up with the empty circle.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
In most cases this would suggest that the filter is blocked
Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.
Thoroughly wash the filter
Tap the cyclone against a hard surface.
See if there is any debris in the top of the filter.
Soak and massage the filter to dislodge any debris.
Run the filter under cold water.
Soak the filter again and confirm the water is clear.
Leave to dry for at least 24 hours.
Only place the filter in the machine when it’s completely dry.
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Remove the post-filter
To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.
Test the machine
Press and hold the trigger for 10 seconds.
Please ensure the cyclone is fitted correctly and the bin is closed. The machine may not power on if this has not been done.
Which lights appear on the machine?
Inspect the power cable
With the charger unplugged check the cable for any damage.
If no damage is found, plug the charger back in and in to the machine directly.
Wiggle the cable to see if you can get the machine to charge. If by moving the cable charges the machine, please select "Charger is faulty"
How to remove the charger from the dock
Remove the machine and its accessories from the dock and unplug the charger from the mains.
Using a screwdriver remove the two screws on the docking station.
With the dock removed, unfeed the cable through the channel on the back of the dock.
Try the machine in a different plug socket.
Charge the machine
Charge the machine without the dock for 3.5 hours.
Has this resolved the problem?
Charge the machine
Place the machine on charge.
Which light appears on the machine?
Powerful mode
Up to 40 minutes
MAX mode
Up to 7 minutes
The overall run time can increase and decrease depending on the power mode and tool being used.
Please select the appropriate option
Remove the tools
Remove all tools and accessories from the machine.
Press and hold the trigger for 10 seconds.
Open the bin
Pull the cyclone release catch upwards until the bin base opens.
Remove the bin
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Press and hold the trigger for 10 seconds.
Which floor tool are you using?
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head and connector pins (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head and connector pins (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head and connector pins (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Check the machine
To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.
Check both ends of the Wand for blockages and remove as necessary.
Press and hold the trigger for 10 seconds.
Open the bin
Pull the cyclone release catch upwards until the bin base opens.
Remove the bin
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Check the floor tool
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
Which floor tool are you using?
Please select the appropriate option
Damp or musty smell
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Washing the filters
To remove the pre-filter, lift it out of the top of the machine.
To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.
With cold water only, run water over the outside of the filters until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the pre-filter with both hands to make sure the excess water is removed, then tap and shake the post-filter to expel all debris.
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
Rotate the post-filter clockwise until it locks in place and the solid black dot lines up with the empty circle.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
In most cases this would suggest that the filter is blocked
Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.
Thoroughly wash the filter
Tap the cyclone against a hard surface.
See if there is any debris in the top of the filter.
Soak and massage the filter to dislodge any debris.
Run the filter under cold water.
Soak the filter again and confirm the water is clear.
Leave to dry for at least 24 hours.
Only place the filter in the machine when it’s completely dry.
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Please select the appropriate option
Please check all floor tools
Please connect the floor tool directly on to the bin.
If the Brush bar on every tool spins when connected to the bin, please select the Wand is damaged.
Which floor tool are you using?
Open the bin
Pull the cyclone release catch upwards until the bin base opens.
Remove the bin
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the electrical contacts on the bin
Once the bin has been removed, clean the electrical contact from any dust.
The electrical contacts are located at the top of the bin where it connects to the Main body.
Remove the bin
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Clear any debris from behind the bin inlet flap.
Reassemble and test the machine.
Please select the appropriate option
Remove the battery
There are 3 phillips screws that need to be removed, prior to removing the battery.
Remove the post-filter, then using a small phillips screwdriver unscrew the screw located on the rear of the Main body.
Place the Main body on its side on a flat surface, and locate the two screws near the battery.
Unscrew the screws and gently pull the battery away from the Main body.
Remove the bin
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the Wand
Check the catch on the bin inlet for blockages or damage.
Make sure that it moves freely and springs back into position when pressed.
Check the end of the Wand for signs of damage.
Please select the appropriate option
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Installing the wall dock
Please note that wall fixings are not included with the dock.
Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip as shown in the image.
Clip the end of the charger cable in the small bracket located to the front of the dock until it clicks.
When securing the dock to the wall, ensure there is a distance of 1.2m/47¼” from the floor. This is to allow the machine to sit in the dock without touching the floor.
Getting started
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Fully charge your machine prior to first use by plugging directly into the main body or by using the docking station.
A full charge from completely flat will take 5 hours. Three solid lights represent a high level of charge and will turn off once fully charged.
Attach the wand to the bin assembly, and attach the supplied main cleaner head (will vary depending on model).
When tackling stubborn or excessive dirt, 'Max mode' can be used.
To operate the max mode, locate the switch on the top of the appliance. Slide the switch to the Max mode position.
To switch off Max mode, slide the switch back to the Powerful suction mode position.
Any tools supplied with the machine can be fitted into the end of the wand.
Additionally, any tools supplied with the machine can also be fitted into the end of the bin assembly.
If your machine has a mini motorhead, it can provide the functionality of the main cleaner head but in hard to reach areas, such as your sofa.
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill.
Pull the red lever upwards to release the cyclone. Continue until the bin base automatically open and releases the dirt.
Press the cyclone down fully. Close the bin base ensuring it clips shut.
Powerful mode
Up to 40 minutes
MAX mode
Up to 7 minutes
The overall run time can increase and decrease depending on the power mode and tool being used.
Machine run time
The run time on Powerful suction mode is 25 minutes with the Motorised head, 30 minutes with the Mini motorised head, and 40 minutes with the combination tool and crevice tool.
MAX mode - 7 minutes with all tools.
Assembling your Dyson machine
Attach the Wand to the machine via the bin inlet.
Attach the floor tool to the end of the Wand until it clicks.
Finding the serial number
The serial number can be found underneath the machine on the battery.
Empty the bin
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Empty the bin
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.
To release the dirt, hold the appliance by the handle, pull the red lever back and lift upwards.
Continue until the bin base automatically opens and releases the dirt.
Once the dirt is released, push the cyclone back down until it clicks.
Close the bin base of the machine ensuring it clicks in to place.
To close, push the cyclone downwards until it is in the normal position and manually close the base of the bin. The base will click when it is securely in place.
Washing the filters
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
How to clean the bin and cyclone
Remove the clear bin by holding the machine by the handle and pulling the red lever back, and then lift upwards to release the cyclone.
Press the red Bin release catch located to the rear of the clear bin.
Remove the bin fully.
Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.
Do not immerse the whole cyclone unit in water or pour water into the cyclones.
Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.
Do not immerse the whole cyclone unit in water or pour water into the cyclones.
Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.
Close the clear bin base so it clicks into place and is secure.
Which floor tool are you using?
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help with?
Clear the floor tool - step by step
With the cleaner head removed from the machine, turn it over. On the underside of the cleaner head by the end of the soft roller, push the end cap up fully.
Remove the brush bar from the Laser Slim Fluffy™ cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Turn the cleaner head upside down so the underside of the cleaner head is facing you.
Push the end cap upwards until it opens and pull the brush bar out of the cleaner head.
Remove the end cap from the brush bar. Do not wash the end cap.
Hold the brush bar under running water and gently rub to remove any lint or dirt.
Stand the brush bar upright as shown. Leave to dry completely for a minimum of 24 hours.
Reattach the end cap to your brush bar.
Slide the brush bar back onto the cleaner head, around the motor. The end cap should be in the open position as shown.
Push the end cap until it clips securely back into the closed position.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Clean the floor tool
Undo one fastener to remove the Brush bar.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.