Let's get your machine working
Dyson Pure Cool Link™ desk purifier fanLet's get your machine working
Dyson Pure Cool Link™ desk purifier fan
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Cleaning the machine
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More help required
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Troubleshooting
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Unusual noise
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Clicking
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Clicking when oscillating
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Low humming noise when turned off
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Dyson Link app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Some of my app features are not available
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My machine is offline in the app
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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Flashing green light
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Connecting your machine
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Add machine
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I'm having trouble with this step
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Preparing to connect
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Pair the machine
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Android devices
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I'm having trouble with this step
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Enter your machine’s password
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I'm having trouble with this step
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Start connection
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Complete the set up
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Query resolved
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Issue not resolved, please speak to our Customer Support Team
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The machine isn't completing the connection
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Flashing/Solid white light
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I'm having trouble with this step
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Machine not connected
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Issue not resolved, please speak to our Customer Support Team
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Apple
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I'm having trouble with this step
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I'm having trouble with this step
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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I'm having trouble pairing with the machine
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The app isn't finding my machine
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Issue not resolved, please speak to our Customer Support Team
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I'm not sure
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The app isn't finding my machine
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I didn't receive a login code email
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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Switching your machine's Wi-Fi connection
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Using the Link app
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How do I view my air quality info?
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Enabling/Disabling Continuous Monitoring
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Checking the machine's filter life
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Changing the machine location settings
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Editing the machine's room name
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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Performance
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The airspeed won't change
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Test the remote control
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Change airspeed using app
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Replacement part required
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Replace the battery
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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The airspeed is not as powerful
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Check and clean machine
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Power or electrical issue
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Machine starts operating on its own
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Lighting issues
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Issue not resolved, please speak to our Customer Support Team
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Lighting issues
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Unplug the machine
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Machine has no power
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No power but the LED is on
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No power to the machine at all
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Issue not resolved, please speak to our Customer Support Team
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Arrange for an exchange
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The oscillation works, but no airflow
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Test the remote control
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Replace the battery
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Remote control doesn't work
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Issue not resolved
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Visible issue
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Sensor Failure
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Issue not resolved, please speak to our Customer Support Team
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Please select the appropriate option
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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The Main body LED does not light
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Check the electrics
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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LED lights
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There's a problem with the tilt mechanism
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The machine won't tilt
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The machine tilts too freely
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There's a problem with the oscillation
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Oscillating range
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Normal oscillation range
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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The machine won't oscillate
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Test the remote control
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The oscillation won't turn off
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Test the remote control
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Issue not resolved, please speak to our Customer Support Team
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Remote control doesn't work
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Machine has no power
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Test the remote control
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How to use Auto mode
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Using the app
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Issue resolved
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using the remote
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Replacing the filter
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Changing the sensitivity/air quality target
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Issue resolved
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How to change the air quality target
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What do the lights mean?
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User guide
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Quick start guide
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How to assemble your Dyson machine
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How to control airflow
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How to use the remote control
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How to find the serial number
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How to use the sleep timer
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How to use Night mode
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Replacing the remote control battery
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Remote control doesn't work
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 967400-01
Stores magnetically on top of your machine.
€30.13
Remote control
Part no. 967400-01
Stores magnetically on top of your machine.
€30.13
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Loop amplifier isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Loop amplifier
Part no. 967866-01
Replacement loop amplifier for your Dyson purifier.
€73.80
Loop amplifier
Part no. 967866-01
Replacement loop amplifier for your Dyson purifier.
€73.80
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Filter housing isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Filter housing
Part no. 967450-02
Replacement filter housing for your Dyson purifier.
€46.12
Filter housing
Part no. 967450-02
Replacement filter housing for your Dyson purifier.
€46.12
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 967400-01
Stores magnetically on top of your machine.
€30.13
Remote control
Part no. 967400-01
Stores magnetically on top of your machine.
€30.13
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
Please select the appropriate option
Check and clean the machine
The following areas should be checked and cleaned to maintain the machine's performance.
WARNING: Do not use polish or detergent on any part of the machine.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth.
Shroud - clean with a dry cloth or soft brush.
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.
This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.
Check the machine base
Check around the base of the machine for any debris or obstructions.
Remove and refit the loop amplifier
Press both buttons to lift off the loop amplifier.
Refit loop amplifier ensuring that there is no uneven gap between the loop and the Main body.
Continuous monitoring
The continuous monitoring option is used for temperature and humidity data to be relayed to the app at all times, even when you have turned the purifier off.
By enabling this setting the fan is run at a very low speed in standby to draw air over the sensors, which is required for the temperature and humidity to be measured.
This may be heard as a low humming noise which is normal.
Please check the following using the app:
Swipe up to reveal the setting tab, and tap to open options.
Swipe down to find the continuous monitoring option and tap to open.
Turn off the 'collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.
Retest the machine.
Please select the appropriate option
Check that your machine has been connected
If you have previously connected your machine to the Dyson Link app, you should be able to see it on the app home screen. If you have multiple machines connected, you can switch between them using the burger menu in the top left of the home screen.
Has your machine been connected to the Dyson Link app?
Try moving the device and purifier closer to the router. If the Wi-Fi signal is poor your machine's connection may not be stable.
Some app features may not be available if your machine requires a software update.
Please ensure auto-update is turned on. You can do this by going to your machine’s settings.
This will make sure you automatically receive the latest features and your app functions correctly.
It can take up to 24 hours for your machine to receive updates after it is enabled.
Turn off and unplug the machine
Unplug the machine and wait 10 seconds before plugging it back in.
The machine will require a stable connection to your Wi-Fi. If the Wi-Fi connection is intermittent this will result in the machine being offline in the app. The machine must also be relatively close to the access point to avoid disconnecting.
For troubleshooting purposes please move the machine closer to the access point and see if this resolves the issue.
Please ensure that auto-update is turned on. You can do this by going to your machine’s settings icon.
This will make sure you automatically receive the latest features and your app functions correctly.
If auto-updates are already enabled, unplug the machine for 10 seconds before plugging back in and switching on. Move your machine and device closer to your Home Wi-Fi.
Turn off and unplug
Please turn the machine off, unplug and leave for 10 seconds.
Move your machine and device closer to the router.
What stage of the connection journey are you having trouble with?
The app will show an error if the connection has failed. Tap retry/continue to try connecting again. if the issue is resolved, select 'Complete set-up'.
If you’re still unable to connect your machine, please check the colour of the Wi-Fi light on the machine and select the appropriate option.
Please follow the next step
Router settings
The machine will only connect to the 2.4 GHz network.
Your device will need to be connected to the same network as the machine for initial set up.
To switch your router from 5GHz to 2.4GHz, please refer to your router's user guide, or visit the manufacturer's website. You will need to check that any other devices you have connected to your router will not be affected before changing this.
The router will need to be set to WPA or WPA2. Dyson connected products are not compatible with WEP encryption.
Reset Wi-Fi
Press and hold the power button on the machine for approximately 20 seconds.
The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
If the machine already appears in the app lobby this will cause the connection to fail. Please remove the machine from the lobby before attempting to reconnect.
Once the above checks have been carried out, please restart the connection journey. If you have already attempted to reconnect please select 'Issue not resolved'.
Please select the appropriate option
Dyson Link app
You'll need to have the Dyson Link app installed to connect to your machine.
Ensure Bluetooth and Wi-Fi are enabled on your device.
You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.
Plug the machine in and switch on.
Please follow the next step
Add machine
You can add a machine from the hamburger menu or from the main screen if no machines are registered. If bluetooth is not enabled, you will be prompted to enable it.
Location services
To scan for Wi-Fi networks, we'll need to access your device's location services. Allow this when prompted.
Select machine
Select your machine from the available options.
Please follow the next step
Select your machine
Select your machine from the available options on screen.
Plug the machine in and switch on.
Keep your device close to the machine during this process.
Please select the appropriate option
Ensure the machine is plugged in
Your machine will require power through the connection set up.
Home Wi-Fi password
Please have your home Wi-Fi password to hand. You may need this later.
At this stage, your mobile device should be connected to the correct home Wi-Fi network. Ensure you are not connected to any public networks or the Dyson machine itself.
Your machine will use the same Wi-Fi network as your mobile device during the connection process.
Please note your machine can only connect to a network broadcasting a 2.4GHz signal. If your router is broadcasting a 5GHz signal, this may cause interference when attempting to connect your machine.
Please follow the next step
Mobile device
The next steps to connect your device will be slightly different depending on the type of device you have. Please select the type of device you’re using.
Activate Wi-Fi
The machine has its own Wi-Fi signal which must be activated to complete connection.
To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green once activated.
Please ensure you have the 8-letter password that is found on the front sticker on your machine.
This can also be found in the following places:
- Underneath the purifier's filter
- On the front of the operating manual
- On the remote control packaging
Please select the next step
Device proximity
The machine requires a stable Wi-Fi connection to the device you're using.
To achieve this please ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.
Retrying connection
Should an error message be displayed on your device, the connection process will need to be restarted. Please select the appropriate option in the app.
Please follow the next step
Machine Password
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
To continue, please press 'Submit' at the bottom of the screen.
Enter home Wi-Fi password
You will need to enter the password for your home Wi-Fi network.
Please follow the next step
Machine Password
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
Ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.
Enter home Wi-Fi password
You will need to enter the password for your home Wi-Fi network.
Please select the appropriate option
Confirming connection
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.
You should see a confirming connection message. The connection progress is represented by purple dots at the top of the screen.
Please follow the next step
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
Taking ownership
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Where is the machine?
To personalise the machine and use with voice control services, select which room your machine is in.
Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you want to choose a custom location, scroll to the bottom to edit it.
Purchase date
Enter the date of purchase. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Auto update
Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.
This will make sure you automatically receive the latest features and your app functions correctly.
If auto-updates are already enabled, switch the machine off and unplug. Leave for 10 seconds, plug back in and switch on. Move your machine and device closer to the router.
Set worldwide location
Set your location to display outdoor air quality information.
Setup complete
Your machine is now fully connected and setup.
The app will show an error if the connection has failed. Tap retry/continue to try connecting again. if the issue is resolved, select 'Complete set-up'.
If you’re still unable to connect your machine, please check the colour of the Wi-Fi light on the machine and select the appropriate option.
Please follow the next step
Continue connection
The connection could still be taking longer than expected, please follow the prompts on the app to continue.
Please select the appropriate option
Connection issue
Please close the Dyson Link app and clear it from your recently used apps.
Relocate the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the machine back in, turn it on at the wall and take it out of standby mode. The Wi-Fi light on the machine will turn white, indicating a solid connection.
Re-open the Dyson Link app and await a connection on the home screen.
If the machine appears in the app's lobby, you can complete the machine's set-up in the settings menu.
Please select the appropriate option
Restart the connection journey
If the machine is not appearing in the app's lobby the connection journey will need to be restarted.
Reset Wi-Fi
Before reattempting to connect the machine, reset the machine's Wi-Fi.
To do this press and hold the power button on the machine for approximately 20 seconds.
The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Please select the appropriate option
Enter home Wi-Fi password
Please enter the network password for your home Wi-Fi network.
Activate the Wi-Fi
The machine has its own Wi-Fi signal which must be activated to complete connection.
To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green one activated.
Please ensure you have the 8-letter password that is found on the front sticker on your machine. This can also be found in the following places:
- Underneath the purifier's filter
- On the front of the operating manual
- On the remote control packaging
To continue, follow the prompt.
The machine should appear as a network in your device's Wi-Fi settings.
Open the device's Wi-Fi settings and chose your machine from the network list. You’ll need your product's Wi-Fi password to complete this stage.
Once the device is connected to your machine’s Wi-Fi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.
Tap the notification to continue.
If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.
Please follow the next step
Incorrect password
If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
The password can be found in the following places:
- Underneath the purifier's filter
- On the front of the operating manual
- On the remote control packaging
- On a removable sticker on the front of the purifier
Notification issue
The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.
Please follow the next step
Please select the appropriate option
Dyson Link app
Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.
Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Please follow the next step
Password reset
After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.
If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
Please follow the next step
Select 'Get started' on your Dyson Link app.
The Dyson Link app will perform a Wi-Fi scan for products.
The next steps to connect your device will be slightly different depending on the type of device you have. Please select the type of device you’re using.
Unable to find machine
If you are not able to see your machine, you can select it using the prompts in the app.
Ensure Bluetooth and Wi-Fi are enabled on your device.
Plug the machine in and switch on.
Keep your device close to the machine during this process.
Select your machine from the available options.
Has this resolved the problem?
Dyson Link app
You'll need to have the Dyson Link app installed to connect to your machine.
Ensure Bluetooth and Wi-Fi are enabled on your device.
You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.
Plug the machine in and switch on
Please follow the next step
Please follow the next step
Two-factor authentication
Check that the email address shown on the login screen is correct. The code will be sent to the address shown.
The email may have incorrectly been marked as spam or junk. Please check any junk folders for the code email.
Please note that the authentication code will expire 5 minutes after being sent. Codes will also expire when a new one is sent.
If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
Dyson Link app
Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.
Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Password reset
After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.
If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
Reconnecting Wi-Fi
In order to change the router your device is connected to, you will need to remove your machine from the app before running through the connection journey from the beginning.
Reset Wi-Fi
Press and hold the power button on the machine for approximately 20 seconds.
The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Has this resolved the problem?
With your machine selected, swipe up to view your air quality.
The following options are available.
- Daily or Weekly graph
- Switch days/weeks to view
- Ability to switch from showing;
- Air Quality
- Temperature
- Humidity
More information is available by selecting the options above.
Your machine's controls are available through the home screen of the app.
You can control the following;
- Turn on/off
- Set the airflow speed
- Set a timer
- Turn auto mode on/off
Schedules can be added or changed in your machine's settings.
Add events to set a schedule for when your machine should switch on and off. You can also se the following.
- Auto mode enabled/disabled
- Airflow speed
- Oscillation
- Night mode enabled/disabled
To access your machine’s settings, select your machine from the hamburger menu and then select the settings menu icon.
The temperature unit can be changed in your machine's settings.
The temperature unit can be changed between Celsius and Fahrenheit.
Temperature unit setting
The temperature unit can be changed in your machine's settings.
The temperature unit can be changed between Celsius and Fahrenheit.
Enabling/disabling continuous monitoring can be changed in your machine's settings.
Continuous monitoring allows your machine to collect environmental information. Once selected, this feature is active at all times.
The filter life can be checked in your machine's settings.
Filter management
Selecting filter management will show you how to replace your filter and allow you to reset filter life. Resetting filter life should only be done after you have replaced the filter.
Your home location can be changed by selecting the appropriate time zone.
Select location from the list. You can also search for a location to filter the list.
Once a new location has been chosen, update to save.
The room name can be changed in your machine's settings.
Select room location from the available list or enter a custom name.
Once a new room name has been selected, follow the prompts in the app to change.
Switching Wi-Fi
In order to change the router your device is connected to, you will need to remove your machine from the app before running through the connection journey from the beginning.
Reset Wi-Fi
Press and hold the power button on the machine for approximately 20 seconds.
The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Please select the appropriate option
Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
Test the remote control
Point the remote directly at the front of the machine while pressing a different option.
Change airspeed using the Dyson Link app
Using the Dyson link app, adjust the fan speed.
Replace the remote control
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Test the airflow power
Turn the airflow control to maximum.
Hold a sheet of newspaper approximately 4 meters (13') away from the product.
The paper should lift beyond 45°.
Check and clean the machine
The following areas should be checked and cleaned to maintain the machine's performance:
Loop amplifier - clean with a dry cloth
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
Please select the appropriate option
Remote control check
Are you using a remote control for other appliances (such as a TV) near the machine?
Is the machine under direct sunlight or flourescent light?
The sensor on the machine that receives the infrared signal from the remote control may malfunction when exposed to direct sunlight or fluorescent light.
Please move the machine so that is not under direct sunlight or fluorescent light.
Unplug the machine
The operation of the remote control for other appliances is likely interfering with your Dyson machine.
To prevent further interference, unplug your Dyson machine when not in use.
Please select the appropriate option
Test the machine
This may have been caused by an interruption in the electricity.
Unplug the machine and leave it for 10 seconds.
Plug in and test the machine.
Check the electrics
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Press the ON/OFF button on the Main body of the machine.
Has this resolved the problem?
Ensure the correct button on remote is being pressed
Oscillation
Point the remote directly at the front of the machine while pressing the button.
Replace the remote control
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Check and clean the machine
The following areas should be checked and cleaned to maintain the machine's performance:
Loop amplifier - clean with a dry cloth
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
Filter housing - clean with a dry cloth or soft brush
Filter - your filter may need replacing.
Check filter life within the app, or for excessive build up of dust within the inlet.
Sensor Failure
Switch off and unplug the machine.
Use a cotton swab to clean the inside and remove any debris.
This maintains the sensor accuracy and ensures the continuing high performance of the appliance.
Please select the appropriate option
Test the machine
Switch off and unplug the machine.
Wait 10 seconds, plug the machine back in and ensure the socket is switched on.
Press the ON/OFF button on the Main body of the machine.
Check the electrics
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Press the ON/OFF button on the Main body of the machine.
Which part is broken?
Reset the machine
Unplug the machine and leave it for 10 seconds.
Plug in and test the machine.
Please select the appropriate option
Check the tilt joint
Check the joint for obstructions.
Ensure that the machine is on a flat, stable surface.
Test tilt of the machine
Place the machine on a flat, stable surface.
Tilt the amplifier loop forwards slightly.
The loop should stay in the position it was left in.
Please select the appropriate option
The machine should oscillate within 180 degrees from one side to another.
The blue tape used during transit should be removed before use.
Check the feet of the machine
Ensure all the feet are attached to the base of the machine.
Place the purifier on a flat, non-slip surface.
Test the remote control
Ensure the correct button on the remote is being pressed.
Press the oscillation button on the remote. Point the remote directly at the front of the machine while pressing the button.
Test the remote control
Ensure the correct button on the remote is being pressed.
Press the oscillation button on the remote. Point the remote directly at the front of the machine while pressing the button.
Test the remote control
Point the remote directly at the front of the machine while pressing a different option.
Check the machine
Turn off the power and unplug the machine.
Wait 10 seconds, plug the machine back in and ensure the socket is switched on.
Test the remote control
Ensure the correct button on the remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.
Please select the appropriate option
Auto mode
Auto mode adjusts the speed according to the air quality in the room.
When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality.
Increasing for poor air quality and reducing as the air quality improves.
If the air quality target is met, the A symbol will turn green and the numerical display will switch off.
If the air quality worsens the A symbol will turn white and the purifier will automatically restart cleaning the room.
Please select the appropriate option
Using the app for Auto mode
To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.
Tap the power icon at the top of the menu and tap 'Auto' to select.
In order to stop Auto mode, turn the setting either on or off with the same process.
When Auto mode is enabled, there will be an A symbol in the bottom left corner of the display.
Using the remote control for Auto mode
Press the 'Auto' button on the top right corner of the remote control.
To turn Auto mode off, press the same button.
When Auto mode is enabled, there will be an A symbol in the bottom left corner of the display.
Replace the filter
Ensure the purifier is unplugged. To replace the non-washable filter unit, complete the following steps:
Press both buttons to lift off the loop amplifier.
Remove the old filter and dispose of your old filter in your household waste bin.
Lower the new filter into the housing and the complete unit onto the Main body.
Lower the loop amplifier onto the base until it clicks and locks.
When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.
A clockwise rotating pattern will be shown on the LED display.
Once the loading pattern is complete, the purifier will return to its normal usage.
Sensitivity settings
Your Dyson Pure Cool Link purifier fan will complete a calibration cycle for up to six days from first use.
Within the settings for the Dyson Link, you can also adjust the target for the air quality sensitivity of your machine.
A more sensitive air quality target will mean that your purifier is active for longer. Some environments may require this in order to maintain a good air quality level.
Please note we would advise allowing your machine to run for at least a week before adjusting the sensitivity settings within the Dyson Link app, to ensure it completes its initial calibration cycle.
Please select the appropriate option
Select settings by swiping up on the home page.
Tap the air quality target option.
Tap on one of the air quality sensitivity options.
Please select the appropriate option
WiFi light
Flashing green = Wi-Fi is ready to connect to your Dyson Link app
Flashing white = Wi-Fi connecting
Solid white = Wi-Fi connected
Off = W-iFi disabled
Auto mode light
Solid white = cleaning/below air quality target
Solid green = clean/air quality target has been met
Off = machine is not in auto cleaning mode
Night mode light
Solid white = machine is in Night mode
Off = appliance is not in Night mode
Assembling your Dyson machine
Lower the loop amplifier onto the base until it clicks and locks.
The remote control can be magnetically attached to the top of the loop.
Assembling your Dyson machine
Lower the loop amplifier onto the base until it clicks and locks.
The remote control can be magnetically attached to the top of the loop.
Manual mode
Airflow can be set manually by the airflow buttons on the remote.
You can choose a setting from 1 (low flow of air) through to 10 (high flow of air).
Auto mode
Auto mode adjusts the power according to the air quality in the room.
When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the machine according to the air quality.
If the air is clean the A symbol will turn green and the numerical display will switch off.
If the air quality worsens the A symbol will turn white and the machine will automatically restart cleaning the room.
Using the remote control
To operate, point the remote control towards the front of the base.
On/Off
Airflow
Oscillation
Automatic mode
Sleep timer
Night mode
To store, attach the remote control to the top of the appliance with the buttons facing down.
Finding the serial number
The serial number and WiFi information can be found in the following locations
On the front of the instruction manual.
On a removable sticker on the front of the purifier.
On your purifier, located underneath the filter.
Using the sleep timer
To set the sleep timer, select the desired time.
When the time reaches zero, the appliance will go into standby mode.
To cancel, reduce the time until two dashes appear.
Using Night mode
The Night mode will dim the display and run quietly, making it ideal for use while sleeping.
When Night mode is enabled (indicated by an illuminated half moon symbol in the top right corner of the display), the display will dim and after 5 seconds will fade to off.
The half moon symbol will remain illuminated.
If in manual mode, the power will reduce to level 4. When Night mode is activated, if it is already below level 4, it will remain the same. This can be manually changed if desired. The display will illuminate briefly, then fade as before. If in Auto mode the power will be reduced automatically.
If in Auto mode, the power will be reduced automatically.