Let's get your machine working
Dyson Pure Cool™ desk (White/Silver)Let's get your machine working
Dyson Pure Cool™ desk (White/Silver)
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Cleaning the machine
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More help required
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There is a problem with my machine
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Dyson Link app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Some of my app features are not available
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My machine is offline in the app
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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The app is showing an error
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Complete the set up
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Query resolved
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Issue not resolved, please speak to our Customer Support Team
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I’m having trouble with this step
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Connecting your machine
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Add machine
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Pair the machine
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I'm having trouble pairing with the machine
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Enter Wi-Fi details
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Start connection
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I'm having trouble with my Wi-Fi
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Issue not resolved, please speak to our Customer Support Team
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The app isn't finding my machine
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I'm having trouble with this step
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I didn't receive a login code email
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I'm unable to find or install the Dyson Link app
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I'm not sure
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Switching your machine's Wi-Fi connection
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Using the Link app
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How do I view my air quality info?
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Enabling/Disabling Continuous Monitoring
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Checking the machine's filter life
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Changing the machine location settings
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Editing the machine's room name
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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Unusual noise
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Clicking noise
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Clicking when oscillating
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Humming noise when turned off
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Whining or whistling noise
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Performance
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The airspeed won't change
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Test the remote control
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The other buttons on the remote are working
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Check your app
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Changing the battery
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Replacement part required
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Airspeed not as powerful
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Power or electrical issue
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No power
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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Intermittent power
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The oscillation works, but no airflow
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Test the remote control
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Press the button
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Check the remote
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Check the Dyson Link app
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Check the app
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Unusual smell
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Dusty
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Dusty
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Changing the glass HEPA filter
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Changing the carbon filters
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Oscillation problem
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Machine is not oscillating
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Check remote control
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Changing the battery
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Check with the Dyson Link app
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Changing the battery
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Issue not resolved, please speak to our Customer Support Team
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Check with the Dyson Link app
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Remote control doesn't work
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Remote control doesn't work
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Change the battery
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There is an issue with the display
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Fault
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There is an issue with the display
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Move the machine
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Night mode is not working
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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My readings are showing in different colours
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VOC and/or NO2 readings do not show
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Less than one hour
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More than one hour
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Changing the filter
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Changing the glass HEPA filter
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Issue resolved
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Changing the carbon filters
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User guide
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Using the remote control
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Auto mode
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Using the app for Auto mode
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Using the remote control for Auto mode
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How the adjust the airflow
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What do the icons on the display mean?
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How to assemble your Dyson machine
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Where is the serial number located?
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How to use the information menu
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Replace the battery
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Remote Control is not working. You can solve this by ordering a new one below.
Remote Control
Part no. 969154-05
Replacement remote control for your Dyson Purifier.
€33.82
Remote Control
Part no. 969154-05
Replacement remote control for your Dyson Purifier.
€33.82
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Power supply is not working. You can solve this by ordering a new one below.
Power supply
Part no. 969155-02
Replacement power supply for your Dyson Purifier.
€73.80
Power supply
Part no. 969155-02
Replacement power supply for your Dyson Purifier.
€73.80
€73.80
You might need a replacement part.
It looks like the Remote Control is not working. You can solve this by ordering a new one below.
Remote Control
Part no. 969154-05
Replacement remote control for your Dyson Purifier.
€33.82
Remote Control
Part no. 969154-05
Replacement remote control for your Dyson Purifier.
€33.82
€33.82
You might need a replacement part.
It looks like the Filter Shroud is not working. You can solve this by ordering a new one below.
Filter Shroud
Part no. 969156-01
Replacement filter shroud for your Dyson Purifier.
€30.13
Filter Shroud
Part no. 969156-01
Replacement filter shroud for your Dyson Purifier.
€30.13
€30.13
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
Please select the appropriate option
WARNING: Do not use polish or detergent on any part of the machine.
Cleaning the machine
The following areas should be checked and cleaned to maintain the machine's performance:
Clean the loop amplifier with a dry or damp cloth.
Clean the Main body with a dry cloth.
Clean the shroud with a dry cloth or soft brush.
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Check that your machine has been connected
If you have previously connected your machine to the Dyson Link app, you should be able to see it on the app home screen. If you have multiple machines connected, you can switch between them using the burger menu in the top left of the home screen.
Has your machine been connected to the Dyson Link app?
Connection unstable
Try moving the device and purifier closer to the router. If the Wi-Fi signal is poor your machine's connection may not be stable.
Software update required
Some Link app features may not be available if your machine is not up to date.
Please ensure auto-update is turned on. You can do this by going to your machine's settings.
This will ensure you automatically receive the latest features and your machine functions correctly.
It can take up to 24 hours for your machine to receive updates after it is enabled.
Offline
This message will show if your machine is switched off or unable to connect to the Dyson Cloud.
Turn off and unplug the machine.
Unplug the machine and leave it for 10 seconds.
Plug the machine in and switch it on.
Check your internet connection
Check that your Wi-Fi router or access point has an established internet connection. For the Link app to see your Dyson machine, your mobile device should also be connected to your home Wi-Fi or mobile broadband.
Connectivity disabled on purifier
If connectivity is disabled, press and hold your purifier's power button for 5 seconds. Once enabled, a solid white Wi-Fi symbol will display on your purifier. Repeat to toggle between enabled/disabled.
Enable auto-update
Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.
This will make sure you automatically receive the latest features and your app functions correctly.
If auto-updates are already enabled, switch the machine off and unplug. Leave for 10 seconds, plug back in and switch on. Move your machine and device closer to the router.
Turn off and unplug
Please turn the machine off, unplug and leave for 10 seconds.
Move your machine and device closer to the router.
Please select the appropriate option
What stage of the connection journey are you having trouble with?
Please follow the next step
Slow response
The app will show an error if the connection has failed. Tap retry/continue to try connecting again. If the issue is resolved, continue to the next step.
Please follow the next step
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
Taking ownership
If this product has been connected before and you decide to take ownership, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Where is the machine?
To personalise the machine and use with voice control services, select which room your machine is in.
Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you want to choose a custom location, scroll to the bottom to edit it.
Purchase date
Enter the date of purchase. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Auto update
Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.
This will make sure you automatically receive the latest features and your app functions correctly.
If auto-updates are already enabled, switch the machine off and unplug. Leave for 10 seconds, plug back in and switch on. Move your machine and device closer to the router.
Set worldwide location
Set your location to display outdoor air quality information.
Setup complete
Your machine is now fully connected and setup.
Trouble connecting
Check your machine is plugged in and switched on.
Keep your device close to the machine and try again.
If the connection continues to fail, re-start the connection. Select 'Connecting your machine.' If this has already been tried, select 'Issue not resolved'
Please follow the next step
Dyson Link app
You'll need to have the Dyson Link app installed to connect to your machine.
Ensure Bluetooth and Wi-Fi are enabled on your device.
You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option
Plug the machine in and switch it on.
Please follow the next step
Add machine
You can add a machine from the hamburger menu or from the main screen if no machines are registered. If bluetooth is not enabled, you will be prompted to enable it.
Location services
To scan for Wi-Fi networks, we'll need to access your device's location services. Allow this when prompted.
Select machine
Select your machine when it appears. The app will display its serial number.
Please follow the next step
Pairing
Hold your device next to your machine's display
Press the power button when prompted on your machine to activate pairing.
Once paired, continue to the next step.
Please follow the next step
Manual pairing
If you are still not able to pair the machine, follow the on screen prompts to manually pair.
You will need your machine's 8-digit code located on the machine behind the filter.
Enter your machine's code to continue.
Please follow the next step
If you have previously connected your machine to your Wi-Fi network and you are not prompted to enter Wi-Fi details, select ‘Complete set-up’.
Enter network details
Select your network from the list of available networks.
Enter the Wi-Fi passord for the chosen network.
Please follow the next step
Connection stage
You should see a confirming connection message. The connection progress is represented by purple dots at the top of the screen.
Please follow the next step
Network not found
If you are not able to see your network, you can select it using the prompts in the app.
Please ensure your machine is in range of your Wi-Fi and your network is working correctly.
Refresh the network list.
Please follow the next step
Unable to find machine
If you are not able to see your machine, you can select it using the prompts in the app.
Ensure Bluetooth and Wi-Fi are enabled on your device.
Plug the machine in and switch it on.
Keep your device close to the machine during this process.
Select machine
Select your machine when it appears. The app will display its serial number.
Has this resolved the problem?
Please select the appropriate option
Two-factor authentication
Check that the email address shown on the login screen is correct. The code will be sent to the address shown.
The email may have incorrectly been marked as spam or junk. Please check any junk folders for the code email.
Please note that the authentication code will expire 5 minutes after being sent. Codes will also expire when a new one is sent.
If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
Has this resolved the problem?
Dyson Link app
Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.
Minimum requirements:
- iOS 12
- Android 7.0 Nougat
Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Please follow the next step
Switching Wi-Fi
Plug the machine in and switch it on.
Check that the Bluetooth and Wi-Fi are still enabled on your device.
Change your Wi-Fi network by going to your machine’s settings through the settings icon.
Select the network you want to connect to from the list of available networks.
Ensure your device remains close to the machine while switching networks.
Enter the Wi-Fi password to connect.
Historical data
With your machine selected, swipe up to view your air quality.
The following options are available.
- Daily or Weekly graph
- Switch days/weeks to view
- Ability to switch from showing;
- Air Quality
- PM2.5
- PM10
- VOC
- NO2
- Temperature
- Humidity
More information is available by selecting the options above.
Machine controls
Your machine's controls are available through the home screen of the app.
You can control the following;
- Turn on/off
- Set the airflow speed
- Turn on and customise oscillation
- Set a timer
- Turn auto mode on/off
- Change airflow direction
Machine schedules
Schedules can be added or changed in your machine's settings.
Add events to set a schedule for when your machine should switch on and off. You can also set the following.
- Auto mode enabled/disabled
- Airflow speed
- Temperature target
- Oscillation
- Airflow direction
- Night mode enabled/disabled
Accessing the settings
To access your machine’s settings, select your machine from the hamburger menu and then select the settings menu icon.
Temperature unit setting
The temperature unit can be changed in your machine's settings.
The temperature unit can be changed between Celsius and Fahrenheit.
Continuous monitoring setting
Enabling/disabling continuous monitoring can be changed in your machine's settings.
Continuous monitoring allows your machine to collect environmental information. Once selected, this feature is active at all times.
Filter management
The filter life can be checked in your machine's settings.
Selecting filter management will show you how to replace your filter and allow you to reset filter life. Resetting filter life should only be done after you have replaced the filter.
Location setting
Your home location can be changed by selecting the appropriate time zone.
Select location from the list. You can also search for a location to filter the list.
Once a new location has been chosen, update to save.
Room name setting
The room name can be changed in your machine's settings.
Select room location from the available list or enter a custom name.
Once a new room name has been selected, follow the prompts in the app to change.
Switching machines
To switch between your machines, select the hamburger menu. A list of your machines will show on the left.
You can also swipe between your connected machines by swiping the sides of your screen. For Android users, screen gestures may need to be disabled for this feature to work.
Switching Wi-Fi
You can change to a different router or access point in your machine's settings.
Plug the machine in and switch it on.
Check that the Bluetooth and Wi-Fi are still enabled on your device.
Select the network you want to connect to from the list of available networks.
Ensure your device remains close to the machine while switching networks.
Enter the Wi-Fi password to connect.
Please select the appropriate option
When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.
This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.
Check base
Check around the base of the machine for any debris or obstructions.
Continuous monitoring
The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.
There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.
This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.
Please check the following on the app:
Swipe up to reveal the setting tab and tap to open options.
Swipe down to find the continuous monitoring option and tap to open.
Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.
Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.
Retest the machine.
Restart the machine
Unplug the machine and leave it for 10 seconds.
Ensure the power cord is plugged into the centre of the base.
Plug the machine back in and retest.
Has the noise stopped?
Please select the appropriate option
Remote controls
Ensure correct button on remote is being pressed to adjust the airflow.
Test the other remote buttons
Test the other buttons on the remote.
On/Off
Oscillation
Automatic mode
Sleep timer
Night mode
Test airspeed
Test airspeed change using the Dyson link app.
Changing the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Check and clean loop amplifier
The following areas should be checked and cleaned to maintain the machine's performance.
Clean the loop amplifier with a dry or damp cloth.
Ensure that the narrow opening is free of obstructions.
Check and clean Main body
Clean the shroud of the Main body with a dry cloth.
Use a soft brush to clear any blockages from the holes.
Check airflow direction
This product has dual airflow direction options. Please ensure you have directed the airflow to come out the front of the machine before beginning these checks.
You can do this by pressing the airflow direction button on the remote control.
Please select the appropriate option
Please select the appropriate option
Check the electrics
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Ensure the cable is firmly plugged into the back of the machine.
Has this resolved the problem?
Do not attempt to use the machine until the power cord has been replaced.
Check using the remote control
Press the oscillation button on the remote.
If the using the buttons on the remote doesn't work, try changing the batteries.
Check with the Dyson Link app
Try using the Dyson Link app to control the oscillation.
Test the remote control
Ensure the correct button on the remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.
Test the other remote buttons
Airflow speed
On/Off
Point the remote directly at the front of the machine while pressing the button.
Open the Dyson Link app.
Under your Purifier, open the remote on the app and press the ON/OFF button.
Open the Dyson Link app.
Under your Purifier, open the remote on the app and press the ON/OFF button.
Check and clean machine
The following areas should be checked and cleaned to maintain the machine's performance.
Clean loop amplifier with a dry or damp cloth.
Clean the Main body with a dry cloth.
Clean inlet grille with a dry cloth or soft brush.
Your filter may need replacing.
Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.
Please select the appropriate option
When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show an empty bar.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.
The shrouds will release with the glass HEPA filters attached.
Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.
Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.
Plug the appliance in to the mains electricity supply and switch on.
Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.
When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show an empty bar.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.
To remove the carbon filters: press the tabs on both sides of the filters.
Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.
Push the new carbon filters onto the base until secure.
Push the shrouds until they click back into position in the base.
Plug the appliance in to the mains electricity supply and switch on.
Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.
Do not plug in or attempt to use the machine in this condition.
Please ensure you have the most up to date software downloaded before beginning any checks. We strongly recommended enabling auto-updates in your Dyson Link app settings, to allow the most up to date software to be installed as soon as it is available.
Please select the appropriate option
Please select the appropriate option
Check machine base
Ensure all the feet are attached to the base of the machine.
Place the purifier on a flat, non-slip surface.
Check remote control
Ensure correct button on remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.
Test the other remote buttons
Airflow speed
Airflow direction
Changing the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Check with the Dyson Link app
Open the app and set the machine to oscillate.
If you do not have the Dyson Link app set up, please select 'No' as the next option.
Check remote control
Ensure correct button on remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.
Check other buttons
Test the other buttons on the remote.
Airflow speed
Airflow direction
Changing the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Check with the Dyson Link app
Open the app and set the machine to oscillate.
Point the remote at the base of the purifier and test the controls.
Changing the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Please select the appropriate option
Fault
Reset the machine.
Unplug the machine and leave it for 10 seconds.
Ensure the power cord is plugged into the centre of the base.
Plug the machine back in and retest.
Restart the machine
Switch off and unplug the machine.
Ensure all outside doors and windows are closed.
Vacuum the two sensor slots to the left of the LCD screen with a Dyson brush attachment.
Plug in and test the machine.
Switch off and unplug the machine.
Move the machine to another room.
Plug in and test the machine.
Night mode is not working
When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.
If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.
In both scenarios, when the machine is interacted with, the screen brightness will uplift.
The display will not stay on my selected screen
The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.
My display is reading green but the fan is working at high speed
There may be times when the display is showing green but the fan speed is still high.
This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.
If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.
My readings are showing in different colours
The colour of the numbers and readings on the display are linked to the air quality of the respective category.
Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.
Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.
The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.
If the power cuts out within the hour, the initialisation period will continue from where it left off.
How long has your purifier been turned on for?
If your machine is new out the box and has not been turned on for over an hour, please allow a full hour to complete, with your purifier plugged into a secure power source.
Once the full hour has elapsed, turn the machine off and then on again, either with the main power button on the machine, or the remote control.
Complete manual reset
If your purifier has been plugged into a stable power source for over one hour, and the VOC and/or NO2 screens still do not show, please unplug your machine from the wall, leave for one minute, plug back in, and then turn on using either the main power button, or the button on the remote.
Please select the appropriate filter
Important: Always unplug the machine before changing filters.
When the appliance detects that the non washable glass HEPA filters need replacing the display on the appliance will show an empty bar.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.
The shrouds will release with the glass HEPA filters attached.
Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.
Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.
Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.
Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.
Important: Always unplug the machine before changing filters.
When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show an empty bar.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.
To remove the carbon filters: press the tabs on both sides of the filters.
Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.
Push the new carbon filters onto the base until secure.
Push the shrouds until they click back into position in the base.
Plug the appliance in to the mains electricity supply and switch on.
Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.
Using the remote control
To operate, point the remote control toward the front of the base.
On/Off
Press the power ON/OFF button on the appliance or remote control to stop the purifier. The appliance will continue to monitor the air quality.
Airflow speed
Press the Airflow speed button to increase and decrease the airflow speed.
Oscillation On/Off
Press the Oscillation button to scroll through the options from 0 to 350.
Customise your oscillation settings in the Dyson Link app and it will appear as an option as you scroll through.
Information menu
Scroll through the options to monitor the performance of your appliance.
The menu will also allow you to access information about the pollutants in the air and the temperature and humidity levels.
When a particular type of pollutant causes air quality to decrease, the symbol for that pollutant will show in the display.
Auto mode
When Auto mode is selected the onboard sensors will intelligently adjust the settings of the appliance according to the quality of air.
The appliance will pause once the sensors detect that the target air quality level has been reached.
The sensors will continue to monitor the air quality, switching the appliance back on when air quality levels have dropped.
Customise your Auto mode and air quality settings in the Dyson Link app.
Airflow direction
Air will be purified continuously, whether the air is set to flow from the front or the back.
For purification and cool airflow, select the airflow direction to the front.
For purification without cool airflow from the front, select the airflow direction to the back.
Night mode
Night mode will dim the display and the appliance will run more quietly, making it ideal for use while sleeping. If Auto mode has been set, Night mode will reduce airflow speeds to range from 1 to 4. You can manually change the airflow from 1-10. Customise your Night mode settings in the Dyson Link app.
Auto mode
Auto mode adjusts the speed according to the air quality in the room.
When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality.
Increasing speed for poor air quality.
Reducing speed as the air quality improves.
If the air quality target is met, the air quality graph will show green. The air quality will continue to be monitored, with the fan running on a low speed in the background.
If the air quality worsens the air quality graph will show red and the purifier will automatically restart cleaning the room.
There may be times when the display shows green, but the fan speed is still high.
This is due to the machine constantly maintaining a high air quality.
If there is a factor in the environment such as leaky windows, the machine must work harder to sustain a high air quality.
Please select the appropriate option
Turning Auto mode on/off
Tap the remote icon on the bottom right corner of the home page.
Tap the power icon at the top of the menu and tap AUTO to select.
When Auto mode is enabled, 'Auto' is written at the top of the display.
To turn Auto mode off, press the same button.
Press Auto button
Press the 'Auto' button on the top right corner of the remote control.
To turn Auto mode off press the same button.
Manual mode
Airflow can be set manually by the airflow buttons on the remote.
You can choose a setting from 1 (low flow of air) through to 10 (high flow of air), and the machine home screen will show the fan speed when in manual mode
Auto mode
Auto mode adjusts the speed according to the air quality in the room. When Auto mode is enabled (indicated by a graph on the home screen showing the air quality, with ‘AUTO’ at the top), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality. Increasing speed for poor air quality.
Reducing speed as the air quality improves.
If the air quality target is met, the air quality graph will show green. The air quality will continue to be monitored, with the fan running on a low speed in the background.
If the air quality worsens the air quality graph will show red and the purifier will automatically restart cleaning the room.
There may be times when the display shows green, but the fan speed is still high.
This is due to the machine constantly maintaining a high air quality.
If there is a factor in the environment such as leaky windows, the machine must work harder to sustain a high air quality.
Indoor air quality - 12 seconds
Monitor the current air quality with a graph showing the last 12 seconds of data.
Indoor air quality - 24 hours
Monitor the air quality with a graph showing the last 24 hours of data.
Particulate matter (PM2.5)
Microscopic particles up to 2.5 microns in size, suspended in the air we breathe. These include smoke, bacteria and allergens.
Particulate matter (PM10)
Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.
Nitrogen dioxide and other oxidising gases
These potentially harmful gases are released into the air by combustion, for example the burning gas when cooking and in vehicle exhaust emissions.
Volatile organic compounds
VOC’s are typically odours that may be potentially harmful. These can be found in cleaning products, paints and new furnishings.
Indoor temperature
Monitor the ambient temperature to help maintain a comfortable environment.
Indoor humidity
The amount of water vapour in the air, shown as a percentage of the maximum possible humidity at the current temperature.
Filters
The amount of pollution captured by the filters is shown in the display. When the filter is full, the display will flash to remind you which filter needs changing.
WiFi
The current status of connection to the WiFi network.
Use both hands to lift the appliance out of the box, taking care to hold by the base of the appliance only. Do not lift out by the loop amplifier.
Take the carbon filters out of the box and remove the protective packaging.
Attach both carbon filters to the appliance.
Remove the glass HEPA filters from their protective packaging and push into the shrouds until secure.
Position the shrouds onto the base and push gently until they click securely into place. Place the remote control on the top of the appliance with the buttons facing down. Plug in and switch ON.
The remote control can be magnetically attached to the top of the loop.
Finding the machine serial number
The serial number and WiFi information can be found in the following locations:
On the front of the user guide.
On a removable sticker on the front of the purifier.
On your purifier, located underneath the filter.
Information menu
Scroll through the options to monitor the performance of your appliance.
The menu will also allow you to access information about the pollutants in the air and the temperature and humidity levels.
When a particular type of pollutant causes air quality to decrease, the symbol for that pollutant will show in the display.
Indoor air quality - 12 seconds
Monitor the current air quality with a graph showing the last 12 seconds of data.
Indoor air quality - 24 hours
Monitor the air quality with a graph showing the last 24 hours of data.
Particulate matter (PM2.5)
Microscopic particles up to 2.5 microns in size, suspended in the air we breathe.
These include smoke, bacteria and allergens.
Particulate matter (PM10)
Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.
Nitrogen dioxide and other oxidising gases
These potentially harmful gases are released into the air by combustion, for example the burning gas when cooking and in vehicle exhaust emissions.
Volatile organic compounds
VOC’s are typically odours that may be potentially harmful.
These can be found in cleaning products, paints and new furnishings.
Indoor temperature
Monitor the ambient temperature to help maintain a comfortable environment.
Indoor humidity
The amount of water vapour in the air, shown as a percentage of the maximum possible humidity at the current temperature.
Filters
The amount of pollution captured by the filters is shown in the display. When the filter is full, the display will flash to remind you which filter needs changing.
WiFi
The current status of the connection to the WiFi network.