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Dyson V7 Animal Extra
Dyson V7 Animal Extra

Let's get your machine working

Dyson V7 Animal Extra
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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

The Dyson guarantee

‘How to’ videos and tips

'How to ' videos and tips

To help you get the most from your machine. Quick and easy.
Exclusive owner benefits

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.

Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement

Hassle-free repairs and replacement

Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.

You might need a replacement part.

Part no. 968676-02

€76.75

Part no. 968676-02

€76.75

€76.75

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

The Dyson guarantee

‘How to’ videos and tips

'How to ' videos and tips

To help you get the most from your machine. Quick and easy.
Exclusive owner benefits

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.

Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement

Hassle-free repairs and replacement

Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

€75.00

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

The Dyson guarantee

‘How to’ videos and tips

'How to ' videos and tips

To help you get the most from your machine. Quick and easy.
Exclusive owner benefits

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.

Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement

Hassle-free repairs and replacement

Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

The Dyson guarantee

‘How to’ videos and tips

'How to ' videos and tips

To help you get the most from your machine. Quick and easy.
Exclusive owner benefits

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.

Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement

Hassle-free repairs and replacement

Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

€75.00

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

€75.00

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

€75.00

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

€75.00

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

The Dyson guarantee

‘How to’ videos and tips

'How to ' videos and tips

To help you get the most from your machine. Quick and easy.
Exclusive owner benefits

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.

Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement

Hassle-free repairs and replacement

Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

€75.00

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

€75.00

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

€75.00

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Battery

Part no. 968670-02

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

€75.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

Clear bin

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

€35.67

0:00 / 0:00

You might need a replacement part.

Part no. 968676-02

€76.75

Part no. 968676-02

€76.75

€76.75

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

Clear bin

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

€35.67

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

Clear bin

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

€35.67

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

Clear bin

Clear bin

Part no. 967699-01

Replacement clear bin for your Dyson vacuum cleaner.

€35.67

€35.67

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need a replacement part.

It looks like the Docking station is not working. You can solve this by ordering a new one below.

Docking station

Part no. 967741-01

A docking station for stowing your Dyson cord-free vacuum and two tools. Wall mountable.

€17.84

Docking station

Docking station

Part no. 967741-01

A docking station for stowing your Dyson cord-free vacuum and two tools. Wall mountable.

€17.84

€17.84

You might need a replacement part.

Part no. 968676-02

€76.75

Part no. 968676-02

€76.75

€76.75

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

Please call us to resolve this problem.

It looks like the Post filter isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Post filter

Part no. 967478-01

Replacement post filter for your Dyson vacuum cleaner.

€27.06

Post filter

Post filter

Part no. 967478-01

Replacement post filter for your Dyson vacuum cleaner.

€27.06

You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 965661-01

Replacement pre-filter for your Dyson vacuum cleaner.

€30.75

Pre-filter

Pre-filter

Part no. 965661-01

Replacement pre-filter for your Dyson vacuum cleaner.

€30.75

€30.75

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

Washing the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Washing the filter

To remove the filter, lift it out of the top of the machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Drying the filter

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Replacing the filter

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Is there anything else we can help with?

Machine is pulsating

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Please select the appropriate option

Unplug machine from charger

Test the machine

Press and hold the trigger for 10 seconds.

Inspect the power cable

With the charger unplugged check the cable for any damage.

If no damage is found, plug the charger back in and in to the machine directly.

Wiggle the cable to see if you can get the machine to charge. If by moving the cable charges the machine, please select "Charger is faulty"

How to remove the charger from the dock

Remove the machine and its accessories from the dock and unplug the charger from the mains.

Using a screwdriver remove the two screws on the docking station.

With the dock removed, unfeed the cable through the channel on the back of the dock.

Try the machine in a different plug socket.

Charge the machine

Charge the machine without the dock for 3.5 hours.

Has this resolved the problem?

Solid blue light

Plug the machine in and leave it to charge for 3.5 hours.

Has this resolved the problem?

Charge the machine

This indicates that the machine is outside of its normal operating temperature (5oc - 35oc).

Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.

Please select the appropriate option

Charge the machine

Place the machine on charge.

Charge the machine

A solid blue light will show when the machine is being charged and will go out when charging is complete.

Please charge the battery for 3.5 hours before contacting customer services.

Has this resolved the problem?

Amber light

An amber light will show or flash if the machine is operating outside of its normal working temperature and the machine may stop working.

An amber light may also show when charging, this light will go out once the machine is fully charged.

Before using the machine, ensure it is back to its operating temperature 3°C/37°F and 40°C/104°F.

                   

Please select the appropriate option

Reset the machine

Press and hold the trigger for 3 seconds.

Repeat this 5 times.

Amber light goes out

Please charge the machine for 3.5 hours before using it.

Has this resolved the problem?

Test the machine

Pull the trigger and count the number of red flashes.

                   

How many times did the light flash?

Has a Main body been received recently to resolve the issue?

Check the floor tool

If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Check the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

                   

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

                   

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

                   

Has this resolved the problem?

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

                   

Press the red catch once the bin base is open to release the bin.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Reassemble and test the machine.

                   

Has this resolved the problem?

Remove the Wand

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Has this resolved the problem?

Filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Washing the filter

To remove the filter, lift it out of the top of the machine.

                   

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

                   

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

                   

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

                   

Has this resolved the problem?

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

                   

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

                   

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

                   

Has this resolved the problem?

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

                   

Remove the bin

Press the red catch underneath the bin once the bin base is open to release it from the machine.

                   

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the filter

Pull the filter out of the top of the cyclone.

                   

Press and hold the trigger for 10 seconds.

                   

Does the noise still occur?

If your machine has a post-filter, please remove it from the machine.

If your machine doesn't have a post-filter please select 'Yes'.

Remove the post-filter

To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.

                   

Does the noise still occur?

Washing the filters

To remove the pre-filter, lift it out of the top of the machine.

To unlock the post-filter, rotate it anti-clockwise until the two solid black dots line up.

With cold water only, run water over the outside of the filters until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the pre-filter with both hands to make sure the excess water is removed, then tap and shake the post-filter to expel all debris.

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Rotate the post-filter clockwise until it locks in place and the solid black dot lines up with the empty circle.

Has this resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

In most cases this would suggest that the filter is blocked

Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.

Thoroughly wash the filter

Tap the filter against a hard surface.

See if there is any debris in the top of the filter.

Soak and massage the filter to dislodge any debris.

Run the filter under cold water.

Soak the filter again and confirm the water is clear.

Leave to dry for at least 24 hours.

Only place the filter in the machine when it’s completely dry.

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

Has this resolved the problem?

Filter

This indicates the filter needs washing. Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?".

Washing the filter

To remove the filter, lift it out of the top of the machine.

                   

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

                   

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

                   

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

                   

Has this resolved the problem?

Check the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

                   

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

                   

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Powerful mode
Up to 30 minutes

MAX mode
Up to 6 minutes

The overall run time can increase and decrease depending on the power mode and tool being used.

Has this resolved the problem?

Remove the tools

Remove all tools and accessories from the machine.

                   

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

Remove the bin

Press the red catch underneath the bin once the bin base is open to release it from the machine.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

                   

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

                   

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

                   

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

                   

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

                   

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Check the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

                   

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

                   

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

                   

Has this resolved the problem?

Check the machine

A high pitch whistle could indicate a seal is damaged or the machine is blocked.

If the noise occurs without the Wand and Cleaner head, it is likely to be caused by either the bin or cyclone.

Check the machine

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

                   

Check both ends of the Wand for blockages and remove as necessary.

                   

Press and hold the trigger for 10 seconds.

                   

Does the issue occur without the tools?

Remove the filter

Pull the filter out of the top of the cyclone.

                   

Press and hold the trigger for 10 seconds.

                   

Has this resolved the problem?

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

                   

Remove the bin

Press the red catch once the bin base is open to release the bin.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Has this resolved the problem?

Filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Please select the appropriate option

Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Were all the washed parts completely dry before the machine was used?

Pick up issues

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Please select the appropriate option

Check the floor tool

If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.

Please select the appropriate option

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Washing the filter

To remove the filter, lift it out of the top of the machine.

                   

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

                   

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

                   

Has this resolved the problem?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Please select the appropriate option

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

                   

Press the red catch once the bin base is open to release the bin.

Clean the bin

Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.

                   

Refit the bin

Reassemble and test the machine.

Has this resolved the problem?

Test the floor tool

Please connect the floor tool directly on to the bin.

If the Brush bar on every tool spins when connected to the bin, please select the Wand is damaged.

Check the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

                   

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

                   

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

                   

Has this resolved the problem?

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

                   

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

                   

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

                   

Has this resolved the problem?

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

                   

Remove the bin

Press the red catch underneath the bin once the bin base is open to release it from the machine.

                   

Check the electrical contacts on the bin

Once the bin has been removed, clean the electrical contact from any dust.

The electrical contacts are located at the top of the bin where it connects to the Main body.

Has this resolved the problem?

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

                   

Press the red catch underneath the bin once the bin base is open to release it from the machine.

Clear any debris from behind the bin inlet flap.

Reassemble and test the machine.

Has this resolved the problem?

Please select the appropriate option

Replacing the battery

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?".

Battery

Place the Main body on its side on a flat surface, and locate the two screws near the battery.

Unscrew the screws and gently pull the battery away from the Main body.

Place the Main body on its side on a flat surface, and locate the two screws near the battery.

Unscrew the screws and gently pull the battery away from the Main body.

Has this resolved the problem?

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

                   

Press the red catch underneath the bin once the bin base is open to release it from the machine.

Has this resolved the problem?

The Wand

Check the catch on the bin inlet for blockages or damage.

Make sure that it moves freely and springs back into position when pressed.

Check the end of the Wand for signs of damage.

Remove any dust or debris from the ends of the Wand. Wipe the contacts with a dry cloth.

                   

Has this resolved the problem?

Scratches or marks on the Wand

Marks on the Wand can be caused when it has come into contact with a painted surface such as a door frame.

These can be removed by wiping with a damp cloth.

Has this resolved the problem?

Assembling your Dyson machine

Attach the Wand to the machine via the bin inlet.

                   

Attach the floor tool to the end of the Wand until it clicks.

                   

Is there anything else we can help you with?

Powerful mode
Up to 30 minutes

MAX mode
Up to 6 minutes

The overall run time can increase and decrease depending on the power mode and tool being used.

Is there anything else we can help you with?

Installing the wall dock

Please note that wall fixings are not included with the dock.

Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip as shown in the image.

Clip the end of the charger cable in the small bracket located to the front of the dock assembly until it clicks.

                   

When securing the dock to the wall, ensure there is a distance of 1.2m/47¼” from the floor. This is to allow the machine to sit in the dock without touching the floor.

                   

Is there anything else we can help you with?

Finding the serial number

The serial number can be found underneath the machine on the battery.

                   

Is there anything else we can help you with?

How to attach the accessories

All the tools provided with the machine fit directly to the Wand or the bin inlet.

                   

Click the tools to the end of the Wand, ensuring the connections line up.

                   

Is there anything else we can help you with?

Getting started

Please follow the steps in the video.

Is there anything else we can help you with?

Please open the PDF for the user guide.

Is there anything else we can help you with?

How to charge the battery

The machine can be charged on the dock or by plugging the charger directly to the machine.

                   

The light on the charger will show when the machine is being charged and will go out when charging is complete.

The battery should be fully charged after 3.5 hours.

Is there anything else we can help you with?

Empty the bin

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

                   

To release the dirt, hold the appliance by the handle, pull the red lever back and lift upwards.

                   

Continue until the bin base automatically opens and releases the dirt.

                   

Once the dirt is released, push the cyclone back down until it clicks.

                   

Close the bin base of the machine ensuring it clicks in to place.

To close, push the cyclone downwards until it is in the normal position and manually close the base of the bin. The base will click when it is securely in place.

                   

Is there anything else we can help you with?

How to clean the bin and cyclone

Remove the clear bin by holding the machine by the handle and pulling the red lever back, and then lift upwards to release the cyclone.

                   

Press the red Bin release catch located to the rear of the clear Bin.

Remove the clear Bin fully.

                   

Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.

                   

Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.

Do not immerse the whole cyclone unit in water or pour water into the cyclones.

                   

Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

                   

Close the bin base so it clicks into place and is secure.

                   

Is there anything else we can help you with?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

                   

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

                   

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

                   

Is there anything else we can help you with?

Clean the floor tool

Undo one fastener to remove the Brush bar.

                   

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

                   

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

                   

Is there anything else we can help you with?

Clean the Soft roller cleaner head

With the floor tool removed from the machine, turn over and undo the fastener.

                   

Pull end cap away from the Brush bar.

WARNING: Do not wash the end cap.

                   

Rotate the end cap to unlock and remove.

                   

Wash the Soft roller cleaner head.

                   

Allow the Brush bar to dry for 24hrs.

                   

Reattach the end cap to the large Brush bar.

                   

Refit the Soft roller cleaner head.

                   

Use a coin to lock the fastener.

                   

Is there anything else we can help you with?

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