Popular queries
Cleaning the machine
Please clean the machine and check for blockages.
Unplug your Dyson personal purifying fan from the mains electricity supply before cleaning your machine.
Look for blockages in the air inlet holes on the shroud and the ball.
Brush the outside of your machine with a soft brush to remove any debris from the shroud. Use a soft, dry, lint-free cloth to clean the ball and dome.
Deep clean
When changing your filter, give your machine a thorough clean. With the filter removed, use a Dyson flexi crevice tool (or long handled clean paint brush) to remove any debris from the base of the machine.
Do not use detergents or polishes to clean the appliance.
Dust may accumulate on the surface of the machine. Wipe dust from the dome and ball, shroud and other parts with a dry or damp cloth.
Please select the appropriate option
Test the remote control
Test the airflow button on the remote.
Airflow
Point the remote directly at the front of the machine while pressing the button.
Check the ball
Remove the ball, push the side buttons at the same time to release the ball.
Check there are no signs of blockage around the machine and ball.
Use a soft brush to remove any debris.
Check the dome
Check the dome airflow controls on the ball to ensure there are no signs of blockage.
Check filter
Lift the filter out of the machine.
Refit the filter by dropping it into the base of the machine ensuring that it's in place securely.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Check the ball
Remove the ball, push the side buttons at the same time to release the ball.
Check there are no signs of blockage around the machine and ball.
Use a soft brush to remove dust and debris.
Check the dome
Check the dome airflow controls on the ball to ensure there are no signs of blockage.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Check the filter
Remove the ball, push the side buttons at the same time to release the ball.
Try lifting the filter out of the machine using its tabs.
Refit the filter by dropping it into the base of the machine ensuring that it's in place securely.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Test oscillation
Press the oscillation button on the remote.
Oscillation
Point the remote directly at the front of the machine while pressing the button.
Check ball
Remove the ball from the machine by pressing the side buttons at the same time.
Check there are no foreign objects or debris within the ball's mechanism.
Use a soft brush to remove any debris.
Check the machine
Lift the filter out of the machine.
Turn the machine upside down to remove any foreign objects or debris which may have fallen into the base of the machine.
Refit your filter by dropping it into the base of the machine whilst ensuring its securely in place.
If the filter is not attached correctly, a warning triangle may show on your screen. If this happens, please refit the filter securely.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Check ball
Remove the ball from the machine by pressing the side buttons at the same time.
Check there are no foreign objects or debris within the ball's mechanism.
Use a soft brush to remove any debris.
Check the machine
Try lifting the filter out of the machine using its tabs.
Turn the machine upside down to remove any foreign objects or debris which may have fallen into the base of the machine.
Refit your filter by dropping it into the base of the machine whilst ensuring its securely in place.
If the filter is not attached correctly, a warning triangle may show on your screen. If this happens, please refit the filter securely.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Check the airflow
To change the direction of airflow, place your hand on the dome.
Slide the dome away from you to move the airflow upwards.
Slide the dome towards you to move the airflow downwards.
Check and clean the machine
This issue could be caused by a blockage in your machine. Please clean the machine and check for blockages.
Unplug your Dyson personal purifying fan from the mains electricity supply before cleaning the filter.
Look for blockages in the air inlet holes on the shroud and the dome.
Use a soft brush to remove dust and debris.
Do not use detergents or polishes to clean the appliance.
Dust may accumulate on the surface of the machine. Wipe dust from the dome, shroud and other parts with a dry or damp cloth.
Remote control
Ensure the machine is switched on.
Ensure correct button on remote is being pressed.
Airflow
Point the remote directly at the front of the machine while pressing the button.
Test the remote control
Test the other buttons on the remote.
On/Off
Airflow
Oscillation
Information menu
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
Airflow direction won't change
To change the direction of airflow, place your hand on the dome.
Slide the dome away from you to move the airflow upwards.
Slide the dome towards you, to move the airflow downwards.
Check ball
Remove the ball from the machine by pressing the side buttons at the same time to release the ball.
Check there are no foreign objects or debris within the ball's mechanism.
Check there are no foreign objects or debris within the dome airflow control on the ball.
Use a soft brush to remove any debris.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Check remote control
Ensure correct button on remote is being pressed.
Oscillation
Point the remote directly at the front of the machine while pressing the button.
Check other buttons
Test the other buttons on the remote.
On/Off
Information menu
Airflow
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
Oscillating mode
If your machine stops oscillating, this could be because the filter is not fitted correctly. Please follow the below steps.
Push the side buttons at the same time to release the ball.
Lift the filter out of the machine.
Check the filter and refit the filter.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Check the machine
Remove the ball from the machine by pressing the side buttons at the same time.
Ensure there are no signs of blockage or debris.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Check Remote Control
Ensure correct button on remote is being pressed.
Machine display icons
Filter information
Fan speed
Fan speed with sleep timer
Sleep timer countdown
Sleep timer options
Oscillation
Exclamation mark
Wrong PSU (Power Supply Unit)
No display
Test the Remote Control
Ensure the correct button on the remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.
Check Remote Control
Ensure correct button on remote is being pressed.
On/Off
Airflow
Information menu
Oscillation
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
Check Remote Control
Press the oscillation button on the remote.
Remote Control
Point the remote directly at the front of the machine while pressing the button.
Test the remote control
Test the other buttons on the remote.
On/Off
Airflow
Information menu
Oscillation
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
Do not use polish or detergent on any part of the machine.
Check and clean machine
This issue could be caused by a blockage in your machine. Please clean the machine and check for blockages.
Unplug your Dyson personal purifying fan from the mains electricity supply before cleaning.
Look for blockages in the air inlet holes on the shroud and the dome.
Use a soft brush to remove dust and debris.
Do not use detergents or polishes to clean the machine.
Dust may accumulate on the surface of the machine. Wipe dust from the dome, shroud and other parts with a dry or damp cloth.
Clean the filter
Push the side buttons at the same time to release the ball from the machine.
Try lifting the filter out of the machine using its tabs.
With the filter removed, use a Dyson flexi crevice tool (or long handled clean paint brush) to remove any debris from inside the base of the machine.
Brush the outside of the filter with a soft brush to remove any debris.
Refit your filter by dropping into the base of the machine.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
When the machine detects that the filter needs replacing the display on the machine will show an empty filter.
Unplug the machine from the mains electricity supply. Push the side buttons at the same time to release the ball.
Try lifting the filter out of the machine using its tabs.
Empty the filter directly into the bin. Dispose of used filter in accordance with local regulations.
Insert your new filter. Firmly push the ball back into position ensuring that the ball is aligned with the Dyson logo on the Main Body, making sure it clicks securely into place.
N.B. The filter can be fitted either way.
Plug the appliance in to the mains electricity supply and switch on.
Press and hold the power button on the Remote Control for five seconds to reset the filter life.
Please select the appropriate option
Restart the machine
Unplug the machine and leave it for 10 seconds.
Ensure the power cord is plugged into the centre of the base.
Plug the machine back in and retest.
Fan speed
This icon will be displayed to inform you which fan speed the machine is currently on.
This can be changed by pressing the airflow button on the remote.
Airflow
Check Remote Control
Test other buttons on the remote.
On/Off
Airflow
Oscillation
Information menu
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
Fan speed sleep timer
This icon will be displayed to inform you that the sleep timer function is set.
NB: The fan speed operates between 1 (minimum) and 10 (maximum).
Press the sleep timer button on the remote to activate this function for following times:
30 minutes
1 hour
2 hours
4 hours
8 hours
Point the remote directly at the front of the machine while pressing the button.
Filter change indicator
This icon will be displayed to inform you that your filter needs replacing. Please follow the steps below:
Unplug your Dyson personal purifying fan from the mains electricity supply before replacing the filter.
Push the side buttons at the same time to release the ball from the machine.
Try lifting the filter out of the machine using its tabs.
Insert your new filter.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
Filter life display
This icon will be displayed to inform you of the life remaining in your filter.
This icon will display automatically when your filter needs replacing.
Filter reset
This icon will be displayed to inform you that your filter is being reset.
Pressing the power button on the remote for 5 seconds will activate the countdown.
Filter reset 5 second countdown.
Filter reset complete confirmation.
Oscillation display
This icon will be displayed to inform you that the oscillation mode is On/Off.
Press the oscillation button on the remote to turn this mode On/Off
Oscillation On
Oscillation Off
Sleep timer
This icon will be displayed to inform you which sleep timer mode the machine is currently set on. You can cycle through the different modes by pressing the airflow button.
Off
30 minutes
1 hour
2 hours
4 hours
8 hours
Sleep timer
Display shows sleep time remaining.
Check the filter
Remove the ball from the machine by pressing the side buttons at the same time.
Vacuum the edges of the machine where the filter sits.
Remove the filter
Try lifting the filter out of the machine using its tabs.
Attach your remote to the machine
Your Remote Control can be stored magnetically on the front of the machine.
Place the Remote Control with the buttons facing the machine, on the magnetic plate located on the front of the machine directly below the ball.
Check Remote Control
Ensure correct button on remote is being pressed.
On/Off
Airflow
Oscillation
Information menu
Sleep timer
Point the remote directly at the front of the machine while pressing the button.
Removing the ball from the machine
Push the side buttons (located on either side of the ball) whilst lifting upwards to remove from the machine.
Refitting the ball to the machine
Ensure there are no obstructions around where the ball fits onto the machine.
Refit by firmly pushing the ball back into position, making sure it clicks securely into place with the ball aligned with the Dyson logo on the Main Body.
When the machine detects that the filter need replacing the display on the machine will show an empty filter.
Unplug your Dyson personal purifying fan from the mains electricity supply.
Push the side buttons at the same time to release the ball from the machine.
Try lifting the filter out of the machine using its tabs.
Empty the filter directly into the bin. Dispose of used filter in accordance with local regulations.
Insert your new filter. Firmly push the ball back into position, making sure it clicks securely into place.
Plug the appliance in to the mains electricity supply and switch on.
Press and hold the Power button on the Remote Control for five seconds to reset the filter life.
Changing the airflow direction
You can change the direction of airflow.
To change the direction of airflow, place your hand on the dome.
Slide the dome away from you to move the airflow upwards.
Slide the dome towards to you, to move the airflow downwards.
Filter life measure
This display shows the amount of filter life remaining in your purifier.
Oscillation mode
Press the Oscillation button on the Remote Control to turn Oscillation ON.
Press the Oscillation button again to turn Oscillation OFF.
Sleep timer
Press the Sleep timer button on the Remote Control to cycle through the timer options.
30 minutes
1 hour
2 hours
4 hours
8 hours
OFF
Fan speed with sleep timer
Your machine will display a timer icon with its speed options (minimum of 1 to maximum speed 10) when the sleep timer is active.
Use both hands to lift the machine out of the box, taking care to hold by the base of the machine only.
Take the filter out of the box and remove the protective packaging. Fit the filter to the machine.
Place the Remote Control on the front of the machine with the buttons facing the machine. Plug in and switch on.
Your Remote Control can be stored, magnetically, on the front of your Dyson personal purifying fan.
Using the remote control
To operate, point the Remote Control towards the front of the machine.
On/Off
Press the Power On/Off button on the Remote Control to start the machine.
Information menu
Press the Information menu button to check the life of your filter.
Airflow speed
Press the Airflow speed button to increase and decrease the airflow speed.
Oscillation On/Off
Press the Oscillation On/Off button on the Remote Control to Oscillate the machine.
Sleep timer
To set the sleep timer, select the desired time (30 minutes, 1 hour, 2 hours, 4 hours or 8 hours). To cancel the sleep timer, increase the time until the 'timer off' icon appears.
The sleep timer will turn your machine off once the time set has passed.
Further help
Dyson Pure Cool Me™ (White/Silver)
