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Popular queries

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

Out of stock.

€33.82

Keep me updated

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

Out of stock.

€33.82

Keep me updated

We need a little more information to help us solve your issue.

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

Out of stock.

€33.82

Keep me updated

We need a little more information to help us solve your issue.

You might need a replacement part.

It looks like the 360° Glass HEPA and Activated Carbon Filter is not working. You can solve this by ordering a new one below.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles³ with activated carbon filter to remove gases and odours.

€72.00

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles³ with activated carbon filter to remove gases and odours.

€72.00

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

€33.82

Out of stock.

€33.82

Keep me updated

You might need a replacement part.

It looks like the Filter Shroud is not working. You can solve this by ordering a new one below.

Filter Shroud

Part no. 969156-06

€42.00

Filter Shroud

Part no. 969156-06

€42.00

Further help

Dyson Purifier Cool™ (White/Silver)

Let's get your machine working

Let's get your machine working

Popular queries

Airspeed not as powerful

The filter needs replacing

Replacing the filter - step by step

There is an issue with the display

You might need a replacement part.

Remote control

You might need a replacement part.

Remote control

You might need a replacement part.

Remote control

You might need a replacement part.

360° Glass HEPA and Activated Carbon Filter

You might need a replacement part.

Remote control

You might need a replacement part.

Filter Shroud

Further help

Products

Dyson support

Account

For business

About Dyson

Let's get your machine working

Let's get your machine working

Replacing the remote control battery

Issue resolved

Replacing the remote control battery - step by step

More help required

Changing the filter

Replacing the filter - step by step

Cleaning the machine

Error codes

There is a problem with my machine

Dyson Link app and connectivity

Troubleshooting

Already connected

My machine's connection is intermittent

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Some of my app features are not available

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My machine won't automatically update

I can't control my machine using the app

I can control my machine using the remote

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Not connected

I'm having trouble connecting my machine

The machine isn't completing the connection

The app is showing an error

Complete the set up

Query resolved

Issue not resolved, please speak to our Customer Support Team

I’m having trouble with this step

Issue not resolved, please speak to our Customer Support Team

Connecting your machine

Add machine

Pair the machine

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Enter Wi-Fi details

Start connection

I'm having trouble with my Wi-Fi

The app isn't finding my machine

Issue not resolved, please speak to our Customer Support Team

I'm having trouble with this step

I didn't receive a login code email

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I'm having trouble logging into the Dyson Link app

I'm not sure

Switching your machine's Wi-Fi connection

Using the Link app

How do I view my air quality info?

How do I control my machine with the app?

How do I schedule my machine?

Machine settings

Changing the temperature unit

Enabling/Disabling Continuous Monitoring

Checking the machine's filter life

Changing the machine location settings

Editing the machine's room name

How do I switch between my machines?

How do I switch my machine to a different Wi-Fi router or access point?

Voice control

Alexa Help and Support

Connecting to Alexa

Controlling a machine with Alexa

Disconnecting a machine from Alexa

Issues with Alexa

Alexa didn't respond to my request

Alexa is still not responding

I can't log in with my Dyson account

Alexa isn't discovering my machine

Alexa isn't discovering my machine

Alexa did something unexpected with my machine

Incorrect commands

What can I ask Alexa?

Google Assistant Help and Support

How do I connect my Dyson machine to my Google Assistant-enabled device?

Controlling a machine with your Google Assistant

How do I disconnect my machine from the Google Home app?

I'm having problems with Google Assistant

Google Assistant didn't respond to my command