Let's get your machine working
Dyson V7 Animal ExtraLet's get your machine working
Dyson V7 Animal Extra
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Washing the filters
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Issue resolved
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Cleaning the filter - step-by-step
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More help required
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Troubleshooting
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Power or electrical issue
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Machine cutting out
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Machine will not turn on
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Replacement part required
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Blue flashing light
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Issue resolved
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Solid blue light
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Issue not resolved, please speak to our Customer Support Team
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Flashing amber light
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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No light
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Solid blue light
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Amber light
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Machine is now working
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Amber light still showing
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Replacement part required
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Flashing red light
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1 to 10
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Main body not sent
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Main body sent
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Replacement part required
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Machine is pulsating
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Direct drive cleaner head
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Check the bin
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Checking for blockages - Wand
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Filter
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Washing the filters - step by step
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Mini motorised head
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Pulsating without tools
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Filter
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Machine is pulsating
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Filter
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Filter has been washed, machine is still pulsating
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Wash the filter
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Washing the filters - step by step
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Soft roller cleaner head
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Machine run time
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Unusual noise
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Grating or rattle
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Grating or rattle
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Check the floor tool
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Direct drive cleaner head
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Replacement part required
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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High pitched whistle
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Pick up issues
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Filter
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Machine is pulsating
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Wash the filter
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Pick up issue
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Damp or musty smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell still present
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Pick up issues
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Main body
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Filter
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Washing the filter - step by step
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Damp or musty smell still present
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Damp or musty smell
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Visible issue
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Brush bar not spinning/spinning intermittently
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Direct drive cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Mini motorised head
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Replacement part required
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The Brush bar does not spin on any head
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Replacement part required
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The bin inlet flap is jamming
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Replacement part required
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A part is difficult to remove
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Battery
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Replacing the battery - step by step
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The cyclone and bin
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The Wand
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Crack, scratch or mark on the Soft roller cleaner head
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Machine running without trigger being pressed
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Scratches or marks on the Wand
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Assembling your machine
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Machine run time
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How to install the dock
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Where is the serial number located?
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How to attach the accessories
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Getting started
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User guide
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Charging the battery
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How to empty the bin
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Clean the bin and cyclone
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How to clean the floor tool
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Mini motorised head
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Direct drive cleaner head
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Soft roller cleaner head
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
You might need a replacement part.
Part no. 968676-02
€76.75
Part no. 968676-02
€76.75
€76.75
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 968670-02
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
€35.67
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You might need a replacement part.
Part no. 968676-02
€76.75
Part no. 968676-02
€76.75
€76.75
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
€35.67
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
Clear bin
Part no. 967699-01
Replacement clear bin for your Dyson vacuum cleaner.
€35.67
€35.67
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Docking station is not working. You can solve this by ordering a new one below.
Docking station
Part no. 967741-01
A docking station for stowing your Dyson cord-free vacuum and two tools. Wall mountable.
€17.84
Docking station
Part no. 967741-01
A docking station for stowing your Dyson cord-free vacuum and two tools. Wall mountable.
€17.84
€17.84
You might need a replacement part.
Part no. 968676-02
€76.75
Part no. 968676-02
€76.75
€76.75
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
€27.06
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
€27.06
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
€30.75
Pre-filter
Part no. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
€30.75
€30.75
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please select the appropriate option
Washing the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Washing the filter
To remove the filter, lift it out of the top of the machine.
With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Drying the filter
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
Replacing the filter
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
Please select the appropriate option
_
Please select the appropriate option
Please select the appropriate option
Machine is pulsating
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
If the machine does not have any power, please check the status light and select which light is showing.
Please select the appropriate option
Unplug machine from charger
Test the machine
Press and hold the trigger for 10 seconds.
What light is showing on the machine?
Inspect the power cable
With the charger unplugged check the cable for any damage.
If no damage is found, plug the charger back in and in to the machine directly.
Wiggle the cable to see if you can get the machine to charge. If by moving the cable charges the machine, please select "Charger is faulty"
How to remove the charger from the dock
Remove the machine and its accessories from the dock and unplug the charger from the mains.
Using a screwdriver remove the two screws on the docking station.
With the dock removed, unfeed the cable through the channel on the back of the dock.
Try the machine in a different plug socket.
Charge the machine
Charge the machine without the dock for 3.5 hours.
Has this resolved the problem?
Solid blue light
Plug the machine in and leave it to charge for 3.5 hours.
Charge the machine
This indicates that the machine is outside of its normal operating temperature (5oc - 35oc).
Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.
Please select the appropriate option
Charge the machine
Place the machine on charge.
What light is showing on the machine?
Charge the machine
A solid blue light will show when the machine is being charged and will go out when charging is complete.
Please charge the battery for 3.5 hours before contacting customer services.
Amber light
An amber light will show or flash if the machine is operating outside of its normal working temperature and the machine may stop working.
An amber light may also show when charging, this light will go out once the machine is fully charged.
Before using the machine, ensure it is back to its operating temperature 3°C/37°F and 40°C/104°F.
Please select the appropriate option
Reset the machine
Press and hold the trigger for 3 seconds.
Repeat this 5 times.
Amber light goes out
Please charge the machine for 3.5 hours before using it.
Test the machine
Pull the trigger and count the number of red flashes.
How many times did the light flash?
Check the floor tool
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
Remove the Cleaner head from the Wand, and remove the Wand from the machine.
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.
Which floor tool are you using?
Check the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Remove the bin
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch once the bin base is open to release the bin.
Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Reassemble and test the machine.
Remove the Wand
Remove the Cleaner head from the Wand, and remove the Wand from the machine.
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.
Filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Washing the filter
To remove the filter, lift it out of the top of the machine.
With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
Clear the floor tool
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Open the bin
Pull the cyclone release catch upwards until the bin base opens.
Remove the bin
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Remove the filter
Pull the filter out of the top of the cyclone.
Press and hold the trigger for 10 seconds.
If your machine has a post-filter, please remove it from the machine.
If your machine doesn't have a post-filter please select 'Yes'.
Remove the post-filter
To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.
Washing the filters
To remove the pre-filter, lift it out of the top of the machine.
To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.
With cold water only, run water over the outside of the filters until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the pre-filter with both hands to make sure the excess water is removed, then tap and shake the post-filter to expel all debris.
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
Rotate the post-filter clockwise until it locks in place and the solid black dot lines up with the empty circle.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
In most cases this would suggest that the filter is blocked
Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.
Thoroughly wash the filter
Tap the filter against a hard surface.
See if there is any debris in the top of the filter.
Soak and massage the filter to dislodge any debris.
Run the filter under cold water.
Soak the filter again and confirm the water is clear.
Leave to dry for at least 24 hours.
Only place the filter in the machine when it’s completely dry.
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Filter
This indicates the filter needs washing. Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?".
Has this resolved the problem?
Washing the filter
To remove the filter, lift it out of the top of the machine.
With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
Check the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Powerful mode
Up to 30 minutes
MAX mode
Up to 6 minutes
The overall run time can increase and decrease depending on the power mode and tool being used.
Please select the appropriate option
Remove the tools
Remove all tools and accessories from the machine.
Press and hold the trigger for 10 seconds.
Open the bin
Pull the cyclone release catch upwards until the bin base opens.
Remove the bin
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Press and hold the trigger for 10 seconds.
Which floor tool are you using?
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Check the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Check the machine
A high pitch whistle could indicate a seal is damaged or the machine is blocked.
If the noise occurs without the Wand and Cleaner head, it is likely to be caused by either the bin or cyclone.
Which tool are you using?
Check the machine
To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.
Check both ends of the Wand for blockages and remove as necessary.
Press and hold the trigger for 10 seconds.
Remove the filter
Pull the filter out of the top of the cyclone.
Press and hold the trigger for 10 seconds.
Open the bin
Pull the cyclone release catch upwards until the bin base opens.
Remove the bin
Press the red catch once the bin base is open to release the bin.
Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Which floor tool are you using?
Please select the appropriate option
Damp or musty smell
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.
Pick up issues
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
Check the floor tool
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
Which floor tool are you using?
Please select the appropriate option
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Washing the filter
To remove the filter, lift it out of the top of the machine.
With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
Damp or musty smell still present
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
Remove the bin
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch once the bin base is open to release the bin.
Clean the bin
Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.
Refit the bin
Reassemble and test the machine.
Test the floor tool
Please connect the floor tool directly on to the bin.
If the Brush bar on every tool spins when connected to the bin, please select the Wand is damaged.
Which floor tool are you using?
Check the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Clear the floor tool
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Open the bin
Pull the cyclone release catch upwards until the bin base opens.
Remove the bin
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the electrical contacts on the bin
Once the bin has been removed, clean the electrical contact from any dust.
The electrical contacts are located at the top of the bin where it connects to the Main body.
Remove the bin
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Clear any debris from behind the bin inlet flap.
Reassemble and test the machine.
Please select the appropriate option
Replacing the battery
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?".
Battery
Place the Main body on its side on a flat surface, and locate the two screws near the battery.
Unscrew the screws and gently pull the battery away from the Main body.
Has this resolved the problem?
Place the Main body on its side on a flat surface, and locate the two screws near the battery.
Unscrew the screws and gently pull the battery away from the Main body.
Remove the bin
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch underneath the bin once the bin base is open to release it from the machine.
The Wand
Check the catch on the bin inlet for blockages or damage.
Make sure that it moves freely and springs back into position when pressed.
Check the end of the Wand for signs of damage.
Remove any dust or debris from the ends of the Wand. Wipe the contacts with a dry cloth.
Scratches or marks on the Wand
Marks on the Wand can be caused when it has come into contact with a painted surface such as a door frame.
These can be removed by wiping with a damp cloth.
Has this resolved the problem?
Please select the appropriate option
Assembling your Dyson machine
Attach the Wand to the machine via the bin inlet.
Attach the floor tool to the end of the Wand until it clicks.
Powerful mode
Up to 30 minutes
MAX mode
Up to 6 minutes
The overall run time can increase and decrease depending on the power mode and tool being used.
Installing the wall dock
Please note that wall fixings are not included with the dock.
Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip as shown in the image.
Clip the end of the charger cable in the small bracket located to the front of the dock assembly until it clicks.
When securing the dock to the wall, ensure there is a distance of 1.2m/47¼” from the floor. This is to allow the machine to sit in the dock without touching the floor.
Finding the serial number
The serial number can be found underneath the machine on the battery.
How to attach the accessories
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand, ensuring the connections line up.
Getting started
Please follow the steps in the video.
How to charge the battery
The machine can be charged on the dock or by plugging the charger directly to the machine.
The light on the charger will show when the machine is being charged and will go out when charging is complete.
The battery should be fully charged after 3.5 hours.
Empty the bin
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.
To release the dirt, hold the appliance by the handle, pull the red lever back and lift upwards.
Continue until the bin base automatically opens and releases the dirt.
Once the dirt is released, push the cyclone back down until it clicks.
Close the bin base of the machine ensuring it clicks in to place.
To close, push the cyclone downwards until it is in the normal position and manually close the base of the bin. The base will click when it is securely in place.
How to clean the bin and cyclone
Remove the clear bin by holding the machine by the handle and pulling the red lever back, and then lift upwards to release the cyclone.
Press the red Bin release catch located to the rear of the clear Bin.
Remove the clear Bin fully.
Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.
Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.
Do not immerse the whole cyclone unit in water or pour water into the cyclones.
Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.
Close the bin base so it clicks into place and is secure.
Which floor tool are you using?
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Clean the floor tool
Undo one fastener to remove the Brush bar.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Clean the Soft roller cleaner head
With the floor tool removed from the machine, turn over and undo the fastener.
Pull end cap away from the Brush bar.
WARNING: Do not wash the end cap.
Rotate the end cap to unlock and remove.
Wash the Soft roller cleaner head.
Allow the Brush bar to dry for 24hrs.
Reattach the end cap to the large Brush bar.
Refit the Soft roller cleaner head.
Use a coin to lock the fastener.