Let's get your machine working
Dyson Cool™ desk fanLet's get your machine working
Dyson Cool™ desk fan
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Cleaning the machine
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AM06
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Troubleshooting
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power but the LED is on
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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LED won't disappear
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Machine will not turn on
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Machine will not turn on
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Machine will not turn on
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Performance
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Airflow not as powerful
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Airflow not as powerful
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Airspeed won't change
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Airspeed won't change
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Airspeed won't change
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Replacement part required
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Remote control doesn't work
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Main body
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There's a problem with the oscillation
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My machine is not oscillating
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Remote control
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Remote control
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Test the machine
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The oscillation won't turn off
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Visible issue
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Remote control doesn't work
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Issue not resolved, please speak to our Customer Support Team
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How to fit the loop amplifier
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Issue not resolved, please speak to our Customer Support Team
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There's a problem with the tilt mechanism
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How to assemble your Dyson machine
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Issue resolved
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How to use the controls on the machine
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How to use the remote control
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How to find the serial number
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Getting started
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How to use your Dyson machine
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User guide
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Replacing the remote control battery
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We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 965824-02
Stores magnetically on top of your machine.
€27.06
Remote control
Part no. 965824-02
Stores magnetically on top of your machine.
€27.06
€27.06
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
Please select the appropriate option
Cleaning required
The following areas should be checked and cleaned to maintain the machine's performance.
- Loop amplifier - clean with a dry or damp cloth.
- Main body - clean with a dry cloth
- Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Reset the machine
Unplug the machine and leave it for 10 seconds.
Plug the machine back in and retest.
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
Unplug the machine for at least 5 seconds.
Plug the machine back in and retest.
Ensure the correct button on remote is being pressed
On/Off
Airflow
Oscillation
Sleep timer
Unplug the machine for at least 5 seconds.
Plug the machine back in and retest.
Check that the household electrics are on.
Change the fuse in the machine's plug.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Please select the appropriate option
Checking for blockages
Remove the loop amplifier by turning it anti-clockwise until it comes away from the Main body.
Check for blockages and remove as necessary.
Lower the loop amplifier onto the base, aligning the arrows.
Once aligned, turn the loop amplifier clockwise to lock.
Please select the appropriate option
The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.
Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.
Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.
Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
Airflow
On/Off
Oscillation
Sleep timer
Select a different option on the remote
Point the remote directly at the front of the machine while pressing a different option.
Test the machine
Press and hold the button on the Main body.
Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.
Change the remote battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Test the machine
Press and hold the button on the Main body.
Press and hold the On/Off button on the machine to sequentially increase and decrease the airflow.
Please select the appropriate option
Check the feet are attached correctly
Ensure all the feet are attached to the base of the machine.
Place the fan on a flat, non-slip surface.
Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off
Airflow
Oscillation
Sleep timer
Select a different option on the remote
Point the remote directly at the front of the machine while pressing a different option.
Test the machine
Switch off and unplug the machine.
Unplug the machine for at least 5 seconds.
Plug the machine back in and retest.
Ensure the correct button on remote is being pressed
On/Off
Airflow
Point the remote directly at the front of the machine while pressing the button.
Please do not attempt to use the machine in this condition.
Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.
Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
Lower the loop amplifier onto the base, aligning the arrows.
Once aligned, turn the loop amplifier clockwise to lock.
For storage and ease, the remote control can be magnetically attached to the top of the loop.
Do not plug in or attempt to use the machine if the power cord is damaged.
How to tilt the machine
Place the machine on a flat, stable surface.
Tilt the loop amplifier forwards slightly.
The loop should stay in the position it was left in.
Assemble your machine
Lower the loop amplifier onto the base, aligning the arrows.
Once aligned, turn the loop amplifier clockwise to lock.
For storage and ease, the remote control can be magnetically attached to the top of the loop.
How to use
- Press the Standby button on the appliance to turn ON/OFF.
- Press and hold the Standby button on the appliance to adjust the airflow.
- Airflow will increase to a maximum before decreasing.
Please note, the oscillation and timer functions cannot be operated without the remote control.
How to use
On/Off
Oscillation On/Off.
Please note, the oscillation functions cannot be operated without the remote.
Airflow control
Sleep timer.
Please note, the timer functions cannot be operated without the remote.
Serial number location
The serial number can be found on the base of the machine.
Getting started
Please follow the instructions in the video.
Power
To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.
Please note, the remote control can be attached to the top of the appliance with the buttons facing down.
Oscillation
Toggle oscillation on or off with the remote.
Airflow
Airflow can be set by the airflow buttons on the remote.
Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.
Timer
To set the sleep timer, select the desired time. When the time reaches zero, the appliance will go into standby mode. To cancel, reduce the time until two dashes appear.
Tilt
Carefully hold the base and the top of the air loop amplifier. Tilt forward or backward for the required airflow angle.